Have been in the ER on a few occasions now and I can say, hands down, awful place. If you have another option, choose it. It took 2 hours before I was fully triaged. Triage nurse was rude and blatantly lied about services offered. Unless you are experiencing increasingly extreme chest pains, you are not considered even remotely important. Came in at 12am, waiting room wasn’t busy and I was told about 2-3 hours. It is currently 9am and I am still sitting in a waiting room. Nobody seems to care that I’m in pain or that I’ve been waiting almost double the time of most patients they’re actually treating. When I asked a nurse at 7am when I would be seeing a doctor, I was told very soon as shift changes are happening and more doctors are coming into rotation but so far those new doctors have taken on patients that arrived after 4am. If I hadn’t been waiting so long already I’d leave and stop wasting my time. And to top it all off, after waiting 9 and a half hours, I was met with a doctor who, in five minutes, diagnosed me, told me what could* be done, told me what he was going to do (nothing) and that I could leave. I will never be coming back to Ottawa Civic Hospital.

UPDATE 2: Following my complaints to the CPSO and the hospital Dr. Clancy began going through my online accounts. I haven't used my Linkedin account in several years and suddenly in the last 90 days someone has looked at my profile twice. That person was Dr. Aisling Clancy. After the second time she then went through my husband's profile as well. While the accounts are public and this is not illegal, it is incredibly unprofessional. The CPSO has guidelines advising physicians to avoid conflicts of interest as well as not seeking out online information without prior consent. Given the vindictive and bullying nature of Dr. Clancy's behaviour during my labour and delivery this further violation absolutely goes against those guidelines. The Ottawa Civic hospital needs to start training their doctors to better follow the standards of ethics. Dr. Clancy is certainly failing to do so. Original Review: Terrible experience. Awful place to give birth. Nurses were great but call ahead and find out what Dr. is on call in Labour and Delivery before going. If its Dr. Aisling Clancy go somewhere else. She is negative and rude and does not respect her patients. She (and the hospital) are more concerned with hospital protocol than individual circumstances and patient consent. I had twins and after extensive research and with the support of my OB and midwives I chose not to have an epidural. At one point Dr. Clancy leaned over my bed and told me I was making her a failure as an OB for refusing the epidural. She refused to let me use the shower, or the birth bar because they would make her job harder. She refused to let me hold my first baby ( apgar 9/9 and second twin did not come right away) she said that it would get in her way. It was like she was punishing me for not doing as I was told. After 30 minutes she told me I needed a c section for baby 2 ( this is protocol) but there was no sign of distress in me or the baby so I refused. ten minutes later she said the cord was prolapsed. Apparently on the way to OR the cord was pushed back behind baby's head and there had been no change in heart rate and he had shown no signs of distress but Dr. Clancy did not tell me this. She used the emergency to get me to consent to a c section. She used fear based communication and tried to scare me into consenting to interventions she wanted and with-held information when that didnt work.If you want to have any opinion about your care or do not agree 100% with Dr's orders this is NOT the place for you. Also very poor follow up after delivery. The only thing any of the doctors said to me after the c section was "Don't have any more kids for 18 months". After that I saw a Dr. who hadn't even been in the delivery, once for thirty seconds and when I had more questions and asked to speak to someone before I was discharged no one came. Once you've had the baby they don't have time for your concerns or questions. UPDATE: I contacted patient relations as I was told to do. In response to my negative experience they said congratulations and thank you for your feed back. I had to email them two more times in order to actually have someone take my complaint seriously. It took three and half months to speak to anyone and when I did they defended Dr. Clancy's behavior and called her a "strong communicator" I reported Dr. Clancy to the CPSO. This is now on her permanent record. However it is considered a "minor complain" since it was about her communication and didn't involve any medical issues so is not public. I strongly encourage anyone who has been treated similarly by a doctor to complain to the CPSO. Treating patients this way goes against the standards of care and ethics.

Stay away for neurologist Skinner, he calls women "pretty young things", and when complaining to the hospital, they do not care and just offer a chaperone to the next appointment. They clearly just want to protect disrespectful and disturbing treatment of women and do not actually care about patients care. This "doctor " has belittled us and has not actually helped us at all, has not done his job and can not even fill out paperwork properly. Because of Skinner incompetence we now have to start over with a new doctor . He refused to file the paper work properly even when showed that he was not doing it, he refused to take accountability for his actions. The hospital will not help us and just wants to protect his fragile white male ego and privilege. Only go to this hospital if you want to be degraded and demoralized. They will not actually help in anyway. We have been going through this process for over a year with no help actually given. Only go here to die if you have no other options Th civic does not take womens health seriously, they don't take mental health seriously. They are an absolute joke. This hospital is stuck in the 1950s for patients care and treatment of women

I have experienced the worse at Civic Hospital today. I am not going to list personal info here but the list of errors and mistakes they did to our family today is an eye opener. Please be careful and don’t be afraid to speak your rights! My respect to all health care workers who do their job with professionalism and respect for patients and families. My family and I will try to avoid coming back again to this place. From 10:30 am to 9: 00 PM We experienced the worse.

First of all I am thankful that my treatment went well inspite of all the huddles. I was waiting in the emergency for solid 2 days just sitting on the chair. No one knows what would be the next step or when will the doctor arrive, when will the labs be open. Wait in the lobby is the answer that they got

* This review is based solely on visiting a patient at the Civic - I was not a patient * I have never in my life felt compelled to leave a review for a hospital, but after visiting the Civic Campus of the Ottawa Hospital I was shocked at how filthy this hospital was. I noticed the lobby was dirty but thought that could just be due to high traffic. The elevators were filthy, had garbage in the corners of them, and looked like they hadn’t been vacuumed in weeks. There were carts and empty boxes littering the hallways of the 4th floor. The floors in the patient room we visited, looked like they hadn’t been properly cleaned in days. The patient we were visiting had to move buckets and things out of the way of the washroom door, in order to enter it. I personally, used one of the public washrooms, which was absolutely filthy. I have been in gas station washrooms cleaner than this - The grab bar in the accessible stall was too filthy to put you hand on, the walls disgusting with things smeared on them. To be honest, it looks like they wiped them down with the dirty floor mop. If there is ONE PLACE that should be clean - It’s a hospital. Shame on the Civic for being filthier than the parking garage ….

