Went there back in December to do dress shopping for an upcoming event. Not many sales associates on the floor to offer help. When I would ask anyone if they could help me they would say I will send someone over this isn't my department. I finally found a few dresses and purchased one but not for the event I had to attend. Now the cashier was very friendly and polite A plus for her. I am full figured woman that's slimming and unfortunately most of the clothes I did see were matronly and drab. When it comes to this store plus sizes are limited.

Great store. Good prices. Friendly staff. Only reason why I would give it 4 stars is because of the long lines at cash register.

I ordered an item online and did curbside pick up. When I got home I discovered that it wasn't what I ordered. It was something that I needed right away and when I saw that it was a mixup I was upset! I reached out to customer service via Twitter and didn't get a response. So I finally took the item into the store where there wasn't a resolution just a refund. I do recall it used to be standard practice to at least try and find out what happened and I didn't even get an apology for the inconvenience. Do better JC Penney at Ford City!

Great service and quality products. Ordered my child's school clothes and had to exchange some and reorder different sizes. Staff very helpful. Been a JCPenney customer for a long time. Highly recommend going there and shopping online or in store. I miss the old school catalog days.

Not many JC Penneys still out there but this one had just what I was looking for. My item Gold Toe Men's socks were not on sale but at the register the cashier told me I had $4 rewards, so he applied it to my sale. That was nice...

JCPenney is my favorite store, and I hope you will stay longer in business.

I placed an order for curbside pickup I got sick and went in the hospital I called and asked him but they hold my package until I got out of the hospital that I wanted my and I was told yes they could hold it until a later date. But when that date came I was still sick and recovering. I called in to ask them to hold it a little longer since I was not able to come out but I instead I was told that they had canceled my order. Customer service said they would send the store an email asking them to hold my order because I still wanted it. I had been trying to call curbside pickup for several days in a row but couldn't get anyone but a recording that kept transferring me to a number no one was answering. I really wanted my order. Then someone left me a message stating that my order was cancelled and I couldn't get it. I tried calling the store again and they never answered. I think it was bad customers service especially since no one was never answering the store phone for store pickup

Penney's has great prices on winter lined drapes right now!!!! Check out clearance price on discontinued drapes.

Quick easy in store online pick up order... I love this saves me on shipping

Love the sales. They always have good prices.

Weird how I'm trying to reach them over the phone while utnsays it's open. Have cycled through almost every department and no one can answer a phone. Just continues to ring until it says that department is unavailable and restart me on the list of options

Got a Christmas present wrong size they did not have my size when I called for information I was informed I could return for. Cash or different size they did not have any thing I wanted so I asked for cash back cashier said ,no Could not get cash back only J C penny gift card is aid no thank you I do compliment Mannagement who spoke to me on request and returned money to the person who gave me the gift 5 stars for management!

JC Penney is one of the last ol skool brick and mortars Kohl's being the other. JCP has great sales that don't break the bank. You could easily enhance your wardrobe for the whole summer for under $200 with a mixture of shirts and shorts

Clean well stocked facility Experienced one employee who.was not pleasant and seemed to have an attitude in the front access checkout otherwise experience was very good

On a Friday they kept repeating they closed at 8pm when Google says they close at 9pm. They also close the fittings rooms an hour and a half early making it hard for people who get out of work late.

Clean, only woman's clothing section needs a better buyer. Clothes look too old.

I'm always gona love J c penny. They have everything and. More!! Check it out Great. Gifts. 🎁

This morning my son bought a watch from this location. The cashier lady whom attended my son gave him a bad attitude service from the jewelry departament. Bad experience with her customer service.

I haven't shopped in J C Penny in a long time. I was truly amazed at the clothes and the absolute beauty of this place. I got sweaters, pants to match, warm jackets, boots on sale, sales on practically everything. I even opened a charge account with them. This store has really changed. Loved the shopping experience

Prices r 2 high 4 thr off brand clothes. I can ship at nordstroms spend the same money and get better styles and brand names.

This is the best JCPenney I shop at, the store is always clean and organized. They have great clearance racks as well as fantastic sales. The customer service is also great, never wait very long to check out or pick up either. They also have a very large stock of merchandise. I highly recommend this store in ford city mall. It does also have its own entrance.

I found many items on sale. I was able to buy more for my money spent. I was very pleased.

All the items I order are great. I love shopping online, I used to lived Texas And had a store near me, now it's to far from me, I'm a senior so it's better for me

Great sales and excellent customer service, Erica T was outstanding she was passing out the coupons by the jewelry department, she was awesome in a good way, explaining the coupons rules telling me and my friend "the more you buy the more you save "she seems to really like her job and I really liked her customer service.

JCPenny In Ford City Mall. Service was GREAT! No long lines at All. Picked up an Online order with no problem. Had a GREAT SALE for Presidents Day! Ordered a Coat and it was Delivered to Store earlier than Expected! Store was very Clean and Well stocked!

JC Penney is an old throw back. That have a 50% sale on home and window items. We ordered 8 wooden blinds for our home. Have 7 of them up and waiting on the last one, which is a special order size. Wooden blinds look so much nicer than the vinyl ones. Glad we switched out. Thanks JC Penney.

My friend was looking to replace her watch. But during the conversation the sales lady recommended that we go down to the watch repair shop. It worked out beautifully prices and services.

Store had items on clearance with an 85 percent off sticker, when I went to pay the cashier had to wait for a manager to change the price on the tag and the manager didn’t want to override the price that was on the clearance items, she said no it was a mistake scratched off the sticker even though the cashier said they had to give us the items at clearance price, as advertised due the sale being on certain sizes, on top of the managers being rude, the their store is a complete mess. Its not a good look when the cashiers can do the managers hob better than the manager, never liked shopping here and i never will after this experience.

I don't usually leave reviews but I just want to share our shopping experience here at JC Penney. One sale associate helped my husband finding the right suit and tie that we needed on weekend. She really passionate on her job and I couldn't believe how patient she was. She gives opinions and she's very knowledgeable. After on suits section, we go in women's section. It is filled with beautiful women's dresses and clothing that is colorful, fashionable and perfect for our event this coming weekend. The clothing is reasonably priced and most times the store offers a 15% to 25% discount. Great products with good value for the money.

Have a teenager he loves the good quality of clothing My wife been shopping at J.C.Pennys for Years for clothing for my family

Love the clothes I'm able to buy 90 percent of my sons clothing from here because of the good big and tall section

We ordered online for pick up. Got to our spot, checked in, within minutes they brought our items out... Service was excellent.

Good clothes, reliable brands and sizes for most. Another reason this is five stars, all the clothes is in order and not a mess making it easier for customers to find sizes for specific clothing

Clean and organized. Saw the Sphoria next to the show department.

I had heard that JCPenny was going under so expected a store mirroring that. I was happy to see the bits of hearsay weren't right. The store was spotless, staff welcomed you as you entered, and the store had a few customers. Keep doing awesome!

Item amounts are incorrect and misleading! Sign displayed $4.99 instead the amount is $24.99. Another display shows 9.99 however the price is 89.99. The manager Alma expressed zero concern. For a head over.