First the good things: Bjørvika Apartments have an excellent product. The apartments are nice, they look very much they do in photos on the home page. The location is excellent. Practically in downtown. Grønland is not the safest place in Oslo, but Oslo is a quite safe city in general. The apartment was well-kept, mostly filled with IKEA products, but still nice. Some small things it would be easty to fix: In the bathroom there's no place to hang towels, place soap or anything else, except on top of the washing machine, but that's quite typical for hotel bathrooms. There is nowhere to slice bread, hardly any pots and pans to prepare anything but ready-made meals. One a bit unpleasant thing was that the door is not possible to lock from the inside. There's no lock you can turn or security chain. Only an outside RFID key lock. Then the not so good: The customer service is horrendous. They are very polite and smile at you you meet them face to face at their office. But they don't show you to the apartment, as stated in the contract, they only point you in the approximate direction. They lie to you about cleaning. There is none. Even though they smile to you and say "full cleaning every Wednesday, new bed linens and towels" at check in. There are no new bed linens and towels either. Unless you call them repeatedly several days until they finally bother providing you that. And if you stay there more than one week, we stayed there four, you'll have to repeat the procedure, calling them again and again. Or do your own washing of linen and towels, of course, as we ended up doing. It's very sad that they ruin such a good product by not providing any type of service. If you plan on staying more than a week in Oslo, I advise you to find a different place. Oh, and we were robbed. In the apartment. While we were home. On a Saturday morning. The door was locked (from outside, only electronic wireless lock from outside, as I said previously it's not possible to lock it physically from inside). I was getting dressed in the bedroom, then I heard a noise from the living room. I checked. And stood face to face with a man wearing sunglasses and face mask, going through the jackets hanging by the entrance door. He saw me, leaned forward and grabbed my wallet on the desk close to him, then turned and ran. I followed him throughout the backyard, and was this close on catching him, but he escaped over a fence. But here's the creepy thing. The lock is electronic, according to Bjørvika Apartments there are only three keys that can be used to open it, the two we got, and the one in their office, used by cleaners (of which there are none). The lock is impossible to open unless you have keys. There are no signs of someone breaking the door open (and no sounds either). The door is impossible to leave half open by mistake, it opens wide by itself wide open so you immediately notice should you not shut it completely (a very nice feature). So, the big question is how was the burglar able to break into our apartment? And possibly yours, should you decide to stay here. A very unpleasant experience. Have we heard anything from Bjørvika Apartments after the incident? No Not a single word, not an e-mail, phone call, nor SMS. Nothing.

Feel I get very frustrated and sad when I have booked an apartment for 1week ago the payment is done and everything looked okey. So I booked the flight to Oslo in good faith that everything is as it is. Then they cancel the booking without telling me or anything 3hours before I arrive. I'm then coming to Oslo an get this in my face.... Thank you so much NOT. I need now to book a flight back home because I dont have any other places to stay. It takes 2-3days to refund my money. You guys did a big mistake here. Next time let people know about this some days ahead so people can fix this.... I do NOT recommend this at all.... You guys have no shame... It's cheaper for me to book flight home again after 1.5hour in Oslo. I dont sleep on the streets for 2-3days. Sad to see when I read all the great reviews. I'm now warning other people to get the same treatment as I got today.

The apartment was great. It was spacious and enough room for 3 people. The available kitchen utensils could improve a bit. The rooms and the apartment was well cleaned when we got there. The TV did not function correctly the sound cuts out after around 15mins. The bathroom showering area spills water to the outside since its not fully covered. Had to use some of the towels to stop water from going all over the floor. Very easy to checkout and overall it was a great experience.

