I ordered a burger and the burger was literally red raw inside and smelt like raw mince . I spoke to the chef who was quite sarcastic saying come down to the store and get another . I’m to far from the restaurant which is the reason I ordered delivery. And the chef basically said it was my fault as I didn’t leave a comment on there . I order from 5guys , Gbk and my burgers have never been raw meat like that . It’s disgusting that they can serve food like that . How hard is it to cook a burger !!!!! You need a new chef asap

Been here a few times now and absolutely love it. All the food tastes great, the prawns in particular are amazing and a must try. The staff are all super friendly.

Visited the rib shack for lunch on a Friday and the service was friendly and welcoming. It was quiet but I know it gets busy in the evenings. The food was lovely and cooked fresh. The milkshakes were lovely and the ribs even better.

It appears that the Rib Shack has changed hands as a few things have changed over the last year. The main change is the menu. No longer is there as wide array of ribs, burgers, and other dishes. Where before there were a dozen burger choices, now there are perhaps 8. What's more, there is only one meal that a vegetarian or vegan could eat. I was expecting one or two fish dishes but the only offering was a vegan burger. I was a little disappointed as there used to be a bigger selection. The ribs seemed to be good from the response others in my party gave, as well as the steak. I had the garlic chilli prawns with mac&cheese and chips to make up my meal given that I don't eat meat. Those items were nice and we'll presented. In terms of service and atmosphere, we had our lunch on a Sunday afternoon at around 3pm. We were the only customers there aside from one other table for 2, which arrived just before we left. I'm sure it livens up towards the evening or in the week. However, given how quiet it was it took nearly 45 minutes for our food to arrive from the kitchen. We received our drinks quickly enough and were offered several more drinks throughout our meal. It was only when we flagged the food delay that it suddenly appeared. So, that was not the best experience. Once the food did come out though, it was good quality, plentiful and well put together. Again, we did feel a little disappointed at the narrower choice of food on offer. The staff were friendly enough and communicated well. Given that they did not have a lot to keep them occupied, we didn't notice any inappropriate chatter, behaviour or anything that can typically happen when it gets quiet. So, hats off to them for that. If you've not been back here in a while, I'd check the menu ahead of coming in (once the website is back online). If you're a carnivore then you'll be fine but if you were expecting the old fish and salmon or even halloumi dishes, they've all gone. The Rib Shack only having one option for vegan/veggies is very limiting. In terms of price, given the more limited menu I felt that £180 for 5 people (starter, main, chips + 1/2 drinks), which is £36 a head wasn't extortionate but felt a little high given all the changes and limited menu. Please add the salmon or a fish fillet dish back to your grill menu, and widen the options for veggie/vegans beyond the staple go-to vegan burger. I promise this will make a big difference to the general comfort of your guests in the long run. In summary, a nice place to go if you don't mind a slightly higher than average price point. Limited choice for non-meat eaters and somewhat slower service (although this is based on a single experience). Well worth giving the Rib Shack a go. I would just temper expectations if you used to visit here before it's changed management.

The cocktails were very nice and quite affordable during happy hour. My burger was lovely and my partners ribs also looked amazing. Good atmosphere, quick service and polite staff 😊 We will definitely come back !

American style diner with friendly and welcoming staff. Great for families. We love the burgers and salad, and happy hour! Huge variety on the menu, with lots of daily deals.

Really nice meal. The ribs were excellent others had sea bass, steak and mac n cheese. Everyone's plate was cleared. Biscoff cheese cake finished off the night. The staff were buzzing around constantly keeping everyone happy. I hope the owners are grateful to the team they have working there. Very hard working and always smiling

Here's the reason I gave you 2-star rating. This is the 2nd Time I've popped in since you 1st opened. The 1st time I was not very impressed as the food was very average. So we decided to try it again and didn't think anything had really changed since you 1st opened. The menu was very limited and the Burgers we ordered were pretty boaring to be honest.

We have been going to the ribshack for so many years, we were regulars and loved the staff and The menu there. We were so sad when it closed. So tonight we were thrilled to come back for my mothers birthday with all the family but unfortunately we all left so disappointed. The new staff where friendly and nice however our food took so long to come out they where serving the takeaways so fast and we where just left to ourselves for way to long. The menu has massively dropped and we were all so sad to see there wasn’t any fish mains available or pasta dishes or a vegetarian option unless you ordered a veggie burger. Your food no longer comes with sides you have to pay for it seperatly and most of us ordered the prawn cocktail was nothing like before, half the size and to strong with Mint and onion. Then lots of us ordered the chicken schnitzel as there wasn’t a great deal to choose from was the most dry chicken and way to much of it. All our food came out at such different times one of us actually finished our burger by the time our fries came out. My eldest child was really disappointed with his chicken strips they were again so dry and bland and he is so easily pleased. It’s quite expensive for what they’re serving. Was very sad as we all said we will no longer be returning there and that was our absolute favourite restaurant.

