Place needs real management. Always a cluster inside and the kitchen has a extremely salty attitude. SMILE, it’s FREE! The more $ you pay people the better quality people you will find to run the business successfully. This was the Avocado I received on my sandwich today, some brown is okay but lots of black, got me bent homies.

The same great food made from the freshest ingredients that we love Panera for! The staff was very friendly and helpful. There was yelling in the cafe because some system was down and the text notification did not work.

My order was made right, but the quality of the meat used in the sandwich has gone down hill. What bothered me most was seeing this young woman working so hard that she seemed a little overwhelmed to the point of frustration. It's just food. Everybody needs it, so they're going to wait for it. Management needs to encourage their associates to take a deep breath, and move at a speed for quality rather than quantity. Let's do it right the first time and stay organized. I have never seen someone get fired or written up in fast food because they moved too slowly if they're still making an effort and producing quality products with few complaints. Window times should be ignored. Management who are continuously disappointed should reconsider their expectations—that's their problem to figure out. Just show up on time, have a good attitude and everyone will be just fine! Food. The food at all Panera Bread locations is becoming gross and over processed. I've stopped eating at them in California, and now I don't know that I'll come back here except for the occasional bowl of soup when I want to get out and into the psuedo-cafe environment.

I have never honestly liked panera until my trip tonight. The service was amazing and the atmosphere was so welcoming. Not sure of this employee’s name but she made my experience phenomenal. She helped us carry our food to our table and refilled our drinks without us having to ask. I will definitely be returning to this location.

how you gonna run outta sauce at 4 Pm? there’s a neighborhood market right next to the location lol any manager that cares about sauce and the things sauce means to other people, would run down, grab a little shopping basket, and buy a few $1.45 cans of tomato sauce smh. i needed a savory treat and this is how i’m treated. like DIRT. i WILL be coming back and i WILL keep spending money at this location. believe that.

They are super nice. But my order is never right. My smoothies are always runny and hardly cold. The food is just prepared sloppy. The containers are usually caked in whatever is inside.

Here here! I agree. Panera needs new regional management, not just a manager. These stores use to be the place for coffee, meetings, and just having a good meal in a nice neighborhood hang out. NOT ANYMORE! Today, I placed an online order to pick it up. I hate going inside and seeing all the mess, dirty dishes, etc. What I don't see, won't hurt. Again today I had to go in and pick up my order. I am a private care provider. I was visiting my client that has MS and is in a nursing home. The little things make all the difference for her and so many others with limited mobility. My client hadn't had Panera Cream of Chicken soup with wild rice for a while. So I told her I'd bring it in just for her. She told me not m to forget to have them toast her baguette. I told her I wouldn't forget. I arrived at Panara a little early Was at the front and one person behind the front counter was on her phone. I took a picture of the empty dining area. Then walked up she greeted me. I asked where I pick up an order. She pointed to the back section. No napkins in the holder on the wall at 10:05 am. I stood there for about 1 minute took a picture of the messy pick-up counter and saw about 5 people. One nice guy asked me if she could help me. I told him my name. He said my order wasn't up yet. He said they'd be working on it shortly. I thanked him. I sat and waited. Then got up and went to wait up by the pickup counter. Not busy at this time. Only 1 other lady and 2 kids there waiting for an order. The next thing I hear is a gal saying "I'm not toasting a baguette "! I knew that was MY order. I told her that was my order and if there was any way she could toast for me. I told her it was for a client in a nursing home. She replied, "I have to ask my supervisor if I can toast it." I told her that would be great and thanked her. She came back and said they would. She was nice enough with my asking. I applied that. But in what universe is it necessary to ask a supervisor to toast a baguette? It is a restaurant that makes toasted foods. Come on people! I told her my client can't get around. She has MS and the little things mean a lot to a person. A lesson for today's world and companies still trying to stay in business. It doesn't cost anything to do a little extra. We don't know why people want things or aske of us to do something so if it isn't going to hurt, not illegal and doesn't cost you anything, why not just put a smile on your face and do it. It will be you someday wanting a little extra like a simple toasted bread. I hope when you depend on others, they are happy to help and offer you some jam too with that. Tried to call and have my order as a drive through but no one bothers to answer the phone here. Not busy at this particular time. They don't want to. Utensils were low stock about 5 forks and spoons at this time of day. The lady waiting with her kids had to leave without her order. She said she would be back for it and asked them to leave it in one of the cubbies and left. The gal that didn't want to toast my baguette made the comment when the woman left. "We can't help it if quiche is popular."

