These are the most incompetent people I have ever dealt with. I've been living in Portugal for 8 months and every month when I receive a package it stays in that Povoa de Santa Iria station. No matter how much you pay for 2-day delivery, it's guaranteed that in Portugal, it will get stuck here. Forget about emailing or talking to someone on the phone. They are all idiots and have no idea where your package is. This is such a scandal. Skip this and use either UPS or DHL that, at least, know what they're doing. FedEx Portugal is a big joke, a bunch of retarded people that will keep your goods or package hostage and, eventually, end up stealing them. Many time I sent packages from the U.S. and even Europe and they never were delivered nor sent back to the country of origin. Scandalous.

Attention: This is NOT official FedEx, it is a subcontractor in Portugal!!! It took FedEx 24 hours to transport a package from Baltics (North of Europe) to Lisbon (Portugal), but the FedEx Portugal subcontractor was not able to deliver the package within 3 days !!! to an office in Bairro Alto, the centre of the city Lisbon. Every day we called them and they said they would call back (what they did not do) and the package should be delivered (what did not happen). See screenshots attached. I will open an international complaint and also informed the sender to do so. Read the other comments and be aware!!!

Horrible service. They say my address is incorrect without even trying. Would like put zero star

Horrible service, don't ever use Fedex Portugal. They reschedule the delivery everyday and they say they tried to deliver but they never even try. I contacted them and everyday they confirm the address and say they will deliver but they won't. Edit 18/06: Finally delivered, but still don't recommend. Not trustworthy.

(Translated by Google) Incompetent, scheduled delivery 4 times and never delivered, by phone contact can not explain what is going on. Terrible service, shameful, so much incompetence is not acceptable. (Original) Incompetentes, agendada a entrega por 4 vezes e nunca foi entregue , por contacto telefónico não sabem explicar o que se passa. Péssimo serviço, vergonhoso, tanta incompetência não é aceitável.

It's a very very bad and third class service

Never use FedEx to send something to Portugal! They (on the portugal side) are liars with zero ability to provide any sort of customer service. Giving 1 star is much to high of an honor.

They won't deliver the package if it's too far from them. They lie and say incorrect address, it was not true. We are the only house in the street pretty much. My suggestion write in their official government complaint book, the yellow book an official complaint. They are nothing like the USA. NEVER USE THIS COMPANY!!! It's a freight company that will not deliver and our documents were 3 day delivery time critical.

If shipping to Portugal do NOT use FedEx!!!!!! I got the runaround for a week about a package, spent more than the package was worth getting to their office to sort things, then was basically asked to spend more money. The international customer service is horrible and they requested everything but what customs actually wanted, the local office is near incompetent and their process is a complete mess. Meanwhile I've shipped multiple packages via UPS and received them on time without a single issue.

This location of fedex is the worst i have ever witnessed. I am waiting 3 whole days at home because they tell me it will arrive before 6pm. Its the fourth time i have used this fedex and every time the same bad service. How can they expect for people to wait 3 whole days at home and still no package? Its unacceptable! I have called many times, spoken with a man called David and a man called Rooney or Rudy and they just promise things that are not true. Never use this bad company to entrust your package.

(Translated by Google) Terrible service! I do not recommend it at all. Extreme incompetence and disorganization ... Of running away. I give 1 score because there is no 0. (Original) Péssimo serviço! Não recomendo de forma alguma. Extrema incompetência e desorganização... De fugir. Dou 1 de pontuação porque não existe 0.

(Translated by Google) I had ordered for fedex before, 1 year ago and such and everything went very well. A week ago has been just trouble ... Terrible indeed. tremendous incompetence. came to explain to me that Fedex NOW was divided by Rangel for customs clearance and the distribution is made by TNT ... what do I have to do with it ???? then the boys who attend still indulge to be arrogant! "... NOW I TALK !!!!" They asked if he wanted to return the order ... At the customs clearance, by the rangel ... I will never resort to these incompetents. I have not received my order yet ... BEWARE! BAD SERVICE! (Original) Já tinha encomendado pela fedex antes, há 1 ano e tal e tudo correu muito bem. Há uma semana tem sido só problemas... Terrível mesmo. tremenda incompetência. chegaram a explicar-me que a Fedex AGORA estava dividida pela Rangel para desalfandegamento e a distribuição é feita pela TNT...o que tenho eu clliente a ver com isto????depois os meninos/as que atendem ainda se dão ao luxo de serem arrogantes!"... AGORA FALO EU!!!!" Perguntaram se queria devolver a encomenda... Aquando do desalfandegamento, pela rangel...Nunca mais recorrerei a estes incompetentes. Ainda não recebi a minha encomenda...TENHAM CUIDADO! SERVIÇO PÉSSIMO!

