Customer service is just awful. The waiter came to me while I was alone and put his face so close to mine creeped me out so inappropriate!!! The front desk couldn’t care any less about anything.

Nice resort, two beautiful pools, ever night soft music, clean Sandy beach connected by small train to the resort. Tasty local food and wine. Amusement for children and sport. Friendly assistance at all levels

Beautiful and clean. Beaches are lovely. Basic supermarket and pharmacy on site. Eating out is a little limited and not as cheap as I thought.

Place is OK but outdated you can't get off site easily and most of the times the staff don't want to help you. The food is not the quality of a 4 star hotel let alone there is no variety either. I would not stay here again

I strongly recommend not to stay here. Impatient, unwelcoming staff, small rooms with little sound insulation, murky pool, and services that did not work e.g. wifi. Booking.com, at their cost, reimbursed our stay immediately leading me to believe that the Rosa Marina is a known problem.

You feel a bit trapped here. Here for a month. No restaurants/bars near by. Surly reception staff. It’s clean and comfortable. WiFi is appalling, which in this day and age is ridiculous.

Really a fun place. I played there and they really aim at making the experience as beautiful as possible for their clients.

If you are staying on site no problem however there aren't any restaurants easy to walk to for supper

Beautiful place. Very clean, and staff is helpful. Wifi is terrible outside of reception and pool area. Food is good quality, but buffet can run out intermittently. Would surely visit again!

Almost everyting was perfect. Food, beach, swimming pools, rooms, cleaning, etc. But about waitresses... I saw no smile on their face during all my week.

Nice place 15 min. drive from the old city of Ostuni. Three swimming pools (not heated), beach (walk there or use a private train), many parking lots, nice breakfast, very good food for dining. The fitness room has a nice view of the pool but requires attention (air conditioning, equipment, music, water...). There's no view from the rooms

Love it! Stunning place. Staff is really friendly, polite and very helpful. There's a small gym (free), laundry service, and three swimming pools. One of them is called "the lake", and it is huge. Life guards are vigilant when on duty. There's a small train to get to the beach (or you could walk 5 minutes). Shops are nearby. This includes a GP (no appointment needed!!). Green and blue sky. There's a good pizzeria (I think the buffet restaurant is overpriced) and breakfast is excellent. However, if you 'd like to go out, you could get amazing food basically everywhere. Will I come here again? Absolutely yes!

We stayed in Rosa Marina Resort for one week and we had an amazing time with our children. Everything was nice and clean, the staff is very polite and helpfull. We had the suite and it was very nice and spacious, great for a family of 4. The food is fresh and local, I would highly recommend booking this resort, especially if you're looking or a quiet place. The pools are amazing, especially the main pool, my kids loved it! The kids club is run by two lovely girls, our girls loved playing with Stefy and Debbie, they really made a difference to our holiday as they were very accommodating and the children loved playing with them all the time! Thank you ever so much for making our holiday a special one!

⭐ An Unforgettable Experience! ⭐ We had the most incredible time at Rosa Marina Resort! From the moment we arrived until the moment we said goodbye, everything was outstanding. The resort boasts spacious, modern, and beautifully lit rooms with a serene energy that instantly brings peace. The staff, the heart and soul of the resort, made us feel like VIPs from the start. Angelo's warm smile greeted us at the door, and Francesco went above and beyond, crafting the best coffee and cocktails that made us feel truly out of this world. The reception staff and cleaning team treated us like royalty. The service level is unparalleled, even among the many places I've traveled. As a family, we thoroughly enjoyed the fantastic mini club for the kids and the pristine beach, just a 5-minute walk or a quick ride on the charming train. The food, from the extensive healthy choices at breakfast to the delightful Italian selections, was always of the highest quality and taste. The amenities were fantastic, from the small gym with the latest equipment to the spacious and clean swimming pools. The evening musical entertainment was a lovely touch. We're already planning our return to Rosa Marina Resort - it's a place where unforgettable memories are made. GRAZIE MILLE for the incredible experience!

Lovely place, lovely staff but.... LACK OF INFORMATION This is the reason for my lower rating which otherwise would have been four stars. The complex is extensive but there is no map, or any other information, in the room. Other reviews note this and many people commented about this in the hotel. Reception staff appeared to have limited information themselves and some appeared unhelpful. We had minimal information - from the website - about the three restaurants and what they offered. The opening times on the website were unreliable - two restaurants closed while we were there and did not reopen despite being listed as open. A simple notice could have helped here. We found the bar sold ice creams (on sticks) but only because we saw someone else eating one. There were no gelateria in the area. The TripAdvisor entry for the resort refers to a shuttle service which did not exist. Reception staff had no idea what we were talking about when we asked about it. They offered to arrange a return taxi to Ostuni (limited to 2 hours) for €45. We later found a taxi driver who would drop us off and pick us up when we were ready. This meant we were effectively s (A taxi to Bari airport was €120 which was worth it - alternative is €35 to the station and then two trains.) Taxis were excellent. TripAdvisor also mentions massage - when I asked to book at reception , they pointed back up the corridor. After searching, I found two closed doors with small posters in Italian and mobile numbers for a hairdresser and a beautician (according to Translate). It was unclear whether massage was available so I didn't bother calling. My Italian is basic and I would probably not make myself understood. If there had been info in English about these services, I would have been better able to work it out. ROOM: We had a superior room. It was lovely and we couldn't fault it on comfort or cleanliness. Aircon and a large, comfortable bed. Also clean, good size en suite bathroom and shower. Line on the balcony for drying towels/costumes etc. Our immediate reaction to the chipped and broken stone floor was horror, but we got used to it, had no problems with it, and ultimately decided it suited the overall decor. No tea/coffee making facilities in the room. There was a mini fridge containing drink cans - no tariff - we assumed it was charged for and were right - €5 a can. LOCATION: As mentioned previously, the location is remote and transport is needed to get to the station or nearest town. When we arrived by train at Ostuni station, there were no taxis and no other way to get to the hotel. The hotel is in a lovely setting with three pools, bar area, a restaurant and pizzeria. The two pools in the top area were clean and well attended - we didn't use the lower pool so can't comment. It was lovely and quiet when we went at the beginning of September so can't comment on it during busy periods either. The beach was a short stroll away - no problem with this. RESTAURANTS: The main restaurant hosted the good buffet breakfast. Also, a four course evening meal - €55 per person - 1st course was buffet. 2 options for 2, 3 and 4th courses. Four courses is a lot, but there was no option to have fewer c except for in the pizzeria. The buffet antipasto was great. The main courses were lovely the first night but not so good the second. The pizzeria had about 6 options of delicious pizza and a few lovely deep filled breads. There was also a restaurant by the beach with a varied menu - we walked there for dinner but it had closed. The main restaurant also closed and neither reopened for evening meals during our stay. However, we noticed other people in the pizzeria eating different options such as salad and different hot meals. These may have been longer term guests. We asked and were offered a whole separate menu - verbally, no prices given. Presumably, this was because the main restaurant had closed. Staff taking orders from others did not offer the other menu unless asked.