There is no shame in getting tested for STIs, and this clinic really makes you feel at ease. Booking an appointment was very easy. The waiting time was short - less than 10 minutes. It's actually easier and quicker to come here than it is to see my family doctor. The staff is extremely friendly, open, supportive, and non-judgmental. The facility is very clean, and they have WiFi to make your wait a little less stressful. I cannot say enough good things about this clinic.

Best IUD Insertion Service in Ottawa, Really Friendly Staff! This is one of the very few places in the city of Ottawa that you can easily book an appointment for IUD insertion. If you need, the IUD can be provided free of charge. I had the option to have the IUD inserted on the same day as the initial consultation, but since I have a drug plan I opted to come back for insertion. The doctor who performed the procedure was very informative and reassuring. First of all a questionnaire was presented to me with all the possible side effects or potential issues with this procedure; then a pregnancy dip test was conducted. On every step before she actually performed anything, she explained to me ahead, like "I will now touch your thigh", "I will now pull the old IUD out", etc. Nowhere during the entire procedure that I was stressed or felt unsafe. The entire procedure lasted about 15 min, including the pre-insertion consultation and pregnancy test. Location is fairly central, in the heart of the Byward Market, easily accessible by public transportation. I drove to the clinic and was surprised that there is on street parking right in front of the clinic with very reasonable rates. The clinic also provides check-up service 4-6 weeks post insertion, to make sure that the IUD stays in place (free exchange by the manufacturer if it falls out), and that the cord can be felt. The entire process was quick, efficient and painless. Highly recommend!

Easy check in but one staff member was incredibly rude. She is a bigger brown hair lady working today. I had tried twice to ask her a question while waiting for my appointment and she pretended like she couldn’t hear me and walked away from me twice. Her colleague on the other hand seemed to hear me fine. Incredibly rude and unprofessional.

have never had a bad experience here. the staff make you feel 100% comfortable. it requires a bit of patience to book an appointment on the phone (10-20 minutes on hold), but it’s worth it to book one ahead of time! walk-in wait times can be long. the tucked away location is great for if you’re feeling insecure about going in.

Communication can be improved. I checked the website to see if I was able to book an appt for birth control. No where does it say they are no taking on new patients. I call and book a screening , I'm informed there is an 8 week wait. A week later I do the phone interview screening and make an appt to go in in 2 weeks (this woman was wonderful to speak to, btw). I get a call the following day from someone else saying that they are not taking on new patients, says the other woman was misinformed and canceled my appt.

Came here for testing and the service was great. So non judgmental and my nurse was the sweetest woman ever! It was a quick in-and-out. My only complaints are the wait times. I think I waited 3 weeks for an appointment. I called them on like 3 different occasions because their operating hours conflicted with my work schedule (given they’re only open for a few days for a few hours 🤕) not to mention the long phone hold! The government needs to give them more funding or open more clinics. It is not an excuse but I see why people put off getting tested. I hope this changes after CO-Vid

Ontario. ca states that this place is open for walk ins on Fridays from 9-12. I took the morning off and arrived promptly just before 9 to get in the queue for what should be a very quick test. Instead I am told that the Ontario website is incorrect and I am not allowed to get tested. I completely wasted my time and am now discouraged from getting tested at all. Should we not trust a provincial government website? After all, this clinic is funded by the province. Don’t waste your time going here. The province should reduce their funding.

im calling them already couple of days and they never answer its impossible to book appt wht the hell

Used to be good now it's down right dehumanizing. If you have any other option, use that.

The staff here are the best! So friendly, non-judgemental, and knowledgeable. They really made me feel at ease and were great to talk to. I wish the doctor who helped me could be my family doctor. The clinic itself is nice and the wait time wasn't too bad either. I also really appreciate how inclusive it is when asking about gender.

I CAN NEVER GET AHOLD OF THEM ON THE PHONE TO BOOK AN APPOINTMENT. THIS IS UNACCEPTABLE!!!

This is the best place to exist on planet earth. Especially for folks in the industry. My family would never be where they are today if it wasn’t for the wonderful work these angels accomplish everyday. Take a break, you deserve it. Keep an eye out for the fruit basket I sent you. Enjoy every little bite. Cheers mate.

Had to drop by when my gyno was on vacay for an IUD issue. Staff are very friendly. They actually listen to you. Wait time was less than going to my gyno, even though my gyno gives appts and the clinic is a drop in. They play movies in the wait room so the time passes quickly too. And they tell you how long it will be. Can't say enough great things about them.

Absolutely terrible experience trying to get an invoice for insurance purposes. Unacceptable for a medical clinic to not provide a proper and clear receipt and after attempting to ask them for a written one, they are so unwilling to help and rude over the phone. They claim to help women in need afford contraception, but refuse to help those women receive the insurance coverage they are entitled to for that contraception. So hypocritical!! I had to battle for a sloppy invoice that was still missing the information needed for insurance purposes. I've now sent an e-mail which has been ignored. Completely unprofessional. DO NOT GET AN IUD here if you are hoping to have it covered by Sunlife, the clinic will NOT provide a suitable invoice.

had a good experience here, they're non-judgemental, and were very understanding of my anxiety about needles & they were very helpful

VERY UNHELPFUL. THEY DO NOT ACCEPT WALKINS. Said so on Google they take walk ins. Then I payed 15$ for an Uber to get there to get support. Then they directed me to the dollar store to get a pregnancy test. Like you think I didn't already think of that ??? Jesus. I came here for support.. so apparently ottawa will hand out FREE ABORTIONS BUT NOT FREE PREGNANCY TESTS. Real nice. I also called the day before 3 times and they didn't pick up the phone. This place is awful.

Great clinic, great service. Thank you

I usually don't complain about this place other than the fact that it is near a mental health centre. I was very disappointed when I came in after I booked an appointment. I was late for 4 mins and they asked me to re-schedule for an injection that only takes 5 mins. Other than this the staff is great and usually takes care of their patients

Super helpful, fast for booking appointments and absolutely wonder staff. They are ready to answer any and all questions you have.

I always have wonderful serves when am their for birth contorl. Their lack to answer the phone is the only reason for 4 stars

Amazing and helpful, the doctor I seen was so kind and friendly.