This Mcdonald’s is an absolute joke. The standard of the food is shocking.. I’m genuinely baffled how this place is still open and serving food to people. I can’t remember the last time I received a decent meal from here. Hadn’t had anything from here in a while so thought I’d order some stuff for me and my mum. The chips as usual came freezing cold, undercooked and floppy. My mum got a filet o fish and it came rock hard, curled up and burnt to the point it was inedible. Not a pleasant taste. The sauces we asked for were not given and there were no straws or napkins. This is not just a one off… the food from here is always terrible and there’s constantly something wrong with our orders or items missing. I’m going to report this Mcdonald’s to the food standards agency.

Absolutely awful experience - £70 order placed, then 2 hours later after querying it, order was showing delivered, but was not delivered. When questioned on two separate calls 13.50,pm and again at 16.30 both members of staff hung up, the first laughing as she passed the phone to the so-called supervisor. Still no order made or recieved. VERY poor customer service and no common sense or decency from either staff member. Very poor listening skills - a customer service course should be undertaken. Shocking

Words can't describe how bad this place is. Starting with front of house, very ignorant and unhelpful. Getting orders wrong, long queues inside due to giving priority to drive thru and deliveries. I think it's shameful that customers taking the time to visit and made to wait in excess of 30-40 mins and then not receiving the correct order. Managers are hopeless and serve no purpose and the staff are equally hopeless. Front of house staff member JANE very rude and definitely in the wrong job. Will never be back again.

Absolute joke !!! Waited for drive thru order, after 20 minutes had to go in to then be told they would have to redo my order?? Took another 10 minutes and no apology. Will be making official complaint as they cater for the Just Eat orders first. It's supposed to be FAST FOOD!!!!

Waited 45 mins for food, was freezing by the time we got it. Atleast 20 other people also waiting for 30+ mins. Didn't see a single person get their full order, burgers missing etc. Avoid the place until they can run it better, poor teenage staff having to deal with angry customers instead of a manager. Disgraceful

This is by far the worst McDonald's I've ever been to. Apart from them being slow, the orders are never complete. Order 5 items and get 3 or 4 at best. Not impressive at all. CHECK YOUR ORDER BEFORE LEAVING NO MATTER HOW MUCH THEY TRY TO HURRY YOU ON

Efficient, fast to get through the drive-thru, food was fresh. Met expectations. The only challenge is the glass panels in the car park as you drive out - you can’t see anything apart from your own car, especially on a sunny day. I’ve had to do a few emergency stops…which I think is what the design aims to avoid.

Waited 35 mins in my car for 3 McFlurrys after being told at the drive-thru to take a space. Ended up going in and they had no record of my order. Waited a further 15 mins for them and when I was given them they were pretty much already melted. Had obviously been sitting out for a while. Place was mobbed, no queue system in place, orders coming out and just sitting on the counter not being called so customers had to go up and say that's my order. Worst McDonalds in the whole of Glasgow, never anything right or on time and the staff just seem to be in a daze and uninterested.

What has happened to this place? So busy dealing with Just Eat orders they forget about their drive thru and sit in customers. Waited 20 mins in the carpark for two chicken nugget happy meals! Every car at drive thru was being told to park round the corner. Used to be the very odd time you were asked to park up - only if you were ordering something unusual, now it's every single time. Carpark full of employees wandering round with trays looking for correct car for their order. Got the order with no apology for my wait and when I got home the order wasn't even right!

Really delighted with how professional and caring one of the staff members were through drive through last night. Came round wi myself and my daughter and I have never heard someone speak so clearly through the intercom and were also very patient when they were taking my order. Probably the first good customer service experience I’ve had with McDonald’s throughout my 40 years of living. Thankyou so much Alan, you are a great asset to McDonald’s 😁

Largest, hottest fries ever! No complaints 😍

Food was as you'd expect from McDonald's. We had table service and food was brought to our table, with a smile. This restaurant was a little bit untidy and many tables had not been cleared off and cleaned. Air con was on and effective, which was a bonus on a hot October day in Portugal.

Glad to see that McDonald's are cleaning the place more regularly, and you're not sitting down in someone else's mess. Food was fresh and hot.

Great setting, lots of seats and space inside for eating. Food was fresh and excellent.

Become a bit hit or miss the past few years. Sitting in you generally have to clear up after last occupant & unless you get one of the older cleaners you feel like you're a 'problem customer' if you request a table wipe down. Food can sometimes be cold, the lettuce is definitely getting older and more wilted looking - sauce only covers so much! Half the time there's either no table placards for table service to find you, or the self-service menu selectors have run out of ink/paper to print a receipt.

Unfortunately my order got lost in the system.... after asking about it after half hour it had been sitting at the side of the counter. Had to ASK for fresh order then they got that wrong a portion of chip's missing and also the mayo and lettuce from my chicken sandwich. Won't be back any time soon. Obviously some serious staffing issue's .