Where do I even start with this mess? I came into the club at the end of April with the intentions of cancelling my membership but the manager Rick Hennings talked me out of it because of the expense. Instead, he proposed that I take my fiance off and downgrade to a single membership. I agreed and asked for the paperwork or contract to sign, he then informed me that there was no need for paperwork because he had updated their system and that next billing cycle, I would be charged for a single membership around $40 dollars. Again, I asked him if I needed to sign anything, but he said he had it all taken care of. This billing period comes around and I am billed for 2 people, so I call in and speak to Shane Kading and he assures me that they will credit my account and fix my membership, all I had to do was come sign the contract.. Today, I call in to let him know, I will be over soon to sign the contract, but he does not remember even talking to me and lets me know that Rick Hennings does not have any recollection of our meeting and that my account will not be credited. At this point, I feel completely disrespected because there is no customer service whatsoever coming from these men but trust me it gets worse. I have a meeting with them June 4th and I sign new paperwork and Shane assures me that my account will be credited. Fast Forward to today.. My account is not credited whatsoever, so I call and inform Rick at which he says there is no proof that I should be credited at all on my account?!?! At this point I feel extremely disrespected as a woman because its pretty obvious these men have no respect for others around them. As our conversation goes on, Rick says that its even nice for him to look into this problem seeing that I apparently have no proof… That's when I lose it and I am done. Usually, I am not an angry person but people must be warned about these men and the money they are stealing from people. Today, I decided to post this because I am sick and tired of these men trying to take advantage of me and Genesis health clubs stealing my money. I have two different recordings of these men in which they tell me I will be credited and I intended to get my money back and put a stop to this scam

I have no clue what people mean by it’s dirty... the gym is very clean. The owner is very nice, he tries to help me as much as he can even if he’s not there. I would recommend stopping in. just because you see a bad review doesn’t mean that you shouldn’t try it.

Awful experience. I visited to discuss a membership 8 months ago and have gotten non-stop calls from different numbers asking me to join since. I have talked to at least 3 people and have requested I be taken off their list. It has not happened in 8 months. Do not leave your personal information. At this point, I consider it harrassment and have no respect for this company.

This gym is fine, unless you need to cancel your membership for any reason. I was told that even though I moved and it was no longer convenient for me to get to this location, the cancellation fee was $500. I can't find this anywhere in the contract I signed. So I waited until my contract was up, and went in to cancel. No one mentioned it, but there is a 30 day cancellation notice. I figured it out when I found an additional charge on my credit card. I called to ask about this, and was told that there was nothing that could be done. The woman didn't even apologize for the inconvenience! Not a good value, and you have to pay separately for each group fitness class you go to! What a rip off! Never ever go here, unless you enjoy throwing your money away!

Wrapped up in shiny new Foil tape, it's not a good fix for a Rusty shower curtain hanger rod. The loops can't glide at all was annoying, nice place tho.

Where do they hire these people from? Trainers in the locker rooms taking selfies and flexing their skinny arms. You try to make a change on your account and no one knows how to help you. Worst gym ever! Hire people that have some type of education in the industry. Everyone is just sits there on their phones. No member service. I guess that is what you get at a minimum wage job!

I signed up for a free 1 week trial in 2013. I have received phone calls from Matt and 2 other gentleman every month, sometimes more than once a week. They send texts and leave voicemails constantly. I was very polite the first couple of YEARS however this past year I confronted them about calling me all the time and continuing to call me after I asked them to stop and they hung up on me. I have now reported them to the BBB and will be providing copies of my phone records to show their abusive marketing practices that are illegal. From looking at these revies I am not the only one dealing with this issue either.

This gym is garbage. Would give them negative stars if I could. Worst staff ever!

I was interested in a membership over a year ago, but ended up going with another gym. TO THIS DAY, I still get emails, texts, phone calls about signing up. I've told them many times I am not interested. What will it take for them to stop harassing me?

Very poor and unprofessional management. I really can't believe the level of incompetence that I have experienced from this place of business, truly pathetic. I asked to cancel over the phone last year because I had moved yet Mark continued to charge my card after my six month membership had ended. Basically, he stole money from me. I'm waiting to hear back from Anytime Fitness Corporate on this matter. Make sure to check your credit card charges after you leave this facility!

