My 83 year old mother was transferred from Kaiser urgent care by ambulance. It took over 1.5 hours to even be let into the ER, she was stuck in the ambulance waiting area. She sat in a urine soaked bed for nearly 3 hours until I lost my temper. She was in the hallway between two people who were incarcerated and in restraints and screaming. One nurse screamed “F*&$ this I quit” and left. This is where my mom spent the last few days of her life. Horrible!!! The ER in this hospital is the WORST. Make another plan you will not be treated like a human here.

I have had two friends in this hospital in the past week and for my first friend he had a collapsed lung and they removed the tube to early and re-collapsed his lung making his stay days longer. Other friend had four strokes then a intensities neck artery surgery and was sent home the next day later on in that day she then had another stroke and is back in the hospital now. Why would she be sent home the next day not even 24 hours after her surgery, could of all been avoided. Seems very unprofessional and I don’t think they know what they are doing would not recommend!

One of the worst hospitals and rudest staff I have ever come across. I spent 9 hours on a train to get here so my husband could visit with his mother who had a stroke, the nurse's knew for 2 days that he was on his way to come up here. They waited until the day he was gonna be here to call and tell him there were no visitors aloud even though they new for two days. He had to jump through hoops and talk to many people to even get to see her and then they only gave him 30 minutes. So I called the hospital to try to figure out what was going on and they said they might make an exception because he came from out of town and was leaving in the morning. I spoke to a nursing supervisor who just straight told me no and was kind of rude about it. The next day we came in just to use the Starbucks that is close to the main entrance and the lady taking temperatures was very rude and told us you can't just come in and use the Starbucks and then when we told her we were staying at the sunshine houseand she's like oh well I didn't know that. Why Do you even have a Starbucks if people aren't allowed to come in and go to it. And if they make exceptions for people to visit then why do we keep being told no I can't tell you how many people I've seen in the hospital with visitor passes. I am very glad I do not live here so I would never have to go to this hospital I would never recommend it to anyone all of the staff are very rude the only nice people were at the sunshine house.

What is going on at this place?! Seriously! Sick spouse was admitted but spent the night in *$!*×+ hallway?! They said he needed to be admitted and they wanted to do couple important tests. Tests they said could take months but if he stayed they would get done last night! It's 1030am next day and he still has not seen a doctor or had any tests! And we're being charged for this? Wow. Also like to mention there is no parking, literally none! It's freaking weird over here and whoever is in charge, CLEARLY does not give one iota! 12/14/23 1:26pm Update, STILL in hallway-ALSO because intake has looong line and is overwhelmed pple who need or want to b with loved ones, "hallway" patients have to wait in line to see them. One young lady with brown hair has piss attitude. She is so rude like it's our fault this hospital is overwhelmed. Wow.

Everyone has an opinion. I was here this time to see a friend in a coma in the trauma unit. I've been here for my own past, never had a bad experience. The nurses, doctors, & staff here are overworked & stressed out from patient to patient, like most medical providers. Give them some slack. I'm happy my friend in a coma is getting the help he needs. Grateful for all their hard work & dedication to help. Thank you.

Went to the ER with my husband who was having a heart attack. No triage. I’ve never seen such a mismanaged intake at an ER. And on top of that, the gal taking initial vitals was unprofessional and rude. Clearly, St Pete’s has given up on caring about patient satisfaction. The rest of the hospital wasn’t bad. The nurses were very good. But here my husband was having a heart attack and made to wait his turn in the registration line. They should have someone briefly screen everyone who comes in but instead a person with chest pain, shortness of breath and severe abdominal pain was treated like a nose bleed. And yes, we called an ambulance. Instead we got paramedics from the fire department because there were no ambulances available. Healthcare is struggling right now but the St. Peter’s ER triage system is grossly inadequate.

ER twice, and dismissed twice (second time.by ambulance so closest hospital is St Pete's), as having "nothing wrong with me" to quote a nurse. There definitely was something wrong -i have since been diagnosed as trigeminal neuralgia and had a secondary infection to boot. It's excruciating pain made worse by the trauma some of the nurses/doctors created. I give two stars because it was a 'mixed bag'. I had one DO that was caring and kind, the others varied from rude to just plain mean. I felt traumatized, dismissed and scared that no one would help me find relief. Maybe the doctors should listen to the patient even when it may be outside of their scope, experiences or just not apparent. Listen! Care enough to not dismiss what we, in our pain, are trying to relay. This story is all too common!! Will drive North to Virginia Mason next time I am in need of care. Won't ever go back!