Would give less If I could. Waited 13 hours with my 16 month old child..During this time I watched as nurses hung out talking and watching videos in the office and watched nurses walk by with their phones out watching videos and 0 people were seen by a doctor the entire 13 hours people finally started to get seen at 6:20am which is also the first time I even saw a doctor walk in the emergency department, seemed there was no doctor for 13 hour. Honestly the worst experience I’ve ever experienced. No food no water no drinks nothing and my 16 month old was treated as if he had little to no priority even when he has been coughing for a month to the point he was vomiting mucus in the waiting room and in the room. Oh also don’t get your hopes up when they call you to emergency. You’ll wait hours then go up to emergency then they will have you do urine sample and be sent back to waiting room for several more hours. Then just when you think ok their calling me in NOPE surprise you’re now put in the hall way of emergency to wait several more hours until you finally get a room to wait the rest of the hours until you’ve finally had enough and leave with not seeing a doctor because you’re so overwhelmed and tired. Oh and don’t bother asking how long the wait is the answer is always the same I honestly don’t know.

I generally never leave reviews but this is probably the worse service I have ever received. I came to the ER hoping to get some help but got nothing. I waited 13 hours for a 3 minute interaction with a doctor who didn’t take any steps to assess the problem. He just told me the symptoms I was having was because of a previous condition that I have, while I tried telling him that I have never experienced these symptoms before. And when I asked about a symptom that was completely unrelated, he simply said “I don’t know” and walked out. They had put an IV in me shortly after I came in, that I then had to find a nurse myself to take it out so I could leave. Extremely unprofessional and unhygienic as well. Never would’ve waited 13 hours for this.

This must be one of the best hospitals in the country. I had a very scary experience supporting a family member and once we were in care in the ward I was amazed at how gentle, patient, professional, and genuinely kind the medical team was, from the doctors to the nurses to the clerks and orderlies, everyone was helpful, patient, and genuinely kind. The care my family received truly blew me away and in this time when medical workers must be so overworked by the pandemic it is even more astonishing. Thank you to the nurses and doctors and staff of B2, thank you thank you thank you from the bottom of my heart.

Wonderful experience yesterday! I sliced my finger tip off as I was not as careful as I should have been. So off to the civic! I arrived, and I was triaged, registered, and getting a tetanus shot, waiting for the doctor within an hour! Everyone was so nice (maybe because it was my birthday*) I noticed after getting registered I needed more bandages and they took me in right away, I would have felt terrible bleeding everywhere! 10/10 will return again! *I do not recommend this place for birthday celebrations. Unless you are being born here, go be born here.

Yesterday, I needed to go to emergency for my own reasons. Yes, the wait time was long: I arrived at 1:20 and left at 7:30. This is still better timing than I get with the service in Quebec so I can’t complain much about the time considering. This is pretty prompt from my experience. During my wait, I can’t tell you how many people I heard complain to whoever they could, whether that be the intake counter, nurses, and even doctors, about when they would be seen. These stalls only delay the wait time since they can’t do their jobs while they attend to you complaining, keep in mind. All of the staff at this hospital were kind and courteous. I don’t come here often but the way within one visit the staff completely made me feel welcomed was unlike anything else. They call you once for any blood tests before a doctor can see you and you need to be let in by the admin staff of this department. My second time having to enter this location, the attendant remembered me and without hesitation let me in without question. The nurse inside this area (yellow urgent care) was dealing with a lot of unhappy & impatient people. When he returned from his break, he saw I hadn’t re-entered a room and was still waiting since I needed a different kind of bed for my doctor to perform the procedure necessary. Right away when he got back, he placed me into the first room available in order for me to be seen. The doctor (Dr. Lacroix) was an absolute pleasure during my visit. She was open to discussing different ways we could proceed but respected my choice and decision that I made. The process was quick and painless. She even ensured that I was being followed up on other issues that I told her about just in conversation of explaining how I got to this point. She also offered me advice on a quick inquiry I had that was unrelated to my main reason of the visit. Though it was a small visit, I can tell she is a wonderful doctor and anyone should be lucky to have a compassionate doctor like her for treatment in emergency. So long as you treat the staff like humans with patience and kindness, they will absolutely be the most helpful & sympathetic people they are capable of. I didn’t bother any of them about the wait time or follow up to bother them about when my treatment would be. I just sat and waited and somehow, the staff still remembered me just from meeting me once from all of our initial interactions. They were thankful for my patience which I had no problem with. At the end of the day, going to emergency with a triage system, there will be delays and we should not complain about the fact that someone else is receiving care if theirs is more urgent. I am pleasantly impressed with the staff at this hospital and how many of them were still keeping smiles full under their masks. These are the kinds of staff you want attending to you.

Waiting over 4 hours in waiting room. Hospitals wait period hasnt change over 5 yrs. Hasnt improved at all.

Honestly THE worst hospital I've ever encountered!!! I've been to this hospital once by ambulance and took hours to be seen because they brought me to emergency waiting room. Then I went in on Sunday of last week and waited 8hours after a damn car accident, they didn't do anything even though I have FRACTURED RIBS... I'm receiving an invoice of 45$ every week for the ambulance but yet ever time I call to discuss my payment and I got put on hold for 15 minutes, then it rings once and then goes silent but it almost sounded like foot steps and I stayed listening to that noise for an other 10 minutes. This is so frustrating and I rather get seen by my 9 year old and tell me my diagnosis by her. I am a PSW and I've never seen people who don't care about their patients as much as this place. They don't care about you, they only care about their money. No wonder the government is paying for nursing school programs. They need better more caring people. I would just go elsewhere if I were you.

I would give a 5 stars for care because I’ve receive amazing care and my health addressed and problem solved each time I went but 2 get taken off for the unprofessional women who work they Aren’t kind and will raise their voice at you unprovoked they deal with way to many agressive people at the hospital and act like everyone is the same horrible experience. If someone from the hospital reaches out to me I might consider changing my review but for now I find that a lot of people who work there know they’ll get away with speaking to people how every they choose and their bosses really could care less as no one asked me if I was okay or tried to understand me if they truly cared about our experience at their hospital they’d see them acting inappropriately with people on camera and would be corrected not one mature soul was at that hospital today

The Ottawa Hospital Civic Campus is located at 1053 Carling Ave. It is a very big hospital that dates back to 1924. It serves Eastern Ontario, Western Quebec and Eastern Nunavut. I have found that the doctors, nurses and staff very helpful to me and my family at our times of need. The clinics use up to date technology in their patient care centres and lab technicians offer professional personable service. The hospital can be confusing inside and if you go I recommend you ask for help at the information desk or of the many volunteers stationed at various parts of the hospital. The hospital also has some interesting architecture that you may appreciate when you have time to recover. I appreciate the dedication from those who work so hard in this hospital. We are lucky it is in Ottawa.

