Revolting conditions for this level of accommodation price point. When I look for a hotel the most important consideration is a clean place to sleep! The only thing I am expecting to receive from the hotel is a nice comfortable clean bed to sleep in. This hotel misses that lowest of standard! I found a live mature bedbug! I notified the front desk and they shrugged it off changing my room (which I appreciated). I was off put by them not even interested in seeing the bug almost like they knew or expected it. My new room was obviously going to get a close look over and it was equally unsatisfactory with huge stains on the mattress and generally filthy in areas.

Really nice little hotel. Underground parking. Room (upgraded as a Diamond member) was spacious. Lobby and foyer were beautiful. All encounters with the front office staff were excellent. Definitely a good place to stay!

Avoid the hotel if you need to use the AC for heating in cold winter. While I usually enjoy staying at Hilton and being a Diamond member, my experience this time has been far from satisfactory because of the noisy AC. The AC in my room was excessively loud, measuring at 70 dB when near the unit and 63 dB near the bed. The noise was not only disruptive but also made it challenging to rest comfortably during my stay. For reference, "Norman conversation is around 60 dB and continued exposure to noise above 70 dBA over time will cause hearing loss (EPA). " The staff did offer me to move to another room but it wasn't much better. The noise was a bit smaller sound but it was high pitch, making it even worse. Imaging noise louder than a continuous conversation through the night. I believe that such a disturbance is unacceptable for any hotel.

Amazing hotel and workers!! The Front desk manager, Melinda, actually drove me to my appointment as I was having issues with my UBER app and the taxi service would have made me late to my appointment. She was like let's go!!! I am still astounded by her kindness, over the top customer service and she would not take anything from ME!!! Amazing person!! Jose the bartender went over the top and overall, one of the best hotels I have stayed at in a long time! I would definitely come back her as they treat you like family!!!

Worst Hilton Graden experience. The stale smell as soon as you enter lobby all the way inside our room. Hidden fees. I was told pay extra for parking or park on the street st my own risk. No sofa bed as promises and no extra blanket in the closet. Pool closed for maintenance.

It's the standard Hilton garden inn. During my stay, there was some crazy street construction in the middle of the night that literally shook the room. They refused to change rooms even though they had vacancy... Cool The bartender is incredibly rude and doesn't want customers.

This hotels policy requires housekeeping to bang on your door at 8:00 a.m. on the day of check out. It is wise to request a "Do not Disturb" for your door since it was not provided in the room. House keeping staff could not communicate adequately to provide basic needs, pool is very small. Desk managers were very polite and accommodating. The service provides was not up to Hilton standards of excellence and certainly not worth the cost of the stay.

Absolutely no hot water. The water from the sink and shower was barely room temperature at the hot setting. It was freezing less than 3 mins of turning on. Two days in a row I had to request towels be stocked in the pool (which is tiny). The bar/restaurant is closed on weekends. I wish we had been informed about that when we checked in on Friday. We bought some drinks from the on site fridge but staff only had paper cups. If the bar is closed it would have been nice to be offered the glassware when buying drinks onsite. Half of the staff we encountered were lovely, the other half seemed highly annoyed with everyone. Lobby was spacious, rooms appeared clean, room keurig is convenient. Breakfast is extra, parking is extra-For $250 per night, I expected more. At least hot water. Would not stay here again.

The issue was your disrespectful guest assistant "Cesar" This young man had pestered me repeatedly about the Wifi connection after I had let him know that I was connected. Cesar stopped me twice in the lobby, asking me in a sarchastic manner if my Wifi was working. I asked him why he was inquiring after we already had the discussion on the phone that Wifi was working? Cesar then replied "Oh, I'm just making a courtesy check." I let Cesar know that, I'm a Diamond member and that his actions were crossing over to harrassment. Cesar than stated, "oh no sir, this is just a courtesy check." In a rude and sarchastic manner. I walked back to my room ignoring Cesar's unprofessional attitude. After about 5 minutes, I return to my room to complete some paperwork from my day. All of a sudden, the phone in the room rings! It's Cesar for the 5th time, calling my room and stating he was performing a courtesy check making sure my Wifi was still working. I let him know at that point, I'd be checking out! I am a National Rep that travels 100 percent and spend around $---,---/year at Hilton properties. This young man needs to be held accountable for his mistreatment of a valued guests! I had to leave your property to get away from your harrassing staff member. I have never had an encounter like this at any other Hilton over my years of travel.