I’m in town for work and decided to come here as I’m an AF member back home, but when I arrived I found that the gym has been permanently closed. The front sign is gone and all equipment has been removed.

Nonstop calls. I gave them the benefit of the doubt last year because my gym's rates were going up. I was unemployed and low on money at the time, but was starting a new job the following month so I wanted to plan ahead. They called and I set up an appointment. Biggest mistake. I didn't think I could get harassed through text but I have. I was trying to explain that I wasn't going to Shadowlake afterall, had lost my job, and that it was really out of the way for me. Then the guy whines to me in a very unprofessional manner about how he had come in on his day off, specifically to give me a tour. I feel bad because I think it's some kid who's boss was gonna get after him. Turns out it's an older man who wasn't friendly for even a second the entire time I was there. They make you give them your liscense right away to have on file. I tried to explain to them that I wouldnt be able to join until March because I was unemployed at the time and would need to save up again. He shows me their prices and the only way it would be more affordable than my current gym at the time was if I signed a 3 year contract. I told him I wouldn't be able to even consider joining until March so to please not contact me until then. The man throws a hissy fit but agrees and basically shoos me out of the building. I never got the tour either which was the entire reason I drove across town. Then starting the next day the phone calls and voicemails started coming and don't seem to be ending. I've blocked their phone numbers and they still continually fill up my voicemail. I thought they might be a good switch at first but now I wouldn't go to them if they were the last gym on Earth. Stop hounding people when they tell you they can't join at the time and maybe you'd have a shot at getting them to join when they're able...

I absolutely love this gym. The owner is amazing and always willing to help. He disclosed fully ever part of the year contract when I was signing up which is a huge relief as I have been ripped off by gyms before and it's never a fun thing to go through. The classes provided are great, I personally enjoy Jason's boxing classes which are extra cost but totally worth it! This gym has all of the equipment needed and some. The other patrons are also very nice, courteous, and helpful when needed. There is absolutely no intimidation in this gym.

Love this gym! Great atmosphere and the staff are fantastic! This place is very clean and have almost everything you would need. I saw a previous review stating they do not have showers and would like to add that they definitely do now! The personal trainer was happy to show me how to use some of the equipment that was new to me. She is great to work with! They offer free classes such as Zumba throughout the week. Would definitely recommend this gym!

The gym is close and convenient for me, it is always clean and it offers several different classes. The owner is amazing and goes above and beyond for everyone who works there- he staffs it 6 days a week and is always willing to help with a workout or answer questions. There is a great atmosphere, lots of machines and friendly people. Definitely a favorite in my book!

Terrible Gym. Bathrooms are always dirty and out of soap and towels. People are constantly getting things stolen out of the locker room and staff does nothing to try and raise security, and the staff is rude and acts as if you are in their way. Go to the Genesis down the street on 84th St. It’s busier, but worth it.

Don't waste your money. Planet Fitness is cheaper. Equipment is old, which by itself wouldn't really be an issue except the grips on several machines is torn or tearing causing uncomfortable grip and/or the adhesive getting all over your hands. Not only are there not enough plates for the benches and other equipment, but there's no central collection rack for them either so you're left scavenging all over looking for the plates you need. Oh, and there aren't enough grips for the bars either which are always all over the place. So when you're looking to use the bench or squat rack you're not only scavenging for plates but grips to hold the plates in place. As irritating as all this is though, it pales in comparison to the fact the ONLY reason I opted to pay nearly $60 a month here vs $10 a month at Planet Fitness was the use of the steam room, which by the way has been out of order for over a week and I've I formed them several times. Additionally, another member informed me it works for a few weeks at a time then won't be working for several weeks to months at a time. Probably going to switch to Planet Fitness since the steam room is apparently inop and unreliable so they have everything this place has for a fraction of the price. Update as of 10/6/2020: Originally posted review on 9/30/2020. Emailed them as they asked in their comment on 10/1/2020. Have yet to receive a response. Steam room still not working. Going on 3 weeks now if my memory is correct. Update as of 10/13/2020: Still no contact from them after they asked me to email them. Steam room worked a few days last week, but as of today it's broken again. Don't waste your money. Update as of 10/27/2020: Still no contact from them after I sent them an email as they asked. The last time I was in there (Monday the 19th I believe) the steam room was STILL not functioning. Finally got around to cancelling the membership last week. The manager seemed surprised.

