Dookan image

Dookan

Indian grocery store

👍👍 So first I want to say I like the idea that a company selling products from India is interested in keeping prices low, not participating in the inflation hype. I check prices and most of the time dookan has the best prices. But even more, I like the ease with which I can order and how fast the orde... People often mention products, order, Dookan, service, Indian, prices, India, ordered, price, delivery,


Address

Orlovská 791/40, 713 00 Slezská Ostrava-Heřmanice, Czechia

Website

dookan.com

Contact

+420 773 842 228

Rating on Google Maps

4.80 (200 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 4:30 pm
  • Tuesday: 9 am to 4:30 pm
  • Wednesday: 9 am to 4:30 pm
  • Thursday: 9 am to 4:30 pm
  • Friday: 9 am to 4:30 pm
  • Saturday: Closed
  • Sunday: 9 am to 4:30 pm

Featured Reviews


Frequently mentioned in reviews: products (18) order (17) Dookan (15) service (11) Indian (11) prices (9) India (8) ordered (8) price (8) delivery (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kirthana 2 years ago on Google • 21 reviews
    Amazing online grocery system and delivery from dookan. We couldn't find an India store in Hungary that delivers to Szekesfehervar. Most of them deliver only within Budapest. That was one of the main reasons we attempted in Dookan and certainly it was done neatly and timely. Received in about 2 to 3 days and the packaging of oil items were good. Way to go, Team.
    1 person found this review helpful 👍

  • 5/5 Uwe Vamdev F. 9 months ago on Google • 3 reviews
    So first I want to say I like the idea that a company selling products from India is interested in keeping prices low, not participating in the inflation hype. I check prices and most of the time dookan has the best prices. But even more, I like the ease with which I can order and how fast the order is shipped. If there is an issue which is unavoidable with selling/shipping products from India, it is resolved quickly and without hassle. Wishing you LOTS of success!
    1 person found this review helpful 👍

  • 4/5 Pruthveshwar S. 1 year ago on Google
    I live in Germany and ordered groceries on Dookan. Was impressed by the fast delivery, low prices, great discounts and to top it all off: very safely packaged. Really appreciate the service and would definitely recommend this to others.
    1 person found this review helpful 👍

  • 5/5 Ankita P. 1 year ago on Google
    I love your service. it was too quick; packing was so nice .everything it's just perfect. So happy to order again and again. Thank you for your fast and amazing service .
    1 person found this review helpful 👍

  • 5/5 Ruchin R. 1 year ago on Google
    Excellent packing of goods and service thereof. I am glad with the timely action by Dookan team post placement of the order. Keep it up and thanks for your efforts. Keep Growing
    1 person found this review helpful 👍

  • 5/5 vamsi kiran s. 9 months ago on Google • 18 reviews
    As a loyal customer of Dookan, I am pleased to share my positive experience with their service and products. Once again, I recently placed an order with Dookan, but unfortunately, due to unforeseen circumstances, my order was returned. However, I would like to express my heartfelt appreciation to the Dookan support team. They promptly and efficiently addressed my issue, ensuring that my order was resent without any hesitation. Their swift response and dedication truly impressed me. In the end, I am happy to report that I have now received my package. Dookan's commitment to customer satisfaction and their proactive approach in resolving issues have further solidified my trust in their services. I highly recommend Dookan to anyone seeking reliable service and quality products. Their exceptional support team sets them apart from others, and I am confident in their ability to provide a satisfactory experience. Thank you, Dookan, for your outstanding service.

  • 1/5 Gauri W. 7 months ago on Google • 11 reviews
    The packing was perfect and delivery was fast but unfortunately the products were very old. I ordered aashirvaad aata, sona masoori rice and basmati rice and all of that had worms. It’s so irritating to see that many of worms in food, especially the basmati rice..very bad experience.. And no I am not confused between the dookan products and the products from a local store because the fact that I ordered online is because I have no time to go and buy locally in person. Now I guess you can see the worms in the picture. And no I haven’t forgotten to keep it air tight. And finally… it was very weird of you to call directly on a working weekday early in the morning when people have meetings or important work in the office. And then call again in the evening for no reason.

  • 5/5 Shashi K. 4 months ago on Google • 6 reviews
    Absolutely fantastic Indian grocery store in Europe! From spices to fresh produce, they've got it all. Impeccable service, friendly staff, and a wide selection of authentic products. Prices are reasonable Five stars!

  • 5/5 Vasanth P. 3 months ago on Google • 5 reviews New
    Best team support and instant replies to the queries. Best Indian grocery store in Europe at affordable prices.

