1/5 Novice D. 3 months ago on Google • 1 review New
Do
not
recommend,
there
are
better
pizza
places
in
Omagh
with
more
professional
service.
My
mum
ordered
3
pizzas
for
delivery,
as
she
was
not
well
and
my
dad
had
come
in
from
work
12
hours
straight.
After
one
hour
of
waiting
for
delivery
two
of
the
pizzas
were
badly
burnt.
Not
a
little
but
the
hole
entire
crust
round
the
2
pizzas.
Again
they
weren't
burnt
around
the
edge
but
nearly
1inch
deep
was
burnt
black.
My
mum
phoned
for
2
replacement
pizzas
but
was
met
by
hostile
and
sarcastic
staff.
After
challenging
my
mum
they
stated
the
delivery
driver
would
have
to
come
out
to
collect
the
pizzas,
they
would
consider
at
Pizzarama
if
replacement
pizzas
could
be
issued.
When
asking
if
the
replacements
could
come
out
with
the
driver
when
they
were
collecting,
this
was
declined
by
Pizzarama
staff.
This
would
have
resulted
in
over
an
another
hour
waiting
time.
When
asking
for
a
refund,
to
order
somewhere
else
again
this
was
refused
without
someone
coming
to
collect
the
pizzas
for
them
to
review
back
at
the
establishment.
The
staff
were
very
ignorant
by
talk
about
my
mum
to
other
staff
loudly
whilst
she
was
still
on
the
phone.
My
mum
asked
why
the
burnt
pizzas
were
put
out
for
delivery
in
there
state
and
my
mum
was
met
by
challenge
again
by
the
staff.
My
mum
told
them
to
forget
it
and
they
would
cut
of
the
burnt
pizza
to
eat
what
was
left.
This
is
unacceptable,
when
ordering
pizza
you
expect
the
food
to
be
fully
eatable.
No-one
should
ever
experience
this.
For
a
family
run
business
I
am
disgusted
this
is
how
my
family
were
treated.
Pizzarama
management
need
to
look
into
their
pizza
cooking
standards
and
what
they
think
is
acceptable
cooking
and
their
staff
conduct
as
they
need
to
work
on
their
custom
service
skills
which
they
are
clearly
lacking.
It
is
understandable
their
are
policies
in
place
but
there
was
no
need
for
the
way
my
mum
was
spoken
to
or
treated.
Unfortunately
I
don't
seem
to
be
able
to
upload
photos
which
is
a
real
shame!!
1 person found this review helpful 👍