Understand there is shortage of nurses & doctors, but spending over 6 hours counting in the emergency waiting room with my 83 year old mother who has COVID, wont drink or eat and too weak to walk sitting in a wheel chair is totally unacceptable. This is what I would expect of a third world hospital. I would expect much higher level of service and patient attention. The management of St. Peter Hospital needs to change. I have no issue with the good doctors and nurses.

This ER has some serious privacy violations going on. Not only does everyone in that waiting room know my health history, they know my name, birthday, social, insurance. And I know all of their information too. The ER does not exist, they treat you in the waiting room - no where else. The ER doctor triaged and later examined my dislocated knee in the literal waiting room, surrounded by other patients. I actually cried when the nurse made me tell her my health history in front of 50+ strangers. I did leave the waiting room briefly for an X-ray - Apparently the hospital doesn’t own an MRI. The nurses are rude, even if you’re being respectful and patient with them. They seemingly hate you just for being there. The nurse who wheeled me back from x ray pushed me aggressively into the waiting room hallway and left me there in the walkway with out saying a word to me. I guess she was mad my knee was broken? A 58 year old patient with a-fib issues (because again I know everyone’s health history now) was kind enough to wheel me back to a spot and out of the way. If they are going to treat everyone in the hallway why don’t they make the hallway bigger? This ER looks like a disaster relief tent - except they are the disaster. 100% regret not going to Capital Medical. Better nurses, better doctors, and actual health privacy.

Breanna J ER nurse. Obviously she doesn't want to be working there and isn't happy. It shows in her attitude. Left me sitting for 7 hours while the medicine the doctor ordered was sitting there. When I mentioned it she got even madder and started treating me poorly. Slamming stuff around and shaking her head. This woman doesn't need to work with the public. She isn't kind nor does she show a ounce of care.people don't chose to get sick or want to spend there day in a hospital.Everyone else I encountered was amazing.

My 77 year old mother was transferred there from Kaiser Urgent Care. Had to be admitted through the ER. Spent 16 hours in the ER hallway. No room, no food. How does that provide excellence of care or dignity for the patient? At least the nursing staff were pleasant.

Yesterday I had breast cancer surgery at St Peter's. I was nervous and scared. From the moment I checked in I was treated with care and kindness. I would like to thank my wonderful nurses: Annette,Adrienne and Mayla. My awesome surgeon Dr. Michel and my stellar anesthesiologist Dr. Wilbur. To be in such knowledgeable and professional hands, not only soothed me during the process, but provided the confidence to come home and know I will have a successful recovery. Bless you.

I called an ambulance because my dad had a seizure, fell, and ripped out his catheter...they called me saying he was ready to be discharged after 2 hours and when I got there he did NOT have a new catheter put in and he was still so delirious he couldn't control his movements and was totally disoriented. I couldn't believe they were trying to discharge him in this state, at 1 in the morning, when the whole reason I called was for a new catheter to be put in. Not to mention he couldn't even walk. Additionally, I've experienced some of the rudest, condescending staff that I've ever met at this hospital. These people do not care about patients or their caregivers. I've never experienced this level of disregard. I have honestly nothing but respect for health care workers, but this is negligent at best. If you can avoid this hospital, I recommend that you do.

They claim to bring people into the ER by necessity but I've had severe abdominal pain for 5 days now while possibly pregnant and I watched several people in much better condition walk in before me. They also let me walk out without ever being seen. Yet no other doctors will see me because they're all calling it an emergency. So why this hospital chose to leave me sitting for over two hours is beyond my reasoning. I could die in my bed tonight but they obviously don't care their patients.

In April of 2022 they are still overloaded, regularly keeping overflow patients in hallway "rooms" and holding incoming patients with the ambulance crew for a time period before they can be admitted. The staff however is fantastic. The wait can be extreme if you show up at the emergency room without a significant injury, because significant injuries will get triaged ahead of you. If you are just sick, consider waiting till morning and going to an urgent care facility instead.

I was in the ER yesterday and Debra and everyone I interacted with was soo nice and patient with me. The service I received was the best I had in a long time especially during this pandemic. I truly appreciate them and everything they did to help me in my situation. Highly recommend.

My sister suffered a fractured vertebrae in an auto accident & was taken to St Peters 5 days ago. Care has been inconsistent. Compassion is non existent. The nurses on the 9th floor rarely leave their station and are annoyed when asked to help. I have been very worried about their lack of attention as well as no communication with our family. The internists assigned are not orthopedic or neurosurgeons, making it difficult to have confidence in their care plan. We’ve not had any specialists consult on a serious back injury, only internists. Today, my sister had no breakfast. I had to go to the cafeteria at 11 am to bring her a room and cup of soup. The nurses wouldn’t send anyone to get her a meal! I have no respect and no respect for this hospital since they clearly don’t respect their patients.

