SMS DEEN Jewellers image

SMS DEEN Jewellers

Jewelry store Jewelry designer Gold dealer Goldsmith

One of the Most Reviewed Jewelry designers in Kuala Lumpur


Address

52, Jalan Masjid India, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Website

www.smsdeenjewels.com.my

Contact

+60 3-2693 0455

Rating on Google Maps

4.60 (1.1K reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 8 PM
  • Sunday: 10 AM to 8 PM
  • Monday: 10 AM to 7:30 PM
  • Tuesday: 10 AM to 7:30 PM
  • Wednesday: 10 AM to 7:30 PM
  • Thursday: 10 AM to 7:30 PM
  • Friday: 10 AM to 7:30 PM

Featured Reviews


Frequently mentioned in reviews: gold (25) service (23) price (22) good (19) staff (19) customer (18) shop (15) friendly (13) helpful (9) staffs (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Karthikeyan V. 4 years ago on Google • 257 reviews
    One of the oldest jewellers in KL. Only reason i provided 3 stars is they have hidden costs with labour charges, only if you bargain they will reduce or else you will end up in buying something which more than its original cost. Be careful with that. Otherwise it is good.
    6 people found this review helpful 👍

  • 4/5 Bobby R. 3 years ago on Google • 126 reviews
    Best shop to buy 916 gold, lots of people here when the price of gold is low. Like I went once price was 1gm rm235, you had to que and wait outside due to SOP and crowd. Staff are friendly too if you get the right one. Like for me I was attended by Mr.Faizal he was friendly and actually did reduce the price of workmanship and gave me the best price of the day. Lots of selection of gold over here, they do accept trade in of your old gold with good price. Highly recommended place 💰
    2 people found this review helpful 👍

  • 5/5 banu p. 3 months ago on Google • 3 reviews New
    Really good service. I likes the way of explanation by Punitha in CS dept. Good saving plan.
    3 people found this review helpful 👍

  • 1/5 Unes V. 1 year ago on Google
    They have nice collection of jewelleries. But their hospitality wise is slow and rude. One of the dark green shirt manager uses unkind words even knowing we are regular customer to deens jewels. We have account there and depositing money every month for future purchase but no trust on our words that we will book the specific gold item and come back in 2 weeks. Management should take note on this type of behaviour. We felt they entertain those who buying in bulk. This shouldn't happen again.
    3 people found this review helpful 👍

  • 1/5 AJlove1415 V. 1 year ago on Google
    I always love to shop at deen jewellers..the hospitality..the explaination...the reduction was nice...but today i went to purchase few items somehow it was not to my expectation the sales person was a young boy who does not know how to smile and very limited experience in serving a customer like me ..I think he judged me by my looks..the way he looked at me ..it was very very disapointing..Hope this will change when i do another purchase next time...
    2 people found this review helpful 👍

  • 5/5 Selva Arasu N. 1 year ago on Google
    This jeweller meets our requirements and the sales personnel Ganesan is very helpful. We have been a customer for more than 3 decades
    2 people found this review helpful 👍

  • 4/5 Thinesh P. 2 years ago on Google
    This place will always be crowded due to their cheap worksmanship, you can always bargain to reduce the price and they entertain customers politely. I bought wedding golds here for reasonable price and unique design. We engrave our names inside of our engagement rings which only cost rm50 compared to the price quoted in klang jewellery shop which was about rm700.
    2 people found this review helpful 👍

  • 5/5 CiliskyTV 6 years ago on Google
    Easy to find opposite mydin..pricing is superb for 916 and the quality topnotch for me,i use grab from kl sentral for around rm5.highly recommended
    2 people found this review helpful 👍

  • 5/5 Kiara N. 2 years ago on Google
    They have varieties of gold! Very friendly workers which helps me to decide on the right choice.. The price was reasonable and definitely would repeat again.
    2 people found this review helpful 👍

  • 1/5 alan Peace y. 2 years ago on Google
    poor service, I have to wait more then 45min and there is no one to assist at level 5 but when new people comes in and they assist before they find for their salesperson to assist, so how about people waited in the queue?? it's not fair....end of the day we went to Meena jewelry and purchased over there...I won't recommend SMS Deen
    1 person found this review helpful 👍