Pretty poor experience at this location. They ran out of several food items I had, and my sandwich was pretty much bare. Also missed multiple things in my order and I had to go back. Didn’t seem to be a well run location.

Love their bagels

Panera Bread. The epitome of everything that is wrong with modern suburban culture. This location must be too far from single use suburban neighborhoods to function properly because today, when trying to order a BLT, at 11 AM, they were out of bacon AND tomatoes…. They are consistently “out of” basic ingredients they could pick up across the street at Walmart. I’m convinced there is no store manager because honestly the appropriate response to having no ingredients before lunchtime is to just close the store. Panera tries to create an upbeat and happy atmosphere with fun signs, nice decor, and trendy indie pop music, but the fact that they don’t care about their employees and the employees don’t care about anything is blatantly obvious and ruins any enjoyment you might have in the restaurant. Do not recommend supporting this business.

Do not get the fried chicken sandwich. Worst chicken sandwich I have ever had. Tastes like grade school cafeteria food. Poor quality chicken. Weird spongey bun. No flavor even though I got the spicy one. (The other menu items I have ordered at this location in the past have been good. This location is fine other than seemingly understaffed/slow.)

I ordered delivery and they got my order wrong. My photo shows that I was supposed to get a grilled cheese sandwich with tomato soup. The sandwich shown is what I received, some type of chicken sandwich. I was really looking forward to this meal because I'm quarantining due to covid and needed some comfort and I got this instead. I called the store to address this and they were kind, but told me they were too busy to take my call and that they would call me back later. Which they never did. Normally, I have an okay experience at this location, but this was really a let down for me given my circumstances :(

No one cared about working. Not even the manager who was giving attitude to customers. I received my sandwich and the picture tells it all. I added the cheese but other than that, it was basically bare. The smoothie smelled horrible as well. Waste of money.

The only reason I go to this location is because I live close by. They messed up my order the last two times I've come here, which isn't a big deal, people make mistakes. However, their managers always have an attitude when you try to get something fixed. If it wasn't for their rudeness, I would give them 5 stars.

Waited 97 minuets before I finally called and canceled my order, this is the second time that I have waited more than 1.5 hours for a meal and had to cancel. Do not recommend this location at all. The first time wasn't even during the lunch hours. 0/5. Would not recommend.

This place has really gone downhill. It'd be great if the employees cared anywhere near as much about running a decent restaurant as they do about screwing around on their phones. Pictured below is my $8.00 bowl of soup. It's just not worth it anymore.

Our fam loves Panera, but this one just plain sucks. Too often they’ll run out of baguettes by dinner time, the mac n cheese is super runny, or the salad is lettuce and little more. I’m unsure that it’s staff fault, as they’ve run out of chicken before as well. I crab about this Panera way more than I’m content. Should I stop going here? Of course. It is most convenient and I’m hanging onto threads of hope? You bet. Keep expectations low and you’ll be fine.

Don’t order anything online from here. I have twice and BOTH times they have sent the delivery with missing items. The grilled cheese sandwiches tasted and smelled like chemicals. The first time they refunded us and the second time we called 4 times and they just hung up without saying anything. Go to a different location if you can.

Every time we order from here they either forget something, or they are out of it. Don't worry though, no one will communicate that to you. You'll get a sandwich that's missing an ingredient, but no one will say anything or offer a substitute. If you order French onion soup to go, they will always forget the cheese and croutons (seriously this has happened every time). Theoretically Panera has good food that is relatively quick and unlike many other fast food restaurants, but I'm constantly disappointed with the execution.