I literally felt respected and heard at this hospital. The system of checking in was different but made the time go by faster. They did triage in the lobby at the front desk, they had me sit in the lobby but came and called for me to do testing as they need with each specialist. All the staff were extremely kind. It was over crowded and there was a lot of people waiting but the way the staff responded made it feel like I was still important. All the staff encountered did a really great job communicating, explaining and handling stress with angry people and a fast passed environment. I observed nothing but professionalism from each staff I seen. The is the best experience I have ever experienced at a hospital.

My review is the same as the one I left 2 years ago, only actually its gotten worse, I could hear the staff talking about the enormous amount of turn over they have in their staff, I feel sympathy for those who work here, as I think they actually do care, or are trying. But the staffing and the facility are grossly under funded. Basically this is like medicine in a 3rd world country, the facility is filthy, and yes all of the care is given in dirty, crowded spaces, with broken or malfunctioning furniture. Everything takes basically twice as long as it should, or longer, I know this because for the 7.5 hours we were stuck there I googled what the national averages where, we had blood work and a CT scan done and it took almost 8 hour's, and the place was average busy, not packed with patients. If your reading this review do yourself a favor and go to hawks prairie providence urgent care, it's a roll of the dice for access to a CT scanner etc. But odds are your outcome will be better. Last time I went to St Pete's it was 9 hours and I think involved one more test? Which is insane. So ... block out half your day, and brace yourself for a bad experience, when all is said and done they probably will diagnose you and treat you, but it will NOT be a pleasant experience. Again I feel for those who have chosen to work in the ER, but its pretty clear management has given up trying to make this place functional.

My mom had surgery here, after the surgery none of the nurses had any idea of what medications she was supposed to be on and for days she did not receive the medication she needed. She stayed 5 days in the hospital and on the day of discharge was having symptoms of a stroke, but her care team didn't fully evaluate her nor did they pay attention to her or anyone when we told them she was a high risk for stroke. They sent her to a rehabilitation facility and in less than 24 hours she was sent back to the ER because she was having a stroke. She was placed in a bed in the hallway for 5 days! They then proceeded to charge her for a "semi-private" room. She is now almost blind due to the stroke that could have been avoided had they listened to anyone and was fraudulently charged over16,000 for a room she never stayed in.

I went in by ambulance for possible stroke. I had all the symptoms of one but they say and alleged. They didn't see it on a CT or MRI even though they gave me the medication for it. They told my husband I insisted on the medication and that somehow they think that I have been diagnosed with bipolar and that I told them I was even though I was not. I've never been diagnosed with that. After admitting me in neuro trauma ICU, a doctor calls my room phone to speak to my husband. The next day the doctor told my husband that the issues were non-compliance of not taking my medication when I was taking my medication until I ran out and couldn't get to a doctor to get more for my blood pressure and then told my husband that all my issues I had were in my head and that he need to get me into psychiatric help as soon as possible because it's part of my bipolar and anxiety disorder. mind you once I got my blood pressure back under control. None of those stroke-like symptoms or seizure like episodes have happened again. So I guess you know I wasn't faking it after all. They were just treating me badly because they looked at a person that has a possible mental health disorder

Absolutely disgusted :) I have a bad gall bladder and I was told by my PC that if the pain persisted for a certain amount of time that I needed to go to the ER. Tonight on 12/9/2022 I went to the ER and was awfully greeted by the little Asian lady upfront who asked me if I took pain pills for my pain, I told her I don’t do pain pills and she told me “If you don’t why pain pills, then what do you want us to do about it?” There’s also a male staff worker there who openly told my husband and I he is there for pay and not to help people. He said the pay isn’t “too bad.” You know how scary it is that I have to drive 2 hours to the next hospital just to avoid Mason General and Providence? And providence medicine is my PC !! DISGUSTING !!

In the past 12 months, I have had two general surgery appointments scheduled in their operating rooms. The first one was for nasal surgery and this past Monday for orthopedic shoulder surgery. The hospital settings are extremely clean and the entire staff, especially the nurses, anesthesiologists, and surgeons are all outstanding. Care and compassion at their best. I'm very appreciative of the level of care here locally, and not having to go to Seattle, Portland, or San Francisco for surgery.

Life threatening blood loss. Picked up by paramedics by time I could crawl to door and unlock. SPH ER so busy paramedics and I had to wait between the 2 sliding entrance doors. When vitals started to deteriorate promptly moved to room, resuscitated and now in top floor room with very attentive nursing staff, likely to be discharged in am. Help fund their next expansion. Your life and those of your loved ones may, one day, very suddenly and unexpectedly depend on it.