(Translated by Google) Never Again! Watch out! They are incompetent. Fedex was good already a year ago ... Now a terrible mess. I expect an order scheduled for today and they do not give me the right indication ... I have already been informed that it may be for tomorrow. FEDEX NEVER AGAIN !!!!! (Original) Nunca MAis!| Cuidado! São uns incompetentes. A Fedex já foi boa há um ano atrás...Agora uma desorganização terrivel. Espero uma encomenda agendada para hoje e não me dão indicação certa...Já me informaram que talvez seja para amanhã. FEDEX NUNCA MAIS!!!!!

This has been an awful experience. I can't get a hold of anyone and the number to the location is not even the correct one. When I call fedex directly they give me a number that doesn't even work. Horrible service!

I agree with the other reviewers. At least I could contact costumer service and 10 min later the pack was on its way. However, filled a complaint with Fedex (they should be warned that whoever these guys are, they are giving Fedex a bad name!). It's a shame!

The worst Currior company I have ever experienced. Close your company, when you can't satisfied your customers.

(Translated by Google) I was reticent when I saw so many bad comments, but in fact my order left Italy on Wednesday morning and arrived at me the following Monday still in the morning, using the international economy service. Nothing to point out, helpful courier when I asked to deliver to a different address. (Original) Fiquei reticente quando vi tantos maus comentários, mas na verdade a minha encomenda partiu de Itália quarta de manhã e chegou a mim na segunda-feira seguinte ainda de manhã, usando o serviço economia internacional. Nada a apontar, estafeta prestável quando pedi para entregar numa morada diferente.

(Translated by Google) Would not recommend. Very bad service. Poor service. I will not go shopping again when sellers use this distributor. To forget (Original) Não recomendo. Serviço muito mau. Péssimo atendimento. Não voltarei a fazer compras em que os vendedores utilizem esta distribuidora. Para esquecer

(Translated by Google) INCOMPETENTS! very bad experience. Only problems ... A headache ... when it could be so simple. Their service has worsened, now Fedex in protugal is Rangel who delivers the orders and TNT the distribution ... to pass the hot potato to each other. Do not explain anything, the numbers changed ... (Original) INCOMPETENTES! muito má experiência. Só problemas...Uma dor de cabeça...quando poderia ser tão simples. O serviço deles piorou, agora a tal Fedex em protugal é a Rangel que faz o desalfandegamento das encomendas e a TNT a distribuição...a passarem a batata quente um para o outro. Não explicam nada, os números trocados...

(Translated by Google) DO NOT RECOMMEND! Watch out! The injured parties file a complaint with the police, DECO, the General Directorate for Consumer Protection, if necessary, prosecute. Denounce publicly and the media! "Company" or there what should have withdrawn the license! Authorities should have already taken steps, such as conducting inspections to identify responsibilities and punish them for many serious failures and bad faith defaults. Not even a 3rd world site works so badly! They do not comply with anything, they pass the deadlines, they do not inform properly, allegedly violating the Consumer Rights! (Original) NÃO DE RECOMENDA! Cuidado! As pessoas lesadas façam queixa à polícia, à DECO, à Direção Geral do Consumidor, se necessário avancem com processos judiciais. Denunciem publicamente e à comunicação social! "Empresa" ou lá o que a quem já deviam ter retirado a licença! As autoridades já deviam ter tomado medidas, como fazer inspecções para apurar responsabilidades e punir os mesmos pelas muitas falhas graves e incumprimentos de má fé. Nem num sítio do 3º mundo se funciona tão mal! Não cumprem com nada, passam os prazos de entrega, não informam devidamente, violando, alegadamente, os Direitos do Consumidor!

Unable to find it, and when we call they refuse to give their location for no apparent reason, lastly as a corporate fedex account holder I will never work with fedex bc of this experience

A shameful sub-contractor picked by fedex

The company and the staffs are the worst people in the whole world. Typical Portuguese attitude towards work. I paid 76 dollars to deliver a parcel from California to Lisbon in 3 days. The parcel arrived in 24hrs from California to Lisbon but they could not deliver it. But what i think is ,they don't want to deliver it. It was such an important document to be presented by today at IMT.