It’s really a lottery on the doctor you get in the ED urgent care section (some have been attentive and reassuring while others have told me to get out and make room for real sick people, while I was sick from EBV in 2010) but almost all of the nurses I’ve met here are amazing, it needs to be said. Update 08/2016: My father went to the Civic ER with worsening abdominal pain for two months and total inability to eat. The doctors didn't provide sufficient assessment at all; they only told him to "go home and try Aleve". We then saw a doctor at the General Campus ER just last night, who immediately saw something was wrong, ordered the abdomenal CT and quickly found what they thought were two adrenal tumours and later turned out to be other problems. I don't understand what is going on with the Civic ER, but for them to miss a cancer with clear symptoms like inability to eat is unacceptable (it was esophageal cancer). However, I was told by a Dr. Woo at the Civic ER that one time that "we don't look for cancer here". 05/2016: Was told by a resident that my problem "isn't even a thing". Went to the ER in Hull and found out I have mallory-weiss tears and am receiving treatment. If you are at the Civic ER and get stuck with a resident who doesn't seem to understand, ask to see another doctor.

My son had a workplace injury on Wednesday. He needs hip surgery to insert two metal plates. Everyday since then, he gets bumped ( today is Sunday) as he is not considered a high priority. I understand he is young and otherwise healthy, but he does not deserve to Lay there for days getting bedsores. I am truly grateful for his care but dropping him repeatedly because of his young age is not ok.

Dr. Hutchings, intern, is an incompetent doctor. Went to medical school to prescribe Tylenol - that's what I got today as a prescription after waiting for 5 hours.She cannot even distinguish between the throat infection, which lasts already for 2 weeks, and viral. She provided a note that I should go to work on Monday, August 31, 2020. I feel sick, and if it is viral, how can I go back to work? And she knew that no doctor would see me during pandemy for sore throat. My family doctor is only available by phone. Got prescription - 1,000 mg of Tylenol every six hours for mild throat pain. Am I a horse to take such dosage? Insane. Looks like nobody cares about people suffering." If you feel worse, come back" - so easy to say for them. P.S. Got prescription for my throat infection, no need to say not from Civic ER. Feeling much better now. Nothing to say.

The lady at the desk today gave me a hard time trying to make an appointment for my husband because he needs his staples removed and a follow up for a factured pelvis. I had no problem contacting them any other day for questions, but this this lady today didn't even want me to give her his name. I thought Ottawa's hospitals were suppose to be good. What a shame.

The female nurse in emerge is absolutely out of line speaking to anyone in a degrading invasive tone and questioning anyone why they called came to the hospital. She deserves to get fired and to suffer the same health scare I had. Then lets see who comes running to the hospital first. NO EMPATHY = NO JOB

I had a bad knife injury and hand surgery here and have been back periodically for months. The doctors and nurses and technicians are all very nice, even the kitchen staff was super helpful and sweet. Made me want to go back to school and become a doctor. Great hospital. Great people. The Physio woman I had, was the best of the best nothing but good things to say about her. Very patient with all of my questions and nice and knowledgable. I've had bad experiences with the Kingston hospital the civic is so much better.

I went into the ER on May 11 in the evening with a broken elbow and wrist. Everyone was so helpful from the girl at the door, who helped me dig out my health card, to the Triage nurse, who took excellent care of me while I was waiting in the waiting room. The wait time was up to 9 hrs, but the staff all tried to be courteous to the patients who were distressed about the wait . I had xrays immediately, and was in a room within 3 hrs, which I felt was very reasonable. I was attended to by Dr Wilson, who was so lovely, and her 3rd yr med student, Matt. Also a very efficient Australian nurse. I can't say enough wonderful things about the treatment I received while I was there. Thank you all so much for helping me through this awful day. 😁

I do not recommend obstetric care at the labour and delivery unit here. Please go anywhere else, even if you are high-risk and need an OBGYN care. They do not care about women, their maternity care is awful! I have heard many women repeat sadly similar stories to my own of being treated horribly. If you do not accept *their* plan of care for *your* labour they will keep pushing you to do it. They violated every single aspect of my birth plan. I was treated horribly by residents and nurses. One resident and nurse refused to help me when I was having a reaction to one of the medications they gave me. They did not do anything until my husband arrived. When they did provide the care I asked for my reaction stopped immediately and the resident just shrugged. Another resident told me "I told you it would hurt" after he conducted a procedure, that didn't have to be that painful if he was gentle, and explained things before just bluntly doing things to my body. A third resident injured my daughter when she was delivered by c-section. On top of this they are abelist. I could go on about all the horrifying things that happened, but I think I've made my point clear. For the sake of the mother and baby please find an OBGYN ( if you choose or need one) that practices elsewhere.

I was in the ER last night (April 20, 2023) and I was very impressed with every part of my experience. The Admission and Admin staff were professional and quick. Despite a fairly full wait room I was triaged within about 20 minutes. The staff within were remarkable; kind, efficient, and most importantly compassionate. The ER was highly organized and I was grateful to be seen by a doctor who took my concerns seriously and moved my existing issue along further than I expected. Well done every one of you, right down to the man who was handling the cleaning.

This used to be my preferred hospital… until tonight. The doctor in emergency told me they’re too busy and can’t put a cast on me, that my family doctor should do that instead. I cried and begged for treatment saying I have no family doctor and I can’t even find an in-person walk-in clinic. The doctor refused to give me the cast he said I needed. I can’t help but notice I’m the only person I saw who was refused a survey to review the Doctor. If I break it worse they’ll maybe help me for once! So I guess I’ll go home and try to break the bone more! Thanks for the medical care :(. Staff is actually super nice though!

came to the hospital yesterday with a painful virus (not covid just flu). I waited in the main room for about 2-3 hours and finally got called to the back. There I waiting in the second waiting hall for about hour or so and then got called into a room with a bed. They took my temp and vitals and my fever was getting worse. They didn’t give me any Tylenol nothing. I was so dehydrated I asked for some water and they didn’t even give me that. 3 hours go by and no doc has seen me. I pressed the call button because at the point I was in so much pain I couldn’t handle it. The nurse came not even looking at me and says ‘what’ I’m in tears asking her how much longer and she says to me ‘ I can’t tell you that, you’re already in a room, ugh’ rolls her eyes, shakes her head and leaves the room. I’m in full tears now. 5 hours go by and I see a nurse in the hall so I ask her what is going on I’m in so much pain and no one has seen me and she goes ‘no one has seen you yet?!?’ Even she was surprised because they logged in the computer that the doc already saw me. Then she goes to the back and 2 seconds later another nurse finally comes out with the meds and iv bags. They totally forgot me in my room and lied. Never going here again.