1. There was a gold fish snack piece in the corner of the sofa. Gross. 2. Requested for room cleaning, was told can only do 1 day after. It still wasn’t done 1 day after. Requested again and it was done 1 day before leaving. (1 week stay) 3. I have gold status but I don’t see any benefits. There’s food and beverage credits of $10/day. Used that on water. They offer free water upon day 1 check in but not afterwards. Water 500ml is $3/bottle and bigger is $4/bottle. I drink a lot. Have to buy water from outside. 4. Breakfast has different options. Not free. The bakeries stay the same everyday. I didn’t like them personally. Most staffs are friendly. There’s a small gym as well. It has everything needed. No walk-in distance to less than $$$ restaurants nor groceries stores. Location with a car is very good, not walk-friendly. Ye, Contact directly without leaving a contact method. Interesting.

I have stayed at this Hilton location as well as others and for the most part my stays have been comfortable. On this trip my room was comfortable but there was a noise problem. There was banging and stopping about above me as well as loud person (and TV) adjacent to me. I will have to ask for a quiet area of the hotel if there is a next time staying there. Something else of mention, I have stayed at other Hilton Garden locations that offer a free morning buffet but this one is not one of them so if you are looking for that offering you will be disappointed. They do have complimentary coffee though. I usually opt for Starbucks up the street.

When we checked in the front desk gal was cordial. The TV did not work and was promptly fixed. Upon arrival to the 2nd floor a loud whirring noise could be heard, still audible with the door closed. Loud noises that sounded like pressure washing could be heard. Made sense since I saw a man going up the elevator with large equipment. BED was hard as a rock and pillows were flat so we called front desk to ask for pillows and were told that there were no extra pillows in the hotel. We ended up using a blanket for a pillow. At 600am we were awoken to the trash man. So not only did the loud noises go on most of the night, we could not sleep in. ): On check out the man at the service desk was friendly but assured me that no construction was going on, not until November. I let him now whatever it was construction or not was loud and I did not get enough sleep. He then let me know that because the 2nd floor windows don't open the air-conditioning circulates and may make loud noises.

We recently had a delightful stay at Hilton Garden Inn in Palo Alto with our family of 5. The experience was so good that we extended our stay by another night! The indoor pool and hot tub were great additions to our trip, though do note there's no lifeguard on duty. We found the beds extremely comfortable and the rooms impeccably clean. A standout feature for us was the laundry room – with only $2 for a wash and $2 for drying, it was a lifesaver for our large family. Location-wise, it's strategically placed, making our trips around the city effortless. I wholeheartedly recommend this establishment for families looking for comfort and convenience.

Hotel is average. The restaurant is okay. Underground parking was nice as was access to electric charging. VERY disappointed with the Bait & Switch pricing. They tell you one rate on their website when you book. Upon checkout, the price DOUBLES! $170 to $344! Ridiculous. The hotel is not worth $350/night. Much better options available for that price. When I complained, they asked for an email from them confirming the rate. Of course, they never sent any such email. They were very dismissive. They said they would "escalate" the complaint and someone would call. No call. Will not stay here again.

I stayed at Garden Inn in Palo Alto two nights. The room was not cleaned during the day (no privacy sign was hung out). I called guest service, and they told me they will look into it and send someone. No follow up call, no one came to clean the room. I complained when checked out - they apologized, no other action taken. They offered some reward points - I declined the offer, no intention to stay in any Garden Inn eve.

