I lived at the Westlakes Apartments in Olympia for 5 years. For the first three years I enjoyed it. The prices where acceptable and response to maintenance requests good. But then.... maintenance started going down hill. Ground maintenance started slacking. Outside building lights started staying dark, drug syringes and garbage started piling up. Moss started growing on sidewalks and pavement. Tree roots breaking sidewalks and roadway. Carport roofs leaking. Vehicle and apartment breakins on the rise. When the big snow took out many of the roof gutters in early 2019- They were never replaced. When the dumpsters stopped being emptied towards Christmas of 2019. Covid hit and they stopped all apartment maintenance... I had enough. I can not recommend renting here to anyone.

I've lived in a lot of different apartments. Never have I had a landlord charge me for "excess carpet wear" -- they charged me for "depreciation." The law clearly states they can't charge you for worn carpet. But the fact is that the carpet wasn't worn -- they claim it was on the first 2 stairs and that "pics are on file" -- yet they won't show me the photos. Brand new carpet was put in. I lived there for less than 7 months. I always remove my shoes; I'm not a heavy person, and I rarely went upstairs into the loft since my bed was downstairs (too hot upstairs in summer). It's not a lot of money -- only $40, but it's my money and they are keeping it illegally. The owner has flat out refused to refund it. Unfortunately, I moved out of state. Otherwise, I would be fighting him on this. Also, I received my deposit 6 days late -- legally they have 21 days. BTW, if they don't return it to you within that time, legally they are supposed to return every penny and cannot withhold any portion of it. Every single appliance was in terrible shape! The 22 year old fridge was running constantly. The indicator light on the stove was missing, which is a major safety hazard. The washing machine would only work if I put a heavy object on the lid to close it all the way. I had a house with a hot water heater the same size as in my unit, yet I had far less hot water. After 7 minutes (not full blast), I'd be totally out of hot water. Maintenance tested it and said it was fine. They came over 3 times because of the garbage disposal. 2 times, my sink clogged. Another complaint: ANTS!!!!!!! I've lived in many apartments in the PNW, and I NEVER had this problem. There was a leak from my window and water would drip onto my baseboard heater. After reporting this, repeatedly, they finally took care of it. Also, there was a huge hole in the exterior siding. Birds were actually nesting in my wall. Once they were gone, other birds continued to peck on the hole. Every time it rained, I thought of all the water that was penetrating the wall cavity. I shouldn't have had to ask, repeatedly, for this to be fixed! Another thing, my vehicle and mailbox were broken into. The property is not well-lit, which is not good for security. This was a small loft apartment. The heat rose in summer, which made it too hot for me to have my bed upstairs. But in the winter, all the heat went up & out. My bill for Dec. was $115, and it was never more than 60 degrees in my apartment -- I was freezing! (I live frugally and am conscientious of my electric usage.) I asked PSE, the electric co., how much previous tenants had paid. The average monthly winter bill was $225!!! That is ridiculous! The property manager was very nice, but she left just after I moved out. I heard that the owner was difficult to work for, so I wish the best of luck to the new manager (they have a high turnover!). I would not recommend this place -- the grounds are nice, but the buildings, etc. need major work -- lots of peeling paint, dry rot, old and inefficient appliances, etc. No wonder since maintenance isn't staying on top of those things, even after tenants point things out. The owner is your typical slumlord who will try to take you for every penny, even if it's against the law.

Worst manager ever!!! She is literally a full on psycho path! She will watch your guests and stalk you! Doesn’t fix anything wrong with your apartment. She will harass your guests and you multiple times a day. MARY is the absolute worst/meanest person I have ever met! Absolutely disgusting the way she treats people! BEWARE OF THIS APARTMENT COMPLEX AND THE MANAGER (MARY)

The pool is closed, the ponds are under repair, all the ducks are gone, very quiet. $1480 for a two bedroom.