As an person who has dealt with Genesis and their many locations for over the past two years, I can tell you that in my opinion this is the absolute worst company to deal with and the worst gym chain in the Midwest. I have had problems at multiple locations (including this one) that have gone all the way up the corporate ladder to the Vice President and I can tell you that even at that level they are not interested in solving customer problems. They appear to be very interested in money and business, but beyond that they are not people-friendly. If you get online and read reviews of Genesis at various locations around Omaha, you will see that many people have the same issues. So, the problematic theme at this company has never been solved and continues negatively affect good people. They also have a problem with personal training. As a Master of Kinesiology and a Master Trainer with the National Academy of Sports Medicine, I can also tell you that they do not train people the way that modern standards recommend. Every location is different and will give different training paths - none of which truly train people the way modern trainers should. Please stay away from this company.

Great gym! Always clean, and not crowded. Highly recommend it.

HORRIBLE !!!!! I told them that I moved unexpectedly and I wanted to cancel my membership they told me I had to pay a 200 cancellation fee. It’s just ridiculous!

Signed up for a month to month and they were refusing to let me end the membership. Attempted to cancel 2 weeks after I signed up, paying 140 dollars between fees and membership for the month, because I did not like the gym. Signed paperwork to cancel and they "lost" it so i had to come back in and sign again but they tried to add another month. They are scammers for sure and tried to add extra charges we did not agree on. I had to report them as fraud and shut down my bank account to get them to stop charging. I did not like this gym because people were using multiple equipment and I could never get on the equipment I wanted because of it. The place is dirty and carpeted which stinks and the equipment is in disrepair. word of advice is STAY AWAY FROM THIS COMPANY! Dishonesty from management and poor upkeep.

I've never been here, but they seem to like spamming random phone numbers they find on Craigslist. Good enough to know this a place to avoid.

HORRIBLE experience. I signed up for a month to month- I asked multiple times if it was month to month and a tall, fat bald manager told me it was month to month multiple times. I call to cancel cus i Moved to Texas and they said its an 18 month contract and will cost 140 to cancel, completely lied to my face and when I explained that, they didnt want to help me cancel since i was lied to. Absolutely abysmal management here, they are either liars or they are ignorant of their own contacts either way you cannot trust what the workers here tell you. Go to a different gym , seriously go to another gym.

The place is dirty, most equipment is worn out or broken. I think corporate needs to put some money into this location as they did at Tara (84th Street). Even if they dont replace the worn out equipment it would be nice if management would at least keep the place clean.

Don’t know if google maps is to blame or or if the owners for not updating the status, but it’s a smidge frustrating to see a business marked as open and take time out of my day in the early morning to get here and see that it’s been closed for a month. Already submitted an update so hopefully this doesn’t happen to anyone else. It is what it is

This gym is a great place to get a good workout in. It is clean, and you can go there and do your thing without feeling intimidated. Everyone is friendly, courteous, and the owner is awesome. I drive 30 miles to use this gym because of the owner.

Nice place for advanced fitness. Bigger than most anytime locations.

It's where I mold myself to be better in many ways!

Nice clean facility.

I cancelled my membership at the end of October; despite this, my account had continued to be charged through January (we’ll see what this month has in store). Despite several calls and emails, the manager, Hennings, is unavailable (despite him being present to receive my cancellation paperwork). I’ve gone as far as to reach out to Genesis proper, and they’ve been unable to reach the manager at this location as well to cease the charges—or get a call returned. Thanks.

My boyfriend’s Adidas sweatshirt went missing from his locker at this gym. We asked the front desk if they saw anyone with it, and they said no. I asked if they could check the cameras, they said there are NONE. No cameras anywhere in the building, no cameras in the parking lot. My boyfriend looked in every locker, as did the manager and no one could find it. My boyfriend decided to cancel his membership due to two incidents of theft at two different locations. After we left, we got a call from the gym and they had apparently found the sweatshirt in a locker. They said “one of our members must have moved it.” Which is odd, considering THREE different people checked all the lockers and didn’t see it, but whatever. The other theft incident happened two weeks ago at the Q street gym. My boyfriend’s car was stolen from the parking lot of the Q street location. That location has cameras inside, but the parking lot cameras have been broken for who knows how long and haven’t been fixed. The lack of security is setting thieves up for success, and they continue to be members here and steal from others, because this gym makes it so easy. A shame. Safety and comfort is clearly not a concern for this company they’re more interested in quantity over quality. Not worth the price you pay for a membership. You’re better off paying $10 at a Planet Fitness instead of 40 bucks at Genesis.

