Sick for 2 days then go see the doctor? Need a note for school? Nope not from this place. My kid was sick 3 days went in and it was a 4 hour wait. Come back the next morning and the Nurse Practitioner would only give a doctor's note for the the day we were there. 1 day for the flu!?!?!? Seriously? Unbelievable. Bonus, she yelled at me and recommended I go elsewhere if I don't like the (her) policy. Jamie at the front desk was amazing though.

Worst costumer service I have ever experienced. Came in Monday because I was sick and missed school and needed a doctors note, was told to sign in and sit down. Was not told we would have to wait from 5PM to 8PM until someone else came in and asked. Asked if we could come back later and they said "no we close at 8"???? So we made an appointment for 9AM the next day and when we came in a nurse practitioner with brown hair started yelling at us about how there are "other clinics we could go to" whenever we got upset we could not get a doctors note. THEY TOLD US TO COME BACK.

I am in excruciating pain and walked in at 7:34. Not a single patient was in there that I could see and they refused to see me. They also turned the people away in front of me. They don’t close until 8! Screw this place! Go down the street to access urgent care on Rockwell instead. They were so so kind, I didn’t have to wear a mask since I was having a hard time breathing, very thorough and helpful. She helped me with a payment program since I don’t have insurance. We kept thanking them for seeing us and being so kind and they said that is what they are here for, to help people! Imagine that! Go to Access Urgent Care, not Mercy!!

Absolute worst experience, NONE of the women who work here have any type of customer service skills. No one waiting but it still took over 45 mins just for them to demand out of pocket expenses instead of billing insurance. Rude and dismissive women, very unprofessional.

We made an appointment for an x-ray. We arrive, they check us in, take my husbands vitals, and wait for the doctor. The doctor finally comes in and says they don’t have an x-ray tech. That would’ve been nice to know hours before. But I don’t say anything. The doctor apologizes and says to go to the Nikolas Hills location. She even calls for us and says to head over there. Guess what, we drive there and they tell us they don’t have an x-ray tech.

The “Doctor” gave nothing but attitude and disrespect. Couldn’t tell the results of my test so took a vote around the office instead of retesting. When I asked to retest, She looked at me with attitude, said it’s accurate and moved on. This woman has no place working in a career that “helps people” unfortunately don’t have her name but she wears the big red glasses. You need manners to be a good doctor ma’am.

While the clinic staff was very fast and friendly, I do not recommend any Mercy urgent care. I was seen there nearly two months ago and am still awaiting a refund after being charged twice for my visit. I did not have insurance and paid entirely out or pocket for the visit and all tests. Every time I call about my refund, they act like they have no idea why I’m calling and each caller tells me they put in a refund request and to wait for my refund but it never comes. I have escalated the issue and gotten absolutely nowhere. I have given up on receiving my money back. Take your business elsewhere. I assure you there are plenty of urgent care clinics that are more professional than Mercy.

The care was good and I was seen quickly. The treatment protocol was accurate and effective. My only problem was that, a new patient without insurance, a first visit was $125. Before tests, etc. After just moving back from overseas, healthcare costs in the USA can be quite shocking.

Unbelievable. Inconsiderate. Flippant. In complete disregard of HIPPA. $85 a visit to be yelled at and hung up on. Dawn is phenomenal and that’s a great place to go if she can help you. I called and spoke Aracelly and told her my throat was still in a lot of pain. She immediately said I had to come in. Then, she hung up on me. After that I got the Provider - Jennifer. She also didn’t ask any questions about my identity, and she just started barking at me about how it hadn’t been 48 hours - it has. She showed zero compassion and was in such a rush to get me off the phone. No one asked about how my throat felt or cared that I was a sick patient. Your name of your business is mercy. You should Google that. It’s a tragedy that Dawn has to share an office with such rude humans.

They are always so friendly. They don't act like they hate their jobs or the people that walk in the door. The DOCTOR there is phenomenal! I think k her name is Dawn! She takes great care of me and helps me tremendously when I can't get in to see my PCP. I truly appreciate this location especially.

