7 hour wait time for a relatively minor injury. I can understand a busy night in the ER but they replaced the bandage within 30 minutes of arrival but didn't bother to clean or dress the wound properly to be left sitting around for another 6 hours. When politely asked if the wound could at least be cleaned before leaving without any real treatment nurse condescendingly said it could be between 10 and 20 hours before (I really wish I were exaggerating) being properly seen. 1 star because apparently an ER staff doesn't have the foresight to clean an open wound before bandaging it when they know it's going to be sitting around for another "10 to 20 hours" before being sealed against infection. Genius.

Tammy At the front desk was absolutely terrible. Straight up rude , arrogant and a toxic energy to this environment. Was extremely sarcastic had the worst attitude and was extremely aggressive. Would recommend her be removed from this work place or she will continue hating her life and projecting it onto innocent patients. It’s not like I want to be here in the first place . She’s the first person we deal with walking in a land has left the worst impression. Doctors were all nice though .

Do not expect to be able to accompany a loved one into the ER as they may be the only patient put in the hallway and you will not be allowed to be there for them while they are in pain! Even though their signs stare otherwise! Apparently when you try to inform them of their shortcomings (without cursing or threats) they threaten you with security!! Also don't EXPECT a wheelchair if you can't walk... you have to ask! If this hospital truly cares about patients they will remove the horrible ER staff at the desk!! How many community complaints does it take to make a change?

As an out of town visitor from Denver, I became ill and had to go in to see them, it took 3 hours to be seen for my throat, and temperature just to be told to take 3 500mg Tylenol every 4 hours, and see my doctor when I get home. Fast forward to Monday still taking the pills like I was told, fly home, now have a 104° temperature, went to my preferred ER in Denver, they got me in I explained the situation and they almost chocked, I'd had nearly 10000mg of Tylenol, that's lethal levels, they got me plugged into a medication to clear things out. By this time the pain I was in was no longer bearable. I was transferred to another hospital in Denver later in the morning, they scanned me and found out I had 3 massive, and very infected abscess on my tonsils, had to have them removed in an emergency surgery today. So my over all experience at Cap Med Center nearly cost me my life, will never go there again.

I was here for less than 15 min, and 3 of those 15 min with the PA, ( a short 5’7 male) who told me I had a mental disorder that I might wanna addressed, I don’t believe he has any knowledge in Phsycology or Psych, and if so, he wasn’t asked an opinion on my mental matter ! My visit was due chest pain and he disregarded my symptoms which I’ll attach my labs just for the google algorithm to keep up this post, I would appreciate if the hospital trained better their PAs, lack of professionalism, empathy and several Red Flags 🚩 that would help the community around the area to get better medical service rather than poor judgement of this PA ! Maybe a training on how to read labs as well ! Sad that this town has this environment since other Multi Care facilities Doctors are amazing ! Please do better

I normally love going to this hospital if I really need help. I was born upstairs. But today I feel so disrespect. I came in feel so awful my dr come in and before even asking about my feeling he asked me if I was on drugs. I said no and he brought up drugs multiple time during our conversation he even asked if I shot up. I kept saying no cause I've never done ayou yk[oooooo[gkolnything other then medicine prescribed to me. I felt so offended he then told me I was to young to have the symptoms I was feeling he gave me water and sent me home. Before I left my nurse explained to me that they would be more worried if i was older and that they don't mean to offend me by saying my symptoms don't seem real. Which I laughed at ecause he offended me by assuming that because I'm young that I do drugs. Then he comment on my crying ( I cry when I'm under stress). Overall I'm very unimpressed.

If I'm dying and this is the only hospital nearby, please let me die. Last summer I went to the emergency room and waited a total of 4 hours. After a 10 minute visit with the doctor they said they didn't know what was wrong. The BAM! $2200 charge

Summary: my urgent care provider was able to do more today than this ER did yesterday. My partner had gone in for a wheelchair when we got there and wasn't able to get one as they were in use, which is understandable. However when I was called to be seen, I had to tell the big white guy that I wasn't able to walk over there, and he sounded a little irked at that saying, "she can't walk at all?" Sir. That is why I was THERE. Anyway, I got a wheelchair and got in. Doug checked my issue and said he couldn't find anything, got me a pill, a tetanus shot, cleaned up and gave me directions for when I got home. I do wish there was more of a conversation and questions, instead of "I can't see anything, so anyway" but he was still respectful and seemed busy, although I didn't personally see many people there and there were maybe 3 nurses hanging out right near me gossiping. There was a middle aged woman that looked like she had some political clothing on, which I think isn't a good choice. Also didn't give me a (cartoon) bandage after my shot but I'm not that salty about it. Should always get a silly little bandaid after getting jabbed. The older fellow with the curly pony tail looked like he was actively doing things, he was kind and made sure I didn't lose the wheelchair I needed. I like him. Anyway, I went to my normal walk in provider today and my doctor was able to find the thing in my foot, get it out and prescribed me antibiotics. Which the ER wasn't able to do. Makes me sad about the state of Healthcare in the USA.