I joined, then decided i was moving to a place where there is no anytime fitness... im being told i have to pay 250 dollars to get out of it, and rather rudely at that. If there's ANY chance you won't be in the area you are now, DON'T JOIN THIS GYM

Would be higher if they could manage to get the facility open as posted. 30 cars in the lot waiting at 5 am. Generally 3-4 minutes late. Two Thursdays in a row not open by the time I left at 5:25. Spin class starts at 5:15 am BTW. Could be a lot cleaner as well. Huge props to the spinner instructors. They rock it.

Great clean gym. Has cameras and panic buttons you can wear. Feels safe and has plenty of good equipment to use. Open 24 hours is a plus.

I have called two times now and nobody including the club manager and membership manager has followed up with me. I canceled my membership back in February yet they're still charging me and don't have a record of me doing so. Unreal and now going to corporate in hopes that even gets me anywhere.

Great find while in town. Mark, who I assume is the owner, helped me get in today when I forgot my fob! Thanks!

The owner is very attentive to his members and always open to suggestions. The gym is always clean!

Excellent gym for fitness seekers at any level. Mark, the owner, is also a great personal trainer.. I've been working with him for 2 + years and he's helped me make great progress... I highly recommend Mark and his gym..

Good machines and equipment. People are very friendly.

Shady membership process. I emailed corporate address that was provided as a response to another negative review but have received no response Buyer beware

I was in town for a week and needed a place to work out. AF had the most reasonable rates in town and the gym was clean and perfect for my workout needs. Yay!

Upside of this gym is the culture and mid aged folks just trying to stay healthy. Downside is lacks cleaning it use to and not best equipment in comparison to base gym. Still enjoy going here mainly due to low key atmosphere.

Drop off

This location is permanently closed. It used to be a great gym, I’m shocked that they’re no longer open.

The groupx classes are the bomb!!!!! Love the instructors! ❤

Love this place. Well managed and friendly staff.

Great space, fun classes and awesome instructors!

Clean and professional.

Very clean facility with great equipment. Amazing group fitness instructors

Clean. Helpful staff.

Great place for workout

Amazing gym. There's a ton of equipment and a lot of space so you don't feel right on top of anyone and you don't have to wait to use a machine. The staff is extremely friendly and knowledgeable, always willing to help you learn a new machine or technique.

Nice place. Needs more free weights but good equipment and clean

Adequate equipment for a good workout

Great gym

Pros: I've never had to wait for equipment. The prices are reasonable for what they offer. They have plenty of parking which is always a plus. Cons: childcare hours, wish they were open friday afternoons 4-8pm like every other day during the week for those who work. I also wish they had Sunday hours for kids club even if they were short like Saturdays. They also sd not have a ton of options for toys inside the kids area, it's clear they spent a ton of money on the gym equipment but not much on this childcare room. They also can not control the temperature. Today it was near 90 degrees in the room, my 8.5 month old was sweaty and clamy when I picked her up, 8 year olds cheeks bright red and she was saying it was so hot in there. Even the childcare employees were complaining of being hot and sweaty . They definitely need to get the temperature under control for safety reasons. I also did not like they do not have a designated infant area. My 8.5 month old is crawling, you'd think they had a section gated off to contain movers but nope she can crawl all over the dirty floor covered in salt from the snow and ice and water from kids wet shoes. I had hoped to see the kids area slowly improve but you can tell it's just not important at this loxation. Definitely not resigning when our membership is up, will pay more for a better facility for my children. For a person without kids, sure this could be a great gym but I can't comfortably recommend it to someone who has them.

Nice gym. Clean and wide

Great place. Mark,the owner is a top notch guy,always helpful and happy. Very comfortable place to workout.

This gym with it's knowledgeable staff of fitness coaches are outstanding!

Staff is very friendly also. Would definitely recommend to anyone!

Best place to workout 💪

Fun clean place to work out.

Ur barhrooms are nasty dirty most ANYTIME has AWESOME showers batheooms ..yoirs wasn't at all

Great gym. Never too crowded weekdays around lunch time.

