1/5 Signature S. 2 years ago on Google
Onboarding
was
a
painful
experience.
Hours
upon
hours
spent
working
out
kinks.
They
say
they
support
you,
what
they
do
is
help
you
upload
your
client
list
but
making
the
system
work
specifically
for
your
business
is
a
trial
and
error
process.
You
don't
know
that
something
is
set
incorrectly
until
you
have
a
problem
and
its
usually
regarding
payments
from
clients.
I
have
been
with
them
for
a
year
and
a
half.
I
like
the
system
and
app...when
it
works.
When
it
doesn't
(which
is
fairly
often),
you
HAVE
to
call
customer
service.
They
give
you
generic
answers
but
don't
look
deeper
into
your
business
to
fully
understand
how
all
the
pieces
fit
together.
I
know
enough
now
that
sometimes
the
staff
give
me
poor
advice
which
may
fix
the
problem
at
hand,
but
create
another
problem.
Here
is
todays
problem
which
cost
me
3
hours
on
the
phone!
Clients
create
an
account
with
wellness
living.
If
they
are
members
at
several
different
gyms
and
the
gyms
all
use
wellness
living,
the
client
is
to
toggle
between
the
businesses.
Yesterday
my
client
toggled
to
another
business.
That
particular
business
requires
clients
to
save
their
cc
info
in
the
system
so
it
kept
the
client
on
that
page
and
would
not
let
her
toggle
back
to
complete
a
purchase
inside
MY
business.
A
call
was
made
to
tech
support.
The
advice
always
starts
with
"get
a
screen
shot
from
he
client".
I
did.
It
was
the
wrong
screen
shot.
They
asked
for
another
one.
I
called
the
client
back
to
get
2
more
screen
shots
(annoying
and
unprofessional
that
I
have
to
do
this).
The
answer
was,
have
client
reinstall
app.
Reinstalling
worked.
Support
thought
they
fixed
the
problem.
I
asked
client
to
test
out
the
toggle
again
and
she
was
stuck
on
the
other
company's
credit
card
page
again.
Customer
service
asked
me
to
either
call
the
other
business
and
request
them
to
change
the
cc
info
or
have
my
client
call
the
other
gym
to
make
the
request.
Why
would
another
gym
entertain
this?
I
find
the
method
of
trouble
shooting/problem
solving
to
be
unprofessional.
Another
company's
business
settings
should
never
effect
my
business
whatsoever,
especially
when
it
comes
to
sales
being
made.
I
only
know
about
this
one
incident
but
I
do
not
believe
it
is
isolated
because
it
is
the
behaviour
of
the
system.
Tech
support
did
not
seem
to
understand
this
as
a
serious
problem.
Also
today,
client
informed
me
a
payment
did
not
go
through
several
days
ago.
The
system
is
set
to
notify
me
and
it
did
not.
I
called
customer
service.
We
recognize
I
have
the
system
set
correctly.
I
was
told
it
was
a
system
error
and
to
cancel
the
current
recurring
purchase
and
repurchase
the
product
for
the
client
to
reset
the
system.
There
are
several
days
gone
by
that
are
unaccounted
for.
Again,
Wellness
living
not
really
seeming
to
understand
how
this
is
an
issue.
The
app
is
not
super
user
friendly
and
clients
do
better
just
signing
up
on
their
phones
rather
than
from
the
links
we
use
on
the
tablet
at
the
desk.
My
hope
is
that
wellness
living
fixes
this
issue
with
other
company
settings
effecting
clients
using
my
business.
Whatever
dealings
a
client
has
with
another
business
SHOULD
NOT
impact
their
ability
to
toggle
back
to
my
business
whatsoever.
Yes
this
company
does
not
cost
as
much
as
others,
the
interface
looks
good,
but
the
glitches
are
everywhere
and
it
is
not
user
friendly.
Sometimes
the
staff
don't
even
know
how
to
correct
the
problem
and
I
have
the
sense
that
Wellness
Living
does
not
genuinely
care
for
companies
that
set
up
with
them.
Hope
this
helps.
If
anyone
has
found
a
better
program,
please
reach
out
and
let
me
know.
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