During the pandemic these people are left on the front line. They've been very kind and nice and have tried to assist as best as possible. However, they did lose my dad's two Chargers and wires for his tablet and his phone. They did find them three weeks later. It is a hospital and this funded by our government. Cuz without them, we'd be in a lot of trouble. Only go there if you really need to.

To begin with, I was discharged from this hospital after a couple of days with hardly any medicine with a serious gun shot wound to my nerves. I spent weeks at home in constant pain and thought it'd go away. I was taken back to The civic hospital because I was no longer able to bear the pain. They looked into my needs realizing they made a mistake and apologised for being released early. I was supposed to have been on 4x the dosage that I was given. I had to stay in hospital for an unspecified amount of days on bed rest because I could not walk. My last day there they told me to try and get up and walk during the week without any physiotherapy. I clarified that I couldn't and they still urged me to. I was tired of fighting so I decided to get up twice and on both occasions I had to get back to bed in immediate and intense pain. They’ve continued to argue with me. They took away access to my bottle where I use the washroom for a little less than 24 hours and ordered me to get up and walk if yu need to use the washroom. After keeping back my pee for endless hours I had to empty out one of my water cups and use the washroom there. Mind you that doing so can cause a uti or my bladder to burst. I don’t know if yu guys do this to every patient but this was truly unacceptable, unethical and inhuman. Some of these doctors and nurses should be dealt immediately.

Just stay away from this place.

I had a very recent visit to the emergency room as my anxiety from my PTSD was out of control and my partner thought it best I go as I had become unresponsive and agitated. I found the doctor's to be very professional and courteous. The Ambulance team were exceptional and a credit to their profession. However the nurse that was on duty during the night shift was very condescending and patronizing, which detracted from her professionalism (and brought discredit to herself and the institution). The nurse reminded me of a pouty-spoiled child. I had to ask for water 3 separate times, the first 2 times were courteous, friendly, and sufficient times between requests, with the 3rd being a bit more direct. I quickly apologized (PTSD / anxiety was in overload). I realize I am not special nor deserve anything above reasonable treatment. I may have misread the situation when I stepped out of my room, but seeing one of the staff sitting reverse in his chair, arms hanging down, head slouched forward and sleeping (resting his eyes or checking for floor cracks?) I thought my 3rd request for water was reasonable. I then asked for a blanket as it was 3 AM and was only wearing a T-Shirt and shorts. That was met by having the door opened, attendant stepping in, and air tossing 2 at me. The intent was met, but would they (if the roles were reversed) accept the same treatment? I like to think I am a very reasonable man, and as a father of Registered Nurse, I am reminded by her of bad-patients, which has made me appreciate what they do all the more; in my humble opinion that was not me and I was doing the best I could. I would never call for the nurse to be fired (that makes no sense) nor the sleeping attendant required to look for new employment (I bet he could be a mattress tester?). That belongs to the hospital administration to decide. I have not walked a mile in her shoes, so there could be a variety of reasons for her attitude that night. However, the same goes for her. I like to work of the 10 / 80 / 10 adage. 10% of team will work very hard, be courteous, and maintain professionalism in the face of adversity. 80% of the team, show up on time, do good work, but put no extra effort in, but are needed on the team. The bottom 10% are the one who complain all the time, put the least amount of effort in, do sloppy work, and look to others to carry their load - I guess this nurse will have to decide. I was made to feel completely humiliated and degraded. And I will emphatically state I do not believe I was unreasonable. In the end, the treatment I received only intensified my anxiety, so I politely asked to leave, but not before a couple more passive-aggressive, condescending comments before I departed. On the face of it, my complaints are trivial, and I know that: water, blankets, and the nurse was not nice. But in my opinion people need to be held to a standard that is expected and that they are getting paid to do. It is not good enough to say "we will look into it" which roughly translates into "do nothing". I wish my experience was better. Good luck to the nurse and night staff - I hope you develop into a better person.

I found the staff were prejudiced against Indigenous people, treated us poorly if at all and have no protocols in place for suggestions or complaints of such. Doctor's laughing to see burn patients in pain, nurses who are stealing patient medications, advising people of a deceased infant when in fact the infant was not dead, giving one of us, Hepatitis-C with contaminated blood 20 years after it became public and so many more horrific problems. Avoid this hospital, especially if you are Indigenous.

First of all I do not like hospitals so the building is creepy in my opinion. However the service by the medical personnel was excellent. I used to go to the cafeteria which was good. I do not like basements of hospitals because the morgues are located there and I fear seeing a deceased person. Getting my four Covid shots most likely kept me out of the hospital.

This review is for Dr. Sandra Rainbow. This Doctor is the most comforting and skilled physician I have ever experienced. Painlessly and skillfully 6 stitches put my big toe back in place. One clumsy old man can walk around again. The Civic hospital is straight from HEAVEN and all the staff.

The doctor asked insightful questions and covered many different possible areas of diagnosis within just one sitting question session. Be forewarned, if you arrive at a time when it's really busy then be prepared to wait up to 8 hours or over if your issue is not immediately life-threatening. If you have a serious issue though, you will be moved to the front of the line as I was. Given my positive experience though, I did also have another time when I came in for reactions to the COVID vaccine. That time it was so busy that I waited for close to 9 hours before deciding my vaccine reactions has passed and it was safe enough to go home.

The Civic Hospital!! After a recent lung problem, and 9.5 hours in the ER ( thank you Mr. Ford. I know where my vote is NOT going next time).. the ER staff, Doctors, and Nurses, were all top notch! Very professional, polite, and attentive!! And the paramedics who took care of me as well, were awesome!!

Stayed at this hospital overnight for an emerg. Wasn't feeling so well so I ended up going to the emergency. It took a couple of hours to see a doctor but I was happy with the results. They were able to determine that I had a clogged artery and needed surgery right away. They saved my life!!