While I am sure the apartments vary, when I take the whole experience into consideration, this rental service has been marked as AVOID AT ALL COSTS by myself. Firstly, before any information is officially sent, they make sure to secure the payment. Their priorities are very clear. Once the payment is made, the scavenger hunt to check in begins. You received veiled information about the check-in process which requires you to travel to a check in office, with no further information on where the actual location rental is. The rental location is advertised as the office location, but the actual units are not at that site. I received a paper with my scavenger hunt instructions at the lockbox, since there was no person available at the office in the evening hours (I will touch on this more later). My instructions sent me to a terrible area well away from the office, and into an apartment that was nowhere near what we were expecting for our stay. The unit was boiling hot with no AC and windows that did not operate properly to allow for any ventilation. simple amenities were entirely absent. I have NEVER rented through any service without having at least soap and shampoo in my rental. Apparently that is too much to expect. I surveyed the unit for a few minutes before immediately checking out/cancelling and finding another stay in a great spot, for half the price (They also provided soap and shampoo, as well as beer, cider, coffee, and many other snacks). The cancelation has not been great. Their hours of service are very tight and limited mainly to weekday mornings/afternoons. Don't expect to get any help outside of those hours. I am still waiting on my refund, as they do not take calls regarding any refund issues. I, nor the third party I have booked through and submitted a dispute have gotten any response written or verbal two weeks out. They have my money, I am sure they could care less at this point. So as I finish my rant I just would like to re-iterate... If you want a safe, convenient, comfortable stay with no headaches, AVOID THIS COMPANY.

Somewhat hard to get to if you have a lot of luggage. Take a taxi if this is the case. If you arrive during business hours, they will give you a map that’s very useful. Staff is helpful and responsive. My apartment came with a heated floor in the bathroom. No dryer but the drying rack is sizable. Very nice apartment and good cookware. Shelves in kitchen need a little tlc as one fell on me. Would definitely stay here again.

I was very disappointed with this hotel. They did not tell me that I had to collect the key from a different place in the city until after I paid and booked. I had to walk more than 2 km across a bridge with my luggage. The check-in time was 3 pm and the check-out time was 11 am, and they did not offer late check-out. The room was small and next to the main road, so it was very noisy. There was no AC in the room, only a small fan. There was a washing machine, but no space or dryer to dry my clothes.

My stay was from 02-05 June. It was very easy to check in, and receive my key for the apartment. It was a very close to where the apartment was. The location was great as it was close to train station, and relatively close to main city center. There was a store next to the main entrance of my apartments, which was really convenient. The apartment was clean, and had everything you would need for your stay. I will definitely look forward to them on my next visit.

While the apartments are spacious and comfortable, the service is disappointing. There was no communication before arriving on how to get the keys, and while I have asked for two keys I only received one. The front desk staff was clueless, and I have struggled to figured out the wifi in my two weeks stay and in the end I was unable to use it. Would it be so hard to leave an info sheet in the apartment for guest detailing where the trash disposal is in the building, how to log into wifi, how to use the washing machine (that you need to turn on the special water supply, etc?) Also, I was not told if there would be any cleaning service while I stayed there, only to have someone show up day 11 and ask if I need cleaning. I did not as I was just about to go into the shower. I will not be staying there again. You can treat your guests much better.

Pros: great location, nice apartment for sure! Cons: complete lack of care or customer service from the staff. If you have a problem, do NOT expect a response. I am an American traveling through Europe, and stayed here for two nights. I specifically needed WiFi as my international data is very expensive and limited. The WiFi network never did show up. As soon as I got into the apartment the first night I messaged the staff, emailed, and called. Zero response on any channels. I don’t actually care that much about not having the WiFi, I just care about the lack of response from the staff. Cool product, nice place, AWFUL customer service.

Location is nice, friendly staff at the check-in, apartments are reasonably equipped (basic but okay), cleaning could be better but what really is unacceptable is the beds. Boxspring without a mattress, it feels like sleeping on a duvet lying on the floor.

Rooms: sad-sad interior, made me so depressed I left the apartment and booked another hotel even though it was non-refundable. Dusty under the sofa and bed. Bed is too small for two person, two adults cannot lay together comfortably. And if you separate them for space you can only sleep on your back cause if you roll, you fall. Kitchen: decent facility with dish washer. Toilet: toilet floor is shared with the shower floor (wet room), very unhygienic. Washing mashing available but no drying racks. They provided a couple of pods which was nice. Staff: friendly. Location: next to buss terminal with a lot of take away cafes, Muslim area with a lot of halal food and mini stores. Starbucks near by. But far away walk from the city main malls and shops. Better to have a car or a bike/scooter/buss tickets.

