Extremely poor customer service. We asked for two plates, straw and ketchup from the waiter, when he returned, he came with 2 straws only. Later, one of us again asked for ketchup and plates and one more straw, the waiter started shouting at us and told us that he doesn't have time. The staff at the restaurant is extremely rude and they have no manners at all. Previously, we used to visit the restaurant a lot, but after last time, we won't be visiting again for sure. They need to train their staff that how their customers should be treated, otherwise they will keep on losing their loyal customers like this. Moreover, the waiter said that he was alone and he cannot bring things, it is none of our concern if you people have less staff, it shows poor management from restaurant's end and the lady at the restaurant is extremely rude. She has no manners at all.

I was looking for an authentic Turkish dish.. and there was a full stop for my search. Dish was awesome, taste was heavenly delicious. Must go place.. colleague were so friendly.

It took 40 min to place my order and 40 to pay it at the table. Very disappointed.

I mean, it was so GOOD, heavenly good. Everything!!! From the meat to the rice even those side salads were great!!!!!!! Definitely will come back and enjoy the food again!!!!

Revised Review on 01.12.2023 Recently visited and they have improved a lot and I am updating my comments accordingly: + Good taste and grill is recommended + Ayran is very good, a must try + Customer service has improved and happy to connect with the staff again. + A bit pricy but it’s worth it. + good serving size and always fresh + best of all, its Halal + clean and good ambiance - only cash is the payment option. I really hope it’s addressed soon too. - Washrooms not clean enough; they can be improved. Thank you @öz Urfa team for improving and great service and taste. —— Previous Reviews—- - Unfriendly staff - Extremely poor customer service - only Cash possible - expensive + good grill.

Very delicious pide, service could be better though.

Super Essen , super Leute ! Every time everything was great. Thank you

Excellent restaurant with authentic Turkish food. The service is excellent, the staff is pleasant and always in a good mood. I often dine at this restaurant and am always very satisfied. Finally, one very important fact for me is HALAL food.

Absolutely love this place. Have tried various food options with good experience every time. Friendly staff, always having a smile on their face. My favorite is Adana Kebab. Really tasty. Portion sizes are good. Greatly recommend. Try it out if you are nearby.

Great food, for a good price. My favorite Turkish restaurant in Heilbronn. I come regularly and it's always a treat.

Taste is always a very specific opinion. For myself was to mich oily meat in the Beef Yufka. Service and the Ambiance are much better compared with similar Restaurants.

Taste of the food was really good. Staff is attentive and friendly. I would definitely recommend to try. Worth shot!!

Felt like I was in Turkey. The food was immaculate and the service was perfect. Will isit again

Has very good ambience but the quantity of sauces in Döner or falafel is very less.

Good Döner - sometimes very long waiting times. Keep that in mind if you’re here for your lunch break.

Every time I visit it is really great. Quick service, very friendly staff and a wide range of Turkish dishes. A real restaurant. Unmatched in Heilbronn.

Delicious food, relatively quick service considering the place is almost always busy. would be adding this place to my favorites in Heilbronn

Amazing ambience. Brilliant service. Halal food. Best turkish food I had in my entire stay in Germany.