THE STORE MANAGER IS SO RUDE ! I've been a loyal customer of Rens Pet for quite some time, but my recent experience has left me truly disheartened. The issue arose when I attempted to use an influencer code that was clearly designated for October 23, as per the provided screenshot. However, the store manager insisted that these codes could only be used by the influencers themselves and declared, with no evidence, that customers like me could never use them. Despite questioning this abrupt and inconsiderate change in policy, I was met with both rudeness and misleading information. I reached out to their customer support, hoping to find a resolution promptly, as I am unsure whether Rens Pet will adhere to their own written policy. As someone who values fair treatment and open communication, this incident has left me deeply distressed. It's a real shame to see the treatment of a loyal customer fall short of expectations.

They treated us miserably and released a GSD into the store, causing him to attack my mom. 1- Arrived 5 minutes prior to closing and staff was very rude, rushing us to get out. Bought a lot of their frozen dog food, and when we left the store, we realized that in a rush to get us out, they made a mistake and overcharged us. 2- I was busy, so my mom went back the next day with the receipt to be refunded, and they refused to refund her without seeing proof of purchase. The receipt was not enough and they asked her to bring back the frozen food, even the opened ones. We don't exactly live close and what HORRIBLE customer service to ask your customer to prove they bought something when they were the ones making a mistake. 3- While checking her computer, the cashier notices a lost German Shepherd outside. She leaves everything she's doing and goes to grab the dog. When bringing the dog back into the store, she RELEASES this unknown dog into the store, and the dog starts charging at my mom's 2 dogs. 4- My mom yells to the cashier to grab the dog, but she ignores her pleas. My mom tries to protect her 2 dogs, especially the small one who is already traumatized of German Shepherds as she was attacked in the past. In all the chaos, the German Shepherd knocks my mom off to the ground. The cashier finally grabs the dog and leads him towards the entrance. 5- Instead of getting this reactive dog far away from everyone, she decides that she was going to release him again. My mom had escaped to a corner of the store, but the dog finds her again and charges at her. Same scenario happens and my mom is screaming on the floor. The cashier grabs the dog again and FINALLY leads him to the back. 6- My mom is bleeding, bruised and can't walk for a few days. She can't even teach piano anymore because she can't move her arms. She can't drive. What did she get from the store? No apology from the cashier, and a $25 gift card from the manager the next day. 7- After sending 2 emails to Ren's that got ignored, I had to make a complaint to the Better Business Bureau, which finally led the President of the company to call me. Wow. She ended up offering us a $100 gift card, which we NEVER even got. Avoid this place at all cost. Avoid Ren's Pets in general at all cost.

Very poor experience at this store picking up food, trying out a new store, and trying to use a Dogust voucher. Definitely will be sticking with PetSmart/PetValu in the future.

Let me start by saying I always feel relaxed and comfortable shopping at Ren's. The Kanata location is a cozy store that has everything you need at reasonable prices. They sell high quality products, food, treats, and toys. The customer service is great and the employees always have a smile on their faces. Particularly, the store manager Matthew, he was very polite and helpful. He's a hands on manager and rang us through himself. I appreciated his positive attitude and cheerful service. I highly recommend this store and look forward to going back.

Last night, I ordered Curb-side pickup and I got my cat food the next day. I was in the area, so when I arrived. I paid at the door and I picked up my item. I had a positive experience! I’d do this again.

The Worst Pet Shop Ever!!! Not aggregating, I’d give a zero star if i could. The customer support was so bad. I bought cat food Orijen from here and wanted to give it back since my cats starting vomiting the food but they didnt accept by return even though i had the receipt. I usually unpack my cat food to a air free container so it stays fresh and threw my packaging. They insisted that they needed the packaging. I’d highly recommend going to Pets Mart instead, as they are more better in their returning policy

Ren’s is definitely my favourite pet store to shop at! Great selection of products at competitive prices. My experiences at this particular location have been nothing short of phenomenal. Every single staff member I’ve interacted with has been happy, enthusiastic, and above all helpful. They are all clearly pet owners themselves and it really shows when you talk to them. I feel confident when I ask questions or look for advice I’m getting good info from a fellow pet owner, and that makes for a loyal customer.

I got the crunchy catnip pickle at last many thanks 🙏

My son and I have had a new puppy for a couple of months now and are new to this dog journey. The staff here is beyond helpful and just flat out awesome. We thoroughly enjoy shopping here as we feel welcomed every time we pop in. Very generous with samples as well as we were clearly out of our element lol. Hard 5/5!!

Best rewards program of any pet store, great selection of foods, fully Canadian company, good customer service, fast delivery when you order online and prices are often lower than other stores. I cannot say enough positives about Ren’s, I’m a customer for life!

One word comes to mind…. Amazing! Was in the store today and they were hosting and supporting Ability Dogs Canada and raising funds for The Kelsey Fund. Such an important cause for mental health. Not only was the store supporting the cause but they were offering great customer service!

Service was good, friendly and efficient. They had what I was looking for although, it was broken, as usual. This time I was able to fix it myself.

Ren's is a Canadian company that takes care of its customers with a no hassle return policy. We have purchased many items, besides food, that we have purchased numerous times. The staff is always friendly and helpful. Great place to take care of your pet(s in my case)

Staff are super friendly and patient as we try to socialize and train our doggo in new stimulating environments. The store is also spacious and clean which makes taking my dog for a visit much simpler!

