1/5 Katie “Kat” C. 1 year ago on Google
**To
the
practice's
response
to
my
initial
review
below:
My
negative
review
was
not
made
in
regards
to
your
appointment
procedure,
it
was
was
made
due
to
the
lack
of
respect
I
received
from
the
office
manager,
who
provided
me
with
unsolicited
information
that
she
was
the
dentist's
wife
in
a
threatening
manner.
The
receptionist
and
office
manager
are
not
the
doctor
who
prescribed
my
medication.
To
date,
I
have
not
received
instructions
from
the
prescribing
provider
on
how
to
use
this
medication,
which
is
a
violation
of
my
patient
rights.
When
a
patient
asks
to
speak
with
a
doctor
regarding
a
prescription
they
received,
they
should
be
able
to
speak
with
the
prescribing
doctor.
Office
managers,
doctors'
wives,
and
receptionists
are
not
the
prescribing
doctor.
If
your
guidelines
and
office
procedures
prohibit
patients
from
speaking
to
prescribing
physicians
regarding
a
medication
they
received,
then
this
is
a
serious
violation
of
numerous
laws
and
will
be
reported
to
the
proper
authorities.
INITIAL
REVIEW:
Avoid
this
office
unless
you
are
looking
to
be
disrespected
as
a
patient.
I
would
never
recommend
this
practice.
I
called
for
instructions
regarding
a
prescription
mouthwash,
and
asked
to
speak
to
the
doctor
when
I
received
conflicting
information
from
the
receptionist
on
how
to
use
the
medication.
I
was
told
no
one
could
call
me
back
today
(it
was
1:00
pm)
because
the
office
was
closing
at
5:00
pm.
I
was
also
told
my
future
appointment
had
been
cancelled
after
I
confirmed
it
twice
at
my
last
visit.
I
rescheduled
my
future
appointment
without
any
issues
on
my
initial
call.
I
later
received
a
phone
call
from
the
office
manager
(and
purported
wife
of
the
dentist,
Dr.
Ho)
around
3:00
pm.
After
refusing
to
let
me
speak
and
constantly
talking
over
me,
I
was
told,
"I
am
the
office
manager
and
Dr.
Ho's
wife
and
I
am
telling
you
that
you
are
being
very
rude."
When
I
go
to
a
doctor's
office,
I
look
for
solid
medical
advise
and
good
customer
service.
I
received
neither
from
this
office
due
to
the
lack
of
patient
respect
and
unlicensed
practice
of
medicine
by
this
office
manager/wife
of
the
dentist,
Dr.
Ho.
I
will
never
return
to
this
office
or
refer
anyone
to
the
practice.
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