The hotel was clean and well maintained. The beds are extremely uncomfortable. I was able to get past that though. What I couldn’t get past was the staff. None of them were friendly or helpful. The first night I was staying there I had gotten into town fairly late and had to stop and get a toothbrush and some things I had forgotten. While I was doing that I had gotten a phone call from the hotel and was asked “when are you coming?” No one had introduced themselves or asked how I was. Just unprofessional. That was my first red glad. It also isn’t listed on their website they require a deposit so just be aware if you stay there are extra fees they they don’t tell you about until you’re checking into your room. But the most frustrating thing out of all of it - I was there for work. I was working nights while I was there. They day I checked out (today) I went down to the front desk and asked about late checkout (the worker the night before told me it should be fine just to check with the desk in the morning.) I explained to them I sleep during the day and go to work about 6 pm so I would only need a few extra hours. They said checkout was 11 am and the latest they would let me check out was 12 pm and if I wanted to stay until 6 I would have to pay for another night with another reservation (meaning another deposit as well). Seriously? I could understand if the hotel was fully booked but they were NOT. NOT even CLOSE. The girl at the front desk had an extremely “oh well” attitude about it. Why would a pay for a whole other night when I only asked for a couple of hours? I’ve never had issues with late checkouts at any other hotels I’ve stayed at. What was the most upsetting was their attitudes. The hotel is pretty nice. But the staff are sub-par.

Upon checking in the experience was good. I am a frequent customer of best western and have enjoyed my stays until today. Unfortunately today I have experienced ignorance and a blatant disregard of employee responsibility and personal accountability.I requested a new room on the first level to avoid going up and down in the elevator. The hotel was empty and only had a few cars so I figured I’d ask because I didn’t have anything to lose if they said no. To my surprise the were able to accommodate my request. The young lady who helped me was very kind. At one point I left my room key in my moms vehicle who came to visit me at the hotel. But I didn’t update her I had changed my room. In the morning of 4th of July she tried to come to my room and pick up a set of keys I had but realized no one was in the room I was previously in . She came down and let the front desk clerk know she had an active room key and was asking if she could call me because I was still asleep and wasn’t answering her calls *phone was on silent. The front desk clerk was visually upset and was asking my mother what she was doing in the room and why she had a key. And couldn’t separate the her anger from the mistake their employees had made and honest person turning in a room key that was still active. She continued to demand my mom tell her why I had two rooms and was baffled as to why I hadn’t turned my key in. This is a internal mistake. Not the guest. I have no control over the cancellation of the key. She then reverted her attitude towards me and told me I should have turned the key in. Many room keys they get lost or misplaced point blank they should have deactivated the key. But in this case I am being scorned for it. I believe this woman must be retrained on how to treat others even when she is upset. She has made this trip one of my worst. I hope this hotel takes some action. It’s a lovely hotel to allow it to be ran by such ugly attitudes.

Worst customer service ever the front Indian lady is very rude and literally arguing with me about extra pillows for my pull out sofa bed that had no extra bedding in the room. so I go downstairs for them and ask for two extra pillows/bedding,,, she did not want to give me nothing at first and telling me I can share bedding from the king bed for the sofa bed I said no I want extra bedding/pillow then after arguing with this woman and telling her I’ve stayed here before with two queens I know each bed gets four pillows and she finally hands me bedding and ONE pillow smh this front lady is a wench with no people skills!! also pool is closed two days too I’ll never come to this stupid hotel again!!

Located in the heart of the petroleum industrial complex. You can see flare stacks right out of your window. They are also biased against Electric Vehicles and falsely advertise as a Tesla Charging destination. Tesla paid to put the chargers in but they extort a $15 dollar fee from guests to flip the breaker on. Hopefully Tesla stops partnering with best western going forward, there are other hotels in the area I would have stayed at if I would have known.

I don't know what the hotel is like. But when I called the lady that answered did not want to give me the time of day. If they're rude over the phone I doubt it's very great in person.

Been staying here for the last 3 years. Has yet to fall short.. Excellent place, clean, quiet and Secure. Front Desk (Jesenia) very courteous and Helpful!!

This place has the worst customer service! There is a Indian lady that is NOT the manager by the way! Treats customers with rudeness and will argue with you! I have a kids that have autism and this lady made me feel the double the worse and unwelcome,

I stay here every 4-6 weeks for business My room is consistently clean and quiet This a fairly new property and right off hwy 225

Everything was fine until breakfast Saturday morning. The Information Sheet in the room said breakfast Saturday and Sunday 7am - 10am. I went downstairs a little after 9am and the breakfast area was almost empty except for one hot container of eggs & potatoes. There was no serving spoon. When I asked for a serving spoon I was told they were closed. I cited the Information Sheet. She shook her head, gave me a spoon and went to the office. She came back and asked if I wanted bread. She brought out nothing else. Two workers were sweeping and then began mopping with a very strong smelling solution. I complained at the front desk and was told "it is their time to clean. They closed at 9". Again I cited the Information Sheet and was told "the sign (at the entrance to the breakfast area) says 9". I complained that it is unacceptable for two different times to be posted and the manager just shook her head! I'm very unhappy!!

Staff are overly weird. Everything about this hotel says 🏃🏿‍♂️ 🏃🏿‍♂️ 🏃🏿‍♂️. The people that work the front desk especially the lady with the tattoos. RUDE. The other lady I guess Indian is weird. O so I brought up the issues about hot water and my options was it's hot enough. Go get a room somewhere else. Breakfast what breakfast 😂 Its creepy getting on the elevator also because of the other door. An the son just stares at you like he wants to eat you. Perfect hotel for a Halloween party 😂🦇

Loved the stay! everyone was really helpful at front desk, Would recommend to stay!

For the price this place was clean and the room was good size. The elevator had a couple broken tiles and I had to get my key card re-activated for some reason. The TV remote and surfing through stations is horrible. I would stay here again because of the price point and it was clean. If you spend $30 more you can get a hotel that has a nicer room, upgraded features like a more comfortable bed and pillows and a TV with premium movie channels.