Listen to the rest of the reviews below! They are true. It is such a nightmare dealing with this subcontractor that FedEx has chosen in Portugal. If you don't want to risk your package, try other more reliable service. Their customer service are not very helpful. There surely is something wrong with their system that they operate in such an unprofessional way. I hope the real FedEx can find a much better subcontractor in Portugal Please to all who are reading this- don't risk your package with this subcontractor. All our experiences below are enough to warn you about their terrible service

The location does not exist, tried looking and calling but still could not get to a physical address

(Translated by Google) I've been calling every day for a week and nobody's answering me. Neither answers to the email. I will never use this carrier again. (Original) Há uma semana que ligo todos os dias e ninguém me atende. Nem respostas ao email. Nunca mais vou utilizar esta transportadora

I had a horrible experience with Federal Express Portugal. I have waited 17 days now for my package and I still don't have it. I came on vacation with my daughter, she forgot her contacts. My husband send them FedEx so we can have it the following week. The website said it was out for delivery on a Monday, we stayed home and the package didn't show up. I took me 2 days of phone calls and my husband also calling in USA to find out the package was in customs. By Friday I had to write a letter stating that value of the contacts and they released it for delivery. Received an email saying that it was out for delivery the following Monday. Stayed home again, the package didn't show up. I called Tuesday morning, they said the package came in the afternoon and it didn't make it on the truck, but it should make it on the truck Tuesday. I track it on Tuesday afternoon, they said the package is not our for delivery because they are not sure it made on the truck. My husband in USA finally had to start an investigation.

(Translated by Google) Bad experience. They caused such a disturbance that it is too lazy to explain, but basically you can call to ask questions, they will give you an information. And by the time the goods arrive, the story is completely different. And on top of that, the employees treat you badly on the phone. HORRIBLE!!!!!!!!!!!! (Original) Péssima experiencia. Causaram um transtorno tão grande que dá até preguiça de explicar, mas basicamente pode ligar para tirar duvidas, eles vao te dar uma informação. E na hora que a mercadoria chega, a historia é completamente diferente. E ainda por cima os funcionários te tratam mal ao telefone. HORRIVEL!!!!!!!!!!!!

(Translated by Google) Avoid this company. My order will be returned to the USA after several unsuccessful after-hours attempts, because these gentlemen do not bring money for change. Bottom line: Although they take over the payment on delivery service .... they don't bring change ... and the order goes back. What an amateurism. (Original) Evitar este companhia. A minha encomenda vai ser devolvida aos USA depois de várias peripecias com tentativas de entrega fora de horas de expediente, porque estes senhores não trazem dinheiro para dar troco. Resumindo: Apesar de assumirem o serviço de pagamento contra entrega.... não trazem trocos... e a encomenda vai de volta. Que amadorismo.

(Translated by Google) Poor service! (Original) Serviço pessimo!

(Translated by Google) Bad experience we had with this company. We made a priority request, they exchanged the collection address with the destination, they do not warn, do not contact the customer, did not comply with their courrier service. It's a shame, because they mess with the name of Fedex International. I will not use again and recommend to anyone. (Original) Péssima experiência que tivemos com essa empresa. Fizemos uma solicitação de prioridade, eles trocaram o endereço de coleta com o destino, não avisam, não entram em contato com o cliente, não cumpriram com o serviço de courrier deles. É uma lástima, pois sujam com o nome da Fedex internacional. Não voltarei a usar e nem recomendo para ninguém.

It's so good,the packages are so delicious...

(Translated by Google) A real national shame, a nightmare in Portuguese logistics and customs processes in the third world. (Original) Uma verdadeira vergonha nacional, um pesadelo na logística portuguesa e processos alfandegários do terceiro mundo.

(Translated by Google) After several telephone contacts, emails sent, to try to locate an order as an International priority, from France to Portugal, which should be delivered in 1 day, after 5 days it was not delivered and, worse, they do not give an explanation or any answer as to where it is. the goods or even when it will be delivered. THE FEELING IT GIVES IS THAT TALKING TO A WALL IS THE SAME THING! Either Fedex changes in Portugal or it certainly won't have a good future. (Original) Após vários contactos telefónicos, emails enviados, para tentar localizar uma encomenda como International priority, de França para Portugal, e que deveria ser entregue em 1 dia, após 5 dias não foi entregue e, pior, não dão explicação ou qualquer resposta de onde está a mercadoria ou sequer quando será entregue. A SENSAÇÃO QUE DÁ É QUE FALAR PARA UMA PAREDE É A MESMA COISA! Ou a Fedex muda em Portugal ou de certeza que não terá um bom futuro.

Worst service. Ne feedback, no responsibility.

Incompetence at the highest level. Never use FedEx in Portugal!!! The staff there really does not care at all. For 2 weeks the envelope was sitting at the sorting facility with no updates. Then they claimed the address was not correct... even though it was.

(Translated by Google) There's been a month waiting. Nobody knows how to inform anything: they say that it is colleague Joana Caramalho who has the matter. For her part, Ms. Joana, if she exists, is unreachable and does not respond to emails. Neither she nor anyone else. (Original) Há um mês à espera. Ninguém sabe informar nada: dizem que é a colega Joana Caramalho que está com o assunto. Por seu lado a Srª Joana, se existe, é incontactável e não responde a e-mails. Nem ela nem ninguém.

