4/5 Caitlin M. 1 year ago on Google
I
LOVE
the
workout
here.
I
even
make
an
extra
40+
min
commute
round
trip
to
go
here
since
I
moved
to
a
different
area.
The
workout
is
low
impact
but
high
intensity.
It’s
practically
perfect.
They
have
great
discounts
for
some
groups
of
people
such
as
pre-wedding,
post-baby,
and
students.
The
problem
is
the
no
show
and
cancellation
policies
here.
You
have
a
12
hour
cancellation
policy
and
there
is
only
forgiveness
for
even
one
cancellation
for
having
life
issues
such
as
being
sick
if
you
email
them
and
they
accept
it.
You
lose
your
workout
session
credit
as
well
as
have
a
$20
fee.
The
no
show
fee
was
changed
without
major
notice
too.
They
have
a
website,
app,
and
when
you
book
a
session
there
is
an
email.
On
the
bottom
of
the
email
there
was
a
notice
that
the
no
show
fee
went
from
$15
to
$20.
It’s
not
marked
on
the
app
or
the
website,
so
it
feels
like
a
“gotcha”
for
customers
who
have
been
regulars.
This
should
have
been
an
email
sent
out
to
everyone.
Honestly,
memberships
should
add
benefits
more
than
earlier
access
to
class
dates,
10%
off
purchases
of
their
apparel,
and
discounted
additional
sessions.
It
doesn’t
seem
difficult
to
include
some
free
late
cancels
and
have
a
shorter
cancellation
time
for
the
policy
or
one
that
incentivize
any
type
of
cancellation
especially
since
when
you
cancel
they
keep
your
session
credit,
your
$15/$20,
and
another
person
can
use
their
session
credit
so
they
can
make
over
double
on
one
mega
machine.
There
needs
to
be
some
revamping
of
the
cancellation
and
no
show
policies
for
members.
Working
with
their
customer
service
was
a
pleasant
experience
and
they
did
resolve
my
case.
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