Wonderful experience. Was greeted promptly. Jay listened to what I was looking for and my price range. Within a short time I was out test driving the car that I was interested in. He explained a lot of the special features of the car while we were driving and answered the questions that I had. Love the car - 2019 Nissan Kicks. Appreciated the follow-up phone call this week to ask if I had any questions about the car. Would recommend to friends an neighbors.

Shane and Jay both were very excellent in helping me get a new car today. I totalled my car last Sunday in a snow storm..and they showed me the new pathfinder got me a great price. I would be glad to buy more cars in the future. Both were super knowledgeable. Recommend them both to anyone who is looking to buy a new car! 👌

Had an amazing experience while testing out new trucks. Jay was extremely knowledgeable about all the vehicles and made it an awesome experience. Even though he knew we weren’t ready to purchase today or anytime soon, he took his time and explained everything in detail, answered all of our questions, and left us feeling confident that when we are ready to purchase, we will be happy and satisfied! Highly recommend!!!!

Jay was extremely helpful in our car shopping experience! Very knowledgeable on multiple types and brands of vehicles, and very honest on both pros AND cons. Not pushy at all, not worried about making the sale as much as he is worried about you walking away happy. As far as salesmen go, he’s top notch and I would definitely recommend him to anyone I know looking to purchase a new vehicle!

It was a pleasant experience buying our car here. Jay was helpful, honest, and upfront with us through out the process. This was the first time buying a car at a dealership that I feel like I didn't away feeling I got taken advantage of. The gentleman that did the financing was friendly, easy to talk to, and listened to what we were looking for. The only bad thing I could say is that they weren't willing to provide a second key to the vehicle, which wasn't a Nissan.

0 STARS. They have OK cars..... but man is the service beyond terrible. Purchased A BRAND NEW CAR FOR 37K. DOOR WAS HIT SO HARD IT CHIPPED THE PAINT TO BARE ****ING METAL. SERVICE MANAGER USED TOUCH UP PAINT ON A BRAND NEW CAR.(HE'S A PROFESSIONAL, BUT IN WHAT I DON'T KNOW).

Just wanna give a huge shout out to Jay and Randy. They were extremely helpful in getting me in a car that suits me and working hard on the financing side. It was one of the quickest most seemless experiences I’ve ever had buying a car and I would highly recommend. Definitely gained a life long customer.

Jay Alvarez is the best salesman I have ever worked with to purchase a car. Scott and Drew did a great job getting me through financing fast. Service department with Brandon is also awesome with oil changes and routine maintenance. Thanks everyone!!

I was shopping around for a car that would suit us well. When we first came in, we had a great first impression with the gentlemen named Jay Alvarez. Polite and knowledgeable, he guided us to a car that would be not only in our price range, but also one that we would love to drive. Jay was with us every step of the way and was patient with all of our questions. Not only did he help us find a perfect car for us, he went the extra mile and helped us move things around for financing. We appreciate Jay for helping us out and hope to do business with him again!

Nice people however, very typical snaky car dealer operation. I came in to buy a car advertised at just under $14,000 and ended up paying just under $25,000 for the same car. I don't know how they get away with this. After Corona virus is tackled we should push for congress to stop this deceptive practice.

I went there looking for a newer Nissan. They had one that was perfect! They were all very kind and professional. They took care of me and got me a really good bumper to bumper coverage deal! I went from having to dole out 1,000 in repairs a month on my old car, to my dream car that i wont have to worry about for a few years! I definitely recommend them to anyone looking for good service and decent prices

Worst experience of my life with car dealer and service department. All they care about is their bottom line. They want to sell you a car and get you out the door. They refuse to to provide adequate assistance with warranty issues. I have owned 9 Nissans in my life and will never own another one. Any customer on the fence about buying a Nissan DON'T!!! If you are buying a Nissan dont buy it at M'Lady Nissan.

Everytime I go they make me throw more and more money into my car and when I tell my mechanic friends they tell me it's completely unnecessary. They ripped me off selling me a car claiming it has never been in accidents when it has. They have yet to give me a 2nd set of keys of which I was promised a year ago. Every experience I have with them is a bad one. Will not be going back.