My husband and I were recently visiting Washington from Alabama. My husband became very sick while we were driving through Olympia and we ended up in the ER here. This was by far the cleanest and most efficient ER I have utilized. They triaged my husband very quickly and were so kind and attentive in the process. They apologized multiple times for us ending up in the ER on our vacation, even the receptionist expressed how sorry she was. They did several tests but had him hooked up to fluids while we waited for results. Once the tests came back the doctor took the time to explain everything to us both. Every employee here offered excellent service and were exceptionally kind. I would never want to be in the ER on vacation or otherwise but if I had to be, we would definitely recommend this hospital.

Was given no care and told by a doctors assistant to go home after they found my scans to be “normal”. The next day received a call from my doctor saying the scans showed a severely impacted GI tract and a colon close to bursting… Truly the dollar general of emergency rooms

my son flew in from korea with severe leg injury. researched ortho specialty care took him to “rapid orthopedic urgent care” 45 minutes from our home rather than general er. they refused to see him without “prior authorization” (how ridiculous)and suggested we go across the street to the “multicare ER” which we did. After 4 hours, a PA saw him and took history of “fall three days prior with audible cracking sounds and blinding pain, unable to bear weight since, flew over 10 hours back home to WA, then sat on tarmac for hours (15 hours total of sitting), profound swelling from toes to above knee so severe almost had to cut pants off. was sent for x-rays of ankle (not foot or knee), then test to r/o dvt (reasonable idea because of severe swelling and long flight; it was negative). only then he was given one pain pill. afterwards, he was sent for ct of lower leg/ankle (no foot or below knee) despite negative ultrasound. found fracture of lower tibia. radiologist suggested more x-rays to knee and another fracture was found. He was told to see orthopedic surgeon ASAP and after total of of 8 hours we left. no doc ever laid hands on him, no one listened to his lungs or heart or asked him about medications,etc. i’m amazed that can happen. thank goodness for the radiologist that suggested other x-rays… although i believe that if a doc actually saw him and spoke to him, he would have realized there was more than one area of trouble and might have ordered the x-rays and ct to have included the foot up to the knee, instead of ordering them one at a time requiring three separate trips to xray…and more movement and pain and time. still, there was no eval of the foot. i’m sad that a patient with at least two fractures plus torn ligaments was never asked about pain control (yes, he was telling them), that a doc didn’t actually examine or speak to the patient, that he was never taken to a room, that he was managed from the waiting room, that he could not elevate his leg which made everything worse including his calf being so tense his toes began to tingle… significant for possible loss of circulation. the whole scenario was subpar and unprofessional. i gave them two stars because eventually they found the two fractures (thanks again to the radiologist who had to suggest more x-rays to explain the swelling to the knee). will never return! must add: on follow up with orthopedic surgeon: this er splinted his leg below the level of the second fracture, so it had to be removed and a new one splint/cast placed that immobilized both fractures. additionally, the knee was immobilized with a brace which the orthopedist said must be avoided (so he took off the knee brace and made sure it was not be used). furthermore, another ct had to be ordered to evaluate the terrible pain in the ball of foot area and the area between the fibula and tibia up to the knee. despite many complaints, these areas were ignored.

I’ve had to go in to the ED at CMC for myself a few times, and also taking my 92 year old grandfather in a couple times. Everyone has been helpful and caring. Dr. Parker is amazing!

The people were really nice and took care of me. It was a long wait but their network went down, but overall I'm happy with my visit

If you want a doctor to listen to you go somewhere else. I've never felt more ignored in my life.

The PA that saw me was condescending and rude. She didn’t believe me when I said I don’t know why I had gotten sick and took blood work when she said she wouldn’t have to if I brought up my bloodwork results from urgent care that I had gotten the previous day. She also sent me in for an ultrasound while I was there, only to later find out from a gastroenterologist that she definitely should have had me get a MRI instead, as an ultrasound didn’t properly show the organs that they needed to look at. I wasted 4 hours and hundreds of dollars to make zero progress in my diagnosis. Although the MD I saw later and ultrasound tech were great, I do not recommend and will not be back.

I had such a great experience at this ER today. I've been in my fair share of ERs, and I don't think I've ever had a better experience. My rare condition and an even rarer surgery in 2021 made me a bit of a unique case, and though no one I talked to had heard of my condition or surgery, they asked questions (and actually listened to the answers) until they understood. Because I was high-risk, they were extremely quick and efficient at ordering all the tests and imaging I needed. Everyone was friendly and thoughtful—even bringing me things I didn't ask for, like a blanket because other people were cold and they thought I might want one too. Based on my visit, it appears to be a well-run, smooth ER experience—which makes me glad because I'm sure I'll be back.

Yesterday I was in the emergency room everybody was working there,the nurse was so kind to me the special nurse name’s was Emily she was also super nice she helped me eat and walk she never left me alone and the place was super clean thank you so much for hard working

This place is AMAING!! Brought my little kiddo here to the ER. From Registration, got seen and discharged. About 30-40mins. Great service treated me and my family with respect and like a real person. the Doctors got straight to the point and was comforting.

Not an ER I would choose to go back to. ER triage person Haley seems to be either under educated or not good at her job. When I made a pessimistic comment regarding the lack of findings in my search for care she violently ripped out my IV. This was the next step in my care yes but my 4 yr old daughter could've done it more gently. I hope she gets TB