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  • 5/5 Sardar Fatima M. 10 months ago on Google
    Home to 244 suites, penthouses and villas, the award-winning resort is the ideal place to retreat to after exploring the fascinating city of Dubai. Sitting on the West Crescent of Palm Jumeirah and on the edge of the Arabian Gulf, the resort is a short ride to the city's main tourist attractions. Enjoy a stay in one of our 244 luxurious suites, penthouses and villas, and escape the bustling city into a place of complete, five-star relaxation. To make the most of your stay, experience our three excellent restaurants and bars, relax at our private beach or take a stroll through our expansive, five-acre gardens. Alternatively, unwind in our temperature-controlled outdoor pool after an exciting event at one of our event venues.
    1 person found this review helpful šŸ‘

  • 5/5 Atharva M. 10 months ago on Google
    Everything was PERFECT! If you are in Dubai and looking for a Hotel, this is the place to go! Located on the palm and close to almost everything! The Hotel itself is beautiful and the outdoor space is just amazing! There is a nice big pool and also a smaller one for kids. The private beach is one of the best Iā€™ve ever been on and there arenā€™t many people. Also thereā€™s a gym inside. The service is just spectacular, especially the room service! Very kind, fast and helpful! (thanks very much to the 3 men, forgot their names, I think from Philippines, they know who I mean šŸ˜Š) Fast check in and very friendly for older people, they help you with anything. The food was also amazing. Overall great experience, hope to come back one day! 11/10 PS: I recommend the rooms with the direct pool and park access
    1 person found this review helpful šŸ‘

  • 5/5 Sophie H. 1 year ago on Google
    Visited for a good day before Christmas with my parents. We were really impressed! Beautiful pool right on the beach, comfy sun loungerā€™s, and the service was excellent (thank you Remmy!). Came for the Friday ladies day which is really good value. Food and drinks are delicious! Will definitely be back!
    1 person found this review helpful šŸ‘

  • 5/5 Basel K. 2 years ago on Google
    This is one of the best hotels weā€™ve ever been in. Clean, luxurious, nice, great caring team since the first moment, delicious generous breakfast, wonderful cleaning service, great laundry service. It has all that you need to have a very special hotel experience. They always made sure to take the extra step to help us and make us happy. The concierge office always offered help and they actually helped us make reservations with restaurants and with airport ride when we left the office. This will be our first choice when we come back to Dubai (hopefully soon).
    1 person found this review helpful šŸ‘

  • 5/5 Gulfiza G. 1 year ago on Google
    Daycation with pool & beach was a great decision for Christmas eve. Pool is warm, hotel wasn't crowded with plenty of activities for kids and fun. we paid 510 aed for two adults. full amount is redeemable for f&b. Food and drinks are delicious and fresh, portions are big. staff are very welcoming and accommodating. Special thanks to Yaseen for taking care of our day off. Very humble, welcoming and helpful young gentleman. We are certainly found our new favorite weekend spot and coming back next weekend again.
    1 person found this review helpful šŸ‘

  • 2/5 Z T. 10 months ago on Google
    Sun, sand, sea andā€¦ thatā€™s all the free stuff and thatā€™s, really, most of the good stuff. Went on a pool pass day with friends. The food was mediocre. The staff was confused. The system for paying is like the blind leading the blind. You pay a set price to get in and then everything you eat and drink is taken off the money you have already paid. Then, at the end, if you owe more, you pay what you owe. I have been to places where this is streamlined. At this hotel itā€™s chaos. The different wait staff donā€™t talk to each other. We were asked over and over what our receipt number was and what our voucher number was - and then at the end they still got all the charges wrong. Finally, we met one waiter who sorted it all out. Then, when we went to pay, the entire staff was having a meeting and we couldnā€™t get anyone to serve us at all. Why two stars? Eh. The coffee was very good. The watermelon popsicle was cold. The pool was fairly comfortable. The location is relaxing. There are loads of hotels in Dubai, though. I sayā€¦ go to another one.
    1 person found this review helpful šŸ‘

  • 5/5 Saloni J. 1 year ago on Google
    Giving 5 stars doesnā€™t begin to express the wonder and appreciation I hold for Emerald Palace. Professional and kind staff and the food was impeccable as well. The Italian restaurant is next to the beach šŸ¤ Wonderful experience
    1 person found this review helpful šŸ‘

  • 5/5 Fazia S. 1 year ago on Google
    We stayed at the Superior Penthouse. It is such a beautiful Lovely Hotel. Our stay was extremely pleasant....the staff, cleaning crew, servers, attends in the lobby ...all amazing individuals. The welcome was amazing. The amenities..surrounding of the hotel is beautiful...a Must stay when visiting Dubai. It is sure our Home Away From Home. Thanks Kempinski for the beautiful experience. Will definitely come again!!
    1 person found this review helpful šŸ‘

