Away from home and needing to see a provider. This place looked like a good choice. The website showed a current waiting time of 16 minutes. Drove out right away. When I checked in I had explain all my symptoms to teh front desk receptionist who then informed me that a) my symptoms were not urgent enough for their immediate care and that moreover the wait time was 3 hours. Not 16 minutes. She strongly suggested I try my luck elsewhere. I surely hope she had the medical training to do triage in addition to flying the keyboard of the computer. Immediate care was neither immediate not much care!

One of the best experiences I've had at a medical facility. I had virtually no wait time to check in, went straight to a room, and the nurse and doctor were in immediately. The staff and medical professionals were all very efficient and kind and made the experience so amazing when I was in pain and needed care.

I had the best experience ever could give someone. I had a horrible migraine that have been going on over a week. When I went in this morning I waited approx 2 minutes before going back to my room. The medical assistant was super nice and offered to turn lights down for me so I could try to relax and the PA-C assigned to me today was absolutely out of this world. He had the best bed side manner I could ever have asked for so polite and also attended to me like a real person and not just another patient. I couldn’t have asked for a better couple of health care staff. I was so impressed with my treatment today they were so outstanding. I only wish that other staff anywhere could learn from them how to be so compassionate friendly and overall down to earth as they say. GREAT JOB TO BOTH OF YOU FOR MAKING MY EXPERIENCE SUCH AN EASY ONE AND HOW YOU TREATED ME WITH SUCH RESPECT. YOU TWO ROCK AND KEEP UP THE BEAUTIFUL JOB YOU DO TO HELP OTHERS!!!!!🥰🥰

Providence is by far an excellent place for care. They listen. They take all medical concerns seriously. No matter how big or small the issue is. I felt very valued. Unlike Franciscan who showed no respect or concern for my medical issues. Thank you Providence!!!

Very good and very quick service. Very good quality care. I have traveled several times from onalaska to get treated here, worth the drive.

Receptionist Kathy at Immediate Care was so extremely kind to us. She made our experience amazing before we were even called back to be seen. Every receptionist should be like Kathy!

My primary care physician has a 6 week wait and I ran out of bp meds so I went to Providence West Olympia and they hooked me up with what I need. Easy check-in, short wait time, and thorough doctor care.

The care was very professional and everyone involved rendered excellent customer service indeed! This was my first time receiving treatment at an immediate care center, and I must say, it was really a very positive experience! Kudos to all of you!

The entire staff was so kind, caring, and quick! Gevin was so helpful and compassionate, I can't thank him and the whole team enough for all of their help. I truly felt that they heard my needs and worked quickly to find a solution. This was my first experience with Providence and I cannot speak highly enough of how well it went. I'm incredibly grateful!

If I could give a 0 star review I would. I get these places get busy but when you wait close to 3 hours to be pushed out the door in 5 minutes suggested to get x-rays then to have to go through the waiting process all over again without any idea of length of time. Then to get a prescription that if chart was referenced would show that what is being prescribed has been deemed ineffective for me. This was a waste of a day and now I am feeling worse than when I went. Will not be coming here again. Waste of time, energy, and money.

Was not able to be seen at Indigo Urgent Care because my husband had abdominal pain and they aren't equipped (lab, MRI) to deal with it. Woman at the front desk recommend we try Providence (thank you!) because they are better equipped for it. Our experience was positive throughout. Front desk was efficient. After about a 10 minute wait, RN Patricia performed the initial intake. She was professional and friendly. We did not experience any of the negatives that previous reviewers wrote about. We were told to wait in our car, it would be about 45 minutes. They called to let us know a room was ready. The assistant and the PA were professional, efficient and friendly. I would recommend this urgent care clinic, and definitely will return if I have a need. (Obviously, on a busier day there will be a longer wait, but that's to be expected with urgent care.)

I have never been to this facility before. I did not know anyone there and I was treated like family with what seem to be real concerned for my health could not even hope for better treatment than I received at your facility. Highly recommended for anyone that needs medical treatment although they may or may not be able to treat everything they're very helpful knowledgeable and caring

I took my wheelchair bound friend into the imaging area for a chest ex ray. I was VERY disappointed with the lack of help and negative attitude by the tech on duty (Amy). Unfriendly, unhelpful and clearly in the wrong profession.

The front desk staff was very professional and friendly. The waiting time short. The nurses were kind, caring, professional and had a good sense of humor 😀 Which I appreciated. The doctor was kind & listened well .

I was seen by Gevin, he was informative, kind, funny and really helped ease my mind about my condition. I was injured 11 days ago and had nothing but a hard time receiving proper care in Mason county, so I gave Thurston County a try and was pleasantly surprised with how much they care about their patients at Providence. The triage nurse as well as the medical assistant and of course Gevin, listened to me with patience and understanding as well as treated me with kindness. I really feel like I mattered and that in my opinion is such an important part of health care.

My visit itself was great, the staff were all very kind and polite and I was in and out in less than 25 minutes from walking through the front door to discharge papers in hand. HOWEVER, when my bill arrived I was significantly over billed. For my 10min visit (time I actually spent in the urgent care room (MD spent probably 2min with me)), the billing department attempted to convince me on multiple phone calls that the visit was indeed not up-coded (my visit cost hundreds, after insurance). The physicians at this medical center do not bill ethically. Save your money and time and go to the Indigo clinic.