  • 5/5 siva k. 3 years ago on Google
    Good place for gold buyers. Staff are very friendly. Workman ship can negotiable
    1 person found this review helpful 👍

  • 5/5 Avinaash 2. 1 year ago on Google
    I could say that their stockpile of jewelry, models, guys will give us a mind-blowing moment. The growth of SMS Deen is stable with its clients streaming in from everywhere. Their outlets, completely occupied all the time, make them a very good reputation for its clients.
    1 person found this review helpful 👍

  • 1/5 CHANDRA S. 2 years ago on Google
    The place is cramped crowded no social distancing and some customers taking too long and others have to wait. #kkm #pdrm
    1 person found this review helpful 👍

  • 5/5 3R p. 11 months ago on Google • 76 reviews
    Very polite and friendly customer service .recently they upgrade Nd looks amazing

  • 5/5 Vinay Kumar D. 9 months ago on Google • 52 reviews
    I recently visited the SMS Deen Jewellers flagship store in Kuala Lumpur and was very impressed with the selection of jewelry they had on offer. I was particularly interested in gold jewelry, and they had a wide variety of designs to choose from, including traditional Malaysian pieces as well as more modern styles. The prices were also very reasonable, and I felt like I was getting a good value for my money.

  • 5/5 Logan S. 6 months ago on Google • 41 reviews
    Good service if you want to repair or buy gold. Very cheap price compared to other places. Better offers and discounts. Old gold also can be sold or bought.

  • 5/5 Kalaiwani B. 3 months ago on Google • 10 reviews New
    Really good experience of purchasing here with top class hospitality & very reasonable pricing. The staff here are all very accommodating & kind enough to fulfill my requests. Especially Mr. Thameem

  • 5/5 Santhi A. 7 months ago on Google • 8 reviews
    Pleasant customer service...I got the design that I wanted with super cash value too..will drop by again next ..

  • 5/5 Prasobhana S. 4 months ago on Google • 4 reviews
    Mr Inbathamizhan was very very helpful...Thanks to Deen Jewels. This is the second time searching for Inbathamilan at KL Deen. Tqvvm. Will come back again to buy more.

  • 5/5 Appu R. 1 year ago on Google
    Very friendly and accomodating staff. They give the best bargain and old gold rate among all the gold shops in Masjid India. Asif Khan was very helpful. Definitely recommended!! Skip the other places and go here!

  • 5/5 Jivian Nath P. 3 years ago on Google
    Reasonable price for gold designs. Three floors of display room. 🏆

  • 5/5 Disc C. 1 year ago on Google
    Staff was polite and have good taste for jewellery. I like the ones recommended by them and the price was reasonable. Great experience.

  • 5/5 Mohd R. 1 year ago on Google
    Very friendly and accomodating staff. They give the best bargain and old gold rate among all the gold shops in Masjid India. Asif Khan was very helpful. Definitely recommended!! Skip the other places and go here!

  • 5/5 SaikomasiiV 1 year ago on Google
    Such a lovely environment and amazing staffs. They never fail to be patient. The level of positive energy in this shop is simply amazing. Highly recommend placed.

  • 3/5 Miss B. 1 year ago on Google
    I've been regular customer to Deen since it was small ! But recently very dissapointed with the service . Lack of staffs are main point of deen losing customers , perhaps customers are more attracted to the small gold shops instead . Please improve your service as we regular customers really love to buy at deens . Either add your staff or make number system as free staffs can immediately entertain waiting customers . Thank you .

  • 3/5 kommireddy a. 1 year ago on Google
    We went for repair work...ie to attach a hook for small gold chain. Staff estimated the hook weight and estimated the cost approx. After the work has been done we asked to check the weight and estimate the cost according to the weight but then another guy estimated the same weight and asking to give the same amount. We argued to check the weight then he checked and gave us the original estimation The hook was less weight then the guy estimated So we asked them to.check the weight after the repair work completed then we payed. It's mandatory to be careful with them if we don't ask or bargain them then we have to pay more amount. The chain hook was also not properly attached so we again asked them to attcah properly and hand over to us. For small type of repair works or things they are very careless.

  • 5/5 Nadiah N. 1 year ago on Google
    Great choices here Price and services were very nice Hope to come again 👍🏻👍🏻👍🏻

  • 5/5 Nishaa S. 1 year ago on Google
    Javed was really helpful. Customised out jewelleries here and was really impressed with the outcome. They even prepared the jewelleries before the agreed timeline.