  • 5/5 MMF 9 months ago on Google
    I recently had the pleasure of staying at this hotel and I cannot praise it enough. From the moment I arrived, I was warmly welcomed by the friendly staff who went above and beyond to ensure my stay was enjoyable. One of the highlights of my stay was the exceptional service provided by the hotel staff. They were attentive, professional, and always willing to assist with any requests. Overall, my experience at this hotel was nothing short of exceptional. The combination of the hotel's prime location, comfortable rooms, outstanding service, and excellent facilities made my stay truly enjoyable. I highly recommend this hotel to anyone visiting Dubai. I want to express my sincere gratitude to Ms. Amira Shawkey for her invaluable help and support.
    1 person found this review helpful šŸ‘

  • 5/5 Dinos A. 1 year ago on Google
    225 AED pp pool and beach access, fully redeemable in f&b. Great service and cocktails, I the swim up bar! Reccomend to take a day off fron sightseeing there, and then have dinner at the Pointe (Excellent and clean facilities with changing rooms provided at the hotel).
    1 person found this review helpful šŸ‘

  • 3/5 Faisal O. 7 months ago on Google
    Ocean view is supposed to be quiet and relaxing, However, we had very noisy balcony facing ocean but keep in mind the street between hotel and ocean was very busy with cars šŸš— šŸš˜ šŸš™ you canā€™t enjoy the balcony. The hotel pool and beachfront on the opposite side and we were told there are no availability facing the quiet side. We had two bedrooms suite it was very spacious and comfortable. Restaurants prices are crazy expensive. family friendly hotel in general. 3 stars is fair review for the price compared to the value (two bedrooms spacious unit) I hope they elevate their reception professionalism as we took too long time checking in, keep in mind, we had a long call before the check in day discussing all the details. The hotel has great potential though.

  • 5/5 Ashish K. 6 months ago on Google
    Perfect location on palm. The interiors are little contemporary (not modern) (little not as per my liking). But the hotel is top class. It has a good pool, beach (as other beaches on palm are), kids area etc etc. Could improve on the Indian food menu in room service and breakfast. But what is even more top class is the service, people were very friendly, very quick to respond. Special mention to Ahmed. Better than 5 star standards.

  • 4/5 Adib D. 7 months ago on Google
    Excellent location, fancy residences with a great view. As for the lobby and services, there's a lot of jobs to be done, lobby furniture needs renovation, you can sit for long without anyone coming for you to order any coffee or drinks, the hotel's restaurant smelled very bad when I was there. They got a big pool with a bar and seating areas around.

  • 5/5 Daniela K. 1 year ago on Google
    The resort is super luxurious and it's just pure joy for the eyes. The beach is very clean, with turquoise waters and comfortable sunbeds. Feels like heaven.

  • 4/5 Mira M. 11 months ago on Google
    I would rate this wonderful and luxury place 5* but if not one issues, the beach is filled with tony stones that hurt ur feet to get in, no sand, sadly we couldnā€™t enjoy the soft sand and went to buy water shoes instead. Otherwise all great!

  • 5/5 Roussol H. 11 months ago on Google
    We went there for beach and pool access and it was amazing! My 3 years old also had a blast. Food was great. Value for money outstanding; 255 per person fully redeemable for food and beverages. You just need to get their early to secure a sunbed. Will definitely go back

  • 1/5 najwa c. 10 months ago on Google
    Iā€™d like to start with the staff was absolutely amazing! Kind, and professional. The room was 2 bedrooms and beautiful and they did upgrade me from a ocean view to the palm view which was very kind. But The property all together was a disappointment for the rate. I felt I didnā€™t get value for my money. Paying for a 5 star resortā€¦and receiving 3 star facilities. Itā€™s advertised as a hotel and residences but itā€™s really hotel apartments. This is not a 5 star facility. There are no dining options except for 2 restaurants and room service. The facilities are mediocre. The food was ok. For the same rate there are 5 star resorts in dubai that live up to a 5 star standard.

  • 5/5 Mehmet Metin K. 10 months ago on Google
    I have been to Dubai several times .I can say this hotel is the most comfortable hotel in Dubai with its exeptionally spacious rooms. The beach is long and nice. All the staff are friendly and helpful with smiling face. I strongly recommend this hotel to everyone who needs rest, peace and joy.

  • 2/5 Sawsan B. 6 months ago on Google
    Day pass experience We used to come all the time, the service was amzing. Now it s really bad. No one came to take our order we were always supposed to find the waiter. No water included in the Day pass ... ridiculous. Will never come again.

