2/5 Joseph J. 11 months ago on Google
Simply
overpriced.
Stayed
in
one
of
the
Seaview
rooms.
We
liked
the
room,
the
open
deck
and
sea
view,
but
all
good
things
end
there.
The
Service:
Service
was
absolutely
poor
or
non
existent.
When
a
customer
pays
premium
price
(10K
plus)
for
a
one
night
stay,
it's
fair
on
them
to
expect
a
decent
level
of
service.
First
of
all
there's
no
proper
channel
to
reach
out
for
help,
and
not
many
staff
are
around
for
help.
All
we
have
is
a
mobile
phone
number
of
the
receptionist
who
is
not
very
keen
on
helping
the
customers.
Example
1:
We
had
asked
the
room
boy
for
an
dry
off
towel
for
the
pool
when
we
checked-in,
which
he
forgot.
Okay,
then
in
the
evening
before
we
went
out
to
pool
we
called
up
the
receptionist
to
get
us
a
towel.
Instead
of
taking
the
extra
effort
to
coordinate
and
get
it
done
he
gave
us
mobile
phone
number
of
a
service
boy
who
didn't
bother
to
pick-up.
Then
when
we
called
the
receptionist
again,
he
was
asking
us
why
are
we
calling
him
when
he
has
given
the
service
number.
At
the
end
we
had
to
personally
chase
the
receptionist
to
get
the
towel
at
last.
Example
2:
Once
we
came
out
of
the
pool,
talked
to
the
receptionist
about
dinner.
To
our
surprise
we
were
told
that
the
hotel
does
not
serve
dinner
!
Was
this
communicated
to
us
beforehand-
Nope
!
Room:
They
had
put
a
puny
AC
in
the
big
super
tall
room
which
struggled
to
keep
the
room
cool
in
afternoons.
And
then
there's
this
fridge
in
the
room
which
was
unclean.
Pool:
Pool
looked
clean,
however
the
water
seemed
like
it's
contaminated
or
was
last
chlorinated
long
time
back.
When
guests
are
allowed
to
wear
whatever
they
like
and
jump
in,
the
pool
hygiene
goes
for
a
toss.
Parking:
Parking
is
a
joke
with
space
for
3
at
max.
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