1/5 Julian M. 10 months ago on Google
Although
in
general
I
would
give
Primark
five
stars,
I
had
a
very
disappointing
experience
last
Friday
(9th
June
2023)
at
the
Bromley
store.
I've
been
buying
slippers
from
Primark
for
years
now
and
they
have
been
fine,
are
great
value
and
I
have
never
had
a
problem
with
them,
but
I
bought
a
pair
a
week
ago
and
a
slice
of
the
sole
broke
off
in
the
wash.
I
tried
to
return
the
aforementioned
slippers
and
took
the
original
packaging
and
receipt
with
me.
The
cashier
did
not
think
that
the
slippers
were
faulty
and
called
James
for
assistance;
James
seemed
rather
overexcited
about
the
discretion
which
had
been
afforded
to
him
with
regards
to
refunds
and
said
there
was
no
evidence
of
a
manufacturing
fault
and
that
it
looked
as
though
the
slippers
had
been
cut
with
a
sharp
object;
I
tried
to
explain
to
James
that
I
would
not
have
cut
a
£5.00
pair
slippers
on
purpose,
just
so
I
could
then
return
them
for
an
exchange;
alas
my
explanation
fell
on
deaf
ears.
I
said
to
James
that
life
was
too
short
for
me
to
argue
with
him
and
that
I
was
not
going
to
fall
out
with
him
over
it,
but
I
also
reminded
him
that
it
was
2023
and
the
consumer
has
a
voice,
so
I
would
be
recording
my
experience
on
Google
reviews;
James
seemed
rather
unimpressed
by
my
proposed
approach.
Finally,
I
purchased
a
new
pair
of
slippers
to
replace
the
ones
that
were
faulty;
I
also
asked
the
cashier
to
dispose
of
the
faulty
slippers,
old
bag
and
receipt.
The
cashier
became
very
upset
and
said
no;
as
I
walked
off
leaving
him
with
a
faulty
pair
of
slippers
that
were
no
good
to
me,
he
called
Security!
What
the
actual...
😂