1/5 Melissa G. 6 months ago on Google
I
was
visiting
Arnprior
alone
and
was
deciding
on
a
restaurant
to
sit
for
lunch.
I
chose
to
try
the
Lumbertown
Ale
House
because
of
the
enticing
menu
and
the
patio
was
available.
Upon
arriving
at
1:10PM
I
was
promptly
greeted
and
I
asked
to
sit
on
the
patio.
The
server
took
my
drink
order
right
away,
and
it
came
promptly.
I
ordered
food
when
my
drink
was
brought
out
(a
wrap
and
fries).
Again,
my
food
arrived
promptly.
As
I
was
eating,
there
were
several
things
I
needed,
such
as
napkins,
a
refill,
ketchup...
I
waited
patiently
as
10
minutes,
15
minutes,
and
finally
20
minutes
passed
and
the
server
did
not
come
out
to
check
on
me
since
she
brought
the
food
out
to
me
in
the
corner
patio.
She
did
however
check
on
the
elderly
couple
on
the
patio
who
were
seated
on
the
border
of
inside/outside
the
restaurant.
By
this
20
minute
mark,
I
really
had
to
get
leaving
to
my
appointment.
I
left
my
leftovers
outside
while
I
walked
inside
to
ask
for
service
to
get
a
refill
water
before
leaving,
a
takeout
box,
and
the
bill.
As
I
approached
my
server,
she
was
on
her
phone
behind
the
bar
and
did
not
look
up.
I
asked
to
speak
to
the
manager
of
the
restaurant,
and
was
shocked
when
she
said
she
is
the
owner.
I
told
her
that
I
felt
disrespected
to
be
left
without
service
for
25
minutes.
Her
response
"Well
what
do
you
expect,
I'm
busy
in
here
and
I'm
the
only
one".
I
apologized
and
said
I
wish
I
would
have
known
that
the
patio
could
not
be
tended
to
and
I
would
have
made
it
easier
for
you
by
sitting
inside.
She
replied
"OK,
so
what
do
you
want?".
I
said,
the
bill
finally
please,
and
a
takeout
container
for
my
leftovers.
She
proceeded
to
serve
a
few
other
tables
while
I
was
standing
there
before
going
back
to
get
my
takeout
container.
I
got
back
to
my
table
with
the
takeout
box
and
other
patrons
said
"there
were
birds
at
your
plate
eating
your
food
while
you
were
gone".
Very
disappointed,
I
went
back
inside
and
told
the
server/owner
that
I
was
upset
I
had
to
leave
my
table
to
get
service
and
as
a
result
my
food
I
planned
for
later
was
contaminated.
Again
she
asked
"Well
what
do
you
expect,
it's
a
PATIO,
OUTSIDE".
I
replied
"I
expected
service
at
my
table?",
and
reiterated
"I
feel
disrespected".
I
asked
"Is
it
because
I
am
a
single
female
small
in
stature
that
you
felt
it
was
acceptable
to
ignore
me
because
I
likely
won't
speak
up?"
She
replied
"DON'T
GO
THERE!!!".
I
was
stunned
and
shocked
by
the
response.
I
turned
to
everyone
at
the
bar
and
said
"I
am
so
sorry,
I
came
in
here
feeling
great
on
a
sunny
day
and
I
did
not
mean
to
cause
anyone
extra
work".
The
owner
did
not
say
anything,
just
printed
the
bill
in
full
and
handed
it
to
me.
I
paid
in
full
and
walked
out
of
the
restaurant
crying.
The
patrons
on
the
way
out
asked
me
if
I
was
OK.
I
said
I
had
never
had
such
terrible
customer
service
in
a
restaurant
in
my
entire
life.
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