M’Lady Nissan has always made car buying an easy and pleasant process, and this visit was no different. Our salesman Shane was knowledgeable, engaging, and responsive to our needs. He provided info when asked and went above and beyond to help us secure our new vehicle. From sales to trade in value to financing we had a great experience buying our new Pathfinder and could not be happier.

I was told that I had to do some major repairs in my car but when I checked with another mechanic I found out I was told lies by you guys and the car didn’t have those issues, now I can’t trust MLADY for repairs.

Overall, it was amazing! I came in and got what I wanted thanks to Jay. Everyone there was so helpful especially Jay. Jay was patient with my family and I and never rushed us or anything. Definitely deserves a promotion!

Yet another car dealer practicing in illegal marketing. I am on the do not call registry, yet they continue to call. Don't buy a car from these shady characters with awful dealership name.

Wonderful experience at M’lady Nissan. From the moment we got there we were nicely welcomed and taken care of by Patrick and Shane to finalization of our purchase at finance dept with Abe. My husband and I are very happy with their customer service, professionalism, knowledge, and politeness. They went above and beyond even if it meant staying after hrs for us. Few hrs prior to coming here we were at a different Nissan dealer where the sales representative was rude, unprofessional, and changed our terms as we went along. Very disappointing especially since we waited weeks for a pre-ordered car. Long story short, we left the dealer disappointed and upset. Our mood and car experience changed by 180 degrees the moment we got to M’Lady Nissan. Deep inside I knew car purchase should be a pleasant experience (since not every day you spend so much money) verses stressful. I am very grateful to you Patrick and Shane for your assistance and I will surely continue to recommend your dealership.

It was truly a pleasure meeting and working with Anthony and Tommy. Their attitude toward customer was 100% professional. They both went out of their way to make us feel as comfortable in our decision to purchase with M lady Nissan. Personally, I think both of them for a job well done. We’re very happy with our Nissan rogue sport and look forward to working with them again soon. Thanks again and enjoy the Holidays. Thanks

had a good deal for nissan sentra used car for 23000 on road

If anyone looks at Google reviews prior going to any dealership please READ this. The only reason why it deserves 1 star is because of our salesperson Tommy. He was very personable, kind, and took his time with us even near closing hour. Otherwise this place is just as crooked as Nissan Of St Charles (Pre Hawk Days) Here are the main issues I encounters. 1 AUTOBUTLER: a paint service that is REQUIRED on all new cars. I never heard of a 3rd party company warranty that is a REQUIREMENT if you want to purchase new. No refunds and no loaners as promised. 2. When scheduling “AUTO-BUTLER” be prepared to go in and wait for hours or simply go home because they do not have a loaners available. After a 90 min drive they told me there was no loaners. I called when I left and complained and they magically found a loaner for me. Didn’t call me to informed me we need to reschedule as they didn’t have a loaner cars available. When I purchased the car that’s one SALES tactic they use to reassure your purchase. Two managers came over and stated we got the MOST loaner vehicles in Chicagoland, knew I was hustled. It’s so frustrating that when I called after I left they found a loaner once I complained. The salads manager called me a liar about my trade in when I called him out on his actions. No apologies 3. Contracts:. They put the contract in my family members name and listed me as the co-signer. Missed calls and texts regarding my vehicle because they didn’t even have correct information. I told them DO NOT complete the sale if I am not the primary owner and surely just to get the sale, they finesse the contact and I’m marked as the co-owner. Followed up with management and they stated “You two are both on the hook so if you fail to pay you both would be affected” 4. Tints that we’re installed had bubbles and didn’t look professionally done. However service did say they would re-tint for no charge. 5. DO NOT go by the quote given online. It included all the upgrades by Nissan, leather seats or sunroof. They don’t include their “required” paint warranty in price. My friend inquired about another vehicle and stated via email any additional warranties can be purchased but not required. I hope an area or district manager looks at this review and maybe rethink about the customer experience for a moment vs in store tactics to get people to buy. If an Area/District Manger wants to reach out to discuss the following along with my refund I’d be happy to connect.

