1/5 Kara H. 1 year ago on Google
I
recently
visited
this
location
Saturday
July
30th.
2022
with
the
automotive
department
and
was
very
disappointed.When
I
first
arrived
at
my
scheduled
appointment
I
stood
at
the
counter
for
10
minutes
with
no
help
and
was
passed
by
twice
with
the
same
employee.Another
woman
came
in
and
that
same
employee
helped
her
immediately.When
I
finally
did
get
help
and
checked
into
my
scheduled
appointment
I
asked
what
the
total
price
with
the
warranty
would
be
and
was
given
a
total
of
516.00.
I
was
later
on
given
an
amount
of
$554.00
when
it
came
time
to
pay.
I
was
informed
by
the
employee
that
that
was
the
total
after
tax
which
was
fine
but
I
was
not
informed
prior
when
I
asked
for
the
total
amount.The
employee
also
told
me
that
they
would
call
me
when
my
vehicle
was
ready
so
I
figured
I
would
walk
around
the
store
and
wait
for
them
to
call
me
over
the
intercom.
It
was
taking
a
while
I
did
my
shopping
and
went
outside
by
the
garage
where
my
vehicle
was
being
worked
on,
I
also
had
my
three
children
with
me
and
all
we
heard
was
profanity
and
the
employees
screaming
and
cursing.
We
had
to
move
away
from
the
garage
because
of
the
employees
and
their
mouths.
When
I
seen
them
finally
pull
my
vehicle
out
I
walked
inside
to
ask
if
it
was
ready
and
one
of
their
female
employees
told
me
that
they
were
signing
paperwork
and
that
they
would
have
called
me
if
it
was
ready.
I
told
them
I
waited
in
the
store
for
quite
a
while
to
see
if
they
would
call
me
and
she
said
they
would
not
call
over
the
intercom
they
would
call
my
personal
phone.
I
told
her
that
I
was
not
asked
for
my
personal
phone
number.
Since
my
husband
made
the
appointment
the
day
prior
I
figured
they
might
have
taken
his
number
down
and
the
female
employee
told
me
that
they
don't
hold
numbers
overnight.
Then
my
husband
called
me
and
said
that
they
had
called
him
to
tell
him
my
vehicle
was
ready
so
I
was
very
confused.
This
female
employee
was
also
extremely
rude
to
me
and
cut
me
off
numerous
times
when
I
was
trying
to
explain.
I
would
not
suggest
they're
automotive
department
to
anybody.
I
really
hope
somebody
does
something
about
this
because
this
kind
of
business
was
extremely
unprofessional.
My
children
should
not
have
been
subjected
to
such
profanity,
I
should
have
been
helped
right
away
instead
of
overlooked
and
having
the
next
person
walk
in
to
be
helped
first
knowing
that
I
have
been
standing
at
the
register
for
10
minutes
with
my
three
children.
I
will
never
go
back
to
this
location
for
any
future
work
on
my
vehicle.
I
hope
these
employees
are
held
accountable
for
their
unprofessionalism
and
for
their
complete
disregard
for
their
customers.