  • 5/5 Prashana s. 1 year ago on Google
    Such a lovely environment and amazing staffs. They never fail to be patient. The level of positive energy in this shop is simply amazing. Highly recommend placed.

  • 5/5 Muhammad F. 1 year ago on Google
    Very friendly and accomodating staff. hey never fail to be patient. The level of positive energy in this shop is simply amazing.

  • 5/5 Fatin M. 1 year ago on Google
    Such a good store with lovely customer service. So many designs to choose from. First time coming to this store but will definitely come again.

  • 5/5 Yuvaneswary V. 1 year ago on Google
    Good new collections available here. Price can be reasonable depends on the workmanship price reduction. Helpful staff to cater our need. Will definetly come back here soon.

  • 5/5 Kugannesan K. 11 months ago on Google
    Your customer service was awesome. Very helpful staffs and varieties of selections.

  • 5/5 sangeeta b. 3 years ago on Google
    Alwys prefer to buy here all my jewelleryz... Staff were very polite and friendly...

  • 1/5 Vijay S. 7 months ago on Google
    Im hassler Raman want to purchase about 100 paun what are the previlages i will have when purchse

  • 5/5 Steven P. 1 year ago on Google
    Nice and new look in side the showrooms Here the service is super good, special thanks for Mr Saravanan he super nice person.

  • 5/5 jaslina u. 2 years ago on Google
    Highly recomended jewelleries, friendly staff, when u think of buying gold jewellery, definately deen is a must go place♥️

  • 4/5 Ram S. 2 years ago on Google
    Nice place for buying gold n price is okey plus service is good .

  • 4/5 Reno E. 2 years ago on Google
    Crowded as usual. Loved the varieties of jewelry ..

  • 2/5 Kannan v k. 2 years ago on Google
    2%surcharge for credit card usage. I suggest them to remove the credit card stickers from the entrance door

  • 5/5 jegan r. 2 years ago on Google
    Reasonable goldsmith.I and my family always go to deen jewwllers

  • 5/5 Pizi J. 2 years ago on Google
    recommended.. cheaper price & good service

  • 5/5 Naslifah M. 2 years ago on Google
    Always been my favourite place to buy gold jewelries.

  • 5/5 Kalavany V. 2 years ago on Google
    Good workmanship, fast response today..good buy..value for money is always here..budget items at ye on price.. quarantined satisfaction...

  • 5/5 thebrightray -. 3 years ago on Google
    the staffs were very helpful and friendly , the designs are amazing as well . they gave me amazing deals that I couldn't find anywhere else . kept coming back since 2015 💙

  • 5/5 Sridevi C. 2 years ago on Google
    Fav shop always with good collection

  • 5/5 jaramhtap j. 2 years ago on Google
    Very good customer service...but hope for a lesser labour charge-la....

  • 5/5 parveen a. 3 years ago on Google
    Good costumer service. Staff who attended us was really nice. Thumbs up

  • 5/5 Deeno 1 year ago on Google
    Very good management, staffs are excellent and the service was fantastic. Price quite the lowest in the market. Definitely would recommend!!!

  • 5/5 Brenda D. 1 year ago on Google
    Bought some jewelleries from here before leaving for the US . cust service was excellent n pricing was way better than I thought..they hv lots of varieties to choose from ..will definitely stop by again when I'm in town .

  • 4/5 Navina K. 2 years ago on Google
    I'm regular customer here, but unfortunately feel very disappointed on 16 5 22 waited almost 1hours plus no people to assist damn crowded! If you don't have enough manpower do something to less the crowd or hire extra staff n the staff look very tired attending to people haihhh so clumsy and finnaly I move from there and bought what I need from the nxt shop.

  • 5/5 eida.alkarim abd k. 1 year ago on Google
    Superb service, helpful staff. Strongly recommended if you wanted to buy gold jewellery.

  • 5/5 Kerala c. 2 years ago on Google
    Quality ✌🏾️ Service ✌🏾️ Customer care✌🏾️ Price ✌🏾️ Excellent ❤️❤️❤️❤️ Especially Salesman Jawed Mohammed👍

  • 5/5 msian g. 1 year ago on Google
    I could say that their stockpile of jewelry, models, guys will give us a mind-blowing moment. The growth of SMS Deen is stable with its clients streaming in from everywhere. Their outlets, completely occupied all the time, make them a very good reputation for its clients.