As always, the service was excellent. I brought my car in for service the night before the appointment. Shortly after I dropped my car off, I received a call from the service department informing me that the oil change and tire service had been completed. The service department team serviced my car the night before the appointment. I am confident in M'Lady, knowing that my car will be well cared for by a service department team that is courteous and dedicated to the customers they serve. Talk about fast, professional, and efficient service!

Was in and out in no time, customer service was excellent!!! Love this dealership

I am never actually surprised by the great service I've always gotten at M'Lady...I would be shocked if the service fell below their own high standards. Brandon is such an easy guy to work with - takes everything in stride. When I called in for the appointment, it would have been helpful, however, to know that I was getting into a little more than an oil change - so the cost and amount of time was unexpected. The service team did grab me a loaner car and actually had the work done prior to the estimated time. I also have to say that the service waiting area surpasses any that I've ever been in (which I should have mentioned long ago).

From intro to salesman to financing I ddelt with five star service. Everyone bent over backwards to make sure I had the car I wanted to purchasing in a timely fashion and on my schedule.

Purchasing a vehicle at M’Lady Nissan was a very gratifying and enjoyable experience. Every associate we dealt with, from start to finish, provided us with the highest level of care and professionalism. It was also humbling to learn about our sales team on a personal level while we moved through the “paper process”; it truly felt like family. This was our third vehicle purchased at M’Lady Nissan and we can confidently say it won’t be our last.

First time buyer and customer at M’Lady Nissan. Just had my ‘21 Titan serviced for an oil change and couple little concerns. Warranty service was done along with a software update to the trans. Overall, I was extremely happy with their service and look forward to when I need to schedule again. Brandon is awesome and was very helpful answering all my questions and communicating repair updates. They’ve got a great team of knowledgeable and helpful professionals at M’Lady Nissan! THANK YOU!

Great dealership! Rene was our sales person. He was not pushy and took the time to show us other options pointing out the pros and cons based on what we said we were looking for. We purchased a beautiful 22 Pathfinder and Bryan in finance made it happen. We only went to explore some options so we weren't quite prepared to buy but Bryan and Rene worked it out for us and we drove it home. I would highly reccomend this dealership!.

Amazing buying experience. Eduardo Moltalvo did an incredible job. He never rushed us or put pressure on us at any time during our buying time. He took his time to explain all the features on the car and all the options we had. This was probably the best car buying experience we have ever had. Not only that but any following calls after we purchased the car were promptly answered and well explained. Eduardo is such a great asset to the Nissan team.

Our second purchase from M'Lady on a Nissan Rogue Platinum. Not only do we love the product but the sales woman was extremely helpful in securing us the best deal each time. I would certainly say the car buying experience at M'Lady is a very pleasant experience.

I recently worked with Tommy, and I couldn't be happier with the service he provided. Tommy was professional, polite, and understanding of my hesitation to make a purchase. He made sure we were on the same page throughout the process, and even after the sale, he was quick to answer my questions and provide support. Tommy's knowledge and patience were instrumental in helping me navigate the learning curve of my new car, especially since my previous one was almost two decades old. He took the time to explain features and even programmed some of them for me. I truly appreciated his dedication to ensuring my satisfaction. I highly recommend Tommy to anyone looking for a car salesman who is professional, knowledgeable, and goes above and beyond to assist customers. Thank you, Tommy, for your exceptional service!

I had a professional, friendly and supportive buying experience. I stopped to test drive a Nissan because I had not even been thinking of purchasing one and I walked out with a beautiful new Rouge. In this car market it’s hard to feel good about a purchase but I walked out feeling like I got the best deal and the best service!

Eduardo one of the workers in M'Lady. Helped me during my process on getting my new car. He took his time to explain to me in full detail of everything. Did not rush me to decide, and I felt so comfortable. Really happy for the experience getting my new car at M'Lady.