Online reservation says my visit as at 4:46 and to arrive 10 minutes early; online website update reports that waiting time is 6 minutes; receptionist apologetic that it is actually 3 hours. I’m posting because apparently on site management is aware of this discrepancy/misleading reservation management system, but the message isn’t making it up high enough in the chain to trigger a resolution. Please discontinue this misleading computer reservation system so patients can make an informed decision when selecting an urgent care provider, and so your front line staff aren’t left constantly apologizing. I’ll stick with the competitor indigo in the future, who typically has some additional wait but is relatively accurate.

Only 4 stars as the wait time was a bit BUT every single staff member in the building was as pleasant and helpful as they could be. They all seemed to have a nice sense of humor along with that which I so appreciated!!! Thankyou everyone......

There is nothing immediate about the care here. I went in on Monday with abdominal pain and a history of kidney stones. They did not ultrasound my ureters, only my kidneys and bladder. I waited for a phone call from the doctor about the results. No call came. I called on Wednesday and was not able to speak to the doctor and was told to wait further for their call. Today is Saturday. Still no call. Thankfully I was able to get in to my PCP at Multicare on Thursday, who did a blood test and my white blood cell count is double standard levels. Thanks for absolutely nothing Providence.

Sick or injured BEWARE!!! Don't come here if you actually want to get treated with respect!!! Straight up discriminatory practices here! DEUCES

To begin my experience here, the receptionist snapped at me because I did not have my new insurance card, only because I have not yet received it in the mail. The nurse was short with me and I guess figured only three symptoms was all I was allowed to have. The doctor came in, and the first I told her was I avoid the ER or urgent care because each time I do visit and am dealing with pain, I am immediately treated as though I am drug seeking. After telling her all of the ways I have been battling the pain...dental pain, which is arguably the worst type of pain to deal with..oragel, ibuprofen, Tylenol, hot and cold packs, warm, salt water rinses...she did an exam which brought me to tears when touched and had be clinging to the table trying not to scream out. She then tugged on my ear and acted surprised when I whimpered. I was told I had an abscess on my tooth and the infection was spreading to my ear. She prescribed me ibuprofen and antibiotics. I had told her twice, the exact antibiotics she was trying to give me, gave my daughter, who is breastfeeding a terrible reaction and put her in the ER, with dehydration from vomiting and diarrhea. This didn't seem to concern the doctor at all. She just kept repeating, " we need to take of you first" WHY WOULD ME BABY NOT BE A CONCERN OF MINE?! After I was completely honest with this woman about being I'm recovery and how desperately I avoid urgent care because of being discriminated against, she went right along and did exactly what I knew was going to happen. So I left there, with no relief from the unbearable pain I was in with no end in sight. Thanks so much for proving WHY MORE MEDICAL PROFESSIONALS NEED ADVANCE TRAINING ON RECOVERY. My recovery is my choice and I have worked DAMN HARD to have and keep it. But that should NOT keep me from being treated as a human that was in a ridiculous amount of pain and was turned away feeling ashamed for asking for help.

They have been so helpful. I recently transitioned off private insurance to state insurance and dealing with state insurance is a headache. I'm able to come here for things that need immediate attention but I'm unable to get into specific places. This has been great for me. In my experience, wait times aren't terrible and the staff are all helpful.

When you go to an urgent care, you expect to be there for AT LEAST 2 hours. Not here! They had me in, out, and picking up prescriptions all within an hour! I personally reccomend Gevin. He cares for his patients, but is still a straight to the point person. This place is always clean and has friendly staff.

Very easy admitting line to stand in. About an 8 minute wait. I was then sent to an exam room. I saw the MA and then the Doctor about 10 minutes later. Overall, excellent service. However, I didn’t get anything for my very runny nose!

I called ahead of time to make sure the wait time on the website was correct before driving all the way over there and because I had my infant with me. They told me it was correct (22 min). I was told wait times are accurate all the time. So I did the drive and checked myself in online. When I checked in, I asked for the wait time. She told me someone had already been waiting an hour and to expect a 2 hour wait. I explained I called and checked the website and I didn’t understand how it was that long of a wait from when i called. She told me online is never accurate. I ended up leaving and they gave me a call asking where I was… a 20 min wait! I am not sure why she told me that. I usually don’t bother to write these kinds of reviews. But they seriously wasted my time.

Physician Gavin in immediate care is one of the absolute most outstanding doctors in taking careful and kind bedside manner and consideration both to your physical well being and mental well being. Truly and highly recommend everyone experience his care. He is the poster of what quality heathcare should be! He is outstanding!

If I could give them a 0☆'s I would they missed taking care of me when I broke my 👈 wrist & they talk about mostly all of there patients after you check out & they're really rude the staff is polite 2 your face&then stabyou bullying is supposed to be against the lawthey are so disrepctfulof people who are on the autism spectrum of disabilities it's totally uncalled 4 so now i have a referral to a er or a physcal therapist and they're going to tell me 2 get x- rays done at they're the place in there building. Dont ever go there if you truly need x-ray s then go somewhere else good 🤞 front deskskills being rude 2 people grow up & som kindness goes is supposed 2 be part of yur job, just saying!!!stupid gosupersyour in the wrong bigness you're words carry all throughout the building DA! I bet that I'm still hurt works than you think I am