I came tonyour store today June 26th to buy a gift and it was the worst experience I had. I think Pandora standards are dropping with a high gravity attraction. I regret I spent money at your store. The pleasure to do it was nil as I had to do it out of request. The young lady that served me was so so so unpleasant! I asked for manager and guess what manager was absent.

Very bad service. I was just in this store, the 2 salespersons were helping customers which is fine, I was waiting for my turn, a couple came in the employee started answering their questions while I was still waiting. I am a very good customer of Pandora and I buy must of my charms in St-Laurent. Never again. Very bad service and not the 1st time I get horrible service at that location. Over the years, I probably bought over $6000 in charms, bracelets, earrings, rings and chains. It's very disappointing to be treated like this but next time I will go to Rideau Center or Bayshore.

Unfortunately, every time I go to this store I get snobbed by the staff, whether it is busy or not. I like the jewelry but I will keep ordering online. Hope they don’t work on commission! 🤷🏻‍♀️

I had a great experiance today at pandora st laurent location , the store manager her self assisted me , sarah is kind , professional and very knowledgeable . Everybody was nice and provided a great customer service . Thanks sarah and team st laurent

10 out of 10 the staff at this location are awesome and always a big help

Came into the store to buy my mom a gift, the salesperson Israa gave me exceptional service. She ensured I got the best quality gifts and even gave me some good intakes on certain products I got. I must say I was very impressed and ended up walking out happy. I highly recommend Israa for those looking for information, THANK YOU!!!

Great selection for all budgets and excellent service by friendly and knowledgeable staff.

Helpful staff, good service and beautiful jewelry as always. I got help on selecting the right jewelry for gifts.

Nice items! To bad the drop earrings I was interested in were a huggy type that were too small for my ear lobes...I loved them though! Sales person was excellent

Terrible just terrible. Bought a ring for my sister had to return it because it deformed and after the second return they said we cant help you our jewelery is not made to be worn every day just on ocassions so 100$ down the drain. Will never buy from any Pandora store again

It’s the place where you wear your story in your way

Abrar is one of the best sales associate at this location. I will definitely go back here since she really take good care of us. Unlike other location in Ottawa, St. Laurent is the best one that I had so far. Two thumbs up for them!

I went in tonight to browse for more charms for my mom's birthday gift, and was so happy with the immediate service I received. I was also early to pick up my order but the staff rushed my order so, I could have it seeing as I was already there. I had such a blast with these two lovely ladies. I'm so excited to give my mom her gift. Thank you so much!

For an older dude, shopping for jewelry is difficult enough; let alone trying to pick out the right rings and correct sizing “online”. Luckily for me, I had the pleasure of dealing with Emilie both online and by telephone. So refreshing dealing with her inasmuch as she is the consummate professional. Patient, knowledgeable and understanding are just a few superlatives for this young lady. I just want to thank Pandora St-Laurent and in particular a huge thank you to Emilie 🙏

Worst experience ever!!! I placed an order online to be picked up at the store. The email states it should be ready within 6 to 8 hrs. After 3 days I tried calling the store several times with no answer, send messages on Instagram without success. I tried the chat option in the website, and the rep only told me to keep waiting... so what do you say 6-8 hrs if you have to idea when it will be completed???? Then the rep told me to just go to the store, and they should have it ready... after she just told me to wait???? I tried calling the store one more time, and finally got someone... she told me they cancelled all the online orders because they were out of stock... so they cancelled my order without sending an email, and while the other person just told me to keep waiting... the lady from the store then told me after 48 hrs I was supposed to get an email... 48hrs??? I've been waiting 72 hrs already... then if I check online, it still shows the item I chose is in-stock at that location... but she just told me they are out of stock... worst customer service... and I'm still waiting for the cancelation email, see how long that one will take

I'm at a loss to understand why, after ordering and receiving an email that said my order would be ready within 8 hours, why my order was ultimately cancelled over 2 weeks later. I called the store and was told they didn't fulfill the online orders because of black Friday, fine, but my order was cancelled after they took my name down without notifying me a week after I called! I had ordered a birthstone charm that is no longer available online and it was on sale, so I'm not going to be able to find what I'm looking for now. Obviously they have no inventory control and sold the item to someone who went into the store even though my online order should have secured the item. I've never dealt with such a disorganized store! Would never order online again and I'll be looking for other jewelry as opposed to filling my Pandora bracelet if this is the way they treat customers.

Always so clean and well kept in this store. I wish they had more earring selection. Ended up buying online instead.

I went to Charms and I was assisted by Parisa who was very patient and knowledgeable. I was happy with the service and I will return for future purchase. I would recommend Parisa to assist anyone looking for a gift.

I was in the store today and helped by Emily. She was extremely helpful, friendly and very understanding. She made my little transaction, (which I thought would be difficult) easy and satisfying. Thank you Emily!!

Got just what we needed at a great price

Every time i go to this location Pandora St-Laurent , i always received the best customer service . They always acknowledge my needs when i go inside this location. I've been a very good Pandora customer for many years , this location is by far my favorite in Ottawa. I truly recommend Pandora St-Laurent !!!

I had the privilege of meeting an incredible associate at the St-Laurent Pandora today (if I remember correctly, her name is Saraha. If I got it wrong, I’m so sorry!) She was so kind, patient and professional. Truly a wonderful experience. Thank you for your assistance!

Nothing else to say besides that the staff is extremely rude to the point that I had to turn around and leave in tears (while she was still talking to me) because I was so embarrassed and hurt to be talked like that in front of other customers. I wish I could’ve took her name but she was working on December 19th, 2020 at around 1:10pm. I understand that the holidays are stressful for everyone but it is important to treat people with kindness. We’re all in this together. I was going to buy a Christmas gift for a loved one but unfortunately, they lost a sale that day and I will not be going back to their store again! :(

Got this amazing bracelet with charms . The store associate was very knowledgeable and guided me well through the end of my purchase

Bought some charms before the third lockdown (mid may). I was told I couldn't return or exchange it until the lockdown lifted. Came to rind out Rideau was open the entire time for exchanges. And they can't take them back since its been more than 30 days. Now I have charms that I don't want. Don't waste your time going here. Go to the Rideau location, much more friendly staff and they are one willing to help you.

I've always found Pandora products to be of reliable quality and attractive craftwork as gifts for my wife, and reasonably priced. Just as important for me, though, is where I shop, and Pandora St. Laurent staff are always friendly and helpful, and always professional regardless of how busy they are -- which is often. I look forward to continuing to shop there, and totally recommend this particular store and the staff service to everyone.