  • 5/5 Riya M. 11 months ago on Google • 3 reviews
    Recently i moved to croatia and couldn’t find any Indian stores near me. So with a hesitation ordered from dookan and to my surprise the goods arrived very early than expected and what surprised me the most is the way they pack things. They plastic wrap the products that have paper bag for extra protection which is very mindful and also for whole wheat flour(probably they are too valuable now lol). Appreciate the effort they put in neat packaging and fast delivery. Keep doing the great job. Would strongly recommend.

  • 5/5 Abhishek Sunil K. 3 months ago on Google • 3 reviews New
    Came across Dookan for my grocery needs a couple of times. Really impressed with the top-notch service and the quality of the products they delivered, especially with how swiftly they arrived. Managed to find all the essentials, like spices and popular Indian snack brands, all at a great price. Absolutely recommend shopping here!

  • 5/5 Arvind 1 year ago on Google
    Conveniently got it delivered in Italy. I used to order even from Germany.

  • 5/5 poojitha l. 1 year ago on Google
    This is my first package in my German life. The packaging is so good and no items got disturbed. Since the maggi packet is at the top, it got shapeless, but thats fine. Dookan is life saviour for indiand.

  • 5/5 Narisha P. 1 year ago on Google
    I placed my order and I was given a status every time on my order. When my order arrived it was exactly what I asked for. I was pleasantly surprised at the sizes of the products. Would highly recommend.

  • 5/5 Vijay M. 1 year ago on Google
    I placed my first order and received it pretty quickly to Germany. The packing was very good and were very professionally packed causing no transit damage. The prices are really competitive when compared to other online stores.

  • 5/5 Aswin ASWIN RAJ M. 1 year ago on Google
    I ordered from Dookan and got it delivered to Prague. Highly satisfied with the products and customer service. Excellent platform for Indian items.

  • 3/5 Shakila J. 10 months ago on Google
    Still we have not received the delivery packet in the given address. Instead DHL has posted a letter indicating it has to be collected from their local office. If we have to go & collect from DHL, better to buy from local stores itself. Will never order again 😒

  • 1/5 Vishnuraj M. 9 months ago on Google
    Ordered for the first time and a 30 kg parcel delivered at DHL Paket shop. No second delivery possible. Never ordering here again.

  • 5/5 Gopy H. 1 year ago on Google
    One of the best Indian grocery store with online shipping facility. Very nice customer service and fast and reliable delivery. I ordered from hungary and got delivered in 3-4 days . Really nice work.

  • 5/5 Bipin Kumar S. 1 year ago on Google
    Best place to get your Indian groceries.

  • 5/5 Karolína J. 1 year ago on Google
    I'm very satisfied with Dookan. Great quality products for good prices. Shipping was fast, I ordered on Monday evening and Wednesday morning my package arrived including fresh vegetables which were in great shape. Will definitely order more in future.

  • 4/5 Bharatiben V. 1 year ago on Google
    I live in a small village so I couldn't find out an Indian grocery store. after a few days, I got this online Dookan Indian store. I decided that I’ll buy Indian groceries on this site. I ordered on 21st May and my order got on 24th May. Compare to the price, this was reasonable. All vegetables were fresh. It was an amazing experience.

  • 5/5 Mayank C. 1 year ago on Google
    Placed my first order and received it pretty quickly in Germany. The packing was very good and even the glass bottles were very professionally packed causing no transit damage. The prices are competitive when compared to other stores and free shipping above 39 euros is good. Yet to order fresh vegetables, so not commenting on it.

  • 1/5 Sathish K. 6 months ago on Google • 2 reviews
    Hi, I used to be a regular customer at Dookan. Lately, I've noticed a significant price difference, and it's causing some concern. The products seem to be three times more expensive than the original prices in India. We've imported goods from India before, and they never costed more than double the price. If buying from you is triple the cost, it makes me question whether purchasing from India directly would be more economical. As an individual, I can get these products at 150% of the original price from India. I'm curious about the profit ratio, especially for wholesale. This isn't just a question to you; it's a concern for us as customers. We trust that you're selling goods at a fair price, but the recent price differences are raising doubts. For example, GRB Pure Ghee (1kg) is priced at a minimum of 29.03€ on Dookan, but it's only Rs 844 on Flipkart in India, which is less than 10€. Your valuable customer will be happy if your selling price is cheaper!

  • 5/5 suriya 3 months ago on Google • 1 review New
    Friendly Environment. All kind of products are available. Being a foreigner it is tough to adopt for International products but this place provided all kind of Indian products and made me to feel like home.


Call +420 773 842 228 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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