  • 5/5 Amna O. 6 months ago on Google
    Had lunch today at their seaside restaurant Villamore and it was fabulous! The calamari with lemon aioli was crispy, the sea bass filet was pan seared to perfection and the millefogile pastry was absolutely delicious! Loved the whole vibe and the calmness of the restaurant šŸ¤©

  • 5/5 Sophia Abi C. 5 months ago on Google
    We love coming to the pool/beach in the weekend. Itā€™s family friendly, the pool is beautiful and service is v good. The only downside is the DJ that starts playing around 3 PM (music doesnā€™t go with the vibe of the place at all)

  • 5/5 Younes O. 5 months ago on Google
    One of the best hotels I have ever seen. Services are just amazing. Here you will find the real comfort you are looking for. I highly recommend it.

  • 5/5 Selwyn D. 5 months ago on Google
    My stay at Kempinski Hotel & Residences Palm Jumeirah was nothing short of extraordinary, and it unquestionably merits a glowing 5-star review. From the very start, the hotel exceeded my expectations in every way. The breathtaking location on the iconic Palm Jumeirah set the stage for a truly luxurious experience. The architecture and design of the hotel were stunning, blending modern elegance with Arabian charm seamlessly. The room I stayed in was not just a room; it was a lavish oasis of comfort and sophistication. The attention to detail in the interior decor and the quality of amenities left me feeling pampered and relaxed. The view from my room, overlooking the pristine beach and the azure waters of the Arabian Gulf, was simply breathtaking. What truly sets Kempinski apart is the exceptional service. The staff went above and beyond to make my stay memorable. They were courteous, attentive, and genuinely cared about my comfort and satisfaction. Whether it was a special request or a dining recommendation, they were always eager to assist. Speaking of dining, the culinary experience at Kempinski was a gastronomic delight. The hotel's restaurants offered a diverse range of cuisines, each prepared with precision and bursting with flavor. From casual breakfasts to fine dining dinners, every meal was a culinary journey. The facilities at the hotel were top-notch, including a beautiful pool area, a pristine private beach, and a world-class spa. Whether you're looking to relax, swim, or indulge in spa treatments, Kempinski had it all.

  • 5/5 Mischa G. 4 months ago on Google
    A very nice and comfortable hotel. The service was friendly and every time for issues ready. The furnishing in the apartments was beautiful, and also the view from the apartment. Overall is it a very nice hotel and we came back.

  • 3/5 UAEBEAT d. 4 months ago on Google
    I was invited for a corporate event .The food was good but they wanted to charge me for green tea (while serving alcohol for free!) I felt that the customer service couldā€™ve be better. The staff werenā€™t that helpfulā€¦

  • 5/5 Saeed N. 1 year ago on Google
    Reviewed: 16 September 2022 Superb,Very nice week-end staycation with the family. Liked Ā· The two rooms was excellent and very big with luxury furniture and top of cleanliness, the air freshener is distinctive , very thing available in the kitchen oven , washing dishwasher , washing machine, microwave .....etc. the Breakfast was amazing with a variety to choose from. Very nice gardens and restaurant on beach The front office staff and stuff on swimming pool were very nice, polite and professional, especially Mr.Ahmad and special thanks to Anastasia ( Lady in red) for her support and helpful , really she is professional in hospitality.

  • 5/5 shahana a. 1 year ago on Google
    Itā€™s an amazing atmosphere for family. The rooms were clean, very comfortable, and the reception staff Ms Amira was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting .

  • 5/5 Sign D. 1 year ago on Google
    Our 10 day stay was absolutely marvelous, the staff was very kind and helpful, especially Anastasia Chirkova. All questions and issues were swiftly resolved by her. Sincerely recommend this establishment.

  • 5/5 Aleksey G. 2 years ago on Google
    Nice place, friendly people. Especial thanks to Anastasia, she helped us with daughter's birthday, and to room service guys for cleaning and great communication! Room Nr. 108, 17 to 24. March 2022!

  • 5/5 AHMED A. 2 years ago on Google
    It was my first time stayed in this hotel, one of the Luxurious residences. The room i booked was. ( one bed room suite with private pool ). My family loved it, so big so fancy plus it have kitchen so you can cook your own food you like. The private pool does not suite children cuz of its depth, thus they have a kids pool in public area. Moreover they have kids club, kids play area. I really highly recommend to visit the hotel. I wanna say more to people who i deal with in my time who was so friendly, expert and professional to deal with. So my biggest thank for. Lady in red: Anastasia Chirkova & Amira Shawkey Room service: Mohamed Mohmoud Hasaballa & Mohamed Razaul Hossain Trolly guy: Brayan Tauro Thank you guys for your hard working wish in my second visit to see you again.

