I was a patient/client in 2016 and 2017 when this location was part of ATI for two rounds of shoulder rehab due to two sports injuries. I had good experiences with Nodair, Ron, and one other physical therapist. In 2023, I returned after suffering a concussion and being diagnosed with post-concussion syndrome (PCS). I experienced a vestibular system-related symptom so I sought care. The recommended places from the neurology department of my PCP's health care system were all booked out a month or more. I called Cal Rehab to see if they provided vestibular care. They said yes, and I was able to get in the next week to work with Lori Fong. Initially, the care was good. After about a month, issues with care started to emerge: 1. I could not get Lori to commit to creating a plan of care, which the APTA, a professional association for physical therapy, discusses in its standards of care document, that is well communicated. When I realized there was a gap in communication of my plan of care, I made out a list of exercises and asked Lori if she could review them. She said she would and stated that the mobile app system Cal Rehab uses for communicating plans of care doesn't have all of the exercises she has given me. That fine. Just mark up the printed list I gave you. She would then tell me she would do when I was a future appointments. Eventually, I asked her again if she could review the list. She told me with irritation in her voice that she did not have time for that, but softened and said that she couldn't do it right now. At another appointment, she freely told me that she didn't review the plan of care because she was on vacation over the weekend. I totally understand that people need time away from work. Though, your work should allow you to do the basic things that provide good care and are considered a standard of care. Lori seemed to want to compensate for not reviewing the list by telling me, "Just focus on the most recent exercises" and "It's a progression." Asking more questions later uncovered, not surprisingly, that my plan of care in her head had multiple series of exercise progressions and foundational exercises that should be done throughout. A patient or client figuring out what should be in their care plan is not a hallmark of good care. This has gone one for four weeks. I have escalated this to her manager Kurt to see if he can resolve this basic part of physical therapy care. This is by far the most significant issue with care at Cal Rehab. 2. Part of my care is to work through exercise intolerance due to the PCS. This was done using a stationary bicycle. I found it hard to get Lori to engage and, after she did start to engage, to do this regularly on assessing how I am doing. I essentially did this on my own. 3. She pushed NSAIDs for my PCS headaches. She said she wasn't prescribing me to do this. Later she suggested that I take 200 mg of ibuprofen daily as a possibly preventative to headaches. NSAIDs are well documented as contributing to rebound headaches if used more than 50% of a week. UCSF Neurology has cautioned me about NSAID overuse. Online information from the Cleveland Clinic and the Mayo Clinic also caution NSAID overuse to the rebound headache possibility. PTs are not licensed in California to prescribe medications. 4. During one appointment Lori shared medical information about a patient that she was working with at the same time as my appointment and at the table next to the table I was laying on. She shared that this patient had a closed head injury and now an open head injury. This seem at least inappropriate and may be a privacy violation - possibly violating HIPPA. 5. I also had billing issues. Mine was resolved quickly. Lori told me in passing that she forgot to close out her notes for two appointments. Overall, I don't think I received good care and the stress of the above is hard on someone with PCS. I don't plan to return to this Cal Rehab location and don't recommend it anymore.

Life sends people in our lives that we oftentimes wonder how we made it without them!! That is exactly how I feel about my physical therapist, Lori Fong. She is very versed in her knowledge of the discipline seeking to enhance it at any opportunity! She is kind and considerate. She is thorough and seeks to find the best way to treat you. Kudos and special thanks to Lori Fong at California Rehabilitation!!

My experience at Palo Alto California Rehabilitation was great! I worked with Lori Fong and saw immense improvement within 6 weeks. I would highly recommend going here if you need P.T.

Lori fong is among the best physical therapist in the industry. Extremely professional gentle and caring for her patient. She has a caring approach and goes out of her way to make sure you are comfortable without causing any additional pain to your injuries. Lori and the staff are inviting caring gentle and extremely professional. I would recommend California rehab to anyone in need of Physical therapy. If you are lucky to get Lori fong you are in good hands she is an amazing awesome and professional therapist. Thank God for Lori and thank you Lori for all your effort and hard work I really appreciate it.V Gutierrez

After sadly going to far too many sports rehab facilities in the past three years for injuries, California Rehab was the first one that delivered on it's promise. Working with Lori for my shoulder and knee injuries made a big difference and her process was much more adaptive and diagnostic than what I had experienced before. She had a great understanding of the nature of my issues and continued to update my treatments with new information. It's a warm friendly facility. Their M.O. is to treat clients directly for 30 minutes and then have clients do exercises on their own with periodic adjustments from their practitioner. All my sessions have ended with a high-end icing machine called GameReady which has been really helpful.

The folks at Cal Rehab will take excellent care of you and get your injury sorted out with a blend of friendly professionalism that you can't find everywhere! Communicative, creative, and even fun, I can't recommend a better physical therapy practice.

