1/5 Michelle A. 1 year ago on Google
Omg,
what
a
nightmare!!!!
I
reserved
a
queen
non-smoking
room
and
was
put
in
a
queen
smoking
room.
Same
story
as
many
others
stated
in
their
reviews-he
kept
saying
it
was
a
non
smoking
room,
but
as
soon
as
you
open
the
door
to
that
wing
of
hotel
it
reeks
of
cigs!!
Once
in
the
room
the
bedding,
curtains
and
furniture
reek
of
old
smoke!!
I
called
customer
service
after
he
refused
to
move
me
to
a
non
smoking
room,
and
got
the
run
around
for
over
an
hour
there
as
well,
as
he
kept
telling
them
it
was
a
non
smoking
room,
which
was
a
boldfaced
lie!!!!!!
He
said
he
would
move
me
but
then
I
would
have
to
pay
more
because
it
was
a
king
bed
omg!!!!
I
said
that
I
did
not
make
the
mistake-
I
properly
made
the
reservation
for
a
non
smoking
room
and
I
shouldn't
have
to
pay
more
for
their
mistake.
The
worst
customer
service
I
have
ever
experienced,
from
both
the
hotel
and
Wyndham.
I
RARELY
have
ever
said
anything
even
remotely
bad
about
a
place,
but
this
was
just
such
a
complete
lie
from
the
guy
and
such
poor
customer
service
from
Wyndham
that
I
felt
I
had
to
say
something!
Steer
clear
of
this
property!!
It
used
to
be
decent
for
a
cheap
hotel,
but
no
longer
worth
it!!!