Amazing amazing amazing staff at the labour and delivery unit and post natal unit. Each nurse, doctor or anyone else we interacted with was so nice, professional, respectful and didn’t mind taking time to explain everything to new & nervous parents. I was there from Wednesday to Sunday and saw a great number of nurses…all so so great! Thank you for making the experience of bringing our daughter to life so enjoyable and relaxing

I had come to accompany my friend who needed to go to the er, and had waited a total of thirteen hours. Two hours into our visit my friend was given an iv and they left it in her arm for the remaining eleven hours.. and we had to chase down someone to remove it so we could leave and they carelessly ripped it out of her arm which caused her to bleed more than normal when an iv is removed. When after a total of 10 hours of waiting we finally get into a room, and over an hour later are visited by a “doctor” who says the cause of her issue is an irrelevant medical condition she has and is currently on medication for and has under control. my friend had several issues going on with her body and this “doctor” only gives an explanation for one of the several issues which is a false explanation. when my friend asked about the other issues going on he simply said “I don’t know” and then left. If you need a hospital in Ottawa, do not go to this one, it is a waste of time.

Main hospital in Canada's Capital City. Had to go there for the birth of our child. Just a horrible experience. My wife was in a lot of pain in the labor room begging for them to give epidural for 2 hours. Overheard from the staff that it is busy with other patient. What a great world class facility that has the capacity to serve one patient at a time. Just shows the state of health facility in Canada. That's how they make health free: by not providing it to everyone.

Had to call 911 for a bottle of water.

Beware of their shady finance department. If they make a clerical mistake and get your address wrong, they'll send your bill immediately to collections without your knowledge and hurt your credit score. No accountability on their part whatsoever!

I was in emergency Thursday the 25th of June at 11:00. I can’t say enough about the wonderful staff. Very efficient, friendly and caring. Thank you so much I know you are working under very straining circumstances.

Very impressed how the ER handles mental health situations. Sean, who signed us in and did the COVID screening, was caring, welcoming, thoughtful, and professional. He frequently checked in on his ER patients and made sure they were comfortable. He remember each patient by their face and their name. I was extremely impressed by Sean, he made the ER experience a calm, comfortable, and positive one.

Personally I've had the best experience at this hospital thus far, with my health concerns and I went to 3 prior to this one - all extremely rude to Me - at least here I felt like I was in the right place and I wasnt treated with disregard as to just how sick I am. I appreciate this hospital staff for being so kind and empathetic with Me personally in times when lots of us really need it. I live in Cornwall Ontario but I actually make all my medical appointments for the Civic Hospital only now.

Our time at the Ottawa Civic Hospital was a very mixed one. The nurses across all departments were fantastic, caring, and were very attentive to my wife’s needs as well as my own as we were going through the process of bringing our first baby into our family. So huge shoutout to them because the month we were in hospital would have been unbearable without them. Our OBGYN was also very helpful and helped us through our journey bringing lots of information and clarification that was greatly needed in a time where a lot was happening at once. Unfortunately, that is where my compliments have to end. The biggest problems we had were all the opinions and diagnoses that doctors would give for us. We felt like we heard 7 different opinions that were never cohesive along with other doctors. My Wife was diagnosed with Preeclampsia, only a couple days later for another doctor to tell us that she didn’t and was going to discharge us with Blood Pressure counts still being rather high. My wife got tested for every.single.thing. Taking blood all the time and while it did rule out a lot of things, it was a lot for my wife to handle. My biggest problems come from the special care unit nursery however. On the day of our discharge, the nurse that was there asked if I wanted to change my baby’s diaper. I said “I guess” tentatively because I’ve never changed a baby’s diaper before and I’m completely new to all of this. The nurse responded very rudely and said “well you’re gonna have to learn how to do it at some point!” Which angered me beyond belief, showing no understanding of any form of teaching for me. Throughout the rest of the interaction she would tell me things to get, and when I didn’t know what those things were, she seem frustrated even though again, I’m a brand new father. It seemed as well that we were very rushed to get us out of the hospital, which I understand when you have a big city with a lot of people and babies to tend to, but if that has to be done, more teaching and guidance would be much appreciated and would have put myself and my wife at ease. Overall, there was good and bad, and we still have a lot of questions that weren’t answered or things that nurses gave us in the special care unit that were either not explained enough, or talking to other doctors and nurses, were just not correct. We still appreciate all the work that was done and the care that we received from the many nurses that were with us over the past month and allowing us to bring our baby home and being able to finally bond and spend time with her.

Ottawa Civic Hospital - Parkdale Campus March 2023 I attended an appointment here. The building was easy to find, and I was lucky to get free street parking on Parkdale that day (around 3 p.m.) Inside the building, everything is marked well with signs of where to go. When I arrived and checked in for my appointment, I was called in immediately, and didn't even sit down. Probably within three minutes, I was questioned by a resident. A few minutes later the doctor arrived. The fastest appointment process ever! After this, I went to the main floor for blood work. In less than ten minutes, I was registered, waited to be called, and had my blood work completed. Away I went. Amazing fast, friendly service.

Maternity ward - We were given the best care from the moment we arrived for induction, through labour and delivery, and furthermore through our 2 night stay with our Newborn. Truly every person we came in contact with was compassionate and so caring and happy to answer the millions of questions we had as new parents. Delivery room was very spacious and we had a private room for our stay afterwards, Dad was made comfortable with a pullout couch to sleep on. I was given 3 meals a day, all very decent. Thank you to the Team, especially Rebecca and Batool we really appreciate you all. Kayla and Geoff (Dec.16th - 18th)

Had a neuro spinal injection today. Amazing experience. The nurse/technician was wonderful, kind and professional. Dr. Chakraborty was prompt, took the time to explain everything and is exceptional at what he does. The BEST experience with this procedure that I regularly have twice a year.

Where should I start? My father is having a back surgery as I am wrighting this review. He is still at the hospital because he is not sutable to leave juste yet. There is a doctor visiting him twice a day that is super mean to him. That doctor is staring in his eyes and just tells him that you dont need anything. Last time the same dr slaped his back very hard on the spot that thatthe surgery was one. I write that review hoping the admin of the hospital sees it. I am personaly looking for this dr. I have questions answered from him. I will make sure he will be in trouble and he will never do that again to anyone.