I want to thank the team at M’Lady for excellent customer service. I especially want to thank Ricardo Perez for being a great salesman. Ask for him the next time you stop in!

Everyone was wonderful. Friendly and willing to work with us. Anthony our salesman has a great personality. He was very welcoming and knowledgeable. I went to several dealerships in the week prior and Anthony was by far the best salesperson we encountered. After Anthony, meeting with the service salesman and finance were a nice experience. Both of those gentlemen were very kind and knowledgeable. I had a great experience at your dealership.

My salesman George Vazquez was fantastic. He listened to what I was looking for and the cost range hoping to stay within. I drove away with a beautiful blue 2023 Nissian Rouge. He was very informative and patient with me. George's follow up was not obsessive or bothersome. When I called a week later with questions he was quick to answer them and walk me through everything. Brian Murphy made the finance process smooth and hassle free. Best car buying experience!!!!

After doing some research M’Lady Nissan was one of the top Nissan dealers in Illinois. I traveled around 6 hours. It was well worth the drive. From the moment I began corresponding with Brett, about coming in for a test drive the process was positive and hassle free. Rony was great in helping me get the vehicle I wanted. He explained in detail all about the vehicle. Any questions were answered. Bryan, finance manager and Ryan, the aftermarket manager were also very helpful. Everyone was nice, helpful and made sure you were well taken care of. I’m very pleased that I chose M’Lady.

It was a pleasure to work with Anthony! Nate also helped us get the best deal we could! We were happy with the experience at M’Lady Nissan. The process was fairly quick. We were done within a couple hours.

So my journey started a few months back when my 2008 Nissan started to cost more than its value in repairs. My boss recommended M’Lady for their great finance rates. I called and within a few hours I was being picked up and escorted to their dealership. Sebastian, cute guy, sweet, soft spoken never rushed me took his time showed me so many options then he took extra time to explain lease options verses purchase and then some! His coworkers as well were also amazing as 4 people did follow up calls offering me options and actually asking me what my needs were! So shout out to Camille, Joslyn, Ryan, and Drew for their super hard work staying late for me, just to see me smile ! My first new new car ! Thank you so much M’Lady Nissan of crystal lake! Thank you so much Sebastian for all you did to make my car dreams come true !

Luis Ruiz is an amazing salesman at the car dealership. He was incredibly helpful, knowledgeable, and made the car-buying experience a breeze. He was very patient with us and the problem we had on our end. I highly recommend him if you're in the market for a new car! 🌟🚗

I went in wanting to test drive a specific car and Shane greeted us promptly at the door, talked to us about the car and all the special offers, and was fun to be with on the test drive. I wanted to test drive another car at a different dealership after and I was pleasantly surprised to have Shane wish us the best. He was not pushy in trying to make a sale and allowed me to go out to a make confident decision. It was so pleasant that I didnt feel weird coming back to make a deal for the car I test drove earlier!

I would say a really good place to buy a vehicle. We were treated well and we recently collected on our - we owe, the first detailing out of a 5 detail purchase ~ 1x per year for 5 years. They did a good job and the sealer they used seems to really be nice. Free oil change for the years we own the truck is awesome. 8/20/19 Update ~ they did such a good job detailing our truck we scheduled to have my white Ford cmax detailed and coated with the rust protection. The sales side of this dealership I still think is above average. The service side ~ I booked to have my car detailed - much in advance (about 90 days) I requested a loaner because the last time it took 5 hrs. Arrival on the day of the cleaning - no car arranged for me so I had to wait in the waiting room. They said - waiters, we can do it in 2 hrs. It took 6 hours. If a car is not complimentary in this type of repair - I get it, i would have paid the $25 and rented one from them. Time is money. When I got home I realized on the plastic parts of the car, especially the front bumper /bra area, the formula they used was puddly and streaky. I called then and the man said he would get back to me - and never did.That generated the change in review. Our truck is grey metal flake, it probably has streaks we cannot see. My car is white. The teflon coating is noticeable. I don't recommend it. Not a value. 6/18/20. Not a good service dept. Doubtful I would buy another car from them. You do get free oil change for the life that you own the car. That is nice.

