2/5 Graham B. 1 year ago on Google
The
teenage
staff
here
are
not
trained
in
customer
service.
They
haven't
been
told
to
be
courteous
and
polite
to
customers.
Therefore,
they
are
not.
They
are
teenagers.
It
is
a
requirement
of
the
mature,
senior
staff
to
actually
'train',
i.e.
tell/show/teach,
the
young
staff
how
to
do
customer
service
-
not
just
which
buttons
to
press
on
the
cash
register.
Providing
customer
services
means
you
say
Hello/Bonjour,
then
Thank
You/Merci,
or
Have
a
Nice
Day.
It
means
you
treat
the
customer
like
they
matter.
It
doesn't
mean
bellowing
at
people,
sullenly
and
carelessly
throwing
their
stuff
in
bags,
or
expecting
the
customer
to
treat
you
like
a
princess.
The
senior
staff
are
doing
the
teens
a
disservice
when
they
neglect
to
teach
them,
and
neglect
to
make
the
expectation
clear,
that
they
behave
like
well-mannered
employees.
If
the
expectation
isn't
made
clear,
they
will
just
act
like
sulky
teenagers.
The
good
people
of
the
community
deserve
better
service.