Hotel searching was a headache, but then I found platforms like ʜᴏᴛᴇʟᴅᴜʟʟʏ.ᴄᴏᴍ This stay speaks for itself! We recently had a delightful stay at Hilton Garden Inn in Palo Alto with our family of 5. The experience was so good that we extended our stay by another night! The indoor pool and hot tub were great additions to our trip, though do note there's no lifeguard on duty. We found the beds extremely comfortable and the rooms impeccably clean. A standout feature for us was the laundry room – with only $2 for a wash and $2 for drying, it was a lifesaver for our large family. Location-wise, it's strategically placed, making our trips around the city effortless. I wholeheartedly recommend this establishment for families looking for comfort and convenience.

Do not get tricked into getting breakfast here. There was a $30 charge for eggs and a bagel. When I contacted the front desk to dispute this, they stated that the charge was correct, but a $20 food/beverage credit was applied, so I only had to pay the difference of $10. Maybe this will help others not get deceptively price gouged.

My son is in the hospital for a longer stay and I needed to find a hotel close by. The Hilton Garden Inn is perfect in location to the hospital. I love the underground parking, the friendly service at the front desk, and the cleanliness of the room. The only disappointment was my breakfast the first morning of my stay. I chose the cheapest item on the menu and the waiter asked if I wanted bacon or sausage on my egg and cheese english muffin. The english muffin was 9 dollars and i was charged 5 more for the sausage. I never made that mistake again of eating here. Everything else is great though.

There was a Male working the desk and he took 15 minutes with a Caucasian couple talking about nothing and being nice and not once did pay for parking come up. He gave that Caucasian couple a Bag of water as Hilton Honors members and then the Caucasian couple behind me water and took his time and didn't mention Pay for parking. I'm a Valued Hilton Honors member for years and I wasn't offered water and they rushed through me in less than 4 minutes and yelled out there will be pay for parking $20/night. So this place is likely Racist. I wouldn't recommend anyone who stands for good in this World to go here. Also the Laundry room has hours on it from 6am to 9 PM or 10 PM. Not great and the fitness room is 5 am to whenever but for those who like to workout before work or they go out. The hour restrictions aren't great. There is no room near both areas. The room was okay. Paying for parking is ridiculous especially since most of the cars parked on G1 and my car was one of three cars that were parked in G2 which is one level below G1. $20/night is a rip off.

Stayed 5 days in this hotel. The AC unit is very old and loud (tested with my phone, noise level > 55dB). Even after it's turned off, the central AC is still very loud (>45 dB), can hardly sleep at night. I sent a complaint to the front desk, nobody responded. Also, the room service threw away my water bottle in the room.

My husband and I recently stayed at this Hilton and overall had a nice experience. The service is nice, the rooms are clean, the fitness center had free weights and cardio machines. Check in/out was easy. Only things that weren't great were the elevators (seem like they may need to be serviced) and the heating/cooling units in the room have a strong scent and are loud.

The hotel rooms and bathrooms were nice, the location was good for the rest of the San Jose area, the restaurant was good, the alcoholic drinks were okay, and the pool was not great. I liked my drink but my husband and friend thought theirs were mediocre. The pool was small, the chlorine was super strong indoors, and the seating was soaking wet!

I adore this hotel so much. Everyone at this institution is incredibly kind and constantly seems to be smiling. The front desk staff was quite helpful when I needed assistance when I was here for a meeting. Additionally, I dropped all of my food on the floor as I was returning to my room: ((Bummer)) and one of the staff members, I believe his name was Andrew, was really polite and helpful in scooping it up for me and offering additional assistance! I appreciate everything, and I will surely return here and tell others about this place! Continue the excellent work.

A typical business hotel. Nice and comfortable rooms. Service was good, but they charged me and my colleagues for breakfast even though it was already paid for, but refunded it when we asked them to.