  • 5/5 Menaga K. 1 year ago on Google
    Crowded place, friendly customer services..negotiable jewel shop. Updated designs

  • 5/5 Fathimah S. 2 years ago on Google
    Very crowded and abit late serve because so crowded as the staff cant handle. The staffs are great and well trained

  • 5/5 Arul M. 1 year ago on Google
    Variety of new designs. Price is slightly cheaper than other gold shop. Faizal is very helpful. Had a pleasant experience👍🏽 Highly recommended.

  • 5/5 Mogan M. 1 year ago on Google
    Good new collections available here. Price can be reasonable depends on the workmanship price reduction. Helpful staff to cater our need. Will definetly come back here soon.

  • 1/5 Shalu S. 3 years ago on Google
    I’m extremely disappointed with how the management deals with crowd especially during this CMCO. No crowd control at all! SOPs are not being followed! A lady just pushed me from behind in order to cut the queue. To my surprise, the staffs were just staring without any action being taken. This incident took place on the first floor of the shop. I hope people would really think twice before entering into this shop. Very very bad management!

  • 1/5 Tharani Gemini G. 4 months ago on Google • 2 reviews
    I am extremely disappointed with this SMS DEEN jewellery. I bought their ring by trading in. The ring I gave is 1.89gram and the ring they offered me is 1.37gram only. I didn’t have much interest to buy since the gram is too low but since they don’t have any ring with equal or higher gram to what I traded I just bought it anyway!!! (which is maybe my mistake) BUTTTTT, After buying the ring, the ring broke only in few minutes!!!! I never wear it for an hour also it was only for few minutes!!! So the next day I went back to their shop expecting an exchange option, or fee fixing option or atleast buy it back with a atleast a good price. BUT NONE OF IT HAPPENED. Their customer service was very poor tbh they never even care about it!!! Never feel sorry or even offer a free fixing they said they would charge the ring. Said cannot exchange too. Ok atleast to buy it back they said they would buy it for only RM200++ when I bought it , the price was RM400++. Like what the hell??? I bring the same ring to the other shop, they wanted to take the same ring for 400++. BADDDDD CUSTOMER SERVICE, BAD MANAGEMENT. TERRIBLE EXPERIENCE OVERALL.
    2 people found this review helpful 👍

  • 1/5 Nadraj P. 3 months ago on Google • 1 review New
    The employee was very unprofessional and rude. When I wanted to pierce my ears, he said that only girls will pierce their helix. I am very disappointed with the unwanted comment.
    1 person found this review helpful 👍

  • 5/5 Varnikha S s. 3 months ago on Google • 2 reviews New
    We buyed many things at there reallyyyy superb n good customer service ! 😍😇
    1 person found this review helpful 👍

  • 1/5 Viknes s. 4 months ago on Google • 2 reviews
    We cm from far just because impressed with their jewelry design n price but whn we reached thr no one assist us or serve us 😔 Very disappointed with their staff , even not too much of customers also , they just look and talk to each other.....poor customer service ......
    1 person found this review helpful 👍

  • 5/5 Surender S. 4 months ago on Google • 2 reviews
    I was looking for a gold and with reasonable price and I came here.The staff named Inba tamilan was very friendly and he gave me with good price.
    1 person found this review helpful 👍

  • 3/5 Kiristaveny K. 3 months ago on Google • 1 review New
    I come to ur shop the nobody responded and respect very poor service one of staff work at down floor I didn't know the staff name she at chain department...... I miss about gold saving she simply response mee I do no about this much Please go to customers service even I just want ask simple question only before I ask she say go too upset! The why ur staff talk rude. attitude like this pleasedont down look customer...then I go to ur customer service ask about this just want no but the staff Indian Girl ask to download the SMS Deen ap after that she helpe to me to register and teach me how to buy how to save 999 gold... Sell back all so clear they way she explained and very friend I so feel happy Buttt pls give training for ur staff towelcoming customer they way talk wit customer 😤😳😳


Call +60 3-2693 0455 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ Same-day delivery

Trends



Last updated:

Similar Jewelry stores nearby

Last updated:
()