Walked in looked at menu, waited atleast a good 10 minutes, finally I said hello two people came to register, weren't very ambitious. I ordered, sat an ate never go back to that location 😔. Very disappointed

Tried to order a bread bowl of soup through the drive thru. Was told they were out of bread bowls, which isn't a big deal, definitely a thing that happens. Asked for a baguette side instead. When I got my food from the window the bottom of the bag was wet and cold, and chips were included instead of bread. When I went inside, it was hard to find an employee, but there were visible bread bowls on the rack behind the counter. Eventually, I was told they were out of baguettes and intentionally swapped out the side without communicating anything. Their food is entirely too expensive to not get what is ordered and paid for.

It was good the fall flavors are in so I was able to get the squash soup however my sandwich the meat was frozen my sandwich so I had to get a new sandwich for my troubles they let me get a free pastry so that was great customer service the location was Saddle Creek his name was Dillon so I was pleased with that. I appreciate great fair customer service. Thanks again PB 😉

The Autumn squash soup was delicious a little too sweet for my tastes. Yet I still couldn't stop eating it. It was so good. And I love the turkey avocado blt. Neither of those two are listed on those options to select what I would recommend. But I would recommend both of those.

Had a business meeting catered today. One sandwich was missing, another custom sandwich was put in wrong box. The vegan did not appreciate the cheese. I tried calling the location, but no answer. Tried again later after lunch rush. Still no answer. Fortunately I had ordered a couple of extra sandwiches.

I was not very happy this morning with the way my service was I worried 30 min for decafe coffee this is ridiculous I used to be an employee here 2 years ago and this was never an issues manger walks past us not asking I what the issue is his name is Dillion by the way what a management , we come here everyday for coffee and it seems like we are not welcomed anymore I feel so sad that I have to say. Gas station coffee station is so much better service than I got today it’s very unbelievable I had to ask about three employees just to get me decaf coffee this is very ridiculous I am never coming back to this Panera they definitely need work because when I used to work here there used to be a coffee person and coffee was always freshly brewed and it was barely 8:30 in the morning and there’s barely coffee it’s just ridiculous how they manage to spinning right now.

Love the atmosphere and the sandwich Paid $6.57 So the morning GM make his own price and double dip....

This is truely the best panera experience i have ever encountered. The customer service has exceeded all my wildest expectations. Especially this young man right here. My grandma happened to stubble while carrying her soup and he helped in the bestest way possible. He was friendly and welcoming throughout the whole night. I will continue to be a regular here! Very very impressed and happy to write this reviews!

This place has so many dirty tables. I had to ask someone to clean a booth for me to sit down. And has even came to clean the other dirty table up. The Manager to clean this place up. That’s how you catch disease! I went to get more onion for my sandwich. The girl made face about giving more onions. If they made the sandwich right. I would not have to for anything. My sandwich was not good at. The cheese was not melted. Young people don’t take pride in doing a great job! I won’t be back at this location. This is the second time being disappointed at this location.

We got here around noon to work on homework. When we were trying to find someone to sit all the tables were dirty a kind man that was waiting for his carryout order offer to give his table. And then we waited an hour for our food they were busy so we I understand but an hour is ridiculous.

When I came in I asked for the Mac and cheese sandwich the lady at the counter was very short with me and said "we don't have that" Then I said can I at least get a chocolate latte? She then said fine and rolled her eyes at me like she didn't even want to do that. I don't recommend this place!

Food was good! Cobb salad was very filling, colorful, and tasty. The baguette, delicious as well. The staff seemed nice but half the tables were filthy and despite it being right before the lunch rush, nobody made a pass through the lobby to clean any of them the entire hour I sat. The pickup window was cluttered as hell and no napkins in the dispenser.

Don’t bother coming here. Took a full hour from parking until leaving with my takeout. I ordered two “pick two” meals. Lots of stuff was out of stock and the sandwich I did get was extremely bland and underwhelming; I ended up throwing it away. It was also weirdly warm and humid inside making it very suffocating to stand inside to wait. The staff I interacted with were nice though. Overall, very underwhelming and took so long for paying almost $30.