  • 5/5 Katy Y. 1 year ago on Google
    Lovely day here. Pool immaculately clean and food delicious. Pool was large enough that it didnā€™t get crowded. Good service too.

  • 5/5 nicole g. 1 year ago on Google
    Very nice hotel good atmosphere inside and specially the restaurant good food and service was excellent and i would like to highlight the waiter named Adnan who assisted us he did a very good jobšŸ‘Œ

  • 5/5 Nune M. 1 year ago on Google
    This our second vacation at this hotel, and everything is amazing here. Comfortable apartments, nice service, great breakfasts and a huge beach. The kids are in love with the pool area. We specifically want to highlight Brunello restaurant. The food was delicious and the hospitality was so sincere and amazing! Thank you, Mohan, Adnan and Farida, for our cozy dinners. Our kids felt so comfortable here. We hope to see you again soon!

  • 5/5 Yousef A. 1 year ago on Google
    Very unique hotel. Quit and relax the hotel. Need to improve the kids facilities and change the furniture+apply carpet rather than marble or ceramic.

  • 5/5 Paul N. 1 year ago on Google
    This holiday was made so good by the staff at the Kempinski, nothing was too much trouble, the were all exceptional. The beach location, quality of rooms, restaurants and the service made this a special visit

  • 5/5 Alessandra D. 1 year ago on Google
    We spent a relaxing 3-hours on the beach with a fulfilling meal and drinks included. The beach was clean and quiet. No need to book in advance during weekdays. Tuesdays and Fridays are ladiesā€™ days where you pay half price and have access to bottomless drinks.

  • 5/5 Malvina A. 1 year ago on Google
    We went here a few months ago and had the holiday of a lifetime. One of my best holidays as of yet. My son loved it my only regret is we dident book it for longer. We went off season and it was amaizing, it was very quiet so we had the whole pool area to ourselves. The service was outstanding, all the staff were friendly and all our needs were met. The room was spacious and balcony was massive where my son could run around. The only thing i would suggest an improvement on was breakfast, maybe to have more variety or to have a omelette stand. Thanks for a great holiday.

  • 2/5 Twilight T. 1 year ago on Google
    I came with my partner to enjoy the beach and gym and the first thing I noticed was old cheap blue towels for the beach! Very disappointing and secondly the gym does not supply any water bottles towels or any type of fruits. We was planning to stay a week or so but for this reason itā€™s just not good enough. You pay so much each day and they are tight on supplies. What a shame.

  • 5/5 assia d. 1 year ago on Google
    I loved this hotel...I went for ladies offer day pass for 150aed including 5 drinks + 50% on F&B and there was also another offer of 250aed fully convertible to food and beverages. The swimming pool is amazing and very calm and the beach as well.

  • 3/5 Muneer A. 1 year ago on Google
    Nice and cozy place.Have visited it Hotel staff is very polite and courteous. Lobby is slightly small but we'll lit and beautiful flooring design and ceilng

  • 5/5 Dzhanet T. 1 year ago on Google
    I really like to visit the K-west lounge, is a great place to have a chat with friends while enjoying the atmosphere and the cocktails they serve there. Today I have the angus beef burger and was just amazing

  • 5/5 RAJ S. 1 year ago on Google
    Itā€™s an amazing atmosphere for family. The rooms were clean very lovely swimming pool and beach very comfortable. All questions and issues were swiftly resolved. Sincerely recommend this establishment. Thank you for making our stay as home.

  • 2/5 Stephen P. 1 year ago on Google
    We went here for a pool / beach day and were very dissapointed. The sun longers are comfortable and the music is good, however the food is very average (probably below average). The main issue here is the service. We have 4-5 occasions where incorrect food and drinks were brought to us. The waitors come across quite arrogant and don't bother with no pads so it's no surprise they come back multiple times to check your order and then still get it wrong. One of the most frustrating things is how the staff shout across to one another! This really isn't what you want when trying to relax on the beach and especially at hotel of this kind. At the end of our day, we have to wait for 20 minutes for the bill and when it did come it then had extra items on that we did not have. They were very apologetic about this and offered a free drink, but by this point we just wanted to leave. This place has great potential but they need a complete change of staff.

  • 5/5 Raj K. 1 year ago on Google
    I stayed at Raffles, the palm which is next door. I visited this hotel to watch a football game as they had a sports bar and I was very pleased with the setting. It was classy and service was amazing barring the free crisps which were horrible yet addictive! Check out my video! Seems like from the reception areas and general service this a slight downgrade from Raffles but didn't stay there to really confirm this! Views from the beach are immense!


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