Hôtel l'Hacienda image

Hôtel l'Hacienda

Hotel

😠 Stay in this hotel for 2 nights. When we entered the first room, a strong mouldy smell came out from the room. We requested to change another room. Reception then changed us another room on the same level. The second room was still have the same mouldy smell but not that stronger than the first one.... People often mention room, hotel, nice,


Address

Ouagadougou, Burkina Faso

Website

www.hotelhaciendaouagadougou.com

Contact

+226 67 69 93 93

Rating on Google Maps

4.00 (240 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (8) hotel (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 candance W. 5 years ago on Google
    Stay in this hotel for 2 nights. When we entered the first room, a strong mouldy smell came out from the room. We requested to change another room. Reception then changed us another room on the same level. The second room was still have the same mouldy smell but not that stronger than the first one. We also found that all the room had covered a lot of dust. The reception people are not good to look at and smell terrible. Will never go again.
    3 people found this review helpful 👍

  • 1/5 Apidon R. 5 years ago on Google
    The amenities are nice but the staff is unprofessional and rude. Cisser, a front desk agent gave my cellphone number to another guest at the hotel without my permission. They also charged me for room and breakfast even though I almost never had breakfast. They shout at you in their local language. Adama from the kitchen and bar is rude and disrespectful. She will take advantage of you. They don't have you sign anything when you order room service and Adma always adds something to your bill. Take my word for it. RUN FROM THIS PLACE
    3 people found this review helpful 👍

  • 4/5 Baby Raphael Neekamkavil V. 1 year ago on Google • 312 reviews
    Good hotel, Stayed here on 11 Dec 2022 (this the third visit to this place during 2022, I’ll staying here again on 19 and 20 Dec 2022, on business trip. Good service offered here .. Food served here is Ok and nice and hospitable staff.
    1 person found this review helpful 👍

  • 4/5 Miguel Benjamin Bityeki M. 1 year ago on Google • 70 reviews
    Very secure place, easily accessible which is critical when in Ouaga for work. Service is almost perfect...food extra. For me the only beta is mosquitoes😅😅😅...but sprays and repellent are available. Enjoy the pool👌🏿😉

  • 4/5 Sumudu D. 5 years ago on Google • 66 reviews
    Lovely little hotel right in the middle of Ouagadougou. Comfortable beds, interesting decor and a pool with charm of its own

  • 5/5 Ramazan A. 4 years ago on Google • 58 reviews
    We used its garden for our wedding pictures(at least a few shots). Room of my wife looks clean and nice.

  • 2/5 FilinGui G. 1 year ago on Google • 21 reviews
    Very pricey, lots of things that are on the menu are absent. Dont get tricked by the pictures of the pool, Its actually very small and surrounded by rooms, so very little privacy. Staff is friendly and the area is well secured.

  • 5/5 Maduri D. 5 years ago on Google
    Beautiful place. It's nice to see a beautiful place in the city of Ouaga with lots of green and nice architecture 😊

  • 5/5 Sean P. 5 years ago on Google
    Gr8 relaxing place in center of town 2 miutes in taxi from airport.

  • 4/5 Edwin O. 1 year ago on Google
    Amazing service

  • 1/5 Houston N. 5 years ago on Google • 1 review
    My boyfriend got an infection because of the uncleaness of the hotel. Its a nice decauration but the customer service agents are nasty and rude. the owners and director think every person of color is there to steal and would even refuse to check you in. There is always a foul smell and the housekeeping does not do much expect steal your items. I lost a go pro and 1000 usd worth. There isnt any camera , plus the so called security officer is ALWAYS sleeping. There are plenty other hotels in the area that are much more affordable. 108 usd for such a nasty place is outrageous.
    3 people found this review helpful 👍

  • 1/5 Cynthia O. 5 years ago on Google • 1 review
    I wish I could give a ZERO The pictures are such a false representation of the actual place. The owner is only friendly to Caucasians and they make it clear. Racists will be a strong word to use here but it's exactly what the director is. He won't apologize for the behavior of his employees. In the contrary he would ask you to leave the premises. I got sick because the sheets are dirty and the pool is infected. It's unfortunate that the Burkinabe government doesn't monitor businesses. This hotel should be closed and the owners kicked out of the country.
    3 people found this review helpful 👍


Call +226 67 69 93 93 Open on Google Maps

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