30 minute wait for my To-go order, amd I had to go on a scavenger hunt to get all my items. For some reason, you have to go ask the bakery to fill your order, they won't just prepare it with the rest of your items-- including your drinks. Green tea is watered down compared to other locations. If you get French onion soup, be sure to check to see if you get the toppings before leaving. In the 4 years I've been coming here, I don't think I've ONCE gotten the croutons and cheese without asking for them. You'd think I'd just stop going, but hey-- I love me some panera. Each time I come seems worse than the last, though. They advertise above the Rapid pick up area that you will receive a free bakery item if they get your order wrong, so maybe just capitalize on that aspect of their service, since heaven knows the orders are seldom right. Got my free pumpkin muffin today. 🤪

Visiting from out of town. Probably the weakest Panera food ever. Cinnamon roll had raw dough. Frontega chicken was missing ingredients and didn’t taste the same as the dozens of other times I’ve had it. The agave lemonade was extremely watered down. Smoothies and iced drinks were not available. Drive through worker laughed at us.

Great food but they need to do better at actually paying attention to what online orders say. Always end up missing something. 🙄

A long time in drive through for a soup and baguette. Lady at window was very kind. I pick food up for clients and need to ask for things or confirm utensils, napkins or ask for a carrier. She was sweet as pie. Had no issues with my asking. That price is for a cup of soup, not a bowel. Kinda pricy.

Yogurt fruit to go was awful. Super small for the price it's insane. Such a waste of money

The customer service and professionalism at this establishment is lack luster. There was no one working the driverthru, we simply needed to pick up an online order and had to call the store 3 times in order to get acknowledged. Then when “the manager” finally came to the window he was rude and did not even allow me to explain the situation and admitted that no one was wearing a headset.

I went through the drive through to order a drink, and the line was long. An employee came all the way outside to bring me my drink so that i did not have to wait in line. Great customer service, made my day

PB is consistently reliable from coast to coast! Great food, great people, great service.

At first the food was good but then i realized they gave us 1 too many sandwiches.. and they forgot my croissant. We ordered 3 but got 4 and we got 5 side breads? We only ordered 3 soups, And then when i ate my sandwich the avocados were already bad, my dad found a hair in his sandwich he described it as very thin short blond hair.

Always out of EVERYTHING for months everytime we go they are out of everything we want. It takes forever and they are sloppy. Our sandwiches were supposed to have chicken on them and they didn’t. And the sandwiches taste bland. I could have burnt some bread and put meat on it in my kitchen. I spent 50$ for 2 and a half sandwiches. No drinks or anything else just the sandwiches. Super disappointed. I think this has ruined Panera for me in general. That’s crazy

Orders have been wrong every. single. time. Today, my delivery never even showed up. I LOVE Panera's food and coffee (it's my fav) but I am no longer a customer due to the consistent errors and overall lack of customer service provided by this one location! Thanks for the refund over an hour after it's stated my food was delivered which never came (and after I had to call to inquire) but no thank you. Where has customer service gone!? It's sad!!

Good food

Chicken Salad Sandwich was unflavorful. Ordered curbside. Asked for sandwich to be panini pressed & did not get it like that. The pumpkin cookie was just a sugar cookie with orange frosting. No pumpkin taste at all.

chose pickup for the first time and half of my order was missing... i tried calling and was put on hold for 5 minutes before being hung up on.

Panera NEVER is able to get an order 100% correct. Do not waste your money and order from a more organized restaurant.

Very easy to use app here. Very good tea.

Debbie D. was my cashier/server. She was kind, courteous, knowledgeable, and amazingly awesome!

I wouldn’t order delivery here ever. Every single delivery I have ever ordered is wrong or missing items. They won’t refund you. Items are constantly out of stock and when it gets delivered they don’t bother to contact you to let you know, they just send what they have. I once ordered a turkey sandwich. I got bread and turkey cause they were out of other ingredients. Turkey wasn’t even on the bread. Or I’ve ordered bagels or extra rolls that are never in. Each time I called *oh we ran out* . But they never bother to call to let me know.It’s not even worth the gas to go down there. The delivery driver has amazing customer service. But if I’m paying 15 dollars for a salad or a meal it should be what I ordered. I don’t want free product especially when I go to use the free product they’re out anyways. I just want my order done right or at least a phone call when they are out of something . If you’re out of a bagel I ordered offer me something else or refund me my money. Don’t just deliver it and hope I don’t noticed.I won’t be ordering here again. I work in a facility where we have a lot of people who will ordered but it’s not just me who has issues. Seems a common theme with this Panera.