The services the Hospital offers are good…IF you can get to them and to your appointment due the horrendous parking situation. There was a huge bottleneck with people who were so impatient started to drive on the opposite side of the street, so we were stuck….no one could get in or out the parking lot or drive up or down Ruskin street for over 45 minutes to hour. We waited for 2 Years for our appointment and risked it being cancelled due this insane situation. There is little to no direction to help expedite the situation. To not loose our appointment, we drove around and found a spot hoping it would be ok only to be ticketed…Thank you Ottawa. Oh and the MacFarlane garage line up was so long going down two streets that in order to get in line we would have blocked lane ways. We hope that any future appointments will not scheduled to this hospital even though the Doctor was very good.

Services provided is extensive, wait times has a lot to be desired but this is typical of most major hospitals. Attitude of staffs is broad from excellent to rude. If one lives far away from the hosptial and calling to speak to a loved one it is challenging to the extent they lose "portable phones" so getting a phone to the love one to speak on the phone is impossible. As for emergency wait times it is prioritize so that is understable. Parking for those with handicap permits is near impossible and for the most part is not enforced requiring those with walking issues and with handicap permits walking down 5 floors. But these are the issues with most major hospitals. I would have liked to give 4 maybe 5 stars but the myriad of issues negates that. On a positive note since the pandemic I have seen a lot of improvements and I strongly hope people slice the staff some latitude since they have a lot on their plate (they are people to)

It used to be a great hospital church just the other day. It was return visit after being there just 3 days ago for almost 15 hours. I was returning with the same issues and the same problem. Blood and urine sample we're taken from me within a few hours of being there then I waited over 10 hours to find out that it was going to be yet another three to four hours before I see a doctor. I was so exhausted I wanted to sleep on the floor. I became so frustrated I decided to leave and ask if I could have a nurse remove the IV they put in my arm or 10 hours ago, a little Chinese nurse which I've never seen came over and actually ripped it out of my arm I couldn't believe it my arm is so swollen and bruised. When I asked her why she did that to me she just smiled and walked away. I can't believe there's nurses at the civic hospital that prefer to give pain rather than to help a patient this nurse is dangerous and should not be practicing here And for that reason alone I will drive out of my way to another hospital to seek a medical attention. I will never return to the civic hospital.

I live with Type 1 Diabetes and the nurses and doctors don't even know I exist. The staff argue in front of patients who they also yell at. It has posted no pictures or videos but as The World Health Organization will see is that there is video of them yelling at a wheelchair bound patient for not being fast enough. The staff don't care to ask people how they are, there is no mask rule for the workers here meaning I will get sick from their selfishness... Once again I am reviewing here only to cover my bases, The World Health Organization and the Ambudsmen of Health is going to be getting a much more involved and in-depth look. I've been in the emergency room for over twelve hours, unlike the staff I have talked to the patients here, and they have a lot to say. Facebook here we come.

I've waited 9 hours to see a doctor but that would be okay if they helped me. I had a lot of complaints and symptoms that lasted 2 months, and I was said that I had a Covid. I requested to do a Covid test, but I got a reply "There are no Covid tests at the hospital, you can buy by yourself, but they're only 40% right". I have very serious symptoms, swollen lymph nodes is one of them, so I requested to do an additional ultrasound and testing and they said that there was nothing emergent in my situation, and haven't prescripted anything even for the Covid. I don't have a family doctor, I work and pay huge taxes in Canada, but by any reason, doctors think they may not care about my situation and try to get rid of me. I'm very disappointed and for me as an immigrant, the Canadian healthcare is one of the reasons to immigrate to another country.

A place that does not take your words seriously. They will not go beyond their skills to honestly give good health care solutions. Expect to be seated by a Covid-19 patient as you wait their 4 hours waiting game. Very Sad Reality Full-time Dr. Hypocrites with a smile.

I don’t know how this hospital can be run SO POORLY. An embarrassment to the health care system. Incredibly rude staff from my 2 separate experiences here. Wait times are ridiculous. Can you PLEASE get your awful hospital to atleast FUNCTION efficiently, it’s the capital of Canada… it is the perfect representation of our country’s health care system - and that’s not a good thing…

A company depends on staffs and employees. I am very happy with Mark who is manager there. Even though it took time to get my refunds with previous managers, this time Mark solved my problem. I am thankful to him.

Always treated with respect and they are careful to ensure that every one abides by the guidelines for safety.

Seems kind of weird to review a hospital, because usually when you're going there you don't care about much except getting better/healed. That being said, I had to go today to put a finger back in place after I fell and dislocated it sideways at a 90 degree angle. I had a very good experience, the staff were extremely friendly, helpful and I appreciate it.

This is by far the best ER I have ever been to. Everyone was SO nice and it’s clear they care, they are organized and they are doing their very best. I didn’t even know hospitals could be this good.

Best medical service ever. Dr.Nagpal was so understanding with my concerns. He answered all my questions . And the wait for my surgery didn't wait too long.

Our first child was born in this hospital. We had noting but great experience. All the nurses, doctors and hospital staffs were very caring. Other than the birthing unit I had experienced another operation in this hospital and had similar experience.

The Civic Campus is filthy outdated and bleak. Staff are overwhelmed with work. Patient care suffers. It's a bad place to be sick.

MELANIE PRATT NEEDS NEW STAFF. THEY'RE IGNORANT AND RUDE

Treated very well. Was in on recommendation from cardiologist.

People who are working here are not responsible about patients,they don’t care about you if you suffering of pain . Even they don’t tell you if they haven’t specialist and you should wait here for hours 3.4.5 . Very amateur nurses.

always took good care of my parents

Reception is not very friendly and depends on the person you contact. I communicated with around 6 nurses during my wife's visit, only 2 were friendly. The others are not and they make you feel not welcomed. I felt I was being interrogated and not treated. The emergency service is bad, waiting time is bad, and if you do not have insurance, you will pay around $900. The amount is very huge and does not make sense.

The hospital may be old and due for a major upgrade, but the staff more than make up for it. Every nurse I dealt with on my week long stay was curtious and dedicated. Every support staff was polite and professional. And I can't stress this enough, EVERY doctor is top notch, best in thier respective areas, and truely do care about your out come. We are extremely lucky to have the doctors we have, and should be proud of them. For anyone complaining about the food, I did not expect 5 star dining but was satisfied with what I received. The aftercare system they have in place is quite exceptional as well, they have made every effort to make follow ups easy and contact with the doctors if need be simple. Thank you to every single person who looked after me, and allowed me to come home to my children this christmas.