Manager Mary is an absolute nuisance. She doesn’t care about anyone or anything. Apartments are infested with bugs, mold is EVERYWHERE, and she actively goes out of her way to be inaccessible, rude beyond belief, and absolutely ignorant. Mary-would you comfortably live in these units under these conditions? No? Then why are you forcing your tenets to? Mary is quite literally the she devil and I wouldn’t wish her on my worst enemy. Throughout my time at Westlakes, she has stalked me and my guests (according to neighbors, this is not uncommon), dodged phone calls, emails, and text messages (also not uncommon according to many neighbors), and refused to do anything about the avid silverfish and ant infestations we are reporting CONSTANTLY. Mary is a selfish, disgusting excuse for a human being. She cares about no one but herself and doesn’t deserve a mere penny she’s pocketing from these rundown apartments she continues to rent.

Pros: This was my first apartment. When I first moved in, management was nice and helpful. As a single person, this is a decent place, great location, and very quiet. Good price. Cons: As they changed managers, they got worse and worse and were never in the office. We had mold and ant issues. The washer kept breaking down and they did not replace it until the day before I moved out. I guess you get what you pay for.

I've lived here about a year. I like it a lot. The grounds are very beautiful, the apartments are a nice size and well maintained. The place has a lot of character and beauty and space... the patio is a nice bonus too. The staff is very warm and friendly. It's in a convenient location, close to a highway entrance, downtown, and cap lake. The big negative for me is that it seems like the apartments have very little insulation, so heating bills are very high and it seems like I could never stay warm in the winter.

The manager Marry is very professional and kind, I would highly recommend Westlakes Apartments. If your looking for a place to live close to the Freeway, Capital, Shopping, Restaurants, Lakes, Hiking trails SPSCC and Evergreen State College Westlakes Apartments will work great.

My wife and I (and now 2 children) have lived at Westlakes for many years...too long not to have had a beef or two with neighbors or with management (which seems to change every 2-3 years). Our overall experience has been very good, though. Management is usually responsive to complaints within a reasonable time frame. The maintenance staff of the last four years has been very responsive. The site is park-like and well maintained for its age of nearly 40 years. I have heard of (and experienced) problems with mold but they were corrected when the complex upgraded from single-pane to double-pane windows two years ago. The energy bills almost halved, too. If you have to deal with the out-of-state owner, save your receipts - we have learned not to trust them. Still, given the choice, we would live at Westlakes again for it's central location, quiet park-like ambiance and its responsive maintenance staff. A tip: the light levels are much higher in the second story apartments and the secure deck offered by the second story is nice.

This Apartment Complex Violates Federal Law By Not Following The Servicemembers Civil Relief Act. They Refuse To Return The Deposit Of Activated Military Personnel. They Do NOT Respect You For Your Service But They Will Take Your Money & NOT Return Your Deposit. If You Are Military DO NOT Rent Here Unless You Are Willing To Burn Your Cash.

Generously sized, reasonably priced. When my stove malfunctioned they replaced it without argument

My husband and I lived here for 4 years and our experience here was really great! Everyone is entitled of having their own opinion, but ours is a positive one. The rent pricing was extremely affordable and reasonable. We loved the office manager, Mary! She has always been super friendly, professional and helpful! She made us feel welcomed and took care of everything we needed within reason. The maintenance team was also great! We didn’t have many issues, but when we did, they would come to look at it and fix whatever the issue was. As far as safety in the neighborhood, my husband’s bike was stolen about 3 years ago from the parking lot and the area might not be as safe as it used to be but that’s just the area unfortunately. But overall, we loved our stay here!

Place is literally falling apart. Dangerous when icy. Stairs are not salted

Nice environment. Clean and safe neighborhood. The manager Mary is always courteous and helpful.

I’ve lived here for two years and love it here. They have an amazing community garden and tenants can have a plot for free. The swimming pool is relaxing and clean. Apartment complex is in a safe neighborhood and on the bus line. Friendly and knowledgeable landlord. Fast repairs. Minimal increases in rent