This review is not for the office itself, as I didn’t get that far, but for the interaction I had trying to get an appointment. We just moved to Washington from out of state. I called this office number. The automated message said that new patients should push #2. I got the voicemail for the new patient coordinator. The voicemail said to leave a message and my insurance information. I left a message with my name including my insurance which is United Healthcare. Hours later someone called me back, and left a message in a dismissive voice said that they don’t take Medicaid, and to have a good day. Uhhh…. I’ve never been on Medicaid in my life. We have a private insurance plan, but she didn’t even ask for clarification on that; just automatically assumed I had Medicaid. Now if I had been able to speak to someone such as a receptionist right away when I initially called, this could have been cleared up immediately. This is not the way to gain potential patients. And maybe they just don’t care to. I found another office that cheerfully answered on the first ring.

I used to love bringing my daughter here, the staff and Dr's were very friendly and knowledgeable. But my 4 year old daughter was just refused to be seen because she wouldn't put a mask on(I had my mask on). Last year when things were much worse in the pandemic they were very understanding of the fact that she is a child and wouldn't keep her mask on. This year when everything else is mostly back to normal they would not let her in the building to be seen or to use the bathroom at least because she had to pee when we got there. I am very disappointed with Olympia pediatrics and now I have to find my daughter a new pediatrician.

I feel like the practice does not an any way respect parents choices and is not wholistic with their care. Trying to vaccinate and medicate only. Not thinking of the child's best interest at all this visit. Despite telling the provider numerous times that I don't think my son has adhd the practitioner still sort fit to send me home with diagnostic tools for me and his teacher. I'll be looking for a new provider for my kids who is not so pharma inclined and more wholistic.

this is a review for the the patient care coordinator that answers the phone. to however the manager is, I think you need to re train your staff on ethics and phone manners. I work in a medical setting and I know how stressful it is, but your HUC is another level. 1st tone is very condescending. 2nd she is not willing to listen. 3rd very dismissive. I doubled the coverage of my insurance. one is a premium one. the other is tricare. I pay and work hard on a CCU to get premium insurance. this is the 1st time ive heard that they won't accept my insurance. which is odd? 2nd once she heard tricare she stopped listening and would argue dismissing all your concerns. well im glad i didn't go through your clinic because i dont want the sassy attitude behind the desk when your kids are sick. I hope it dosen't reflect your practice

Since day one this office has provided top notch care to our child. Every staff member, operating staff and providers, has been kind, caring, and professional. We love our provider and her nurse beyond measure and feel very lucky to have them in Olympia.

The staff here have been absolutely amazing! My husband and I are new parents and they have gone above and beyond to make sure our daughter is well taken care of. She has needed some phototherapy for Jaundice and we’ve been working out feeding schedules. I’ve received phone calls just to see how my daughter was doing and the lactation consultant has been nothing but helpful and encouraging as we navigate through this new stage of life.

Let me first say that our pediatrician is great! But when I need to call about a problem I’m having with my child the nurse never picks up and we are playing phone tag. Sometimes when I message my pediatrician she doesn’t get back to us till a day after or not at all. It’s frustrating when we have a real issue.

My son's provider is amazing.....the nurse for my son's provider is equally fantastic. The office staff though, not so great. I'm so tired of being spoken down to, interrupted, ignored by the staff. We have had a long standing arrangement due to our divorce decree and the divided shares of copay for 5 years. So, because I HAVE to give my son's father a bill and have to give my son's father the chance to pay it himself, they refuse to let my son see his provider unless I pay the copay in full, and then I might get that back. We have never shorted them. We always pay our bill. This new staff they have in there brings the experience from a 5 star to a 2 star and thats because I still love my son's doctor. I've had difficulties getting into their old patient portal and their new one. So I can't even use that as a communication tool for my son's provider. I recommend Dr. Sipher as she is AMAZING. I do NOT recommend Olympia Pedeatrics.

The patient coordinator for new patients is very rude and condescending. I have Regence through the state, which is my son’s primary and he also has Molina secondary. As soon as she heard he had Molina as a secondary she immediately started talking down to me and said they aren’t taking new patients for Medicaid. Okay, so you are for private insurance which is what he has? She said to call back in a few weeks to see if they were taking more. I did and it’s been crickets ever since. I’ve heard good things about the doctors but the patient coordinator will make sure you guys are struggling to pay your bills for sure.

Extremely disappointed with the customer service interaction, I had heard wonderful things from a close friend about this pediatric office and was excited to switch insurances from Kaiser to Blue Cross just so I could bring my children here. However, when I called I was told they were not scheduling any appointments for new patients even though I was looking to schedule in January 2023. I was also told they did not have enough Pediatricians to even take new patients. The woman I spoke to Abigail, the new patient coordinator was extremely dismissive and unwilling to even take down my name and number to call me once they did have availability. Not impressed with the customer service and I will be sure to tell all my mom friends to seek pediatric services elsewhere.

Dr Petersen is not only the best pediatrician; he is one of the kindest, most intelligent, caring people ever. Dr Stevenson, Dr Erik Flake & Dr Rachel Morgan are also cool. I adore Erika for always making my babies & me feel comfortable and well cared for when we are getting shots. I am so grateful that I found Oly Pediatrics. My family is so much better off because of them.

Dr. Brad Stevens will remain in my memory as one of the most respected people I have ever had the pleasure to interact with. His calm demeanor and compassionate patience are the exact professionalism one would expect from a doctor. I hold him with the highest esteem and would recommend no other.

I love Dr. Peterson. He has been my daughter’s doctor since birth. He takes his time and really listens to understand.

Every visit my son has had so far has been great. You can tell they really care about their patients

Was with them for all 20 years and I miss them so much!! They are the best of the best! I know my doctor and nurse are🥰

The doctors are great, but trying the schedule an appointment is the most painful experience ever. It is almost not worth seeing the doctors because of how awful the front staff is.