Over the past six years we've been through every service, every office. Emergency service is as good as it gets. When you come in with a chronic illness or pain or sepsis, it doesn't matter; staff here has to be fast and careful I always feel safe and heard and I know these people are stressed and pushed to the limit by other people's situations. Always professional, always kind, always very busy. We've been on several of the floors including ICU during the pandemic lock down. We've seen it all from the inside. There is no better hospital anywhere. Every single person who works here or has worked here has had to care for this family's situation . We are so grateful. Thank you to all of you.

The nurse's we're doing a great job. They explained everything that they we're going to do. They we're very helpful and polite and kind. I give them a five star because they did everything that they are supposed to do. This is a very good hospital. Thanks for all that you done for me. Great job. Keep up the good work.

This was the hospital I was born in. It’s been the hospital I was taken to as a child while growing up, now that I’m adult it’s awful to see the things I’ve seen at this hospital. I had a family member here on hospice. I worked in healthcare & I’m aware of the responsibilities they have as staff & their duties were most certainly neglected, which is abuse. Someone else I know had attempted to harm themselves & they were admitted for “safety” Aka mandatory hold. The staff were absurd during this occurrence. It left me baffled & extremely angry. When I voiced myself with the abuse they were putting the patient through security threatened to have me physically removed from the property. All I had stated was they were hurting the patient & physical restraining was not necessary. The patient “sitters” are extremely unpleasant as well. They just sit there on their phone watching shows. The list is endless for this stay of the patients abuse they endured during their mandatory hold at St. Peter’s hospital. What irked me most was an ER nurse coming to the door of the ER room the patient was in stating “well you tried to kill yourself so you can’t go anywhere” and holding the door shut when the patient was distressed from all that had already happened. She announced it loud enough the whole ER heard. In my years of healthcare THIS HOSPITAL is the horror stories you hear about when entering healthcare. If I had the legal knowledge I probably could have assisted in a lawsuit due to the trauma & stress put on the patient during the stay at this hospital. I tried to submit many complaints on behalf of the patient because they were already so stressed, and the complaint would not be submitted unless it was directly from the patient. So no responsibility was taken for the abuse the patient endured. I was there. I was threatened. Apparently a witnesses input doesn’t matter & when you voice the abuse you witness you’re threatened to be removed & banned from the property. GO SOMEWHERE ELSE IF YOU CAN!!!

I love this hospitals staff!! I've sat next to my husband when he was in the ICU and cardiac recovery unit and everyone was so supportive and encouraging. Most recently I was able to be with my daughter during the delivery of her son and the midwifes and nursing staff were beyond wonderful!! Especially Lynn the midwife on the weekends. What a God send that lady is! Does the hospital need nicer equipment? Probably. The beds for partners in the maternity ward leave a lot to be desired, but it's not a four star hotel. They serve their purpose. Maybe more people should donate if they want swankier accommodations. Providence St. Peter is a good hospital. Four stars because there's always room for improvement.

Every single time I’ve been here (which is more times than I probably should have been), have been a fantastic experience. The staff is so on point and considerate of every one of their patients. I’ve been to hospitals around the country and none compare to this one. I almost wanna get hurt again just to go back 🤣 Top tier treatment and very caring individuals that also all seem to get along and flow well amongst teammates. I really couldn’t say enough good things about this hospital.

on 1/27/23 I had a friend of mine take me to the ER as I was in excruciating pain from a lodged kidney stone. If anyone has had one, you know just how excruciating they are. I couldn't talk and all I was doing was moaning and crying....They rushed me back immediately and allowed my friend to be with me. I was attended to very quickly and every single person that I came into contact with was extremely friendly and professional, I was very impressed. I had to have a cat Scan and I could barely move and they took such great care of me and were very patient and kind. Both my friend and I were very impressed with the doctor and the nurses. They addressed my Pain immediately and I got instant relief even though I am not one that takes medications. I was sent home with medications and two different referrals for urologist, but I was also told if I felt I needed to stay they could admit me to control my pain until the appointment, I did choose to go home. Again I want to say just how professional, kind, caring, all of the staff were. Thank you

4 hour wait in the EMERGENCY WHILE I AM IN SERIOUS PAIN, still waiting. OMG 😲 they put a Stint near my heart just a few days ago, after a major heart attack. Today I slipped and hurt my back, the staff checked out my heart, said it's OK but are making me stay in this cold hallway, I have decided to go. I have to self checkout. Nice?

