I had taken my Star Wars Pandora bracelet to Pandora @ Baybrook Mall to have it fixed or replaced due to the clasp not closing correctly. I was advised that anything over a year from purchase couldn’t be addressed & was directed to Fast Fix with a 10% off coupon & walked over there, yes they were friendly & yes they took the time to look @ my bracelet but advised me that it would normally cost $40 to “fix” but they would do better than 10% & charge $30. I know nothing about jewelry repair so I agreed to them moving forward. I was then advised that I’d have to come back the following day to pick it up bcuz they’re so busy. I don’t live near Baybrook so that wouldn’t have been feasible so I declined the work to look for something closer to me. The following day I looked for a jewelry repair place expecting to pay somewhere between $25-$40 and came across Frank & Sons Jewelry off Fairmont & was helped by a gentleman named Paul. He looked over the bracelet went to the back & no more than 10 mins later came back with a perfectly fixed bracelet that could close. I happily pulled my wallet out ready to pay & he told me there would be no charge. I was shocked & asked why & even said no you did a job please let me pay for that job & he proceeded to tell me that it was no fix just a minor bend that took no effort or time to fix. I was shocked, not at Fast Fix trying to pull a fast one & making it seem that it was a big enough “fix” to charge what they were charging but for trying to force me to pick up the bracelet the following day when it literally took about 6 mins to actually fix. I was shocked that there are still businesses that believe in providing excellent customer service that actually goes beyond what is expected. I’m telling you, If you need jewelry purchase or repair anything & have time to make it to Frank & Sons Jewelry in Pasadena, do yourself a favor and do so and ask for Paul. Thank you Paul & Frank & Sons!!!

Went there for new watch batteries and it was a reasonable price with one year warranty. The employees are friendly and professional. We didn't wait too long for an excellent service. UPDATE: Just now noticed that one of my watches got damaged. The crystal glass is chipped on the right side and there is a small dent on the case back. I remembered they had a hard time putting the case back on this particular watch. They should have noticed and notified me right away. Too bad I didn't inspect it before I left there, lesson learned. As you can see on the first photo it didn't have a damage, in comparison to the next photos.

We had both our rings made here. Beyond happy with how they turned out. They even were able to have my husband ring last minute. 10/10 recommend. Will be going to have my UTMB ring made here once I graduate.

Bad communication. The ring we purchased was beautiful but we’ve had to take it back twice in 2 months for repair. Each time they’ve kept the ring for over a week and instead of communicating to us a turn-around time, we’ve had to call both times to get an update. I don’t understand why they can’t keep the customer informed, especially after we spent so much money with them.

Got some amazing rings made here Very friendly and helpful Drove An hour away because of There reputation... 💯💜💚

Brought a picture of some earrings my wife saw and these guys were able to create something similar that she really loved…. I scored a lot of points having these made for a birthday gift, but all the credit goes to Frank and Sons…….

They are super friendly and helpful. They repaired my engagement ring in a timely manner! Would definitely recommend them.

Went in for an appraisal. It was quick and easy. Had a chance to browse and saw alot of lovely pieces. I specifically looked at my November birthstone to try to find a ring that matched one I lost. I did not see one with the same style, but still many that I liked.