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Frequently mentioned in reviews: room (31) Jody (11) told (10) roaches (8) hotel (8) service (8) price (7) josh (7) stay (6) location (6)
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  • 1/5 Jasmine J. 2 years ago on Google
    Just got off the phone with Jody Butler. Been considering this place for an extended stay while awaiting to start my travel nursing assignment. I’m moving out of my current place on July 20 which is in 4 days and needed somewhere to live until then. This location wants $1335 for 28 days to stay on Lee Road OR $375 a week. The site list $1064/ month so apparently taxes and extra fees are $300. I currently pay $1423 for a 2/1 luxury apartment in Maitland. Stainless steel appliances, faux wood floors, granite counter tops, tile black splash, etc (nice area). Electric is under $50 and WiFi is $70, all other utilities are included. I called for two things. I wanted to see if I could walk through my exact room before signing anything and to confirm price / see if there was room for negotiating the monthly price. 1. Based on their mixed reviews and based on the quality of living im accustomed to , I wanted to ensure that the space was clean , free of rodents / roaches / bed bugs and smelled nice. If I’m doing a monthly stay, I’d want to inspect my space as if I would by renting an apartment, purchasing a home or buying a car, it’s no different. He told me, it’s law/procedure for me to review the space, near the time I’m moving in. I don’t really know what he meant by that because we immediately went into talking about the price. Which He tried to tell me I’m saving money but not in my case because for a $100 more , I’d have my own space with a guarantee of no roaches, no bed bugs , cleanliness and fair management company so not a good sales point. Also, I asked if he could do better on the price. I’ve been a business owner for 4 years and have stayed in a plethora of hotels (usually Marriott properties). If you speak with the sales department at hotels, for the most part, they’re always willing to give some wiggle room because at the end of the day, they want occupied rooms. If they’re not occupied, they’re not bringing income. Jody told me $1335 was firm. For the location, small space , living in a 1 star hotel and small space. It’s not worth $1355. It’s also not worth the high weekly rates which is advertised as $287 online. Best of luck to anyone struggling who feels this is their last resort. I will happily find something nicer and more affordable.
    4 people found this review helpful 👍

  • 1/5 Niki 1 year ago on Google
    Checked in last Friday with josh (excellent customer service and very kind young man) When I checked in I told josh I had a service dog and asked did he need the documents. He said no. I told him I will be there until February and filled out a credit card authorization form since I work two jobs during their business hours. The days later 8pm at night Jody butler comes inside my room yells this ain’t no service dog and you have until Friday to leave! I told him it was a service dog and wanted to show him documents and he kept saying no it’s not and walked away. I went down the next day and showed him my handicap tag for my car, a 27 page evaluation on why I need the service dog, the service dog training that I paid for the dog, a letter from my doctor with her information that he could have called to see it was real but he still kicked me out. I told him what he is doing is against federal law and that he can be in big trouble for discriminating against me. He said josh should have never let me in and that I didn’t give no paperwork on the dog but I did try. He said josh is a big screw up and he was going to use me to make an example of what josh should not do! So Jody butler not only belittle me, kicked me out for a disability I can’t control but also caused the company to be reported to the state, ADA and grounds for large fines and a major law suit. He was very unprofessional and I work as a property manager at a apartment complex and a hotel, 80 hours a week and I would never treat my guest/tenants in this gross manner! He should be ashamed of himself! Let’s also add he went into my room for two days, when I asked him about it, he said he had no clue what I was talking about. (He should have smiled for the camera I had in that room showing him coming in unauthorized!) also he never told josh he kicked me out so josh tried to run my card but luckily for me I canceled it the night before. Jody butler needs to learn the federal laws! And be fired! Can’t wait for my attorney to deliver your document!
    2 people found this review helpful 👍

  • 2/5 Danielle W. 2 years ago on Google
    I live there for 2yrs, Only thing I didn't like is the roaches they where everywhere . I mean everywhere. I had to work from home( room). And the WiFi was not always good connection. And the water would be turn off within a month time maybe like 2x from like 9-2pm. Overall the staff is Great! The maintenance is awesome. They will fix whatever the problem is. Jody the manager is awesome the best. They are redoing the room out there and it's going to very nice for the future. I had an old outdated room. Maybe that was the reason for so many roaches. Thank You! The staff get the 5stars
    1 person found this review helpful 👍