We booked 2 rooms for 560 USD/night in June 2022 and of course hoped for good service especially that the competition in Palo Alto is big . This was our first and last time.🥺😢 Management from the hotel has slept through years and certainly never controlled what goes on in the hotel. No water in rooms- cleaning only after request, toilet paper must be asked for. Breakfast- prefer without , although it costs 25 USD- not edible , coffee- like water and only from paper cup- never offered by staff. You have to search and carry everything yourself. And that is with huge competition immediately - no 10 to 100 m around the corner , where you can eat perfectly and well served for 15 USD with fresh salads , juices and super selection of healthy food , huge portions " a-La- American style " . Cleanliness- cruel . Never again . Pool stinks of chlorine , no water in the Gym 🙃🫣 Better look for a local small hotel for 200-300 USD night , like . For example Dinah's Garden Hotel , where everything is much cheaper and incomparably better . Hilton - Too bad . Hilton is on the last place for us from now on . Never again

Great hotel, great location. Nice clean, big room. Breakfast is not served on the weekends. Only Monday to Thursday.

The room was spotless. Beds, comfy. Service pleasant and quick. The only reason for the 4 stars was the bar/restaurant. The bar had almost no stock. No beers except stuff like Bud lite eewww. And nothing around to make a mixed drink. I got a burger to go, for $15 I'm pretty sure they were Costco patties. The bun was a grease sponge. I'm conclusion, hotel accommodation was great, eat somewhere else.

This hotel was amazing for us. I had surgery close by at Stanford. The manager allowed us to check in early so I could get settled for my Noon hospital check in time. The room was spacious, clean and very accommodating. It was so nice to have the mini living room with desk so my husband had a place to "hang out" while I slept a lot. We would highly recommend this hotel. Five ⭐⭐⭐⭐⭐

I highly recommend the Hilton Garden Inn Palo Alto. The overall experience was great. Good breakfast with great service. The parking garage has two levels which makes it very convenient to go straight to your room from close to the elevator.

The hotel and Staff were wonderful. Beds super comfortable. Bath a little small, but sufficient. Great location. Nice place to work during the day on meetings.

I would have to say this is not the best hotel I’ve stayed at. Looks are deceiving. We can hear the guests next door so clearly—phone calls, stomping, opening bottles, coffee machine, you name it, because we can hear everything. I would not recommend staying here if you want to get any sleep at all. The walls are so thin, just like the ‘comforter’ and the sheets. The refrigerator doesn’t make anything cold, you’re better leaving things outside to rely on making your food and drinks cold. One plus, the receptionist is kind and quickly replaced our keys when we forgot them in our hotel room. I would suggest having more than 2 towels in the hotel room. The toilet paper is thin, but the tissue paper is worst. It’s as crunchy, thin, and somehow harder than paper towel. The microwave works fine, but every appliance is wobbled and lopsided. The TV does not include Netflix, Hulu, Disney+, etc. Be prepared for normal television. I do wish there were more of a seating area to eat or some sort of table besides the desk or computer area. The bathroom is somewhat clean. Nothing over the top. Bare minimum, but better than the classic traditional old school motel or inn. It’s definitely updated with the modern look. There are definitely more negatives than positives.

I am a gold member of Hilton honors program, and I had a great stay at this hotel. Here are my personal notes: Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was really nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He was very friendly. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The hemostat, the refrigerator, the TV, etc all in great condition. Everything looks pretty new. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained. 4. The location is really good. Close within 10 minutes to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. I suggest updating the website or mobile app hotel info to include such information. Also on the signs which show where the restaurant, the gym and pool are located, add hours to the signs. That would save the staff from constantly being asked about the hours. 4. In suite #371, where we stayed, the blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). So we got woken up by the bright light early in the morning. (This seems to be a design flaw only for this window. The blackout curtain in the living room covers the whole window, though.) 5. El Camino is a very busy street. There were still cars passing by constantly late at night. Our room faced El Camino. I don't know if other rooms facing the backside is any quieter or not. 6. $15 parking fee. In our case it was waived. But my relatives stayed in another chain hotel on the same street with similar pricing and there was no parking fee.

Didn't have hot water in the shower for the entire stay. Front office said they don't get hot water in that block of the hotel and they would have the engineer look at it, although there was nothing they could do. Additionally, they decided to test the fire alarm without any notice to the guests and disrupted a work call I was on. I have stayed in several hotels in the area and this was easily the worst.

