4/5 KMB 9 months ago on Google
Update
8/2/2023-
spoke
to
someone
at
emerald
city,
they
apologized
for
what
happened
and
thanked
me
for
letting
them
know
about
the
incident
so
that
they
can
better
prepare
next
time.
The
person
I
spoke
to
mentioned
that
area
SHOULD
have
been
covered
during
open
play.
(Original)
-
I've
been
here
twice.
The
second
time
we
had
an
incident
with
one
of
our
children.
I'm
posting
this
so
that
your
supervising
staff
can
better
prepare
next
time
or
cover
the
area
during
open
play
where
the
incident
occurred.
My
husband
and
I
,
along
with
other
parents,
were
sitting
on
the
top
area
(bleachers).
We
took
both
our
kids
this
day
for
weekend
open
play
(7/15).
We
could
see
most
of
the
play
area.
At
one
point
we
could
no
longer
locate
our
4.5
year
old.
So
we
yelled
at
our
6
y.o.
to
see
if
he
could
see/find
his
brother.
Our
6
y.o.
starts
crying
and
pointing
to
an
area
close
by
the
rope
swing/foam
pit,
so
immediately
we
knew
our
kid
had
to
be
in
there
-
stuck.
No
time
to
waste
and
my
husband
ran
downstairs
into
the
play
area
towards
the
area
our
other
child
pointed
to.
Husband
located
our
child
in
an
area
that
was
about
6
feet
deep
(not
exactly
sure
on
depth
but
my
husband
struggled
to
get
out
himself
after
pulling
our
child
out).
The
area
was
empty
but
deep.
Not
sure
how
our
son
got
in
there.
Not
sure
if
he
jumped
or
fell.
But
he
was
scared
and
panicked
that
he
couldn't
get
out.
One
of
your
supervising
staff
(teen)
apologized
and
said
she
didn't
see
him
go
in
there.
Again,
I'm
just
writing
this
so
that
you
guys
can
do
better
next
time
being
that
it
was
during
a
scheduled
time
that
parents
aren't
allowed
on
the
floor.
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