Visited here tonight for my partners birthday, It was empty at first which was surprising. Haven’t been here since before Covid. Cocktails were 2 4 1 which was great and the food was very nice. I had the Rib & Wing Combo 👌🏼. Great service from the guy that was looking after us, Didn’t catch his name! Lady on shift was also very friendly and polite

The food was fantastic and reasonably priced. Staff very friendly and service was excellent. Will eat here again

Haven’t been here in so long only went for the chicken Florida and it’s been taken off the menu, so I can’t go back, but when I used to go was beautiful and really enjoyed it!

You need to be very hungry to eat here, huge portions of food , great selection of drinks and cocktails . very friendly attentive staff, would definitely recommend.

Food was absolutely disgusting. Customer service was extremely poor. Wrong pricing on menu and as a result was overcharged for the food. When informed staff, he was very rude about it. Maybe under new management as a few years ago all I had was good things to say about this restaurant.

Disappointing service, and rushed for time. - Bad service, poor management, the food was ok though. Don't go there Booked my sons birthday meal there with family, only on arrival did they mention it was a 2 hour time slot, never before. A couple of the family turned up a little late, but the service took forever at least an hour since ordering the food, the table next to us came and ordered and got there food after half an hour, I asked them where is the food and they said cos its a big table, which was ridiculous all it was just burgers and chips how hard can that be. Then when it did come, they were all split up waiting about 5 minutes between bringing a couple at a time so its not like we were all getting the food at the same time for a big table we didn't. Then about 15 mins later one of the special sauces came out for the food but they had almost finished it by then. They never cleared the plates for us to do the cake and candles, they said the next people for the table arrived and were hurrying us out of there. I told the waiter he just made excuses said the pink hair lady is the manager but she didn't help at all. Bad service, poor management, the food was ok though

Great little diner. Had sea bass, partner had wings n rib combo. Lovely waiting staff. Great for family dinner.

This place is great, the reason i have chosen 5☆ is because not only the food is fantastic but the staff too! Me and my family like this place, Thank you to Grahame and Paula for the great service

Portions are huge, ribs are munch and staff are lovely

Ok burger....OK ribs. Nothing to "write home about it ". It would be better if we could choose the meat cooking temperature and both the ribs and burgers did not come too overdone. Unfortunately, this place gets beaten by chain restaurants in food quality. Second visit, there won't be a third

Went there this evening , starters were fabulous, very generous portions and set out perfectly. Main meals again were brilliant, very tasty. Staff very attentive and polite .would recommend this restaurant and will definitely go back

We was a party of 15 for a 60th birthday celebration and I can not fault the quality of service from the staff at the Rib Shack. From the time I telephoned to enquire to the end of the evening all the staff had been helpful and polite. The food was amazing. All guests ages from 3 years to 82 years were super happy and full with the lovely food. It all tasted delicious and was served together and piping hot which for me is always amazing. Thank you so much for making a special occasion a happy memorable one. We look forward to dining with you again.

Always been our go to place for birthdays. First time since it has reopened and was really disappointed. Loved the Cajun chicken Ciabatta but it was no longer on a really reduced menu. Opted for a plant burger at £12 was horrified when I got it served on a small plate literally a veggie burger in a bun with a slice of tomato and some lettuce. No onion, cheese, side salad! I cannot believe it was £12!!! To order fries was another £3.50. The service and staff were lovely as usual and the rest of the party were happy with their food. Which all looked a lot more impressive than mine, the portions are also reduced to what they used to be. We will sadly not be returning.

We have been twice to the Rib Shack since it reopened - it was that good we came back two weeks in a row! Loving the new condensed menu - as everything is homemade and fresh, and you can really taste the difference, rather than other chain American restaurants where everything is frozen. Would particularly recommend the burgers and the truffle Tots, although all the dishes we have tried have been super tasty. We need to try the ribs next time as they looked amazing! Also had a delicious espresso martini which was very well made. Staff are really friendly and the service was great. We found everything really good value for money too. We are so glad to have this restaurant on our doorstep - looking forward to visiting again soon!