A bit pricey but with a very good assortment of high quality products. A go-to for quality. Good service and advice available.

Worst service ever salesperson didn't know anything about the products they were selling a big guy was following us around the store obviously security and then they sold me a tool that broke the first time I used it and they sold me clay that they absolutely confirmed could be fired and used for my purposes that ended up blowing up in the Kiln and making a giant mess I completely blame the store

I was absolutely ignored by THREE staff members. Two talking about their life and one on the computer never lifted her eye, I thought maybe it was closed? But alast, they just couldn't be bothered.

Deserres is my favorite art store. I am always impressed and this location falls in that category. They have a great selection for fine art supplies of many mediums and have not compromised into just a craft store like one other branded store I won't mention.. Their prices are great, staff is friendly. I am always excited to see stretcher bars in stock, which they do indeed have. Another item they have that can be hard to find is winsor n newton satin varnish. I highly recommend this location!

Love love love this place. Employees always there to greet and help you if needed. They have many products to help you get busy or even create on a professional matter. Their employees are knowledgeable in many types of arts and craft.

Decent store. It is however smaller than other DeSerres that I've been to, which of course translates into less stock and diversity. But it's still a nice place.

TLDR: expensive, good quality, knowledgeable and helpful staff. Great selection, good quality beginner to professional level quality products. There are some things I wasn't able to find, such as PH Martin's Bombay ink, or a selection of mechanical pencils. The prices here are pretty high, but after buying 80$ worth of markers/pens, the cashier was accommodating enough to let me try them all out in order to ensure none of them were dried out. Upon checking, 4 markers from the 2 packs were dried out, and the cashier swapped them out for me. At more than 8$ a pen/marker this pleased me, as the return on products like this need to be done in a short time after purchase.

A good variety of supplies and very helpful staff. I wanted to start drawing and the clerk helped me getting basic supplies and a book that teach different techniques. She didn't pressure me to get expensive supplies, and showed the inexpensive one, since I didn't know if I would like this new hobby or not (I like doodling for fun but wanted to try more technical drawing). Highly recommend if you want a new hobby and need some guidance.

Desseres is a great bilingual arts and craft store. They offer everything from paint to easels, classes and even the most basic art supplies. I’ve been shopping there for my art supplies for the past 6 years and Ive never been let down by the store and its large variety of supplies and brands!

(Translated by Google) All for artists and crafts (Original) Tout pour les artistes et artisanat

(Translated by Google) Nice store but the products are expensive enough and not enough specials to take full advantage. (Original) Beau magasin mais les produits sont assez dispendieux et pas assez de spéciaux pour en profiter pleinement.

Great

(Translated by Google) It was wow. Shopping for Christmas and for myself (Original) C'était wow. Fait des achats pour Noël puis pour moi même

(Translated by Google) Good service (Original) Bon service

(Translated by Google) Very good (Original) Tres bien

(Translated by Google) I always find what I want and the help of advisers is precious (Original) Je trouve toujours ce que je veux et l'aide des conseillers est précieuse

(Translated by Google) Excellent advice (Original) Excellent conseils

(Translated by Google) We only received very good service (Original) On n'a reçu un très bon service

(Translated by Google) inspiring (Original) Inspirant

(Translated by Google) Are your employees unhappy? No “Hello!”, No “Goodbye to the next!”, Just a dry tone despite the client's smile. Nothing to do, we will not cheer them up. One would even believe to detect in them a touch of condescension. I don't want to generalize, obviously, but as of May 8, 2020, that was it (and a few other times too). I note in this forum that my opinion is not an exception. I don't know your other branches, but the one in Gatineau obviously needs to review its relationship with customers. With that, "I wish you a pleasant day and see you soon!" See, it's not that hard to say ... (Original) Vos employés sont-ils malheureux? Pas de « Bonjour!», pas d'«Au revoir à la prochaine!», simplement un ton sec malgré le sourire du client. Rien à faire, on ne les déridera pas. On croirait même déceler en eux une pointe de condescendance. Je ne veux pas généraliser, évidemment, mais au 8 mai 2020, ce fut cela (et quelques autres fois aussi). Je constate sur cette tribune que mon avis n'est pas une exception. Je ne connais pas vos autres succursales, mais celle de Gatineau doit manifestement revoir son rapport à la clientèle. Sur ce, «Je vous souhaite une agréable journée et à bientôt!» Voyez, ce n'est pas si difficile à dire...

Good customer service store is run down a bit but great selection

(Translated by Google) Acceptable service if you do not need help (Original) Service acceptable si vous avez pas besoin d'aide

They did an excellent job on the framing of my 3 art projects.