Top notch staff, convenient location and great facilities. I have a history of miniscus tear and had been experiencing extensive knee pain when walking more than a quarter mile. Massimo has helped with my knee pain with hands on manipulation as well as carefully curated excersizes. I happened to re-injure my knee while in Massimo's care. Through hands on manipulation and take home excersizes while on vacation I quickly regained the ability to put weight on my leg without pain. This recovery was much quicker than previously experienced without the care of a PT specialist. Massimo has also provided me with an app that he loads my curated excersizes which is extremely helpful when doing my exercises at home. The whole team is helpful and makes it easy when scheduling, and helping me with correct form with my excersizes as needed.

Mossimo has been an amazing PT in my ACLR rehab. I switched from a different facility bc i felt like I wasn't making enough progress and needed a new approach and Im so glad I came to this place. It's very friendly, hands on, and active. I'm given new and interesting exercises each time with detailed feedback about my form and progress. I feel really empowered to kick my progress into high gear and always look forward to each session and leave feeling energized and strong and motivated. I also find the rest of the staff and PT helpers to be friendly and helpful! Overall it's a great place and I highly recommend it for physical therapy!

Thank you very much for all therapists who assisted me and help me to recover especially thank to Kurt, Venessa, Massimo, Stefanie and clerk Virgilio that who help me they are the best therapist in California rehabilitation in Palo Alto and best therapists in the Bay Area too . I was sick almost stroke but Kurt help me to stop the stroke and recovery so I can come back to work . I went to concentrate for 4 months but the pain is worse and I thought I was permanently disabled but California rehabilitation help me to get better and completely recover. Thank again for excellent of service that you provide to me you’re all the best and very professional.

I visited the California Rehabilitation and Sports Therapy center in Palo Alto to get treatment for my shoulder pain. When I first arrived, I was greeted by the front desk staff who were very professional and helpful. Later on, I met with Massimo, my physical therapist, who performed an in-depth initial evaluation and explained my diagnosis to me. He provided me with a step-by-step plan to address my condition and work towards a solution. Overall, I was impressed with the level of care and attention I received at the facility.

Kurt is very attentive and experienced; his stretches and exercises have improved my condition within a few months. I’ve had other PTs from other companies in the past and he is one of the best.

I have been to a handful of different Physical Therapists through the years, and there will no doubt be more in the future. Richa is absolutely wonderful. I know the goals, I know why the exercises are chosen, and I feel confident that her treatment plan will help in not only my post-op recovery, but also in the long-term management of my body mechanics to help prevent further injury. She is also incredibly kind, patient, and thoughtful.

This facility goes the extra mile to help people heal. I was completely exasperated with the Worker’s Comp system and entered this PT stage with less than positive expectations. Wow! Was I wrong. The therapist I worked with, Massimo, is knowledgeable, patient, kind, and encouraging. Best of all, he has researched, adjusted, and fully customized the therapy along the way in order for me to reach my goals and get back to work. Although I’ve come to realize my shoulder will never be what it once was, it’s been over a year since I’ve been able to move, rotate, and grab objects as I am now without pain. Could he possibly be an angel disguised as a human? I am grateful.

Másimo is my therapist and he has been an excelent help. His excercises hace help me recover faster in the last 4 months. I highly recomend him.

This review is for ALL the staff at Cal Rehab, from the therapists to the front office admins / managers. Everyone is so kind and welcoming! I’ve never had to go to physical therapy before so I was intimidated my first time and had no idea what to expect. However, my original PT, PJ, was very calm and made me feel right at ease. We made incremental progress. He transitioned out and I was re-assigned to Massimo and I have nothing but great things to say about him as well! I got injured at the end of October, started going to PT in December, and I will be discharged in February. It blows my mind thinking about how I was went from limping in November, to now being able to go back to kickboxing / hiking regularly. I am so grateful I can go back to my regular, active lifestyle in spite of my injury. Shoutout to Massimo and the whole team here! Y’all are amazing!

I work with Richa and had a fantastic experience over the past couple of months. I previously did physical therapy elsewhere and had little results. Richa actively listens to my concerns, and regularly check in to make sure there is improvement and not increased pain. This is the first time I am hopeful that my issues are being addressed correctly. Highly recommend both Richa and California Rehab and Sports therapy.

I had the pleasure of working with Shirley and I cannot recommend her enough. She was cruicial in my recovery from a torn Achilles and is now helping me manage chronic neck pain. Shirley is compassionate and I appreciate that she is always thinking about how to personalize the treatment to best suit me. The sessions are always enjoyable thanks to the friendly demeanour and contagious, positive energy everyone at Cal Rehab brings.

I had a minor injury but the PT provided was excellent. I would definitely recommend this rehab center. Richa Arora is an amazing PT—attentive to your particular injury, smart, encouraging, explains clearly, is easy to talk to, and fun to work with. The facility is well equipped and runs smoothly. I highly recommend it!

Having Lori Fong as my PT has been a gift! Her expertise in neck therapy to calm and cure dizziness has been amazing. She's also helped me in the past with various injuries, and I will certainly call on her moving forward. With Lori's help, I hope to continue to be active well into my 80's!