My mom went here for back pain just before Christmas and it turned out it was terminal cancer. The team here at the hospital was so supportive, thorough on explaining everything that was going on and patient with my mom and our family. I greatly appreciate everyone, the nurses, palitive care team, the Doctors, case workers, anyone working the front desk on her floor, the cleaners and the people that make and deliver the food. The food was very good there and my mom was spoiled in her final days with us. So thank you for that!

My elderly Mom recently stayed 3 days at St Peters and found staff and nurses to be very kind and considerate. One nurse even sat with her for a while when she was anxious about going home. Staff are very efficient and well trained!

I had my baby delivered here and the nurses forgot to give me numbing spray and the healing pads after birth. My husband and I were up for 48 hours with no sleep we asked the nurse for help changing a diaper in the middle of the night (I wasn't able to get out of bed) the nurse came in and lectured me that it wasn't her job and doesn't need to change the diapers. The next morning they forgot to do my baby's hearing test so now I gave to wait 2 weeks to get it done. They didn't prescribe me anything after I got discharged the next day. Overall my stay was not pleasant. I do not feel like I was taken care of after birth. My last baby was born at St Pete's and it was a wonderful experience. Unfortunately this stay was a nightmare...

I had my hernia procedure done here yesterday. Everyone was very kind and patient, asking questions several times to make sure everything was clear and correct, bedside manner was professional and gentle. I deeply appreciate all the assistance and especially their patience with my recovery process. Thank you very much, I was extremely nervous and anxious, and you took lovely care of me.

I had a triple bypass done at St. Peter doctor's hand guided by God. Awoke in ICU, wake enough to see the NURSES attending to me, so gentle and caring. Arrived at the 11th floor where the nurses are awesome. Not once I pushed the call button, more than 15 seconds a response. Two special nurses caught my heart, different personalities, with CARING in common. I am 73, not my first hospital stay, this visit ranks 'NUMBER 1' in my book.

If you are a traveler looking to take a position here, good luck. First things first, if your contact says “medical surgical” it’s not true; it is a “nursing home” unit (called LLOS OR COU) or they will put you on or the psych unit (called 1 south). Please verify with your recruiter what floor exactly before accepting. There are chances you can be floated only if you ask staffing. The manager on COU allows patients to physically, verbally and mentally abuse her staff. She knows about the abuse and not acknowledge it or report it. I have dealt with very unprofessional, prejudiced, and racist individuals. If you are a person of color, you will be treated and talked to differently. I have faced discrimination and retaliation tactics while employed here. There will be policies that aren’t real, ethical or legal. Always ask for proof! When you get to the unit you will understand why they are short staff, the way they are. Word of advice, be smart and keep a paper trail! There are a few good nurses on that specific unit but not enough. I have never worked at a facility where the manager and nurses allowed patients to hit staff on a daily basis, as well as say racial slurs. If providence keeps her employed long enough, they will have a huge lawsuit on their hands. Good luck.

The staff at this hospital are kind and their processes are fairly efficient which helps get patients treated quickly. I would give higher ratings because of the staff and their processes however I feel I cannot due to the cleanliness and overall safety of this hospital. I do not personally feel very safe at this hospital as the homeless population make it their shelter. The police are on site 24hrs a day which helps but every time that I have visited this hospital there's been an incident with someone who's been aggressive either because of mental illness or drug abuse. If it was just an issue of safety I would rate the hospital as a 3 star because the police do their job and as I said the hospital staff do the best they can given how busy the hospital is. Where the rating drops down to a 1 is the cleanliness. I took my husband to the er a little while back and while waiting in the room for his treatment and test results to come back I noticed the floor was filthy and looked like it hadn't been mopped in a long time. There was also flecks of dried blood on the curtain that divided the room into 2 parts so that multiple patients could be in the same room while having some privacy. At first this didn't bother me too much as the chairs and work surfaces seemed clean and I saw the bathroom be cleaned a few times during our stay. I became a little concerned however when the patient beside us was released and a new patient replaced them without anyone ever coming to wipe down the surfaces used by that patient. Still I thought maybe it was an accident as the hospital was extremely busy that day. When we went to get discharged the nurse that pulled the iv from my husband dropped a bit of his blood on the floor while placing the sharps in the sharps bin. Since I have a history of working in the medical field I noticed it but figured she may not have and that it would get cleaned up when they mopped the floor or cleaned the room. Fast forward a week and I end up going to the er for some complications with my pregnancy. By chance we ended up being in the same exact room that we were in a week prior. While waiting for treatment I saw the floor was still looking like it hadn't been cleaned in ages but the chair had moved so I couldn't see the spot of blood on the floor from our previous visit. Out of curiosity I moved the chair back to where it was previously and found the same spot of blood on the floor that had been dropped the week before just dried now instead of fresh. The curtains also still had stains on them and when looking at the patient chair more closely there were sweat stains and debris in the creases that made it look like the chair hadn't been cleaned either. This time when the patient beside us was discharged the attending nurse did wipe down the surfaces used for the patients treatment but the wipe down of the chair was quick and did not cover everything. Knowing how easy it is to open the chairs and fully clean them from experience the quick once over is not good enough especially if any bloodwork is done. Overall the staff do a good job of treating the patients and do so in a timely manner but the shortcuts that are taken cleanliness wise concern me and therefore I would not recommend this hospital for this reason.