I worked with Drew Westermeyer and Scott Ryan. Both were fantastic and extremely helpful. I'll be coming back to this dealer.

Best place to service your car in Crystal Lake

It went very well. I was offered a great deal, and am very happy with my purchase.

They serviced the car which was great, would have liked if they ran it through the car wash or at least offered to.

Good service everytime I go Drew and Juan are fantastic.

Was here for service. Decent cost and faster than expected. Good experience overall

Overall a great experience, me and my family have purchased 6 cars from here, and I plan on continuing to do so! Eddie Colville is one of my favorite salesmen there. Was very quick and to the point, and got me a good price for what I was looking for.

Purchased a car, they made it quick and easy. I would recommend.

The service dept. is great. They really are! We particularly like Peter. He makes sure everything that needs attention is taken care of. Always makes sure it gets a wash.

Got my oil change. Took a little less than an hour which was nice. Everyone was super friendly to me and my son. Love the customer service from the service center.

Carlos was very helpful and super attentive to what my husband and I were looking for. He was definitely one of the top reasons why we chose in the end to purchase. Would definitely recommend this dealership to friends/family. Fair prices and they tell you everything you need to know up front; non-intimidating and friendly.

Good dealership, offer competitive price, service is good so far ;) hoping to get great service in future as well 👍

This my third car leased with Eddie Colville. Due to the pandemic and my having a newborn, Eddie did all the logistics over the phone. When I went in to sign my paperwork it took 30 minutes and went smooth. The finance manager was great as well. I recommend using Eddie Colville at M’lady Nissan.

Brandon was very kind in helping me when I came in to the Service Center for some repairs. His calm demeanor and willingness to elaborate was very comforting for a first time car owner like myself. Even on a busy Monday morning Brandon and the other Service Center guys seemed like they genuinely were trying to help, while still being efficient and thorough.

Eddie Colville and his team are fantastic. I was treated very well. Even though I live in Chicago, I plan on finding the time to use the services provided by M'Lady Nissan. One cool thing is they have free oil changes for the life of your new car. They also have a very large selection of vehicles to choose from. I found the perfect car. Scott Ryan helped me fine tune my accessories. Ryan in service oversaw the install. Everything was perfect. There's a reason why this is the Number One Nissan in the area. I would say, it is the high caliber people that work in each department. Worth the drive from ANY town.

You all are the best!!

What a great guy really help me out and with what little I had also made the process really easy and with no stress

Awesome service class Act dealership i highly Recommend this Nissan Dealer .

Juan and Drew were an excellent help on assisting me with my new Nissan Sentra! I'm very pleased with the outcome.

Very Friendly .

M'Lady is one of the best car dealers in Chicagoland. I dont think any other Nissan dealers in this area can beat their price. They have great collection and they offer nice service perks. Overall, my purchase experience and service experience so far is great 👍

I brought my Rogue in for detailing due to my furry dogs. The truck arrived looking like a dog, but was returned to me as if it was brand new. They did an outstanding job getting all of that dog hair out. Thanks Mlady!!!!

Great salesmen, no one hovvering over you :) Purchased our vehicle :)

Mir and his staff are excellent to work with. Sal and the service team does a nice job servicing our efforts for 10 years. Good dealership to work with if you own a Nissan.

Little bit of a long wait in the service area, notification system of when car is done doesnt work well, but they seem to do a good job and check everything out.

Went in for a low tire and oil change. Always excide my expectation.

Best car purchasing experience I have had in my 40 years of driving/owning vehicles! Wonderful staff!

Severo and Rony did such a great job in helping me. Finance department did such a great job as well. M'Lady offers excellent service and offers. I have bought two vehicles from them and both times, it has been a great experience. I would definitely recomend them.

I just leased my; third Rogue. if you're interested in any Nissan product contact Eddie Colville. He will help you get what you want and for a decent price. I would recommend Eddie and M''Lady Nissan to anyone.

Great service.

As always really good and fast service, very friendly staff and excellent communication