Great service, and I always find good deals on great products from beginner to expert lvl crafting. Go check it out and discover your hidden artistic side. We all have one.

Awesome store! Friendly staff who were very helpful when I called and when in store to purchase.

Not the best selection for what I needed personally (cross stitch supplies) but I love the store itself; they have a decent selection of a little bit of everything. I was asked a couple times by different people if I needed help. 👍

Good quality not everything I need there...

Great gifts i went with the wife

Great inventory of art supplies

Wide selection of art supplies with helpful staff.

It's like a candy store for artists. A lot of selection.

Lots of artsy stuff, for all kinds of projects.

(Translated by Google) Too expensive (Original) Trop chère

I always find what I need ! Perfect artist shop

Don't go to this location they were so rude and not helpful at all I've been to all locations and I have never received such horrible service like at this one. No one helps you or assists you and one of the employees and are super snarky. It was quiet when I went and the employee was standing near me but did not offer any help just give dirty looks I went to the Ogilvie and Robertson location and they were so friendly and helpful and took the time to offer help and advice

Great amount of products and if they don't have it else where, they have it here

Great store with knowledgeable staff but a little expensive.

Great place, has some decent prices stuff. Store is a little small but pretty nice.

Always friendly and always have lots of stock. I love going here. Toujours aimable et toujours avoir beaucoup de stock. J'adore aller ici.

(Translated by Google) There is everything for the art of living with creativity 🥇 (Original) On y trouve tout pour l'art de vivre avec créativité 🥇

(Translated by Google) Contains a lot of products, but unfortunately very little paint for the scale models (Original) Contient beaucoup de produits, mais malheureusement très peu de peinture pour les modèles réduits

(Translated by Google) Net lost. (Original) Perdu net.

(Translated by Google) Good service! (Original) Bon service!

(Translated by Google) Incredible choice (Original) Choix incroyable

(Translated by Google) Good selection of artist materials. (Original) Bon choix de matériel d'artiste.

(Translated by Google) First time I went (Original) Première fois que je suis allée

(Translated by Google) always well received and served ... (Original) toujours bien accueilli et servi...

(Translated by Google) Very courteous with quality merchandise. (Original) Très courtois avec marchandise de qualité.

(Translated by Google) Super good service from them. Really enjoyed my visit. (Original) Super bon service de leur part. Vraiment apprécié ma visite.

(Translated by Google) always fun to go and be able to have good advice for our hobbies and not too expensive equipment (Original) toujours le fun d'y aller et pouvoir avoir de bon conseille pour nos passe temps et materiel pas trop chère

(Translated by Google) Too expensive especially when it's just a hobby (Original) Trop cher surtout quand c'est juste un hobby

(Translated by Google) The employees are very friendly and helpful, however, I never find everything I want there, I find that there is a lack of variety in the products offered for jewelry making, epoxy resin creations, candle making and bath bombs. However, there is what is needed for the various painting mediums. (Original) Les employés sont très sympathiques et serviables, toutefois, je n'y trouve jamais tout ce que je voudrais, je trouve qu'il manque de variété dans les produits offerts pour la confection de bijoux, les créations en résine époxy, la confection de chandelles et bombes de bain. On y trouve toutefois ce qu'il faut pour les différents médium de peinture.

(Translated by Google) Competitive prices! I love going to De Serres! And in addition, with the loyalty card, our rewards accumulate quickly, and we can enjoy them for REAL !!! (Original) Prix concurrents ! J'adore aller chez De Serres ! Et en plus, avec la carte de fidélité, nos récompenses s'accumulent vite, et on peut en profiter pour VRAI !!!

(Translated by Google) If you're looking for equipment to fix a book, don't go there. (Original) Si vous cherchez du matériel pour réparer un livre, n'allez pas là.

(Translated by Google) Good (Original) Bien

(Translated by Google) I go there often but I no longer want to go back, the workers do not seem to want to cooperate and offer the service. (Original) J’y vais souvent mais je n’ai plus envie d’y retourner, les travailleurs ne semblent pas vouloir coopérer et offrir le service.

(Translated by Google) Nice store, very clean, lots of variety, but very little service, using them is cold, for over a year I go there 2/3 times a week for my projects and I never had any service, even hello. It doesn't matter, I just find it a bit boring to have to fight for service :( (Original) Beau magasin , très propre , beaucoup de variété , mais très peu de service , les employer sont froid , depuis plus d’un an j’y vais 2/3 fois par semaine pour mes projet et je n’est jamais eu de service , nis même un bonjours . Ce n’est pas grave en sois , je trouve juste ça plate un peu de devoir me battre pour avoir du service :(

Great service, good prices.