Very punctual and dedicated towards there work.

Went to the sleep clinic for testing. I was well taken care of.

Had spinal surgery. Doctor, anesthesist and nurses are AMAZING! They have a smile on despite all the challenges, being so busy. They are kind and helpful! I have nothing but good things to say about them all! THANK YOU FOR MAKING A HORRIBLE INJURY FEEL SO MUCH BETTER!!!

Great hospital, I felt they have instituted a great protocol during the COVID-19 pandemic

(Translated by Google) A wonderful team !!! Once again thank you for everything !!! (Original) Une équipe merveilleuse !!! Encore une fois merci pour tout !!!

Ok overall better than queensway Carleton hospital

My mother had a hip surgery at Civic Hospital. She does not speak English and we thought it would be an extra challenge. Fortunately, everything went well and I would like to thank the doctors and the personal of the A2 Nursing Station who went extra mile to help with communication and provided outstanding care to her during her stay in the hospital! Thank you so much!

9 hour wait.

Gaslighting is very abusive... Doctors fail to get a proper history... left me in physical torture.. spending 4 yrs Gaslighting me...! Tisk tisk .

I had to visit the emergency care today due to an unavoidable health concern and had no choice but to visit the emergency given the Covid 19 situation. It was an uncomfortable and scary feeling to what I will bring back home to my kids and dad. Hats off to every staff member and volunteers following the hygiene protocol and keep their calm pleasant deminar to serve every patient. Everything was quick and thorough with genuine care. I was so cold being in pain and dizzy, so requested for a sheet. The nurse just did not give me the blanket but tucket me in to be comfortable. The supporting staff walked with me to the CT scan and to the closest washroom to ensure I was safe and don't fall. Just Wow and moved by the front line workers and their genuine care they show as they work to keep the community safe. 🤗❤

Always a great experience the Civic Hospital. Quick, excellent, service.

They are one the best hospitals in Ottawa. The staff are helpful, caring, and knowledgeable at the emergency department.

Me and my girlfriend were in a bad situation because she was at rick of a miss carriage, the people at the hospital said that there is no emergency because I was with her when she has a severe anxiety disorder

I can’t quite get used to how warm and friendly everyone is at the Civic. The docs do their formal thing, yes, but *everyone* you encounter on your way through the system from door greeter volunteers to covid screeners to registration folk to specialists waiting areas are just lovely, calm, caring. I feel lucky to be in the catchment for this hospital.

Still waiting about 8 hours for a doctor to come to help my mom with anxiety and 2 weeks of insomnia by the way 😄 Are they just terribly understaffed? It was my first experience in ER ever and it was an absolute nightmare. You wouldn't expect health care in the capital of Canada to be this bad, when you have nurses just casually telling you that the average wait time to get a doctor is 7 hours.

I should of shared this review in 2019 First: My heartfelt gratitude to the wonderful Dr. Moloo and his fantastic team! Second: The amazing nursing staff who cared for my late husband Sam. They even went out of there way to give us a private room! Your where doing your job...but your kindness will never be forgotten. Thank you to the wonderful team!

Had a surgury to open my breathing way cause of sleep aphnea i also have ptsd ... after my surgury i was put inna room with yelling ppl i can handle that itll make me violent or crazy the ptsd is serious i asked to be moved they laughed at me when i told them i had ptsd ... i had to sign myself out i couldnt handle the negativity

Worst service ever. I brought my fiance to emergency because of back pain and she she could barely walk and after waiting for 5 hours all the doctor did was suggest takeing advil and Tylenol even though we told them that pain meds DONT do anything but they didn't care. It seemed like they wanted us out of there as fast as possible. She didn't get assessed and they didn't even offer to do an xray even though she could barely walk. It didn't feel like the doctor took her concern seriously at all. They did not care.

Best hospital I’ve been to first time here and I will always make the drive to come back here from now on when needed .From the moment you walk in to the time you leave the staff , nurses and Dr. where top notch thank you for your work, kindness and providing nothing but ultimate care for patients.

Going to the Emergency Department is never a good time and with Covid, it’s even more nerve wracking. You’re unsure of what you’re walking into and the risk you’re taking by being around other individuals who are also potentially sick. Unfortunately I felt it necessary to go in yesterday for heartbeat irregularities and was really blown away by the kindness and helpfulness of the staff. From the nurse who triaged me who told me her personal experience with irregular heartbeats,complimented my purple hair and asked if I was stressed out (thank you, it calmed my nerves and made me feel comfortable) to Dr.Cheung who was down to earth, really took the time to try, understand what was causing this irregularity (even though it’s benign) and even did blood work to rule out a cause. I know you’re all very overworked and understaffed given the Covid situation, I was expecting that to reflect in the care (understandably) but it didn’t , you guys were amazing and I appreciate the work that you’re all putting in for our society to stay medically afloat right now. I hope you all get some respite and know that you’ve done a great job. Thank you .

So today I ended up in the Er at the Civic I 'm truly impressed with all staff members triage, nurses and doctor. I was served with kindness, patience I was asked many times how I was doing. Keep the good work and thank you !

Disgusted by the way they treat people. My spouse went in with chest pains and loss of feeling in his left arm.was told that it wasn't an emergency and to go to the back of the line for covid protocol!!! Ridiculous

They took amazing care of my husband through 3 successful brain tumor surgeries. Eventually he passed but the continuous care was so amazing! Surgeon and all nurses and staff!

I received superb care from start to finish during my recent stay. Thank you!

Never go hee we had to bring my mother here was in the hospital for 3 weeks we tryed bring her cloths and a small picture of the family twice both times we brought cloths for her in backpacks both were ransacked all clothing and every last thing we put into the bags were stolen by the nurses or staff. So if u ever are going in for multiple days. DONT BRING ANYTHING or the worthless waste of life staff will steal everything and leave u 2 empty backpacks. Absolutly disgraceful and worthless staff

Every nurses, doctors, staff I encountered here are nice, cheerful and caring. The wait time is reasonable. Everything is in line and well-organized. Even though my situation is not in life danger, they did thorough tests and diagnose my symptoms. I can't thank enough to everyone who works here, they are great heros!