Brought my 80 mother. Took 7.5 hrs to be seen than she spent 1 1/2 laying in a hall even though room behind her was open. Finally got a room after 2 days. Third day moved upstairs and She has had only one test done so we still have no idea what's wrong with her. She's scared and wants to go home but we need to find out what wrong. But would need test and a dr. To participate in her care for that. They come in say hi and bail. I asked lead nurse on floor 6 about when i could speak with the dr and she said when they do rounds but she doesn't know when and than told me she can't chit chat anymore as she busy. Does anyone care anymore. or is all about the $$$$$$$$$$$. Someone please help my mom.

I just had a surgery in this hospital, my first time there. Every person from start to end were amazing. They, nurses and doctors treated me with respect and kindness. They made me feel safe in a difficult time. Everything went well, and I can’t thank them enough.

The emergency room took 7+ hours just to get my sister in for psyc evaluation. It was very busy but I wish they could've gotten to us sooner since it was a quick thing to do. I loved the workers though, they were friendly and kind and they were a 5/5. The other thing I'm going to complain about is how unsanitary the emergency room is. There were blood stains on certain parts of the wall, nothing was being wiped down or sanitized after patients used them such as the wheelchairs. It was not sanitary AT ALL, considering someone who was coughing up blood and had dried blood all over them while they sat in a wheel chair and when they left the wheel chair wasn't even wiped down disgusted me. Same with another patient who was bleeding and was laying on one of the soft seats by a window, the area they laid down on wasn't sanitized at all. They provided masks though and hand sanitizer stations so I'm thankful for that. PLEASE DO BETTER WITH SANITIZATION! ESPECIALLY WITH BLOOD WHICH IS A BIOHAZARD. IT'S GROSS. Or at least provide sani wipes so patients can use them before they sit somewhere.

I was released from St. Peter’s yesterday after a 4 day stay. I worked in hospitals for 40 years and I was so impressed by the care that I would recommend it for anyone who needs care. The hospitalist who cared for me made me feel like her only patient. She seemed to be always in touch with bedside caregivers, she made calls to me, she was knowledgeable and made me feel the staff was on top of some scary numbers! The nurse I had all day yesterday was amazing. Not only did he give me care but last evening when I was discharged he took me to meet my family. The care being driven had some steam/smoke coming from the engine. He lifted the hood and saw that it was just a leak of coolant. Then he helped gat my wheelchair into our van. Lovely gentleman. Knowledgeable. Totally accessible. Seemed to have a great working, team, relationship all the staff I met. I wish I could give more than 5 stars.

