1/5 Katrina J. 2 years ago on Google • 3 reviews
EDITED
TO
ADD:
Midwest
Dermatology
has
responded
to
my
review
by
saying
that
they
see
themselves
as
insurance
"middle
men".
Considering
the
fact
that
they
did
not
contact
my
insurance
at
all
for
the
bills
in
June
and
July-
which
is
unfortunate
for
me
because
I
had
met
my
deductible
so
these
two
bills
would
have
been
almost
entirely
paid
for
by
insurance-
I'm
not
sure
this
is
the
proper
term.
But
my
issue
is
not
just
the
fact
that
my
bills
weren't
submitted
to
my
insurance,
it
is
also
the
fact
that
no
one
informed
me
of
them.
They
didn't
let
me
know
about
my
account
balance
while
I
was
in
the
office.
I
asked
multiple
times
about
my
outstanding
balance
and
was
never
informed
of
it.
When
I
finally
found
out
about
it
because
the
bill
was
sent
to
collections,
I
contacted
the
office
and
was
essentially
brushed
off.
I
understand
that
things
happen,
but
what
I
don't
appreciate
is
the
lack
of
accountability
here.
My
visits
were
fine,
but
billing
was
a
NIGHTMARE.
I
had
a
monthly
appointment
for
almost
all
of
2019
and
for
some
reason
their
billing
people
didn't
run
my
June
and
July
bills
through
my
insurance.
They
also
did
not
ever
tell
me
about
these
bills
during
any
of
my
visits,
despite
the
fact
that
I
paid
for
all
my
other
appointments
in
the
office
from
August-October.
They
then
never
contacted
me
to
pay
these
bills
because
apparently
they
put
down
the
wrong
address
for
me
(which
must
have
happened
towards
the
end
of
my
time
with
them
because
I
got
several
bills
from
them
to
the
correct
address
for
my
first
few
appointments).
I
only
found
out
about
the
June
and
July
bills
because
they
sent
them
to
a
collections
agency.
By
that
point,
it
was
too
late
to
submit
the
bills
to
my
insurance.
When
I
called
them
to
ask
about
it,
they
acknowledged
that
they
made
a
mistake
and
it
was
their
error
but
now
it
was
my
problem
and
basically
ignoring
me
when
I
tried
to
contact
them
further.
In
my
opinion,
only
go
to
them
if
you
have
no
other
options
because
their
service
could
only
be
described
as
terrible
and
incompetent.