Awesome weekend in Oslo! Plus: Location of the apartment easy to find, just down the road towards the apartment with a big suitcase not ideal, but doable. The apartment it self is nicely located on the 10th floor, with beautiful view towards the mountains. The beds slept comfy and the kitchen has all it needs, except a lighter for the candles, but maybe those are just as a decoration?! Minus: - What we missed was a handbook with general information; to use the tv, WiFi, important phone numbers, things like this. - the crane in the bathroom is lose! - elevator not really clean! - we missed extra power plugs in the bedroom for charging. - The girl during check in gave us the wrong apartment and key. So we had to wait over 30 minutes (had to walk back my self) to get the correct key. Not great!

Decent apartment, but it's in the middle of a building site. Building starts 07.00 in the morning - totally unacceptable. They should in no way be renting this out. Loud drilling and construction going on right outside the balcony. They offered an alternative after my complaint - it took over 24 hours for them to answer, and I had to send several emails, the alternative they offered is right next to the train tracks at the Oslo Central Station, and another building site. In addition to this there are smaller points like the wrong wifi stated in the apartment - needed to do 4 phonecalls until I got trough to customer service to get a hold of the actual wifi. Front doorbell to the building isn't working, one needs to travel 4 floors down to let people into the building etc.. Not the most serious company. Growth issues? Stay somewhere else.

Few months ago my friend rented me this apartment for one week. When I came inside there was really bad smell. Then I checked bed and I found bedbugs... Unfortunately this bedbugs came into my suitcase. It is awful. They gave money back, but no one came that evening to check it...

BJØRVIKA APARTMENTS, Opera Area, Oslo city i stayed in BJØRVIKA APARTMENTS, Opera Area, Oslo city, nice huge unit i get and the location was perfect

Look for a better place. Service is really really bad and you don't want your vacation to be ruined by this company. They don't care

My critique is directed towards the customer service which was very poorly organized and dealt sluggishly with my customer requests. I stayed in Oslo (Vander apartments) and contacted their customer service for a personal key that I forgot in the apartment after check-out. Not only was the key sent much later than promised, but without tracking. It eventually got lost in the shipment process. Throughout the wait of 2 months, it was a pain to chase after updates about it, even though it was an urgent issue as I was moving homes. Customer service was poorly organized as oftentimes the employees I talked to were not aware of the issue and referred me to other colleagues or asked me to email instead which involved more waiting. They did not even offer a compensation for the loss. It's a pity as my stay in the apartment was nice, but was a different level of bad issue handling.

I stayed here 5 nights, superior apartment but really good price when compared with the nearby hotel. The apartment is a one bedroom, with living room and cooking corner. Clean and also nice tasting in furniture. The area is the one of to bus terminal and Oslo central station. Close also to Gronlands Torget, multi ethnic Oslo central neighborhood!

The apartment is not so bad as the mantainance and attention to detail. First, if you have heavy luggage, mind the reception is sometime 20-25min away from the apartment. The cleaning of the apartment was late so the apartment wasn't ready on time and they wouldn't provide the key before the confirmation that the apartment is ready, so all in all 1hr later I was at the apartment than the check-in time. What happened to the good old lockers ti get your key so you don't get a cab twice with a 20kg luggage. The apartment didn't have the wifi nowhere indicated and it took a few hours and two calls for them to send it over. One password was wrong and one worked. There is no shower gel or shampoo, even if I bet people buy some like I did 1L, how hard is it to provide the bare minimum. There's no trashbin in the toilet and it could be very useful to have one. The apartment itself has a very specific smell and the bed is quite small, but so was my apartment. Furniture is extremely basic and the condition of the furniture looks much better in the photos than in real life. Location is decent. You need to pick up your own trash after you leave. The cleaning lady showed up before checkout time. Good thing you can leave your luggage at reception until 6pm.

Me and my fiancé had the best time staying here for our trip. Seeing as we only had a short stay, we still found the convenient location enough to fully explore what Oslo had to offer. The apartment was less than 5 minutes away from the bus and train terminals, with stops right outside its location. It was so easy to find our way around the city being so central. The apartment was completely modernised and extremely comforting. With the added benefits of extra pillows, laundry essentials and basic necessities (hairdryer, toilet roll, laundry detergent, etc). We would definitely stay here again, and definitely recommend others to stay here too!

