Shell image

Shell

Cafe Coffee shop Sandwich shop Convenience store Gas station

One of the Most Revieweds in Parkhill


Address

Tursdale Rd, Durham DH6 5NP, United Kingdom

Website

find.shell.com

Contact

+44 191 377 1910

Price rating

$$ $$

Rating on Google Maps

3.80 (163 reviews)

Open on Google Maps

Working Hours

  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: (New Year's Day), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Becki D. 4 years ago on Google
    Stopped at the petrol station for a quick toilet stop with two young kids needing the toilet. And the toilets were closed asked the lady behind the till if the kids could quickly use toilet and point blank(rudly) refused them too. Worst garage I've been to and the customer service is absolutely shockingly poor. Cant believe it.
    2 people found this review helpful 👍

  • 3/5 Mark N. 2 years ago on Google
    Along the A1, there is a McDonald’s and Days Inn close by. Fuel prices, make them what you like. The shop size is on the small side, selected range of products and most of it is what you expect at the service station. Toilet where not on the clean side and was on the rough side. So as you can imagine it was a quick stop
    1 person found this review helpful 👍

  • 5/5 Phillip W. 1 year ago on Google
    Stopped there last Saturday night. The lady on night shift was polite and rather witty. There was a problem with the card reader and she could not have been more helpful. Makes a nice change these days; 10 out of 10 👍
    1 person found this review helpful 👍

  • 1/5 Joe T. 1 year ago on Google
    If I could post as zero star I would. Called in here as needed air on a tyre. Checked on the app and found that they had a Airline, but you could use with your card, so opted to stop here To find that the machine was only taking cash as I didn’t have my debit card on me. Asked the guy behind the counter if there was any way that I could buy something on my credit card and then refund it in cash. He’s very blunt, rude answer was nope not my problem you’ll have to get cash out the machine. Now being employee of show myself if it’s with me, I would’ve let the customer buy something on the card and refund it in cash kept the both receipts and explained to the manager in the morning what happened but no not this guy. He was having none of it but as my tire was completely flat I needed air so my only other choice was to take £10 out of the machine on my credit card. And have been charged for the privilege….. even offered to the guy to do a bank transfer from my bank account to him to avoid the fee, but again not, his problem was rude When I first came to the window, he didn’t even want to come to the counter as he was cleaning the coffee machines, I saw him roll, his eyes, Tut and flap and waves, and about before I even came up, and his attitude stunk from the first moment he came to the window Definitely will not be calling here again The lad in question I need some customer service training desperately
    1 person found this review helpful 👍

  • 1/5 PFG W. 1 year ago on Google
    Called there for diesel today 20/02/23 the diesel price £1.85 ltr. When I asked why it so expensive when I had used another shell garage (Newton Aycliffe services) the same morning and paid £1.65 ltr, I was told that the owner is very greedy. not good at all and deffo would not use again, shame you can't leave zero stars

  • 1/5 Greg M. 1 year ago on Google
    They have recently removed the roof from the HGV pumps. Make sure you have a waterproof jacket. Since there is no roof there is no lighting as well.

  • 4/5 Kevin S. 3 years ago on Google
    Fuel Pumps dispensed at a reasonable speed? Is that a review? Not sure what else to say. Prices in line with elsewhere. The app is a nice touch but it didnt want to take my card, be sure to add your card pre visit, so I had to go inside and be in the same space as other people. 4 stars as app let me down.

  • 5/5 Joel F. 1 year ago on Google
    Station is always clean and the pumps are well maintained as with the other facilities.


Call +44 191 377 1910 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Diesel fuel
    • ✓️ Full service fuel
    • ✓️ Ethanol-free petrol
  • Accessibility
    • ✓️ Wheelchair-accessible toilet

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