2/5 LAURA NAUDIN M. 4 months ago on Google • 6 reviews
We
were
quite
disappointed
with
this
spa.
We
arrived
and
the
welcome
was
very
cold.
They
didn’t
explain
anything
and
made
us
wait,
til
here,
no
problem,
they
could
improve
it,
but
it’s
ok.
We
booked
a
45
min
hammam+20min
massage
for
3,
390MAD
each
one
(the
most
expensive
hammam
option).The
surprise
came
when
we
had
only
two
girls
from
the
staff
and
they
wanted
to
make
me
wait
during
my
mother
and
father
part
of
the
treatment
(20min
aprox)
inside
the
hammam.
One
thing
is
waiting
for
the
argile
or
for
the
products
action
and
the
other
is
waiting
for
your
turn
losing
your
treatment
time
and
making
it
shorter,
this
is
not
fear
and
you
know
it.
I
obviously
complained
because
it
wasn’t
my
first
time
in
a
hammam
and
I
know
how
it
works…
I
asked
for
the
service
I
booked
that
was
the
treatment
for
3.
Not
a
3x2.
The
secretary,
so
rude
and
unpolite,
told
me
that
in
the
webpage
they
already
announced
this
and
that
she
was
going
to
give
me
an
extra
girl
(like
making
me
a
favour)
but
that
they
don’t
work
as
I
was
asking
for.
Eventhough
we
finally
got
a
correct
treatment
after
complaining,
we
didn’t
feel
comfortable
with
the
secretary
reaction
and
her
poor
professionality
as
well
as
the
boss’
before
leaving.
It
made
us
feel
not
welcomed
at
all.
It
was
a
pity
because
the
workers
were
kind
and
did
the
treatment
well.
When
we
payed
in
the
front
desk,
the
boss
even
didn’t
look
at
our
faces.
You
should
improve
these
kind
of
details
if
you
want
to
make
your
costumers
feel
good
at
your
place
and
recommend
it.
DON’T
BOOK
FOR
MORE
THAN
ONE
PERSON
AT
THE
SAME
TIME
IF
YOU
WANT
TO
GET
FOR
WHAT
YOU
PAY
and
to
be
treated
with
professionality.
We
were
sad
to
end
our
fantastic
days
in
Marrakech
with
this
disappointing
experience.
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