(Translated by Google) Treatment experience for the first time at RSKM Padang Eye Center was quite smooth... even though it was the first time, the flow was very easy to understand. For friends who are seeking treatment or having their eyes checked here for the first time, you can follow the flow. The first time we come, we will ask for a registration queue first to Mr. Security who is at the entrance. We will be asked for the first registration for the General/BPJS group or new/old patients. After we get a queue, we will be directed to the registration queue section and wait for the queue number. We are called at the registration counter which is in the front after the right entrance. After our queue was called. Our data will be checked first, then after registration is complete we will be directed to the eye polyclinic section which is in the hall at the far left of the entrance. As well as determining which doctor we will go to. Furthermore, after arriving at the polyclinic counter, we will be directed again to check the eyes before being examined by a doctor. So just follow the procedure, guaranteed it's easy and not complicated. But for elderly patients who want to check their eyes, it's better to be accompanied by them.. So after all our eyes are checked. Then we wait for the doctor's queue according to the appointed poly. 👍 OK, the facilities provided at the PEC RSKM are quite sophisticated... it's just a problem, maybe because of waiting in long queues... the rest is OK. The service of the nurse sisters is also good. So if you want to recommend a place to check the eyes of RSKM PEC, it could be one of your friends' destinations. (Original) Pengalaman Berobat pertama kali ke RSKM Padang Eye Center cukup lancar y.. walaupun baru pertama kali Alur nya sangat mudah untuk di pahami. Untuk temen2 yg baru pertama kali berobat atau periksa mata di sini bisa ikuti alurnya. Pertama kali datang kita akan minta antrian pendaftaran terlebih dulu ke Bpk Satpam yg berada di pintu masuk. Kita akan di tanya prndaftaran pertama utk golongan Umum/ BPJS atau pasien Baru/lama. Setelah kita dpt antrian kita akan di arahkan kr bagian antrian pendaftaran dan menunggu nomer antria. Kita di panggil di loket prndaftaran yg berada di bagian depan setelah pintu masuk bagian kanan. Setelah antrian kita terpanggil. Data kita akan di check dulu, lalu setelah prndaftaran selesai kita akan di arahkan ke bagian poliklinik mata yg berada di lorong ujung sebelah kiri dri pintu masuk. Sekaligus menetapkan dokter mana yg akan kita tuju. Selanjutnya setelah sampai di counter poliklinik, kita akan di arahkan lagi untuk periksa mata sebelum di cek oleh dokter. Jd diikuti saja prosedur nya, di jamin gampang gak ribet. Tetapi untuk pasien usia lanjut yg ingin periksa mata lebih baik di dampingi y.. Nah setelah mata kita di check semua. Barulah kita nunggu antrian dokter sesuai poli yg di tunjuk. 👍 Okeh untuk fasilitas yg di sediakan di RSKM PEC ini udh tergolong canggih y.. cuma mungkin krndala krn nunggu antrian aja yg lama.. selebihnya Oke. Pelayanan kakak kakak perawatnya juga Bagus. Jd kalo mau rekomend tempat periksa mata RSKM PEC bisa jadi salah satu tujuan temen2 sekalian.

(Translated by Google) BAD SERVICE. Yes, from 9.14 am here, but until 12.32 we have not been called, while those who just arrived don't have to wait long to go straight to the poly (to see a doctor). Asked to the nurse why the queue number was jumping up and down, the answer was "different number". Was told to wait again while it's been almost 3 hours waiting. Is it because bpjs is independent? Even though independent bpjs pay with personal money every month, it's not free! (Original) BAD SERVICE. Masa iya dari jam 9.14 pagi disini tapi sampe jam 12.32 belom dipanggil juga, sementara yg baru datang gak lama nunggu langsung masuk ke poli (ketemu dokter). Ditanya ke perawat kenapa nomor antriannya loncat² gak sesuai dijawab ada "nomor beda". Disuruh nunggu lagi semntara ini udah hampir 3jam menunggu. Apa karena bpjs mandiri ? Padahal bpjs mandiri bayar pakek uang pribadi tiap bulan bukan gratis!