  • 1/5 Steven F. 1 year ago on Google
    This place is terribly run. I stopped in and tried to reserve a room for the following week and spoke with Jody. I told him I needed a room on Monday night through the following Monday as I was flying out early that morning. He stated he could not reserve a room for me and that all reservations are only reserved through their 800 number. I went out to my car and reserved a “brand new renovated room” which is all they had. They took my credit card info for the reservation. After work on Monday evening at 8pm I went to get my room reservation and the office was locked up. I called the night number on the door and talked to Randy telling him I had a reservation. Randy said the hotel closes at 7pm and he couldn’t help me. I was furious when I found out my credit card was charged for that night that I had to spend sleeping in my car! What is the point of making a reservation? I called Jody in the morning and they don’t open until 11am! Jody said I was a no show. I told him I had a reservation and was at the hotel that night at 8pm and had to sleep in my car in the parking lot. He said there was nothing he could do. I said I would come in on my lunch hour and get my room. I got there and again the office was locked and no one there. I called the number on the door and Jody answered and said he had an errand to run and would be back later. After 20 minutes of my lunch time he finally showed up and gave me my room. The new remodeled room is full of bugs, shoddy construction. Hot and cold water lines are plumbed backwards, the tub drains slow and the internet they bill you for is horrible. I had to call their internet tech support to get my laptop to work. Wi-Fi only worked 4 of the days I stayed there. Lots of loud cars outside and people smoking. Would never recommend this dump to anyone. It was a total ripoff!
    1 person found this review helpful 👍

  • 1/5 Felicia B. 10 months ago on Google
    I am staying in the hotel now. James decided to put us in an roach infestation room. I told him about it and have the nerves to say I brought them. Rooms are not cleaned cause housekeeping come once a week. They also don't want to give your money back. They try to make you stay in that room. If you try to make a point about the room being infested he is going to try to call the police on you.
    1 person found this review helpful 👍

  • 4/5 Michelle 1 year ago on Google
    Great place, location location location... Minutes away from my clientele, 4 star only because the lack of hourly rentals which has had economic impact on my industry but that's what makes a company rise to the occasion... As founder and CEO of "a touch above the rest, and chairman of reach around happy endings.... As seen on shark tank we know how to do business in a seller's market like the current one and our legal team is in negotions with intown for hourly rentals as we speak.

  • 1/5 Mario H. 1 year ago on Google
    I went to go check in. The room they offer me was horrible. I definitely would find a different hotel. This place is not in good lookin shape. I don’t recommend this location

  • 4/5 Joseph C. 2 years ago on Google
    There when we needed it. Also having a first floor room with my wife being disabled. Jody and staff were always so helpful.

  • 1/5 penny r. 1 year ago on Google
    My son stayed here for a couple of weeks and almost got shot walking across the parking lot to go get food. They are remodeling some of the rooms, apparently my son's room was not done yet.

  • 4/5 Matthew A. 2 years ago on Google
    The management!!!!!!!! The stuff!!!! The tv was awesome,the internet when it was working was good. The property was clean. The room was nice, could have used a oven.only complain in it went from a awesome price to bend the guest over with no lube. Sorry to say this fla is known for roaches and a good portion the the little buggers live there! Management need everything possible,it was the bug service that sucked! 2 1/2 years living there was made awesome by management and stuff. But it's damn sure not worth the price anymore! Ty and have a nice day.

  • 5/5 Jack De W. 9 months ago on Google
    Overall a good experience. The room is quite comfy and well appointed. My only complaint would be the pricing. 464$ a week after taxes is a lot to pay for a single room that leaves little room to save money. The staff were helpful and polite. I would stay again if I needed to.

  • 3/5 Ronny P. 10 months ago on Google
    I have been staying here for almost a month, it's pretty quiet. No one bothers you really. They did come to to a big extermination today so things should get better as far as the roaches. Ive seen a few but not that many in my room, plenty to eat in the area 5 minutes from Walmart, the rooms are pretty cool air flows well, nice bathroom, beds are comfy and look new, if I had to complain it's the price for me, if it was like $299 I would give it 5 stars

  • 5/5 Dawn P. 11 months ago on Google
    Quick check in. Staff is professional and friendly. Room is updated and very modern. They offer very competitive rates for the area, and property is maintained nicely. I would recommend their accomodations to anyone who is looking for quality service, affordable rates and convenience.

  • 1/5 diamond h. 10 months ago on Google
    I am staying at this hotel. They put me in an room that is infected with roaches. And want us to stay in this infected hotel room. Your room is not clean because housekeeping only come once a day. I have asthma and the want me to keep inhaling the roaches poop.


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