Great place to work out and the owner is awesome!

Very clean! A lot of useful equipment & the staff was very nice!

Everybody is always friendly here plus they have boxing.

Very friendly people to work out around

Me and my wife were in town for a short amount of time, and the owner completely worked with us on that. Gym litraully has all the correct equipment for anyone serious about lifting from, power lifting, to bodybuilding, to CrossFit, to boxing! Best anytime fitness Iv been to all around.

Nice and cheap

Great, clean and convenient. The only downside is if there is ever any problem, the owner kind of overdoes it, so I just try to plan my visits around less peak times.

Сancellation fee $50. 30 day cancellation notice. Why? To rip some more off you for one more month. Auto-extension of the contract. And appeared, that you can refuse of signing this chapter! But when signing the contract they just tell you "Sign here, here and here". No explanations, no advices. Just ripping your ass off. They are good and polite, while you pay. When you wanna quit, they will yell at you, offend and threaten. Stay away from them. They are simply greedy bastards.

Early morning classes are the best. Good instructors!

Great workout!

Clean facilities, great equipment & room to do multiple types of exercises!

Clean, helpful staff and plenty of equipment for a full gym.

Love coming to this gym. Awesome classes to take and the equipment is great. Owner is always willing to do above and beyond for everyone and anyone!!

Nice quiet gym.

Owner is fantastic and willing to di what he can to help you out. Very kind and charismatic.

No complaints other than the lack of free shower towels and soap in the showers like I've had at other Anytime Fitness locations.

Stopped in to workout here, as a member you can go to any location anyplace in the world. this comes in handy if you travel like I do.

Just joined, first time I took a shower it has very low pressure. Second time, they had no towels. I have only had my membership 2 weeks, I hope it gets better than this.

The gym was clean, the equipments were clean, and there were signs all over the place to remind gym members of the threat of the pandemic. Staff took measures to ensure rules were adhered to. I wish the sauna was operational, but overall, it was a satisfying gym experience. Edit 9/4/20: the steam room for men was operational this morning when I went in. Two thumbs up!

First time here since they bought out The Athletic Club. Liked that very few people here, but it was dirty as others have stated and feels like maybe an afterthought of the Geneis family. Outdated equipment. Curious now to hit 84th street club to see if any better.

Edited, not anything really positive to say. This is not exclusive to Shadow Lake, but all the clubs in Omaha that I have been to are horribly dirty, I've seen a person cleaning at Tara Plaza in one of the group rooms, but they must skip the bathrooms. Shadow Lake has cobwebs and dirt build up in a lot of places. I try to ignore the dirt since I'm able to sanitize the machines myself. A lot of machines have been out of service since March 2020, I thought that when they closed for the pandemic they would have time to clean and repair the broken machines, nope. Now with the distancing needed they have even fewer machines to use. I have two more years on my contract, wishing now that I would have done 1 year. I'd give 5 stars if they cleaned their facilities and their machines worked.

Tito and Courtney are my trainers. They are both wonderful and pushing me to get to my fat burning and healthy life style goals as well as being down to earth and fun to workout with.

I am super excited to start teaching yoga at the Shadow Lake location on Monday/Wednesday at 6:15am starting January 6th. I recently moved to Bellevue, so Shadow Lake is my new “Home Gym”. I continue to be impressed with how clean it always is. Staff is has always been friendly, welcoming, and helpful. I would recommend this location to anyone! Grateful to be a part of this incredible community!

I absolutely love going to the morning classes here. Janene Cobia’s group fight class is amazing. She keeps you moving non stop. It challenges both your mind and body. Stacy’s boot camp class is a perfect mixture of strength and cardio, which is a great way to get both. Denise does a fantastic cycle class on Tuesday’s and Thursday’s mornings. Last but not least Christina does a fantastic core class that I love to attend after Dennis’s class. And on Wednesdays and Friday’s Christina does a group power class which has done wonders with toning and strengthening my body. All of these classes combined have done wonders for my health, my endurance, my body and my confidence!!!

I have had a great time at this location. I have been going for the past six weeks and the owners are always nice and helpful. The facilities are clean, neat and has a good variety of machines and free weights. The picture on google is the old location and the new location, just north, does have two showers, tanning room, and offer yoga, boxing, and other fitness classes.