(Translated by Google) Sorry in advance. I am a long time patient here but the service is still not satisfactory. Is there a difference between private patients and BPJS? I went to dr. Marjis uses BPJS, I rarely go here for treatment, the flow of treatment is still confusing, then during the examination I felt that the doctor was ignoring me, I naturally asked a lot because I am a patient and very layman for the pain I suffer. But the doctor should have been more polite when explaining it. And this is not my first experience, but the first time I had treatment, I also received the same treatment from another doctor. Do all the ophthalmologists here treat the BPJS patients the same way?? Please RS management to pay attention to doctors like this. parking is also difficult. Thank you (Original) Maaf sebelumnya. Saya pasien lama disini tp pelayanan masih kurang memuaskan. Apakah disini dibedakan pasien pribadi dg bpjs? Sy berobat ke dr. Marjis pakai bpjs, sy mmg jarang berobat kesini, utk alur berobatnya masih membingungkan, kmd saat pemeriksaan sy merasa dokter tsb menyepelekan saya, wajar saya byk bertanya krn sy pasien dan sgt awam utk sakit yg saya derita. Tp seharusnya dokter tsb bisa lebih santun saat menjelaskannya. Dan ini bukan pengalamam saya yg.pertama, tp dulu pertama x berobat sy jg mendapatkan perlakuan yg sama dr dokter yg lain. Apakah semua dokter mata disini spt itu perlakuannya thd pasien bpjs?? Tlg manajemen rs jd perhatian utk dokter2 spt ini. tempat parkir juga susah. Trimaksih

They give best service. The doctors and nurses were nice and experienced

Pelayanan rumah sakit baik. Parkir kurang memadai. Tidak boleh mengambil foto di area dalam sesuai ketetapan UU ITE. The health care service is good. But the parking area is not spacious. Taking pictures inside is not allowed.

Very bad service! The first impression from the start with its Customer Service (Indah) is very disappointing with an impolite way of speaking! Please choose a customer service that has a good and polite way of speaking, just the name of the customer service. Customer service if it's not good from the beginning to the end will be no good!

This is a specialist hospital for eye patients (an opthalmology clinic and eye surgery centre in Padang). Too many bad reviews here. But base on my experience: No bad experience, staffs are friendly and quick. Waiting room quite spacious, the queue is not long enough, and the best thing here is they have coffee shop! Their lighting have to improve, btw. It's too dark here.

(Translated by Google) For service it is quite good. It's just that there are quite a number of patients, either because it coincides with Saturday or something. If you want, come early to take the queue. Because if you come at 11 o'clock, you will get a serial number of 30. It is recommended to come by motorbike/ojol, because of the limited parking space for cars. (Original) Untuk pelayanan sudah cukup baik. Hanya saja pasien cukup membludak, entah karena bertepatan dengan Hari Sabtu atau gimana. Kalau mau, datang pagi untuk ambil antrian. Karena jika datang di jam 11, sudah dapat no urut 30-an. Disarankan datang dengan motor/ojol, karena keterbatasan lahan parkir untuk mobil.

(Translated by Google) More or less 4 hours of queuing and still not being called upon, please if the human resources are not sufficient, it is better to limit the registration so that the queue is not long, or maybe this is because Via BPJS, so it takes a long time !!!! (Original) Lebih kurang 4 jam ngantri masih belum di panggil panggil , tolong jika SDM nya tidak mencukupi baik nya di batasi untuk pendaftaran nya agar antrian nya tidak lama , atau mungkin ini karna Via BPJS ya maka nya lama !!!!

Antriannya lama, 1 pasien bisa 20 menit, bayangkan jika anda dapat nomor antrian 20, kira-kira berapa lama anda akan menunggu ? Dak sasuai do dunsanak

RS PEC

Sangat puas dengan pelayanan rumah sakitnya, baru pertama kali berobat tapi sangat puas. Dokter maupun perawatnya sangat baik-baik. Semoga kebaikan dokter maupun perawatnya dibalas oleh Allah, terutama admin WhatsApp nya ramah dan tanggap, balas chatnya sangat cepat, dibantu kalau ada kendala. Semoga tetap berlanjut pelayanan seperti ini🥰🥰🤗

Good hospital..from Singapore