People here are super nice!!! The staff is great, and so are the other people working out here. No one ever bothers you, and everyone is courteous for the most part. You'll occasionally have someone tie up a piece of equipment because they confused it with a chair!!! Lol. However, super clean, great choices for the Black Card Spa and on the equipment.

Hours on the weekend are horrible. Closing at 7 is ridiculous. Also, the facilities are subpar. Showers are constantly out of order, not to mention the workout equipment.

I went to your old location today. I was sad to find out you were closed. I went in the planet fitness app and clicked the address link. It took me to the closed location. The address was correct but the link was to the wrong place (which I didn't notice so I figured you were in fact closed). I just decided to call even though it seemed clear you closed. You may want to update the link? The new facility is great. And staff was so nice.

It's a pretty good gym But I was in this morning and they told me I couldn't use the total body machine because it was lightning outside?,when all the other plug in machines were still running,(treadmills,stairclimber etc..)so maybe it's a safety thing idk,I just thought it was weird.

I am absolutely dumbfounded at your closing times on Saturday and Sunday. I can understand no 24 hours, but seriously what kind of gym closes at 7!!!

New location needs work different items missing for exercise machines. soap dispensers still not all installed in restroom areas. Still need baseboards near and in men's locker room from what I was told and closet like area in there was standing open and caulk gun laying on the floor by urinals so a customer moved it to the closet that wasn't supposed to be standing open and closed it. Still NO pods all you hear is the employee say they said there on back order and the total body booth thing where dirty and lack of info from employee's so you weren't sure what to do exactly.

I've been going to the one in Mansfield everything else is good but they have a couple very lazy workers. Some of them don't clean the tanning beds. Suggest clean the bed before tanning. I've wound up 3 times going to my doctor because of the break out on my skin.

Love working out here!! Only downside is they’re not open 24/7 on the weekends, which doesn’t make too much sense to me considering that’s when most people are able to get out. But I just try to work around it! I always feel comfortable working out here, everyone’s doing their own thing! 😊

It's a good place for cardio and light work outs with abdominal machines, leg machines, and free wieghts. The bars are at an angle and are terrible. There are massage machines and tanning for $20 members and a friend comes free. Free wifi, showers, and water. Solid gym for beginners and intermidiate work outs, but not for muscle building it arms.

I don't like the fact you have to go in to cancel your membership . Also don't like the fact everytime I go to tan I always Waite 2-3 hours, I've tried calling ahead and everytime it's always a 2 hour Waite and I have to go in to do it . The sad part is I work right next door so I try all the time and still can't get in to tan.

Twice in the last two months, I've gotten there when they were supposed to open, and no one was there to open the gym. Waited 30 minutes the first time before giving up and 20 the second time. Who knows how long it actually took for them to open. I've never had any complaints about the gym before, but it's ridiculous to wake up early to go work out and not have the them be open when they are supposed to be, because no one decided to show up.

Clean and big! I love the tvs. Planet Fitness really encourages workouts.

I have not used my membership in months because I had a bad experience here. I started to go back today was my 2nd day back and I tried to tan I went into the bed after waiting almost 10 minutes after my appointment time just to wait almost 10 more minutes and the bed still did not turn on. I called the front desk and the lady said she would turn the bed on, still nothing after almost 10 more minutes I go out and ask her why it still was not working? She comes back out from the room and says it’s working now I finally go back in, it works for not even 2 minutes and it shuts back off. All of this could have been prevented had she of switched me beds from the beginning. Almost all the beds were available. Us moms are already lucky enough to find time to make 10 minutes for ourselves. I was here almost an hour today after already driving 20 minutes just to be here. Highly upset. Definitely cancelling my membership. Money just wasted. To many bad experiences.

Great place to just blow off steam or get a deep workout. I went a few times and I always find something new to do.

One of the cleanest gyms I’ve ever been to. I will say that they take pride in keeping the gym very clean. However, This is not a judgement free zone. If you are an everyday gym goer then you do get judged. They have no problem embarrassing you if you are to make any noises. It’s one of the most annoying parts of the gym. Even if it’s not me making a noise its extremely embarrassing for the person that did. Also the management frowns upon providing help to someone that doesn’t know what they are doing. Regardless of the fact that you are not getting paid and just is someone that has knowledge. They want their trainer to be used, who is not there 24/7. This can be quite annoying considering that the trainer does not know everything. No one really does. This IS THE MOST STRICT Planet Fitness I’ve been to. They follow the rules to the T. Which can be great but also can be a flaw. For example if you have sports crocs and forgot your shoes, they will make a note about it and most likely not let you workout. Most other locations will make exceptions. This location has GREAT manners. They will always recognize you and greet you arriving and leaving which is a very good quality to have at the gym. And for the most part the staff is very nice. All in all this location is a 3 out of 5.

Excellent place for me with neuropathy, I'm 65. It would of been 5 stars but spectrum in our area isn't giving us proper service. TV's are froze or not working. The staff said it was a spectrum issue

Convenient location. Equipment is always ready to use. Really clean as well. Employees are super helpful!

A good gym with plenty of equipment to use. My only issue is that I can never workout on weekends because fri-sun they close early

Please add more ventilation system and add some kind of clean air freshener around the gym. As soon as I walk in horrible odor hits me every time! Gross!

Typical planet fitness. Heavier Dumbbells than other pf I've been too. Lacking benches like always though

GPS still sends you to the wrong place, even on the PF app. For those like me who get lost- 2166 W 4th St, Ontario, OH. It's just around the block, near the trampoline park. Unfortunately, the old building still has the purple bricks, so I was frustrated until I read the reviews. Hope this helps someone. Ok have fun friends.

Clean no judgment place. Nice people. But would like them to be open 24/7. Other then that it would be 5 stars

I wish they would bring back Steven as the personal trainer....he was the best one I have seen there yet... he pushed and motivated on top of making classes fun....just not the same without him😪

I’ve been coming here for over a year. The staff is always amazing and the club is consistently immaculate. Thank you for always being such a pleasant and welcoming place to work out at!

I had been meaning to cancel my membership but I still thought I had time before being charged my annual membership fee. I thought I would receive an email notice before I would be charged. Nope. The day after I realized I was charged, I called to cancel and ask for a refund. I was told I could only cancel by coming in or mailing a letter (not true) and I wouldn't receive my fee back. I did manage to cancel my membership but was refused a refund despite being only a day late. Lesson learned: read the fine print and don't trust Planet Fitness to be good to its customers.

morgan was extremely knowledgeable, kind, polite and professional. she personally walked me through all the tanning and massage options. the whole place is immaculate. they even have blow dryers in the restrooms!

Started off as a decent fitness facility, with the selling point being cheap and conveniently open 24hr. Still cheap, but they have shortened their hours on Friday. Saturday, and Sunday. (Might want to fix this on google). Also communication is subpar. Memorial Day it was stated they closed at one (posted on the door). I, as well as multiple other cars assumed they would open back up Tuesday, (12 AM)….we soon figured out, and probably more throughout the night that was not the case. Literally could have just put closed at 1 PM on Monday, open at xxx on Tuesday, and taped it to the door. Or update google (what 90% of people check)

Didn't figure I would like it as much as I do. Pleased overall!! Got the black card and am paying 25 a month but with all the amenities is a good purchase!! Work out relax in a hydro bed then tan on the way out. You will feel so much better with yourself.!!