If you’re unfortunate enough to be working a night shift while visiting the area, this hotel is NOT for you. I have a two week stay booked right now, but after only a few days I’m checking out and looking for an alternate. Want clean sheets, towels, or coffee? Better coordinate that 24 hours in advance at the front desk (where the request will be messed up anyway.) When inquiring at the front desk about alternative options to the $5 bottles of water for sale in the snack stop, I was told there was only water provided at check in to diamond members (which I am one, and wasn’t provided anything at check in - other than a room key.) This is the first and only hotel I have ever stayed at that didn’t have complimentary black coffee in the lobby (to be clear, there isn’t even coffee that can be purchased in the lobby.) Black out curtains in the room? Well sort of.. except they’re about three inches too short allowing full sun to reflect off of the polished window sill and into the entirety of the room. The rooms are clean, and the the hotel has some nice amenities like a pool and gym.. but I don’t have anything else good to report. Taking recommendations..

Do NOT eat the breakfast here!!! Absolutely the worst breakfast ever!! First, they charge you $20.00 dollars for it and if you ask for scrambled eggs they give you fake eggs. Thats right! "Liquid egg product" is what you receive. What a joke! You can get a better breakfast down the road at McDonald's for less.

I arrived early but my room wasn’t ready. The check-in and room service staff did everything they could to prepare a room for me. I was able to leave my luggage security with them while going to get lunch until my room was prepared. They also acknowledged my accommodations. The hotel is walking distance to different stores (i.e. restaurants, nail salon, etc.). Only four stars because the breakfast is pricey for common continental experience and gym has less equipment then I expected - no barbell.

went in to the hotel today after the housekeeping manager was quite rude to me and very unprofessional over the phones so i thought a letter would be appropriate to write with all of my concerns and frustrations. I handed it to her, and she asked me if i wanted her to read it in front of me, of which i said “i don’t care, no you don’t need to, i just wanted to fully articulate a letter for you, and where you cannot interrupt me” she then laughed at me, only for her to follow me outside, yell something inaudible to me, and rip the letter to shreds right outside the hotel. This is not the kind of manners you want from the housekeeping manager fyi

Nice enough hotel. Nothing super special, but nice for what it is. Friendly and helpful staff for the most part. Don’t ask them to assist at all with the business center. The girl at the front desk could care less and showed no interest in assisting me. I liked the exercise room. It was nice. Rooms very comfortable. Bed was comfy, as well.

great room comfortable mattresses, awesome space! a wonderful bath experience, love the complimentary soaps and lotions and kerig. we woke up our first morning to get our promised complimentary breakfast.. we were charged $17.. for one plate of waffles my husband made an 2 yogurts, a banana and a orange. and given a bill. we paid it I went to ask why we were charged for our free breakfast, front desk said only tea and coffee was free.. so I went to the station.. and no creamer was there, I asked politely for some with my self serves coffee. she got some.. and I enjoyed the Christmas tree and area.. better understanding its not free... breakfast.

Friendly staff and nice and clean. The walls are very thin, there was a lot of noise throughout the night from water pipes, people above us and the fridge. Also the breakfast is $25 though which seems expensive for a self serve buffet.

It was a decent place to stay if you’re here for work. You can be undisturbed in your space. You can’t expect the same services as a normal hotel but it does the job. I did lose a bunch of stuff. My stuff in the bathroom that I forgot was never found by the room service. The hotel also didn’t have the decency to inform. Whether it was my panties or my vape pen , it was my stuff and I deserve to know what happened to it. I also delivered some stuff from Walmart that was picked away by someone from the food delivery table. I have an image of when it was delivered but it wasn’t found when I went to get it from the reception. I don’t think it’s a lot to expect basic hospitality from a chain of hotels when you’re paying $150+ a night

A5 stars! Perfect hotel assistance! I need to come back because it's a good one. It was a nice experience for me for the first time. They never fail me on my high expectations. All of my inquiries were answered without any hesitation or complaints at all. The most trustworthy hotel in this place to stay with. Thumbs up to their incredible crews.