Nice and comfortable apartment not far from the center of the city. Full equipped, the only negative thing for me was the pillows, very small not comfortable at all. It will be nice to provide extra pillows for the different needs of people. I had a small problem during my stay but the stuff was very helpful.

This apartment is a great choice for both families and individual travelers. First off, the location is simply superb - within a walking distance from the central train and bus stations. It's also very conveniently located if you want to see popular tourist attractions. It was easy to find the apartment key and the building itself because the owner was constantly in touch with us and provided clear and complete instructions. The apartment was clean, spacious and contained everything we needed for a comfortable stay. There are plenty of stores, coffee shops and cafes in the area. Bus and tram stops are within a walking distance so it's easy to get anywhere without a hassle.

Good location. Many facilities + Supermarket nearby. Clean place. Fair price.

What was good? - the apartment was large and well equipped - great location near the central station of Oslo - seems to be a safe location because all the houses were surrounded by a huge fence - friendly stuff within the office - bed was comfortable What was bad? - just two towels per person - some additional pillows and blankets for the couch would have been great

really not serious company I state that we were 3 colleagues with 3 different apartments in the same condominium ... arrived inside each of the oxen had problems for example burnt out light bulbs, wi-fi not working and my terrace was an expanse of cigarette butts ... so let's ask to be moved to other apartments, they promise us a date twice and twice the day before they cancel it .... but the serious fact must still happen ... arrived at the end of August it was communicated both by email from our company that we would be here in Oslo for work (government project) until at least the end of November ... with payment by our company via a monthly link ... but 3 days before the first month expires they send us an email each saying that we have to leave because for the apartments they have been entrusted to other guests !!! Are we joking?!! went to the office in person and after several exchanges of e-mails between them and our administration it emerged that they were wrong but for us there was no other solution than to leave ... at which point we learned that they are really an incompetent company for long stays we decide to go and look for another company… FORENOM everything is really perfect!

Rented a two bedroom apartment from Bjorvika. It was a little challenging finding the office using the address since it is behind a building that is under construction (google maps is showing the right location). Receiving the key went smoothly, and the different apartment buildings are within walking distance (ours was in building 33 located in Platous Gate). The building is conveniently located next to a supermarket, close to the railway station and city center. The apartment was ok, enough space, nice kitchen and one good size bedroom with two beds and one very small bedroom with one bed. The kitchen contained enough equipment and utensils in order to prepare and eat a meal in the apartment. So far the good news. The less positive of the apartment: The beds are extremely soft. If you are used to a firm mattress, you might end up with significant back problems after a night of (not so much) sleep, like I did. The bedroom is prety warm, we were lucky to not have too warm weather, but if it gets really warm it will be very hot in the bedrooms. The couch was prety comfortable, but the fabric was torn, leaving an open pillow. The above issues are not something that you expect when you are paying 400 Euro for a night, and during our next visit to Oslo we will find ourselves a different accomodation, which will provide the right value for the money you are paying.

The entry to the apartment we stayed in was a little difficult to find, but once we found it we were good. The apartment was very nice and spacious with a balcony and washer and dryer. We were only there two days so we didn't spend a whole lot of time there but it more than met our needs.

Though a bit costly but the stay was really good.

Poor Service even cannot check-in early Nd check-out in noon. Asked us to check-out at 10:00 crazy

The apartments are nice and tidy. Unfortunatly it seemes they are popular among youths for throwing parties during weekends. We had very loud neighbours both friday and saturday all night, and no reseption or nightmanager to call. Waste of money.

The highest level of service and quality, ask about Monica she will fix any issues :)

Good location, very helpful staff. Perfect for seeing the city with more flexibility than a regular hotel. I've stayed here twice now and it is always my first choice when in Oslo, either for business or leisure.

Apartment offering good and conveniently located. Main office at the central station

The apartments are nice, not too big but not too small, and well furnished! They come and clean here once every week, but the apartment also have a washing machine and a vacuum cleaner so you're secure! Would recommend for longer trips, but you should probably be able to survive in a normal hotel room if you're just here for the weekend

Very old kitchen and bathroom!! Not as shown on the fotos!!