Poorly trained and uneducated provider. Was informed they don’t test for strep under the age of three, when in fact, my daughter had been directly exposed to strep at daycare by two different children under the age of three. When I insisted on the test anyway (my son had strep twice under the age of 3), I was told to “google it”. This is bad medical advice and a complete lack of understanding medical protocol. Untreated strep in children (or adults for that matter) can be very dangerous- let’s do better to train your staff.

"Quality" is defined as the degree of excellence of something - and that is how I can best describe my experience with Dawn Womack, Stevie Gravel and Kim Tate at Mercy Go-Health Urgent Care - quality, excellence and an incredibly informative visit in a professional and technologically advanced clinical setting. Although they were not able to assist with my specific issue, they immediately acted on my behalf arranging for me to be received at the emergency room as my condition was beyond their scope of care. What a team! And what a blessing! Had I not received their caring, their time and their professional opinions, my situation would have turned out very differently. They knew they were not telling me what I wanted to hear, BUT they were determined to meet the needs of my medical issue without delay. This kind of dedication simply does not exist in our space today, especially with the level of empathy and caring they exhibited being aware of my own level of anxiety. 5-Star Team! Because of their fast action and assistance, my leg is so much better, and I am so thankful for each and every one of them!!!

I’ve given a review from Monday directly to them that obviously won’t be posted. Just know I didnt go there for the place to be clean or the staff friendly. I went because I had a serious case of bronchitis which I have a lifetime of experience with but the dr didn’t care. Wouldn’t give me antibiotics but told me if I still felt bad in 10 days to come back & maybe get them! If you know that you need antibiotics, have them do a white blood count or phlegm culture - they probably won’t but you never know.

Fantastic experience on a Saturday morning. Easy to check in online. Fast checkin at the facility. VERY effective system. The nurse practitioner was exceedingly effective, kind, thorough, gentle, interested, quite good at her job. I was in and out in thirty minutes and have referred two people there since the weekend. Location is a plus and the facility is modern, new, clean, open, appealing.

Quick service with knowledgeable and courteous staff. In my 20 minute visit I was processed as a new client, ushered into examination room, vitals taken, examined, discussed treatment and next steps, sent my Pharmacy a prescription (was notified by CVS 15 minutes after leaving Urgent Care my prescription was ready for pick up). I call that an Awesome experience!!!

Worst service I’ve ever had at an Urgent Care office. I went in for a popped blood vessel in my eye and they denied me service saying they do not take patients that have been assaulted when that was not the case with me whatsoever. Staff was very rude. I told them I can’t afford to go to the ER for a POPPED BLOOD VESSEL and it is the weekend, my primary dr is not open and does not have any appointments this week. When I told the NP this she just said “K” and didn’t even look at me. I would not recommend anybody to go here, I was disappointed because I go to Mercy for everything so this was my top choice. I guess this specific Urgent Care is not kept up to Mercy’s standards. I did not get the NP name, but I came in on a Saturday afternoon.

The care provider was amazing! She took a careful history and asked appropriate and important questions. She provided me with important self care information as well as follow up plans for care. In all seriousness she was exactly the type of provider I would hope for and you are fortunate to have her on your team.

I used to really like this clinic. Ernie the normal nurses aide that used to be there was amazing. I went there today because I wasn't feeling very well and the nurses aide that did my flu and COVID tests was extremely rough to the point that I started crying. She was completely unapologetic and unempathetic. The nurse practitioner was okay but did come across pretty patronizing. My main issue though was with the nurse's aide and the lack of training when it comes to administering COVID and flu tests. I've been on and off in the medical industry for around 20 years and worked for various clinics. While I am not trained to perform these tests I've had plenty of them done and I know that you do not have to be that rough and I've never had one done to the point that it made me cry. They definitely need to train their staff better and make sure their staff is being more empathetic towards the patient and not treating them like cattle. I probably will never go back to this urgent care because of the horrible experience I had today. I've probably gone there at least 10 times in the past and brought my daughter there but they will no longer get my business. I'm only giving them two stars just because in the past I really did like this place. I'm so disappointed and sad right now though. I'm not one to leave negative reviews ever normally but after talking to my mom who was a clinical administrator for around 40 years she encouraged me to leave this review to make sure Mercy knows about the poor treatment I received today.