Usually a 5 star rating but recently there was a new packaging look on the frozen small marrow bones. Instead if having 6 small bones as indicated, there are 3 very large bones. I bought a package last week & thought they just made a mistake but had to buy them again this week and again 3 giant marrow bones. Very disappointed 😞 I guess I will have to find a butcher if you are unable to provide the correct sizing. They should have been cut in half.

I would give 1 star if I could. Product quality is terrible and customer service is chaotic. I bought a cat hair trimmer which did not work for a second. I tried to return it but of course customer service refused in the rudest way possible. Do not buy from this store. There is literally 5 different pet stores in the area. Avoid Rene's pet at all costs. Go to pet smart which is a 2 minute walk from this store and has decent products and nice employees.

I like going to this store and take my pup along. Staff is friendly and knowledgeable. Good prices. For small breeds and picky eaters, one cool thing is that this store has is that they will allow your pet to sample food until he finds the one he really likes. Very recommended.

I will never shop here again. While there is a large selection, the staff seems to be high school kids with poor customer service skills and lack of knowledge. I had to do a curbside pick up and the staff sold me cat food instead of dog food, which I only noticed upon arriving at home. When I called to ask about exchanging it, they refused because of COVID even though it was their error.

Great store , found everything I needed the manager helped me out with all my purchases. I'll be back for more dog supplies.

Usually always have what I need in stock. Fast pick up, for curbside! Friendly staff

Friendly staff, simple click and collect, offered exchange if I wasn't sure of the sizing before picking the item up. It is spacious than the Barrhaven location and has some things that PetSmart does not have. Thank you for the service!

Great assoetment of chewable treats and toys, beautifully laid out store that has tons of stuff you can't find at other retail locations.

This is our favorite pet store. We always find a great selection of treats, toys, and everything else we need (and don’t need!). The store is always well stocked, clean and the staff is great with our pup.

Often good, but awfully inconsistent: They have a good selection, but popular items are often out of stock. They have decent sales, but items and sale prices are regularly mislabeled. Some staff are wonderful, others are… not.

I received a $25 coupon from Ren's for registering my cat with the City. Redeeming the coupon was very easy and I was in and out in a couple of minutes. They seemed friendly.

The staff is super friendly! The store is clean and is accessible to everyone! The prices are very competitive! My pup loves all the treats I buy from here! I'm definitely coming back!

My absolute favourite pet food store! The staff are amazing and always super helpful. If I could give more than 5 stars I would!

This location is great! The staff are friendly and store is clean! only reason for the 4 star and not 5 is cause ive been a few times and the wet cat food section was pretty limited

Such joy in my day starting with HANNAH! I arrived with an odd question (I thought!) that she immediately answered with such confidence, thoughts, and helping manner! Even her words and manner was so inviting, I could NOT leave without expressing my gratitude! I walked over to another that happened to be working after leaving Hannah at the cash register and this was a boss! After speaking to this amazing, mindful, full of smiles Boss; she asked me if I felt alright to speak to the Manager! Of course!! I cannot explain this crew of people who are loving their jobs. It seriously warms my heart for them. After speaking to the Manager (apologies if the titles are incorrect), he was so pleased and delighted with my heart felt way of ensuring at least one was aware of my thankfulness towards Hannah and how blissful it was to have the moment with her and truly appreciate her. Come to think of it thank you to each and everyone of you yesterday, you truly warmed my soul and it is so important these days to let you know! Huge hugs for being each of you and loving your jobs! Bravo! Your kindness of conversation to answer a question is beyond amazing! Thank you Hannah, her twin sister (apologies I forgot all the names) and two bosses.

We spent the day at Ren's Pets Kanata for a fundraiser and we were treated so well by the staff. Matthew, the store manager, did everything he could to make us feel welcome and was so supportive to each of us. While we were there I got to look around thoroughly and saw so many amazing sales that will help our service dog school to save money. This is our favourite store for our school. Thank you for the amazing day today.

I only gave it one star as I cannot go any lower. What has happened to this store?? Whhere did their great manager go? I used to go in to get a special food ordered for my pup and now I cannot get it because the manager is gone. Apparently the district manager refuses special orders for customers. The store is in a shambles and the staff just stand around. THis used to be a friendly and welcoming store.. Guess, I'll have to start going to Pet Valu instead. Hopefully they are more helpful.

Having decided to take our 1 yr old lab on a 16 hour drive out East for her very first road trip, we were pretty anxious about how she was going to manage the drive, and went in to Ren’s Pets (Kanata Centrum location) to try to find something to help keep her calm on the road. The employees were super approachable, and the one who ended up helping us out (I believe her name was Brady) really went above and beyond - taking the time to listen to my concerns and suggest different possible solutions (at different price points, with no sales pressure at all), while also sharing her own experience of trial and error and lessons learned in a similar situation with her dog. She was so kind and genuine and totally put us at ease about a stressful situation, and the products we wound up going with worked exactly as we needed them to for our dog. With half a dozen nearby pet product stores to choose from, this experience has made loyal customers out of us and we will continue to choose Ren’s Pets Kanata every time!