(Translated by Google) Delivery made according to the website, sir who delivered the package was very friendly, excellent experience. The updates of the status / tracking of the package were made more than once a day, everything went very well, I have no complaints, in fact I was surprised to see so many complaints. Thanks. (Original) Entrega feita de acordo com o previsto pelo site, senhor que entregou o pacote foi muito simpático, excelente experiencia. As atualizações do status/rastreamento do pacote eram feitas mais que uma vez ao dia, correu tudo muito bem, não tenho nenhuma queixa, aliás fiquei surpreso em ver tantas reclamações. Obrigado.

(Translated by Google) A carrier nightmare just doesn't get in touch but they tell the seller that we don't do it (Original) Um pesadelo de transportadora simplesmente não entram em contacto mas dizem ao vendedor que somos nós que não atendemos

(Translated by Google) I am unable to obtain any contact regarding my order which remains at customs. Mediocre service without any professionalism. (Original) Não consigo obter qualquer contacto relativamente à minha encomenda que continua na alfândega. Serviço medíocre sem qualquer profissionalismo.

Horrible and rude service. Is not a FedEx store, the grupo Rangel are authorized by FedEx. I don't recommend that anybody use FedEx in Portugal, specially for on-time and electronics packages. If you use it, don't expect FedEx grade service. They couldn't recognize that the phone number was from the USA, so they couldn't reach me. (Google area codes maybe?) My package got stock, it took almost 3 weeks to finally get my package. After was paid express, don't expect to claim a refund neither. The group managing that is Rangel. Definitely not prepare to manage international clients.

(Translated by Google) Worst carrier, you have to pay huge fees! Do not answer the phone n answer horrible email (Original) Pior transportadora , tens que pagar taxas altíssimas! Não atendem o telemóvel n respondem e-mail horrível

(Translated by Google) Fedex has been horrible. I had a problem at the end of last year with a delivery in Move York at a friend's house. In another recent order from Germany to Portugal, also always changing the estimated delivery dates, nobody knows where the order is ... (Original) A Fedex tem sido horrível. Tive no final do ano passado um problema com eles numa entrega em Mova Iorque na casa de um amigo, ninguém se responsabilizou deixaram a encomenda à porta sem ninguém assinar. Noutra encomenda recente da Alemanha para Portugal, também sempre a alterar as datas-estimativas de entrega, ninguém sabe onde está a encomenda ...

(Translated by Google) Lousy service. Absurd values ​​for "services provided", when they do not respond to emails. Pay phone line, before the call is answered. Clchamada falls down and they don't call back, forcing us to have to contact them again, which implies having to deposit more money on the cell phone and explain everything again. Not enough, the incompetence is so great that the message is sent that the situation will be dealt with. The next day there is no indication of order being distributed, forcing me to send another email, whose answer is not given. even miserable. (Original) Péssimo serviço. Valores absurdos por "serviços prestados", quando não respondem aos emails. Linha telefónica paga, antes de a chamada ser atendida. A Clchamada cai e não ligam de volta, obrigando a ter voltar a contactar, o que implica ter de depositar mais dinheiro no telemóvel e explicar tudo novamente. Não bastando, a incompetência é tanta que é passada a mensagem de que a situação será tratada. No dia seguinte não há qualquer indicação de encomenda estar em distribuição, obrigando me a enviar outro email, cuja resposta não é dada. Miserável mesmo.

(Translated by Google) Terrible; an error; worse; I do not advise; I don't want to hear about it; I don't even want to read their advertising; it would be glad to remove the sites and even the numbers in the phone book, in case anyone still uses them so that no one would fall into the temptation to use any service from both FedEx and Eduardo Rangel that push the blame from one to the other. 4 orders, 4 same problems, always changing dates and paying storage costs. The last one then, 3 days in a row and 3 e-mails from 3 different people asking me for the same documents. I call there and they say that the documents are all there and that they just need to follow up or dispatch the order and that I no longer need to do anything else. The next day another email from someone else asking for the same documents for the same order. INADMISSIBLE (Original) Terrível; um erro; o pior; não aconselho; não quero ouvir falar; não quero ler sequer publicidade dos mesmos; seria de bom grado remover os sites e até os números na lista telefónica, caso alguém ainda utilize as mesmas para ninguém cair na tentação de utilizar qualquer serviço tanto da FedEx como Eduardo Rangel que empurram a culpa de um para o outro. 4 encomendas, 4 problemas iguais, sempre a alterar as datas e a pagar custos de armazenamento. A última então, 3 dias seguidos e 3 e-mail de 3 pessoas diferentes a pedir-me os mesmos documentos. Telefono para lá dizem que os documentos estão todos e que falta apenas darem o seguimento ou despacho da encomenda e que eu já não necessito de fazer mais nada. No dia seguinte outro e-mail de outra pessoa a pedir os mesmos documentos para a mesma encomenda. INADMISSÍVEL

Fedex is no longer here

(Translated by Google) Bkm (Original) Bkm