Besides it's taking a second for the automated menu to be transferred over to a person it was just fine.

Beware of the drive through wall!

Soup in a sourdough bread bowl, a must have.

Good food, nice staff, slow service at the drive thru.

Its good panera is always good

When u sick and need good soup and bread

Not a clean restaurant. Floor is dirty, tables were not wiped so I had to sit at one that was marked as “unavailable” due to social distancing, those were the only clean ones. They were out of bread bowls.... it’s a bakery, how does that happen? No napkin with meal and none available for public use. Soup was lukewarm. Food tasted fine.

I really really like the food ! Now since Covid, they have curbside pickup which is really fast. Their online experience is also good

Cafe food... super yummy. one of the best spots in the area. the service here is great. this place has a nice design. i see why this place has a lot of positive reviews.

Was very disappointed in my visit here. I took pictures of my bacon Turkey bravo sandwich directly out of the bag and you be the judge...

cafe food and the setting at this spot is excellent. Honestly my favorite evening place. I had a brother come into town and asked me to take him back here. Prices are decent. Feeling here is like a restaurant in Fort Worth I liked.

The food was pretty dog gone amazing. I had the chipotle chicken pizza or maybe it was flat bread I guess. And my daughter had the barbecued chicken sandwich which was excellent. I will say it's a little bit expensive though.

Still the best cinnamon buns!

Clean everyonehappy and s miling ....except the ladywho took r order she was miserable.

Not sure why this is listed as "CLOSED" as it was opened and we dined-in... Very friendly workers with the full offerings of everything that a Panera can give. The meals were quickly made and super fresh, from their chicken salad, and steak and cheese sandwich, to their scones and cookies - it was all good. A solid Panera to visit.

Amazing food! Especially the chicken caesar salad and the oatmeal.

Waited in line for thirty-five minutes and then got the wring order When we got the correct order I was then given a lecture on ordering.i had asked for a Macaroni and Chrese not the kids size but the other size. Maybe I'm old fashioned but I expect the cashier to say there is two sizes besides the Kid's menu. The small and the kids order is the same size. So when I checked my order and had the small I was upset. I was told that they had a small and large and next time I need to say that. This was after forty minutes in the drive up with only two cars ahead of me. In a time when businesses depend on their take out I would expect them to be polite

Took 15 minutes past their ready time for curb pick up. Food was luke warm. Recommend not using rapid pick up. I dont think any one them care about it, so they don't check the tickets or look for the cars.

Came in to grab a quick lunch.. Lauren the cashier was very rude however the kitchen staff was very nice.

Their menu is not accurate and literally had 2 bagels available and no tubs of cream cheese. Drive thru worker was rude about it too!

Confounding. We got 2 extra bags of chips AND an extra coffee... but one of us ordered soup and we didnt get a spoon and we only got 1 napkin for an order that was clearly for 3 people. Food was great but a little frustrating when you do curbside pickup to avoid going in then have to go in anyways.

WHATEVER YOU DO CHECK YIUR FOOD BEFORE YOU LEAVE THE DRIVE-THRU. the customer service is good but for the love of the children check your food. I knew what I had ordered and on was very hungry with very little time. I ordered a whole adult grillchees and a lemonade. What I got was far from that and my lemonade was very watered down. IJS check your food.

Third time they’ve been out of baguettes. Drive thru is closed also.

First time at this location, 24 minute wait for my drink... everything seemed disorganized. Staff was polite though.

Good bagels,and they are quick getting your order filled

Horrible service. Waited 20 min for 2 toasted bagels and then found out they were out of one of them. Talked to a manager and he could not have cared less that service was horrible. Watched about 6 people wander around the back of the store and not do anything. Many people waiting in line and for food. Nobody there cared at all. Won’t be going back to saddle creek location again

Made a pick up order on the app. 40 minutes after the stated time the order still was not ready and was told that it wasn't on their screen.

waited 40 min and never got our food, on a saturday.

I love Panera Bread, but honestly, this location is not clean! The food is always great!

Went through the drive thru and it was fast and friendly!