Hello everyone! I've been going to the Ottawa Hospital Civic for past 20yrs.to their Neurology department for my ongoing condition and I have always been well treated by my neurologist Dr.Grant Stotts who's very calm, kind and supportive .. the nurses and staff there are great too. I'm pleasant with them too...Elsewhere in hospital I've encountered nice helpful other staff/volunteers too...feeling comfortable there and the cafeteria serves healthy meals.. I'm wishing good health to everyone! Miss.Suzy Meredith

4 stars for the care of the amazing triage nurses and ER doctors they did such a good job. Lost one star because when you first walk in the nurse there has an attitude with everyone even if no one is giving her trouble. I find she needs to talk to people with more care and compassion and not sound so rude makes people uncomfortable when you’re there for help. Otherwise thank you guys so much!!

I had my ankle looked at in the ER at the Civic Campus yesterday. I had expected that I would be there for a long time, so I came with snacks and water and a book. Everything was sorted in less than 4 hours (could've been just good timing). From the moment I walked in, to the moment I walked out I had the best care and kindest and warmest interactions with all staff. I know things have been impossible for frontline staff the last two years, but everyone I saw yesterday was a reminder that true healthcare still exists.

Sending a Shout out to the staff of the Ottawa Civic Hospital ER for their excellent care today! I was visiting My daughter for new years, when she had a situation that required urgent care. With no walk in clinics available, we were fortunate to happen upon this ER. My daughter was treated by kind and competent staff,( in a timely manner), from the moment we arrived. Thank you so much for your compassionate care!

My father has been admitted September 29 and will have been in the hospital for 15 when he will be discharged. He has received top notch care from all staff there. I was very impressed. Thank you CIVIC staff for you hard work and continuing to care about the services you provide your patients.

It was a nightmare to get a parking at this hospital, with my handicap parking, did not matter, there was no space anywhere. After driving around, all the lots were full. we lined up at the five story parking for 30 min and few were allowed and construction going on, no one to help or direct and we had to go round and round to find a spot like a puzzle, took another 10 min, no one to help. Same coming out, the exit was not clear, blocked, did not know how to get out, no help, finally got at the counter, paid $14. The doctor said, next time take a taxi/uber or ask someone to drop me. It is a mess up there according to the doctor and nurse. The staff were very professionals.

Hello everyone this hospital is amazing. Every time my mom went there, got well taking care of. everyone, helpfully, nice , and defenetly they know what they are doing and trust them with my life ! No wonder why they are always busy . Today took my mom and was very sick we met Dr Murry today . He took lots of test , very helpful, caring , knows his stuff , and also advised her with things . Very good doctor. was very pleased and happy with his service . If I ever need help it will Be the only hospital I would ever go to.

Friendly staff. Everyone was trans friendly, was respectful of my name and pronouns. Wait times were faster than I expected. I was there for a total of 6 hours which is not bad considering I wasn’t in very urgent condition, and I needed quite a few tests done. My one request is PLEASE do something about the screeching door at the entrance to the ER. That thing is seriously brutal and must bother the staff too.

What a difference in service when compared to Quebec The hospital we had our fist child in Gatineau in was horrendous to say the least. My wife had to stay in this hospital for 2 weeks and the staff that work the maternity ward are amazing. They are all so kind and respectful, very attentive and actually enjoy helping people. Keep up the amazing work! You have great nurses there.

Civic hospital , there is perfect service. they are professional, haven good temper, pay lots of attention on whole Custer. This is only hospital so far I think we payed the tax which is worth it. I really like there service. Wishing it will be much better always. Special the emergency part mentioned Kalle, carra ! Thank you for however your guys did everything

Less waiting time at the emergency than the Ottawa General Hospital. The emergency medical staff took care of my injury in a professional and courteous manner. If there are any health issues, the Civic Hospital would be my first choice to go.

No amount of reviews will change the care system in Ottawa's hospitals (I say Ottawa because I cannot speak to other cities although I doubt it is better). The waiting time at the ER is RIDICULOUS. Shameful to see how horrible the health care system is for a so called 1st world nation. Every miserable time I have been unfortunate to go to the ER, I have never done less than 8 hours MINIMUM Waiting to see a dr.. SHAME

What a horrible labour and delivery experience. I’m so traumatized from having my second baby here. They couldn’t find my veins even with an ultrasound machine and their “head of anesthesia” when lifelabs finds it first go lol. We were then charged later for a semi private room. The semi private room had a bathroom with the other persons feces all over it. So $250 to spend my time cleaning the bathroom post partum just to be able to use it. Such a nasty place. I’m so completely traumatized from my experience here, I hope the labour and delivery gets such down so no other pregnant people have to go through what I did. Im so sorry if you gave birth here, we didn’t deserve the experience we got. Brockville hospital was incredible for my first baby if you’re looking!

No communication; the doctors and the people leading the students are completely incompetent. The staff and nurses are friendly and try hard but their hands are tied by the idiot(s) that are responsible for the final say. They messed up my husband’s pain medications after major intestinal surgery and then let him go the first night without half of them. The epidural was put in too high and froze him from the belly button up so he suffered all night. The student doctor/nurse/who knows who it was/ didn’t call because it was too late at night. So he suffered and did not sleep. They do not communicate at all. They told him how great an epidural would be for his pain management, it would be easier. They didn’t tell him he’d get a migraine, the chances of him having migraines for a bit after, or hey, you will have to have a catheter put in. My husband needs to walk to heal - it’s in the doctor’s orders. So they set him up on an epidural and catheter and he can’t walk around. They said it would be easier pain management. EASIER FOR WHO? They didn’t know if the surgery was a go until the evening before, they never sent the prescription to their own pharmacy for his pre surgery antibiotics, and then no one tells us anything about anything. The people on the prep team before surgery were asking questions that we should have been told at the pre-surgery appointment but there was no pre-surgery appointment and they stared at us blankly. This was not an emergency surgery, there was no rush. I hope I never end up here or at the General campus, bring your loved ones elsewhere.

We just delivered our first child at the civic and we couldn’t be more impressed! Our entire team was compassionate and informative which was really important to us as first time parents. Each member of our team took the time to explain everything they were doing and I’ve personally never had a more pleasant experience with medical professionals. My birth didn’t go according to plan and we were treated respect and a level of dignity that you don’t see very often in this field anymore. A special thank you to a few of our nurses that really stood out, Emma, Melissa and Michelle you ladies were miracles workers in keeping my pain managed, us distracted and aware of what was happening at the same time when our situation changed unexpectedly and offering up a level of comfort that went above an beyond! We appreciate your hard work and dedication.