1/5 Brandi C. 1 year ago on Google
I
originally
had
been
staying
at
their
sister
hotel,
which
was
fantastic,
but
after
the
Railroad
bought
them
out,
I
was
moved
over
to
this
hotel.
Let's
start
off
by
saying
that
I
am
a
travel
healthcare
worker
so
I
am
a
repeat
customer,
having
reservations
set
up
for
every
weekend,
months
in
advance.
I
am
not
usually
a
complainer,
so
it
was
not
brought
up
when
I
was
checked
into
a
DIRTY
room
and
had
to
go
down
and
get
a
new
room.
I
also
didn't
complain
when
the
trash
had
not
been
pulled
one
weekend
when
I
had
gotten
up
to
my
room.
I
didn't
complain
when
the
toilets
were
barely
flushing
and
the
sinks
were
full
of
water.
The
staff
has
complained
about
my
COOPERATE
rate
since
day
one.
Which
leads
me
to
believe
that
is
why
they
failed
to
have
a
room
for
me
the
past
weekend
(even
tho
I
have
had
my
reservation
for
MONTHS).
They
called
me
the
morning
that
I
was
to
arrive
and
informed
me
that
they
had
overbooked
and
they
would
not
have
a
room
for
me.
I'm
positive
they
decided
to
give
me
the
boot
because
they
could
get
more
money
from
a
different
tenant.
I
am
extremely
unsatisfied
with
the
lack
of
loyalty
to
a
good,
repeat
customer,
a
health
care
worker
at
that,
for
a
buck.
You
left
me
to
struggle
on
a
weekend
that
the
majority
of
hotels
were
full
due
to
events
happening
in
Kansas
City.
Shame
you
Extended
Stay
America.
I
hope
nobody
else
has
to
be
put
in
this
position,
so
here
is
your
warning.
If
you
make
a
reservation,
don't
expect
for
this
hotel
to
uphold
their
obligations.