My grandma, the rock of our family, was diagnosed with stage 4 breast cancer in 2011, going into remission twice. Recently, she had been to 2 different hospitals due to sudden weakness, immobility, and extreme confusion. The 1st hospital dx’ed bad arthritis.The 2nd hospital.. UTI. Mother’s Day 2023 she was worse, so non-emergency helped get grandma into the car because she was so weak & we drove her an hour to get to St Pete’s. Upon arrival- we were greeted with mixed experiences. The hospital staff in the ED weren’t happy they had to help transfer her from the car. A blonde nurse called us‘ridiculous’ & said we should have just called 911 & had her taken to our local hospital (the one we have had multiple bad/life threatening experiences with). By contrast, the doctor who assessed her was phenomenal- jumping in to help lift her up onto a bed. The relief to actually feel like someone was listening to us finally & cared was palpable. He asked if my grandma’s cancer had metastasized to her brain & ordered a scan- soon enough, we had our answers. The cancer was all over her brain. The oncologist came and spoke with us & he was so gentle with her. I am forever grateful to those 2 doctors, and many of the nurses and staff for the care they took with my grandmother in her final days. The complaints: I tried to ask that same blonde nurse when she could have water as she had been sitting there for hours & they were holding liquids. That delightful nurse told me they had *actual emergencies* going on, & they would get to us when they got to us. I could see they were busy. I tried hard to put myself in her shoes, but my grandma didn’t understand why she was suffering- it was a hot day, she had to keep her mask on, and her mouth was so dry- it was difficult. By evening (we had arrived that morning) there was still no water. I had been using her call light 4-5 times for an hour asking them when someone could come and assess her. They were snapping at us and/or hanging up on us immediately without asking what we wanted, so I went out physically to the desk to ask the lady who had replaced the blonde nurse if they at least had any sponges I could use to get my grandmas mouth wet. The lady at the desk determinedly did not look up at me as I stood directly in front of her. I understand busy. I waited, finally asking, “Uhm, excuse me?” Still not looking up at me, she then turns away from me. Louder, I repeated, “EXCUSE ME?!!” Finally she looks at me and snaps, “You NEED TO USE YOUR CALL LIGHT!” Bless their hearts, I almost lost my mind at that point. I told her pointedly I had been using the call light for an hour. I just needed to locate a sponge to get my grandma’s mouth wet, since she couldn’t have water yet & I knew they were busy. She told me she couldn’t help me until she looked at my grandmas chart & she wasnt going to stop what she was doing to do that. I finally used paper towels & soaked them in the sink just so I could dab my grandma’s mouth and moisten her tongue. My grandma didn’t understand what was going on, we had just been told she had maybe only weeks left to live, & she was in severe pain. I understood these people were too busy to care or show her compassion. The rest of the staff beyond those 2 were amazing. I’m grateful for the care they took of my grandmother in her final days. One last note, Dr. Sui has been treating my grandma’s cancer since she was diagnosed. She really loved him & could never say enough good things about him. Because of him we had many more years with her than we might have had. So much life was packed into those years. My grandma lived to see 14 more of her great grandchildren born and for those kids to experience how amazing it was to be loved by her. So thank you, Dr. Sui. You don’t know what you did for our family, but we do and we will never forget you as long as we live.

I have brought my adult daughter to the ER 3 times in the last 7 weeks turned out she Has UC. We have found this hospital to have some of the most caring Nurses anywhere. Thank you all from the bottom of my heart

I'm sort of surprised by how many bad reviews are here, I've come here twice now and the first time I didnt even sit for 5 minutes before being called in, was given my prescription and left in and out under 30 mins. Second time was a little worse cause the place was packed, sat for maybe 45 minutes, had to undergo various tests that took a while of course, all while police were there for an extremely troublesome patient. All in all I was there just over 3 hours, which wasn't too unreasonable. Staff was nice both times, I got what I needed and was listened to regarding my symptoms. Place seems pretty efficient for an ER.

What a busy place, great staff, very patient and obviously below staffing levels. I was in ER, the ambulances never seemed to stop bringing in patients and the department was overflowing. However from my standpoint the staff were patient and understanding and trying to cope. Can't be easy they do a great job there.

I’m leaving two stars to average out three visits. Concerning 2 ER.visits: 1 star each from my husband and me. Concerning my hospital stay for 7 days, 5 stars. The 7th floor nursing and other staff treated me with such kindness and consideration after my emergency colon resection and ileostomy. Concerning my husbands recent ER visit, he was literally ignored while he lay in excruciating pain after they relocated his ankle bones in prep. for surgery. If anyone reading this knows what a plantar wart is, it’s like a wart that grows into your foot. When pressure is applied it feels like a knife. All staff had to do was re-wrap his foot or cut the bandage at the Site of the wart and he would have been golden. But they ignored him as he laid all night unable to sleep! He finally screamed for hospital administrators and was warned they would call security to which he replied, “go ahead, bring them!” It was a literal nightmare! My ER visit was the same as far as no compassion. I waited 48 hours before surgery and the nurses would not allow me to have so much as an ice chip because of upcoming surgery. But they didn’t know when the surgery would take place and I lay there dying of thirst and in pain as they moved me around to perform tests. I was in septic shock and only remember nightmarish moments when they had to position me for a test or X-ray. If you can go to Any other ER, do it.

