2/5 Cheryl E. 6 months ago on Google
This
is
my
first
time
back
after
the
refurbishment,
I
have
been
several
times
before,
usually
mediocre
food
and
service
but
desperately
want
to
give
the
place
and
team
a
chance.
Last
week
we
booked
a
large
table
to
accommodate
a
family
meal
as
we
had
family
visiting
from
abroad.
When
arriving
there
was
clearly
some.mix
up
with
the
booking
as
several
staff
talked
between
them
selves
then
asked
us
to
wait
a
few
minutes
at
a
seating
area
until
they
sorted
our
table.
When
we
were
shown
to
our
table
we
found
we
were
actually
spread
across
two
tables.
We
were
advised
they
would
have
to
join
tables
together
for
us
to
sit
together
but
that
there
were
no
suitable
tables
to
do
this.
It
was
obvious
that
there
had
been
an
over
booking
or
oversight,
we
would
have
appreciated
honesty
and
appreciate
mistakes
happen.
We
were
clearly
lied
to,
we
would
have
much
preferred
some
honesty
and
vulnerability
from
the
staff
at
this
point.
One
of
our
tables
was
still
dirty
with
used
cutlery
and
food
under
the
chairs.
Ordering
drinks
on
the
app
took
almost
20
minutes
for
3
refill
glasses
and
two
pints
to
arrive
at
the
table.
The
syrup
of
the
draft
juice
was
running
empty.
The
food
as
ever
was
sub
par.
I
honestly
enter
this
place
every
time
with
an
open
mind
hoping
to
be
proved
wrong,
but
leave
more
disappointed
and
angered
that
it
is
always
a
chaotic
and
disappointing
experience.