I called at 9am to see if I could get my son’s films for the orthopedic surgeon. Kimberly was so rude. She said “I don’t know how to do that.” She then said when the tech came in they would see if they remembered how and call me back. I called at 11 spoke with Kimberly again and she said “ we don’t have time to take out of our day to do that, I’ll call you when we do”. I’ve been a nurse over 20 years and for that reason am always patient when calling, I understand a busy clinic. I was fortunate to get my son in quickly with a specialist and understand if they couldn’t get them in time. But how snarky and rude she spoke to me was so unprofessional.

I’ve seen the NP there a few times and she’s great! While I love my PCP, I usually only see him for my annual visits. Having Mercy Urgent Care in several convenient locations makes it quick and easy to be seen whenever I am ill. Thanks for great, friendly service!

This location has some of the best nurses and doctors. I have come to this location multiple times for myself and my two daughters and every time has been great. The staff is so friendly and the clinic is extremely clean. I highly recommend making an appointment online before going in. I was unable to get an appointment my last time in so I did a walk in and had to wait 2+ hours but this is not their fault at all due to the increase in appointments caused by the COVID-19 pandemic.

The gentleman that checked us in was very kind and efficient and multitasked very well…from handling front desk to getting our assessment and testing done once we were called to room to be seen!! The doctor was very kind and explained everything in detail and overall very pleasant!! Great team at this location will be back for any after hours needs!! Thanks for the Great Service!!

My teenage daughter had a bad experience as a child giving a throat swab, and since then has not been able to do it. The Medical Assistant here was so patient with her, and for the first time in at least 8 years, was able to get a valid throat swab. Very professional staff, and very kind.

#1 Service is always quick, I normally can get an appointment in 1-2 days, rather than wait 1 week (or +1 month!) for a primary care physician. #2 I appreciate really when doctors take the time to listen to you and treat you with respect, even when you are a slight hypochondriac (like myself). The physician I had the other day was very nice and answered all my million-and-one questions/concerns. Thank you :)

The process was easy to schedule, check in and get seen. The staff was AWESOME! They were easy to talk to and made me feel Comfortable. The PA was very knowledgeable and provided detailed instructions and considerations for my status before I left.

The clinic operation is well organized, the clinic is clean, and the staff is very friendly. I saw two PAs over a two day period, and they were both very thorough and professional. You can choose to make an appointment or just walk in. My wait time was not very long. I would definitely recommend!

Husband broke ankle on cross-country road trip. The team at Mercy Urgent care stayed late to do xrays and render care plan. Awesome service! And able to continue on our way home.

Everyone there was wonderful. I felt like I got the best care. The Dr spent time with me and listened to what I was saying. I had never used an urgent care before. This one is at the top of my list if I need them!

I have gone to the Mercy -GoHealth Urgent Care at NW 122 and MacArthur several times. I love that you can get online and schedule an appointment. Each time, I have had an excellent experience with the personnel there.

The intake staff was so kind and welcoming. Made me feel comfortable. The doctor was great! Listened to all my concerns and answered questions thoroughly. I would definitely recommend!

Everyone was very pleasant! I thought I scheduled my appointment for the day of but it was for the following day. They were very nice about it and saw me anyway! This was MUCH appreciated as I was on my lunch break. I will choose that location in the future!

Walked in nice front desk. However, as soon as they were getting me filled out wanted a card n said my deductible was $500 which is only for Emergency Room not urgent care. My urgent care is only $75 confirmed with insurance after walking out. So they need to be retrained on how to look at someone’s insurance. Glad I didn’t get seen who knows what kind of ridiculous other bills they would try to charge