1/5 Jasmine D. 6 months ago on Google • 31 reviews
An
absolutely
abysmal
experience.
My
two-year-old
son
is
currently
staying
here
for
a
procedure.
My
son's
father
and
I
decided
to
give
this
place
our
business,
instead
of
Starbucks,
which
we
deeply
regret.
I
ordered
a
simple,
dark
roast,
brewed
coffee
with
Toffee
Nut
flavor,
and
seven
pumps
of
cream.
Although
I
am
a
coffee
snob,
I
rarely
complain
about
coffee.
It
is
seriously
hard
to
mess
up
coffee,
period.
Believe
me
when
I
say
this
was
the
WORST
coffee
I've
had
in
awhile.
It
was
painfully
bitter,
barely
had
any
of
my
requested
amount
of
cream,
and
left
me
with
a
funny
aftertaste.
I
barely
drank
any
of
the
coffee,
so
my
son's
father
convinced
me
to
get
a
replacement.
I
politely
explained
my
dissatisfaction
with
the
coffee,
and
ordered
another.
I
was
shocked
when
I
was
charged
full
price.
The
employees
literally
saw
me
dump
my
original
coffee
(which
was
still
pretty
much
full)
in
the
trash
can.
Still,
I
remained
silent
and
took
the
second
coffee
I
ordered.
The
second
coffee
was
even
worse
than
first.
It
tasted
like
water
mixed
with
steamed
milk.
At
this
point,
I
was
becoming
irritated
and
politely
asked
if
they
charged
for
a
flavor
shot.
Mind
you,
I
ordered
a
brewed
Carmelicious
coffee,
which
I
naturally
assumed
would
be
sweet.
The
employee
stated
that
they
do,
in
fact,
charge
for
a
flavor
shot.
At
this
point,
I
became
noticably
upset,
as
I
had
already
spent
$10.00
for
coffee
I
didn't
particularly
enjoy,
with
the
first
being
thrown
in
the
trash
can
after
only
a
few
sips.
I
responded
that
I
had
actually
expected
the
coffee
to
be
replaced
for
free,
given
my
apparent
dissatisfaction,
and
that
I
only
came
back
because
I
considered
myself
to
be
a
loyal
customer.
Realistically,
I
could've
ordered
better
coffee
from
the
hospital
cafeteria,
but
I
chose
to
continue
to
give
them
my
business.
We
exchanged
pointless
banter,
which
was
beginning
to
further
irritate
me,
as
the
employee
was
blatantly
rude
and
argumentative.
She
stated
that
since
they
gave
me
what
I
asked
for,
then
I
wouldn't
be
given
a
refund.
Wait,
what!?
That's
the
most
ridiculous
response
I
have
ever
heard.
As
a
business,
you
should
WANT
to
make
it
right.
You
shouldn't
want
a
customer
to
leave
dissatisfied.
That
being
said,
this
is
the
LAST
time
I
will
ever
give
Scooter's
my
money-
back
to
Starbucks
I
go!