Staff is nice, the girl at the cash.. not so much. I've visited the Rideau Centre store twice and am a registered client online. The first time visiting in July I brought a guest to introduce the product to her. The staff were wonderful, the girl at the cash not so much. I only found out after I returned home ( 1.5 hour drive) that I was entitled to a superior gift than what I was offered at the store, although I did see the gift in store. The second time was at Christmas, my husband had bought me the Divine cream ($119 plus tax) for my stocking. The sales clerk informed us we were eligible for the shea soap special offer, which I already knew about as I received their email. Upon purchasing, the girl at the cash refused the soap gift saying we needed a coupon. At this time, I had left the store, but my husband gave the girl our email to verify we were on the list as well as saying the clerk told us we qualified for it with our purchase.He came out empty handed of the gift. I wish he had informed me pronto as I would have returned to the store and returned my purchase. Now, I've shopped at L'Occitane in London England, Nice, St. Paul de Vence, Paris, Toronto and Niagara on the Lake and the Rideau Centre store is by far the worst I could imagine. I can only fathom how many sales the lady at the cash as lost. I have reported this store to customer service for Canada.. which seems to be non-existent. I will continue to use their products, but NOT from the Rideau Centre Store. Do yourself a favour, buy it at The Bay Rideau.

I came in after getting a sample from a friend and I am obsessed with the almond shower oil. I'm totally hooked. I was so happy to find out that they had a store in the Rideau centre. As soon as I walked in, Melissa greeted me with a smile. She showed me the selections and I purchased the almond oil. I even signed up for the membership. Melissa answered all my questions, she is knowledgeable, she provided me with incredible customer service and signed me up! I recommend L'Occitane en Provence to everyone now!

Super nice sales associates! The store is clean and well kept.

Good service , expensive might comeback for trying the perfumes.

Staff so friendly and welcoming.

Super friendly staff! I received two personalized freebies

Super friendly staff gave my 3yo daughter a ribbon for her hair. So sweet. 💗

Helpful staff. I love the Immortelle line.

Great products, super welcoming and knowledgeable staff, and they had free tea on the day I visited. What more could anyone ask for!

The selection is nice, but the staff hover over you all the time and are very persistent. On more than one occasion I've said I was just browsing, but the staff continued to follow me around the store and ask what I was looking for. It's not a comfortable feeling, and I likely won't return, and will shop online instead.

The service at this store is always spectacular and everyone is helpful and very knowledgable. The products are a little pricier but reflect the quality of them and I have never been disappointed. They also make great gifts for both men and women.

Nice store and attendants are on top of selling. The promotions and "gifts" are not attractive and a bit misleading. L'Occitane puts too much perfume on everything! So after 10min you just want to get out of their stores...

The staff was super helpful and friendly.

Good service.

Excellent service every time! I had to exchange a gift and the staff was very attentive and professional.

The ladies are always amazing and super friendly. They're surprisingly educated on the products and teach you about them if you're interested in hearing what they have to say. Their hand creams are so good and don't dry out the skin, they're also not gross and greasy.

Ladies working there were super helpful and attentive. Great store for getting a nice gift for a lady or two, or even some cool stuff for guys.