So you know the meme where you go to the doctor and he says “you are lying. That will be 15,000$ please…” that people share in jest? Yeah that’s not jest here…. I told the doctor “my foot started swelling out of nowhere and it’s is is a lot of pain.” His first reaction “that’s not swollen” I was so taken aback I had to say “well maybe you should compare it to my other foot…” then he begrudgingly looked at my other foot and realized that the bluish purple tint isn’t natural. So he asked if I hurt it recently. I said yes but it was hurt 16 hours previously and had not caused me pain all day. So he sent me for an X-ray I told him was going to come up with no break, I am hear because I take a medication that leaves me vulnerable to blood clots. He immediately dismissed this as an impossibility because “blood clots aren’t usually in the feet. I fit 9 out of ten symptoms for blood clot in the foot. He insisted it’s an infection in my toenail. Swelling is the only 1 out of ten symptoms of infection that I show and the other 9 usually show up but aren’t this time. He did no tests to confirm an infection. He did no tests to confirm it is not a blood clot. He took three hours to read the X-ray in an empty ER. In the end I left feeling like I was just pushed out the door with the first excuse he could come up with. The doctor and the entire nursing staff continuously misgendered me even after being corrected giving me a pretty good idea of why I received less than stellar treatment and care. I am losing money during my best work season of the year and I still need to find a real doctor to look at my foot and actually figure out what’s wrong with it. Finally the discharge nurse spoke way to fast and with a THICK accent. She kept getting mad I couldn’t understand her but she would not slow down or annunciate so I could understand her so I just had to tell her “I can’t understand you so what ever you are saying I guess no” then she started saying the only words she spoke clearly all night “he, him, and sir…”

All have different experiences. Me? I just returned home today from St. Pete's after having a heart attack. All I can say is how much I love the ICU Crew! They saved me. Dr. Martinez is an angel. Carry on...

I had the unfortunate experience of suffering the direct result of the idiots who have stolen wheel chairs from Providence St, Peter Hospital in Olympia and Centralia, WA hospitals yesterday. I have a break in my leg of the tibia and patella at the knee. It is in a temporary splint and excruciatingly painful. I could not believe they do not have any wheel chairs that would support my leg while I waited for an EKG and then a CT scan. They have these cumbersome chairs with wheels with no leg/foot support. So I, who does not steal, am punished because of those who do! COME ON PROVIDENCE ST. PETER YOU CAN AND SHOULD DO BETTER!!! By the time I was done I was in severe pain.

The staff at this hospital have no compassion or care in the world of whats going on around them. There are very few that seemed genuine but other than that they are cold, have an attitude when asked to do anything like helping a patient go the bathroom when they are hooked to fluids etc. I came in for multiple reasons and one of them was I wasn’t able to eat and kept feeling nauseous and they tried to convince me and my spouse it’s because I “don’t like the food” or eating disorder. They just want to get patients in and out and don’t explain the after care or the steps we need to follow up. They see this job as a paycheck and not a way to help people and it shows 100%

I would NEVER recommend this hospital. My grandmother was admitted there 4 weeks ago, she is very sick. They “diagnosed” her with god knows how many different things. Very difficult to know what’s going on because everyone that worked there had a different story. They released her yesterday, she wasn’t even home for 3 hours without being rushed to Good Samaritan. At Petters left my grandmothers sepsis untreated for 4 weeks. They do not communicate with you on what is going on. My grandmother said that she felt like they could have cared less if she died. While she was in the ICU, her nurse would come in and state that she was too busy to care for what my grandma needed and that she had other things she needed to do. I understand that it is a busy job, but what gives you the right to say that in an aggressive tone infront of someone who thinks they are going to die. I would not send my worse enemy here. St Peeters has awful staff. They simply don’t care. We tried to get her transferred many times while she was here and our case worker was switched many times without us being aware and we were never able to get ahold of anyone. Parking lot is so full, but no one inside ?? Weird. Wish I had enough space to type everything that is wrong with this HORRIBLE place. Please, if you care about yourself, your loved ones - do not send them here. THIS PLACE IS A DEATH WISH.

When in without knowing what I had (which turned out to be a kidney stone). My pain was unbearable, needed morphine level pain killers, which I was given 3 doses of, after I... yelled for help enough to prevent myself from being ignored. It's true, there was basically just a handful of people in triage (it was very early in the morning), but it was obvious that he could hear me, because I could hear one of the other nurses say that it's better to just ignore me. I don't get why they felt the need to be that way, I was in pain that I needed heavy painkillers for, but until I caused enough problems, they would just rather ignore me. But they did actually help me with my case, informing me of my kidney stone, and giving me prescriptions for strong pain killers and anti-nausea meds. I just feel like there was no important need for them to ignore me when I was in pain, then to later say that they were just too busy, and I'm the one in the wrong for begging for help which I badly needed. That's not to say that every staff member there was that bad, it was just the ones who were there the most, and I would really appreciate it if this matter could actually be addressed instead of ignored, like I was.

Have had several surgeries in this hospital, over the years, and 99% of the time I have had the most professional people in my care. I have met some of the most caring nurses/doctors/specialists there that help ease the discomfort of knowing you're going under anesthesia and the dangers of some of the surgeries I've had there. The phlebotomists in the lab are just as friendly and seem to get my blood on first poke, which is not always an easy feat. I am so impressed with their skills.